Vyprclients

Hybrid - Manchester HQ (WeWork Deansgate) £ 35,000 for 25 hours working week (5 2 , 5 00 pro rata) We're looking for an IT Operations Lead to join our world-class team at Vypr. What we do Vypris a ManchesterHQ'dPrivate Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster. We'rea scale-up business with huge growth ambitions.We'veprovedproduct market fit with our existing offering and nowwe'reready to scale at pace.We'reusing scalablenew technologyto reimagine our product intelligence platform with limitless future potential, from personalisation to AI-enhanced insight. Things that you will do Manageday to day IT operations across our Manchester office and hybrid/remote users. Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365),networksand end user devices. IT service management: ticketing, SLAs,documentationand asset tracking. Execute an IT roadmap aligned to business goals and growth. Identifyand implement technologies that improve productivity,collaborationand scalability. Own security executionin line with Cyber Essentials / ISO 27001: device management, access control,patchingand vulnerability management. Maintain data protection:implementingpolicies, backups, disaster recovery (DR)and business continuity plans (BCP). Coach employees on best-practice technology use and security awareness. Champion a culture of proactive IT support and continuous improvement. Initial provisioning of new devices upon receipt from suppliersfor new and existingVypremployees. Project work, including the set up and roll out ofMAM to BYOD devices. Assisting the Product team withuser administrationofour proprietary platforms. Setting up hardware for meeting rooms and implementingappropriate cablingsolutions within our Head Office. Maintaining organisational charts and job titles withinEntra and Outlook. We are moving from using an outsourced IT MSP to bringing the function in-house,and this role is theinitialstep todoing so.As the teamgrows in size,there is scope for career progressionfrom Technician to Team Leader andsubsequentlyto Head of IT. Consequently,thisrole is about more than just responding to tickets; it entails working in afast-pacedenvironment on projects ranging from the rollout of MAM to BYOD devices,implementing cabling solutions, setting up meeting room hardware, improving DLPand everything in between.The successful candidate will be expected toembed themselves within the businessand be the face ofIT. As a tech company, we are naturally technology-minded and are looking for candidates who want to get involved in all aspects of IT support.Our tech stack ispredominantlycloud-based, and you will be involved in ensuring that the configuration of our systems is fit for purpose. What you will be responsible for Availability,performanceand resilience of internalIT. Working with the Head of Compliance & ITto iterativelyimprove overallIT security posture. Assist the Head of Compliance & IT tomaintainsecurity standards aligned withGDPR, ISO 27001, SOC2and Cyber Essentials. Access control/SSO/MFA, endpoint management,patchingand vulnerability remediation,including user provisioning/deprovisioning. Backups and adherence to data protection policies. SLA adherence and high employee satisfaction with IT support. Accurate asset lifecycle tracking and high quality documentation. Reduction of operational inefficiencies. Reliable support for hybrid work and mixed Mac/Windows environments. First responder for cyber security incidents andassistingthe Head of Compliance & IT with data breachincidentsas necessary. Execution of change management procedures Proactive reporting of IT KPIs (uptime, incident trends, SLA performance) Hardware lifecycle planning and replacement standards What you are good at Hands on technical depth: Azure, Microsoft 365 admin, networking/VPNsand identity management. Translating technical needs into business outcomes; stakeholder management. Road mapping, prioritisation and aligning IT to companyobjectives. Security mindset: Risk assessment, policy enforcement, vulnerability/patchmanagementand compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials). Designing and improving ticketing workflowsandSLAs. Documentationandtraining to uplift adoption and security awareness. Supporting growth stage environments and hybrid workforces. M365administration Apple/Mac administration Slack administration ITIL (Foundation or higher) What's important to you AtVypr, we value being Agile by embracing flexibility, making quick, informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes. We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members. What we offer Enhanced annual leave Work from anywhere up to 4 weeks a year Access to a global benefits and reward platform Access towell-being support, including an Employee Assistance Programmes Life Assurance Day off on your birthday Enhanced parental leave What next? Our Talent Selection process focuses on creating a mutual,fairand transparent dialogue that helps you and us toestablishwhether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans, as well as the context of the role, give you the opportunity to engage with your potential Line Manager and Team Members,showcaseyour skills in a live task and visit our Manchester HQ.

A SaaS company based in Manchester is seeking an IT Operations Lead. This role involves managing daily IT operations across a hybrid office, improving IT infrastructure, and ensuring compliance with security regulations. The ideal candidate has hands-on experience with Azure and Microsoft 365, possesses a strong stakeholder management ability, and is proficient in networking. The company values agility and transparency, offering enhanced leave and well-being support.