NorthMark Strategies LLC
IT Support Analyst page is loaded IT Support Analystlocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R13134 The Company: NorthMark Strategies is a multi-strategy investment advisory firm that provides strategic advice, asset management, and value-added professional services to investors, investment managers, and privately owned operating companies around the world. Our company's mission is to integrate world class investments, operational excellence, and exceptional talent. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities. Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. We provide individuals with the opportunity to extend beyond boundaries and be in an optimal position to unlock exceptional value and drive unprecedented growth. The Position: The IT Support Analyst will play an essential role in our IT Support team by providing end-user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is learned. They will report to the IT Support Manager and work with staff at NorthMark & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our office devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in the London office, with occasional travel throughout the London metropolitan area, as well as out of hours on-call (ROTA based) support and includes remote support of international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Candidate will exhibit intellectual curiosity in their interest of IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Direct experience providing Tier 1 Support Provide 1st and 2nd level end-user support for office devices and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (Tier 2 and 3) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Full-time office attendance in the London office. Qualifications 1-3 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management - enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating scripts - Powershell is a plus - to automate daily tasks. Networking fundamentals - basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.) is a plus. Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.). It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower
IT Support Analyst page is loaded IT Support Analystlocations: London, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R13134 The Company: NorthMark Strategies is a multi-strategy investment advisory firm that provides strategic advice, asset management, and value-added professional services to investors, investment managers, and privately owned operating companies around the world. Our company's mission is to integrate world class investments, operational excellence, and exceptional talent. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities. Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. We provide individuals with the opportunity to extend beyond boundaries and be in an optimal position to unlock exceptional value and drive unprecedented growth. The Position: The IT Support Analyst will play an essential role in our IT Support team by providing end-user support (Tier 1), with occasional Tier 2 support as knowledge of the environment is learned. They will report to the IT Support Manager and work with staff at NorthMark & its group companies to ensure all IT issues are solved in a timely and efficient manner. The incumbent ensures our office devices and technology are installed, configured, and maintained properly so our staff can be productive. The support environment involves regular office attendance in the London office, with occasional travel throughout the London metropolitan area, as well as out of hours on-call (ROTA based) support and includes remote support of international group offices. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Candidate will exhibit intellectual curiosity in their interest of IT with an aptitude for applying computing concepts and skills to solve real problems. Responsibilities: Direct experience providing Tier 1 Support Provide 1st and 2nd level end-user support for office devices and technology including Laptops, printers, multifunctional devices, smartphones with a focus on customer support. Candidate must truly enjoy helping others and solving problems to succeed in this role. Physical setup of workstations, laptops, and smartphones. Responsible for working and tracking all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system. Escalate issues (Tier 2 and 3) to the appropriate parties inside or outside the company and track resolution. Install, configure, and provision end-user devices for onboarding, as well as secure retirement of devices and removal of company resources during offboarding. Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses and maintain appropriate levels of inventory. Manage end-user software & hardware inventory for company offices; initiate, manage and track necessary purchases with our established 3rd party suppliers. Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability and security of desktop services and capabilities. Set-up and provide user support for our video conferencing rooms and systems. Train employees on use of devices and new/upgraded core enterprise software. Occasional after-hours work for critical infrastructure updates and changes. Proactively communicate all changes, updates, and outages to staff. Full-time office attendance in the London office. Qualifications 1-3 years of experience in a similar position providing endpoint and infrastructure support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment, and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Ability to maintain a professional service level when dealing with fast-paced end users and VIPs. Desire to learn and become familiar with new areas of technology. Understanding of ITIL processes preferred Knowledge of the Software Development Lifecycle (SDLC) IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience with Active Directory, machine access changes, and various authorization controls. Direct Microsoft 365 experience is required, including knowledge of Azure AD. Enterprise Architecture: troubleshooting user mailboxes, public folders, creating/updating distribution groups and security groups. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) Ability to isolate problems with end user devices and infrastructure. Mobile Device Management - enrolling users on corporate mobile devices and BYOD profiles. Direct experience with iPhones is a plus. Creating, using, and updating scripts - Powershell is a plus - to automate daily tasks. Networking fundamentals - basic troubleshooting of connectivity on workstations and servers. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.) Strong working knowledge of Microsoft Office suite (PowerPoint, Excel, Word, Outlook) Experience with RMM solutions (Teamviewer, Kaseya, Solarwinds, etc.) is a plus. Experience with ticketing systems (e.g. Zendesk, Jira Service Desk, ServiceNow, etc.). It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower
NorthMark Strategies LLC
The Position: The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.The ideal candidate will have practical experience of supporting end users, managing Windows and MacOS endpointsand a broad range of IT infrastructure. Responsibilities: Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications. Audio Visual : Ownership of AV space and managing AV for events. System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists. Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed. Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment. Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment. Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation. IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures. User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively. Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business. Collaborate with other IT teams to find solutions for recurring issues. Requirements Proven experience in a similar IT support role. Strong knowledge of desktop operating systems, software applications, and hardware components. Experience working with Active Directory, EntraID and M365 Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team-oriented environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. A degree in Computer Science (or Equivalent) is desirable but not essential It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.
The Position: The IT Support Engineer will be responsible for providing a broad range of technical support and expertise to resolve IT issues across the Williams estate. This role involves troubleshooting, problem resolution, and proactive maintenance across a range of IT systems and infrastructure within both office space and remotely.The ideal candidate will have practical experience of supporting end users, managing Windows and MacOS endpointsand a broad range of IT infrastructure. Responsibilities: Desktop Support: Provide end-user support for hardware, software, and peripheral devices. Troubleshoot and resolve technical issues related to desktops, laptops and mobile devices. Install, configure, and maintain desktop operating systems and software applications. Audio Visual : Ownership of AV space and managing AV for events. System Administration: Administer and support M365, manage user account lifecycle, maintain groups and distribution lists. Printer Support: Configure, maintain, and troubleshoot printers, plotters, and other peripherals across departments. Liaise with external vendors for hardware repair or replacement as needed. Asset Management: Maintain accurate records of IT assets, including tracking hardware lifecycle, software licensing, and inventory audits. Assist in the decommissioning and secure disposal of outdated equipment. Hardware and Software Procurement: Assist in the procurement of IT hardware and software in line with organization standards. Work with vendors to ensure timely delivery and proper installation of IT equipment. Project Support: Contribute to IT projects such as office moves and system upgrades. Provide technical input and assist with rollout activities during project implementation. IT Security: Collaborate with the IT security team to implement and maintain security policies and procedures. User Training: Provide training and support to end-users on IT-related topics. Develop and distribute instructional materials to assist users in utilizing IT resources effectively. Documentation & Collaboration: Document configurations, procedures, and best practices. Share knowledge and experience to upskill the wider team and business. Stay up to date on emerging technology trends and promote the use of technology throughout the business. Collaborate with other IT teams to find solutions for recurring issues. Requirements Proven experience in a similar IT support role. Strong knowledge of desktop operating systems, software applications, and hardware components. Experience working with Active Directory, EntraID and M365 Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a team-oriented environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. A degree in Computer Science (or Equivalent) is desirable but not essential It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Benefits & Perks Comprehensive Health Coverage: Private medical and dental insurance through Bupa UK Extra Support: Access to a Health Cash Scheme for everyday healthcare needs Pension Scheme: A generous 9% non-contributory pension scheme Various wellbeing and lifestyle benefits : Such as gym memberships through Gymflex & Wellhub, discounts, backup care, fertility and family planning benefits and more Various Loan Schemes : Cycle to Work, Cycle Scheme, Technology Loans, Season Ticket Loans and more. Risk Benefits: Life Assurance & Income Protection Annual Leave & Holidays: 27 days of holiday plus all UK bank holidays.NorthMark Strategies is a leading investment firm, combining capital, innovation, and engineering to drive long-term value. From operating complex businesses to backing breakthrough technologies, our mission is to build enduring businesses. Our team combines intelligent risk-taking, operational excellence, exceptional talent, and world-class computing capacity to create shareholder value.Our company offers a dynamic environment where individuals have the freedom to lead companies toward bold achievements by embracing innovation, leveraging technology, and fostering differentiated business strategies. Our values are Integrity, Ability, and Energy, and the company aims to hire individuals who possess those qualities.At NorthMark Strategies, we believe the future isn't something to hope for, it's something to build. We don't just invest, we create. Bringing together strategic insight and technical horsepower to deliver outcomes that endure.