Where the job is based: hybrid, home based and working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B3Q 1 2U Who we are Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers who transform complex challenges into seamless digital experiences. Using Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first. We wear our Great Place to Work certifications from the UK and India proudly. Join an ocean of opportunities in an atmosphere that celebrates collaboration, sharpening your prowess within a global multi-discipline team guided by the industry's most forward thinking architects. Job Description We are seeking an experienced and highly skilled Test Engineer/Analyst, with current SC Clearance or eligibility for SC, to join us. The candidate will be responsible for planning, documenting, and executing manual tests, capturing test evidence, assisting with user story refinement and elaboration, test estimations, regression test execution, and a variety of other related tasks. This role requires a strong understanding and experience of testing at all levels and types including the ability to create and maintain regression test suites for a project, aligning with best practice and standards. While we predominantly deliver solutions around Microsoft Dynamics products and Power Platform, we also deliver solutions outside of this. This specific role will require testing of reusable React components as part of the first project assignment, so experience and familiarity with testing these technologies will be required. Your scope will primarily be around manual functional testing and carrying out accessibility testing manually and through the usage of tooling to ensure solutions meet the required WCAG 2.2 AA & GDS standards. Key Responsibilities Develop, maintain and execute manual test cases for functionality and regression testing covering positive and negative test perspectives Plan and carry out accessibility testing to WCAG 2.2 AA & GDS standards Conduct API testing to ensure seamless integration and functionality where needed Testing of data driven scenarios, relating to migrated data Collaborate with all team members, managers and client stakeholders Report and track defects, and work with the development team to resolve issues Participate in test planning, estimation, and risk analysis activities Monitor and track test metrics and contribute to weekly reporting Ensure strict adherence between solutions developed and customer requirements Analysis of functional and non functional use cases, and identification of regression test candidates Creation, maintenance and execution of regression test pack Required Experience Must be eligible for SC clearance PLUS British Citizen or British National Over 5 years of proven practical testing experience ISTQB Testing Certifications or equivalent Experienced in testing React components / technologies Experienced in testing Microsoft Dynamics products Experienced in testing Power Apps and solutions in Power Platform technology Azure DevOps and Azure DevOps Test Plans for requirement, test & bug management Experience of testing data migrations and in particular planning tests around migrated data Hands on experience with API testing tools (e.g., Postman, SoapUI) Experience testing front end and back end system components Ability to create meaningful test result reports Proactive, team contributor who is delivery focused and engages effectively with all types of team members to drive projects forwards Skills Candidates are expected to have all of the following skills; Strong understanding of software testing principles, methodologies & techniques Experienced at carrying out testing activities in Scrum methodology and contributing in all Proficiency in writing and executing clear and accurate manual test cases and test scripts in a professional manner Strong communication and collaboration abilities remotely and in person Able to work as part of a team, but also work independently to achieve work targets and tight deadlines Analytical and proactive in their approach to testing and problem solving Ability to drive testing processes starting from planning phase to test execution, bug fixing and support Capable of engaging at all levels with customers Desirable skills you could bring Non functional testing experience including performance and/or security testing We're also looking for people that fit how we work, which is something like Happiest working under their own direction and initiative, but fully supported when needed Confident to have a voice in a team and represent the testing function and activities Attention to detail, we want you to obsess about the little things! Ability to work effectively with remote teams with geographical and time zone differences Ability to work flexibly to deliver on time to tight timescales What we can do for you Real Flexibility - we're a family first organisation, and if the work gets done, you can work when and where you want. A healthy approach for most of our teams seems to be split between home, customer sites and the office. Awesome Environment - all our employees will tell you that we foster an easy going environment, we are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organisations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech, private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognised as a Great Place to Work in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Location United Kingdom Job Type Full Time Application Closing Date 1st July 2026
16/07/2026
Full time
Where the job is based: hybrid, home based and working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B3Q 1 2U Who we are Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers who transform complex challenges into seamless digital experiences. Using Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first. We wear our Great Place to Work certifications from the UK and India proudly. Join an ocean of opportunities in an atmosphere that celebrates collaboration, sharpening your prowess within a global multi-discipline team guided by the industry's most forward thinking architects. Job Description We are seeking an experienced and highly skilled Test Engineer/Analyst, with current SC Clearance or eligibility for SC, to join us. The candidate will be responsible for planning, documenting, and executing manual tests, capturing test evidence, assisting with user story refinement and elaboration, test estimations, regression test execution, and a variety of other related tasks. This role requires a strong understanding and experience of testing at all levels and types including the ability to create and maintain regression test suites for a project, aligning with best practice and standards. While we predominantly deliver solutions around Microsoft Dynamics products and Power Platform, we also deliver solutions outside of this. This specific role will require testing of reusable React components as part of the first project assignment, so experience and familiarity with testing these technologies will be required. Your scope will primarily be around manual functional testing and carrying out accessibility testing manually and through the usage of tooling to ensure solutions meet the required WCAG 2.2 AA & GDS standards. Key Responsibilities Develop, maintain and execute manual test cases for functionality and regression testing covering positive and negative test perspectives Plan and carry out accessibility testing to WCAG 2.2 AA & GDS standards Conduct API testing to ensure seamless integration and functionality where needed Testing of data driven scenarios, relating to migrated data Collaborate with all team members, managers and client stakeholders Report and track defects, and work with the development team to resolve issues Participate in test planning, estimation, and risk analysis activities Monitor and track test metrics and contribute to weekly reporting Ensure strict adherence between solutions developed and customer requirements Analysis of functional and non functional use cases, and identification of regression test candidates Creation, maintenance and execution of regression test pack Required Experience Must be eligible for SC clearance PLUS British Citizen or British National Over 5 years of proven practical testing experience ISTQB Testing Certifications or equivalent Experienced in testing React components / technologies Experienced in testing Microsoft Dynamics products Experienced in testing Power Apps and solutions in Power Platform technology Azure DevOps and Azure DevOps Test Plans for requirement, test & bug management Experience of testing data migrations and in particular planning tests around migrated data Hands on experience with API testing tools (e.g., Postman, SoapUI) Experience testing front end and back end system components Ability to create meaningful test result reports Proactive, team contributor who is delivery focused and engages effectively with all types of team members to drive projects forwards Skills Candidates are expected to have all of the following skills; Strong understanding of software testing principles, methodologies & techniques Experienced at carrying out testing activities in Scrum methodology and contributing in all Proficiency in writing and executing clear and accurate manual test cases and test scripts in a professional manner Strong communication and collaboration abilities remotely and in person Able to work as part of a team, but also work independently to achieve work targets and tight deadlines Analytical and proactive in their approach to testing and problem solving Ability to drive testing processes starting from planning phase to test execution, bug fixing and support Capable of engaging at all levels with customers Desirable skills you could bring Non functional testing experience including performance and/or security testing We're also looking for people that fit how we work, which is something like Happiest working under their own direction and initiative, but fully supported when needed Confident to have a voice in a team and represent the testing function and activities Attention to detail, we want you to obsess about the little things! Ability to work effectively with remote teams with geographical and time zone differences Ability to work flexibly to deliver on time to tight timescales What we can do for you Real Flexibility - we're a family first organisation, and if the work gets done, you can work when and where you want. A healthy approach for most of our teams seems to be split between home, customer sites and the office. Awesome Environment - all our employees will tell you that we foster an easy going environment, we are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organisations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech, private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognised as a Great Place to Work in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Location United Kingdom Job Type Full Time Application Closing Date 1st July 2026
Kerv is seeking an experienced Test Engineer/Analyst to join their team. This hybrid role requires candidates to have SC Clearance, as well as over 5 years of practical testing experience. You will be involved in planning and executing complex testing scenarios, particularly with Microsoft Dynamics and React technologies. The successful candidate will collaborate closely with various stakeholders and will be a key player in ensuring the quality of digital solutions. Join Kerv and enjoy a supportive work environment focused on innovation and flexibility.
16/07/2026
Full time
Kerv is seeking an experienced Test Engineer/Analyst to join their team. This hybrid role requires candidates to have SC Clearance, as well as over 5 years of practical testing experience. You will be involved in planning and executing complex testing scenarios, particularly with Microsoft Dynamics and React technologies. The successful candidate will collaborate closely with various stakeholders and will be a key player in ensuring the quality of digital solutions. Join Kerv and enjoy a supportive work environment focused on innovation and flexibility.
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: Dynamics 365 CE implementation and developing custom plugins, workflow and actions Strong C# dev. to support bespoke plugin/workflow development Strong JS/HTML/CSS dev. to support bespoke interface development Strong general .power automate background Insightful entity architecture, grounded in Fetch XML Excellent communicator, capable of engaging at all levels with customers Distributed team dev. inc source control appreciation, esp. GIT and CI Windows certifications, e.g. multiple MCPs or an MCSE Experience with Field Service customisation We are also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! an escalation handler, able to achieve win-win outcomes by utilising the skills across the team ability to work effectively with remote teams in India ability to work flexibly to deliver on-time to tight timescales What we can do for you: Real Flexibility - we're a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in-house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Think Customer First Team is everything Spread good vibes Build future Do the right thing
10/07/2026
Full time
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. Who we are looking for: Dynamics 365 CE implementation and developing custom plugins, workflow and actions Strong C# dev. to support bespoke plugin/workflow development Strong JS/HTML/CSS dev. to support bespoke interface development Strong general .power automate background Insightful entity architecture, grounded in Fetch XML Excellent communicator, capable of engaging at all levels with customers Distributed team dev. inc source control appreciation, esp. GIT and CI Windows certifications, e.g. multiple MCPs or an MCSE Experience with Field Service customisation We are also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! an escalation handler, able to achieve win-win outcomes by utilising the skills across the team ability to work effectively with remote teams in India ability to work flexibly to deliver on-time to tight timescales What we can do for you: Real Flexibility - we're a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in-house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build groundbreaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. Think Customer First Team is everything Spread good vibes Build future Do the right thing
Kerv Digital, with roots in Birmingham, is expanding its Dynamics 365 CE and software engineering capabilities. You will develop custom plugins, workflows and interfaces, and work across C#, JS/HTML/CSS, and Power Platform to deliver polished digital solutions. You'll collaborate with a global, distributed team, including India, and participate in CI practices while aligning with customer requirements and high standards of delivery.
10/07/2026
Full time
Kerv Digital, with roots in Birmingham, is expanding its Dynamics 365 CE and software engineering capabilities. You will develop custom plugins, workflows and interfaces, and work across C#, JS/HTML/CSS, and Power Platform to deliver polished digital solutions. You'll collaborate with a global, distributed team, including India, and participate in CI practices while aligning with customer requirements and high standards of delivery.
Kerv is seeking an experienced Network & Security Support Engineer to join their Northallerton-based team. You will provide advanced support, manage ISP circuits, and act as an escalation point for junior engineers. The role requires at least 4-5 years of experience with technologies such as SD-WAN and firewalls, alongside strong problem-solving skills. This full-time position offers a hybrid working model, requiring office attendance mainly in Northallerton.
04/07/2026
Full time
Kerv is seeking an experienced Network & Security Support Engineer to join their Northallerton-based team. You will provide advanced support, manage ISP circuits, and act as an escalation point for junior engineers. The role requires at least 4-5 years of experience with technologies such as SD-WAN and firewalls, alongside strong problem-solving skills. This full-time position offers a hybrid working model, requiring office attendance mainly in Northallerton.
Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play Provide advanced support for network and security incidents & service requests Lead implementation of change requests and project tasks Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers as needed Maintain high-quality documentation and ensure knowledge sharing within the team Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise 4-5 years' experience in a network & security support role Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) Switching (Layer 2/3) Monitoring tools (SNMP, API-based platforms) Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring Strong technical problem-solving and troubleshooting skills Ability to create and maintain high-quality documentation Excellent communication and customer service skills Time management and task prioritisation in fast-paced environments Professional, proactive, and collaborative approach Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
04/07/2026
Full time
Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play Provide advanced support for network and security incidents & service requests Lead implementation of change requests and project tasks Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers as needed Maintain high-quality documentation and ensure knowledge sharing within the team Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise 4-5 years' experience in a network & security support role Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) Switching (Layer 2/3) Monitoring tools (SNMP, API-based platforms) Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring Strong technical problem-solving and troubleshooting skills Ability to create and maintain high-quality documentation Excellent communication and customer service skills Time management and task prioritisation in fast-paced environments Professional, proactive, and collaborative approach Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play Provide advanced support for network and security incidents & service requests Lead implementation of change requests and project tasks Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers as needed Maintain high-quality documentation and ensure knowledge sharing within the team Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise 4-5 years' experience in a network & security support role Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) Switching (Layer 2/3) Monitoring tools (SNMP, API-based platforms) Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring Strong technical problem-solving and troubleshooting skills Ability to create and maintain high-quality documentation Excellent communication and customer service skills Time management and task prioritisation in fast-paced environments Professional, proactive, and collaborative approach Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
04/07/2026
Full time
Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play Provide advanced support for network and security incidents & service requests Lead implementation of change requests and project tasks Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers as needed Maintain high-quality documentation and ensure knowledge sharing within the team Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise 4-5 years' experience in a network & security support role Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) Switching (Layer 2/3) Monitoring tools (SNMP, API-based platforms) Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring Strong technical problem-solving and troubleshooting skills Ability to create and maintain high-quality documentation Excellent communication and customer service skills Time management and task prioritisation in fast-paced environments Professional, proactive, and collaborative approach Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play Provide advanced support for network and security incidents & service requests Lead implementation of change requests and project tasks Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers as needed Maintain high-quality documentation and ensure knowledge sharing within the team Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise 4-5 years' experience in a network & security support role Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) Switching (Layer 2/3) Monitoring tools (SNMP, API-based platforms) Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring Strong technical problem-solving and troubleshooting skills Ability to create and maintain high-quality documentation Excellent communication and customer service skills Time management and task prioritisation in fast-paced environments Professional, proactive, and collaborative approach Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
04/07/2026
Full time
Please note: This is a hybrid working role which will require to attend an office based in Northallerton (DL6 postcode) 2-3 times a week. About Kerv Connect Cloud Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. All About You We're looking for an experienced Network & Security Support Engineer to join our Network Support Team. This role requires at least 4-5 years' experience supporting complex customer environments with technologies such as SD-WAN, Firewalls, Routing (OSPF/BGP), and ISP management. You'll be part of a high-performing team, providing advanced triage, incident response, and change implementation, while acting as an escalation point for junior engineers. The role is hybrid, with time split between home working, our Richmond and occasional presence at our London HQ office. Your part to play Provide advanced support for network and security incidents & service requests Lead implementation of change requests and project tasks Act as an escalation point for Level-1/2 engineers, providing guidance and mentorship Troubleshoot complex networking/security issues across customer environments Manage ISP circuits and liaise with providers as needed Maintain high-quality documentation and ensure knowledge sharing within the team Participate in the out-of-hours on-call rota and flexible shift coverage Required Expertise 4-5 years' experience in a network & security support role Security technologies (firewall policies, IPS/IDS, web filtering, secure web gateways) Switching (Layer 2/3) Monitoring tools (SNMP, API-based platforms) Technical Skills: VeloCloud, SilverPeak, Fortinet, Zscaler, Infoblox (training provided for gaps) What You Bring Strong technical problem-solving and troubleshooting skills Ability to create and maintain high-quality documentation Excellent communication and customer service skills Time management and task prioritisation in fast-paced environments Professional, proactive, and collaborative approach Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
Kerv is seeking an experienced Network & Security Support Engineer to join their Northallerton-based team. You will provide advanced support, manage ISP circuits, and act as an escalation point for junior engineers. The role requires at least 4-5 years of experience with technologies such as SD-WAN and firewalls, alongside strong problem-solving skills. This full-time position offers a hybrid working model, requiring office attendance mainly in Northallerton.
04/07/2026
Full time
Kerv is seeking an experienced Network & Security Support Engineer to join their Northallerton-based team. You will provide advanced support, manage ISP circuits, and act as an escalation point for junior engineers. The role requires at least 4-5 years of experience with technologies such as SD-WAN and firewalls, alongside strong problem-solving skills. This full-time position offers a hybrid working model, requiring office attendance mainly in Northallerton.
Kerv is seeking an experienced Network & Security Support Engineer to join their Northallerton-based team. You will provide advanced support, manage ISP circuits, and act as an escalation point for junior engineers. The role requires at least 4-5 years of experience with technologies such as SD-WAN and firewalls, alongside strong problem-solving skills. This full-time position offers a hybrid working model, requiring office attendance mainly in Northallerton.
04/07/2026
Full time
Kerv is seeking an experienced Network & Security Support Engineer to join their Northallerton-based team. You will provide advanced support, manage ISP circuits, and act as an escalation point for junior engineers. The role requires at least 4-5 years of experience with technologies such as SD-WAN and firewalls, alongside strong problem-solving skills. This full-time position offers a hybrid working model, requiring office attendance mainly in Northallerton.
Please note: We are a hybrid working company and this role will require to attend our Liverpool St. Central London office a couple of times a week. About Us Kerv Connected Cloud brings together the capabilities of Kerv Connect and Kerv Transform to deliver high quality infrastructure transformation and managed services across cloud and networking. We help organisations transform and manage their environments with secure, automated network and cloud solutions that support data centres, branch offices and cloud platforms, alongside the managed IT services needed to operate them effectively. About the role The Service Desk Operational Lead is responsible for owning the lifecycle, quality, and performance of all service desk tickets across Kerv Connected Cloud. This role ensures that incidents, requests, and problems are managed in line with contractual SLAs and XLAs, while delivering an exceptional customer experience. Acting as the operational control point for ticket governance, the role drives consistency, accountability, and continuous improvement across service desk and resolver teams, ensuring that service delivery is efficient, proactive, and customer-focused. Your part to play Ticket Lifecycle Management Own end-to-end management of all service desk tickets (incidents, service requests, and escalations) Ensure all tickets are correctly logged, categorised, prioritised, and assigned in line with agreed processes Maintain data integrity within ServiceNow (or equivalent ITSM platform) Drive adherence to ticket hygiene standards (updates, notes, categorisation, closure quality) SLA & Performance Management Monitor ticket queues to ensure compliance with response and resolution SLAs Proactively identify and address SLA breaches and at-risk tickets Lead daily SLA reviews and service desk performance stand-ups Produce and analyse SLA performance reports, identifying trends and improvement actions Customer Experience Ownership Ensure all customer interactions via tickets are professional, timely, and aligned with Kerv's customer-first principles Drive improvements in customer satisfaction (CSAT) and experience-based metrics (XLA) Promote proactive communication and expectation management with clients Act as the central point of control for ticket flow across L1, L2, and L3 teams Manage ticket escalations internally and externally to ensure timely resolution Ensure clear ownership for all tickets, eliminating orphaned or stalled work Identify inefficiencies in ticket handling and implement process improvements Collaborate with Problem Management to reduce recurring incidents Assist with standardisation through templates, automation, and best practices Support the adoption of AI tooling (e.g., ServiceNow Now Assist, Copilot) to improve efficiency and quality Reporting & Stakeholder Management Provide regular reporting on ticket volumes, SLA performance, backlog health, and trends Present insights and recommendations to internal leadership Work closely with Service Delivery Managers to align ticket performance with contractual commitments Key Measures of Success SLA compliance (response and resolution targets) Reduction in SLA breaches and backlog volume Ticket quality and data accuracy metrics Customer satisfaction (CSAT) and XLA improvements Efficiency gains in ticket handling and queue management All about You Proven experience in a Service Desk, IT Operations, or MSP environment Understanding of ITIL practices (Incident, Request, Problem Management) Experience managing ticket queues and SLA performance Hands on experience with ITSM tools (preferably ServiceNow) Excellent communication and stakeholder management abilities Experience working within a Managed Service Provider (MSP) Exposure to XLA / experience-led service delivery models Familiarity with automation and AI tools in service management You will live the Kerv values Think Customer First Team is everything Spread good vibes Build future Do the right thing Location United Kingdom Job Type Full Time Application Closing Date 31st July 2026
04/07/2026
Full time
Please note: We are a hybrid working company and this role will require to attend our Liverpool St. Central London office a couple of times a week. About Us Kerv Connected Cloud brings together the capabilities of Kerv Connect and Kerv Transform to deliver high quality infrastructure transformation and managed services across cloud and networking. We help organisations transform and manage their environments with secure, automated network and cloud solutions that support data centres, branch offices and cloud platforms, alongside the managed IT services needed to operate them effectively. About the role The Service Desk Operational Lead is responsible for owning the lifecycle, quality, and performance of all service desk tickets across Kerv Connected Cloud. This role ensures that incidents, requests, and problems are managed in line with contractual SLAs and XLAs, while delivering an exceptional customer experience. Acting as the operational control point for ticket governance, the role drives consistency, accountability, and continuous improvement across service desk and resolver teams, ensuring that service delivery is efficient, proactive, and customer-focused. Your part to play Ticket Lifecycle Management Own end-to-end management of all service desk tickets (incidents, service requests, and escalations) Ensure all tickets are correctly logged, categorised, prioritised, and assigned in line with agreed processes Maintain data integrity within ServiceNow (or equivalent ITSM platform) Drive adherence to ticket hygiene standards (updates, notes, categorisation, closure quality) SLA & Performance Management Monitor ticket queues to ensure compliance with response and resolution SLAs Proactively identify and address SLA breaches and at-risk tickets Lead daily SLA reviews and service desk performance stand-ups Produce and analyse SLA performance reports, identifying trends and improvement actions Customer Experience Ownership Ensure all customer interactions via tickets are professional, timely, and aligned with Kerv's customer-first principles Drive improvements in customer satisfaction (CSAT) and experience-based metrics (XLA) Promote proactive communication and expectation management with clients Act as the central point of control for ticket flow across L1, L2, and L3 teams Manage ticket escalations internally and externally to ensure timely resolution Ensure clear ownership for all tickets, eliminating orphaned or stalled work Identify inefficiencies in ticket handling and implement process improvements Collaborate with Problem Management to reduce recurring incidents Assist with standardisation through templates, automation, and best practices Support the adoption of AI tooling (e.g., ServiceNow Now Assist, Copilot) to improve efficiency and quality Reporting & Stakeholder Management Provide regular reporting on ticket volumes, SLA performance, backlog health, and trends Present insights and recommendations to internal leadership Work closely with Service Delivery Managers to align ticket performance with contractual commitments Key Measures of Success SLA compliance (response and resolution targets) Reduction in SLA breaches and backlog volume Ticket quality and data accuracy metrics Customer satisfaction (CSAT) and XLA improvements Efficiency gains in ticket handling and queue management All about You Proven experience in a Service Desk, IT Operations, or MSP environment Understanding of ITIL practices (Incident, Request, Problem Management) Experience managing ticket queues and SLA performance Hands on experience with ITSM tools (preferably ServiceNow) Excellent communication and stakeholder management abilities Experience working within a Managed Service Provider (MSP) Exposure to XLA / experience-led service delivery models Familiarity with automation and AI tools in service management You will live the Kerv values Think Customer First Team is everything Spread good vibes Build future Do the right thing Location United Kingdom Job Type Full Time Application Closing Date 31st July 2026
Kerv is seeking a Service Delivery Manager to act as the primary advocate for their enterprise clients. This role involves ensuring services meet agreed standards, driving continuous improvement, and fostering strong relationships with stakeholders. The ideal candidate will possess strong experience in service delivery management within a Tier-1 service provider environment and a solid understanding of ITIL processes. A focus on customer satisfaction and effective communication is essential.
03/07/2026
Full time
Kerv is seeking a Service Delivery Manager to act as the primary advocate for their enterprise clients. This role involves ensuring services meet agreed standards, driving continuous improvement, and fostering strong relationships with stakeholders. The ideal candidate will possess strong experience in service delivery management within a Tier-1 service provider environment and a solid understanding of ITIL processes. A focus on customer satisfaction and effective communication is essential.
Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. The Role The Service Delivery Manager (SDM) is the primary customer advocate and operational interface for a portfolio of strategic large enterprise clients. This role ensures contracted services are delivered to agreed service levels, drives continuous improvement, and acts as a trusted partner to the customer-aligning services to their evolving business needs. Key Responsibilities Act as the primary point of contact for operational service matters, representing the customer within the organisation. Build and maintain strong senior stakeholder relationships within assigned accounts, fostering trust and transparency. Lead regular service reviews (e.g., monthly, quarterly) with customer and internal stakeholders, presenting performance, incidents, and improvement initiatives. Monitor service performance against contractual SLAs, KPIs, and OLAs, taking corrective action where required. Manage escalations effectively, ensuring root cause is addressed and preventive measures are implemented. Produce and deliver performance reports, including analysis of trends and identification of service risks. Identify and drive service improvement plans to enhance quality, efficiency, and customer satisfaction. Proactively suggest innovations, technology updates, or process enhancements aligned to customer strategy. Oversee major incident communications and post-incident reviews with customers. Work with problem management teams to identify recurring issues and develop resolution plans. Support change management processes to minimise service impact and ensure successful outcomes. Understand contractual commitments, scope, and boundaries of the service, ensuring compliance. Identify opportunities for service growth or up-sell in collaboration with account management teams. Assist in the renewal and renegotiation of service contracts where applicable. Skills & Experience Required Proven experience as a Service Delivery Manager within a Tier-1 service provider, telco, or managed services environment. Track record of managing services for large enterprise or public sector customers. Strong knowledge of ITIL service management processes (ITILv4 Foundation minimum). Excellent stakeholder management and relationship-building skills, including experience engaging at C-level. Proven ability to interpret and present technical data in a clear, business-oriented manner. Strong organisational skills, with the ability to manage multiple priorities in high-pressure environments. Familiarity with telecoms, networking, cloud, or security managed services. Experience producing and delivering service review reports to senior audiences. ITIL Intermediate or Expert certification. Experience working in a multi-vendor or complex supply chain environment. Customer Focus - Puts the customer at the centre of decision-making. Accountability - Takes ownership for outcomes and drives resolution. Communication - Clear, concise, and adaptable to audience. Analytical Thinking - Uses data and trends to inform decision-making. Collaboration - Works effectively across departments and with partners. Performance Indicators SLA and KPI compliance rates. Number and success of service improvement initiatives delivered. Reduction in repeat incidents or chronic issues. Positive feedback from internal and external stakeholders. Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026
03/07/2026
Full time
Kerv Connect ed Cloud is the networking , security and Azure Cloud practice of the Kerv Group. We support digital transformation initiatives with secure, automated and simple to manage solutions for the data centre, branch office and cloud. We provide our customers with the answers to real-world business challenges through the effective and considered deployment of technology and its supporting processes. Our services and solutions portfolio focus ing on network and security technologies, transforming the data centre and branch architecture to better support the demands of digital transformation. The Role The Service Delivery Manager (SDM) is the primary customer advocate and operational interface for a portfolio of strategic large enterprise clients. This role ensures contracted services are delivered to agreed service levels, drives continuous improvement, and acts as a trusted partner to the customer-aligning services to their evolving business needs. Key Responsibilities Act as the primary point of contact for operational service matters, representing the customer within the organisation. Build and maintain strong senior stakeholder relationships within assigned accounts, fostering trust and transparency. Lead regular service reviews (e.g., monthly, quarterly) with customer and internal stakeholders, presenting performance, incidents, and improvement initiatives. Monitor service performance against contractual SLAs, KPIs, and OLAs, taking corrective action where required. Manage escalations effectively, ensuring root cause is addressed and preventive measures are implemented. Produce and deliver performance reports, including analysis of trends and identification of service risks. Identify and drive service improvement plans to enhance quality, efficiency, and customer satisfaction. Proactively suggest innovations, technology updates, or process enhancements aligned to customer strategy. Oversee major incident communications and post-incident reviews with customers. Work with problem management teams to identify recurring issues and develop resolution plans. Support change management processes to minimise service impact and ensure successful outcomes. Understand contractual commitments, scope, and boundaries of the service, ensuring compliance. Identify opportunities for service growth or up-sell in collaboration with account management teams. Assist in the renewal and renegotiation of service contracts where applicable. Skills & Experience Required Proven experience as a Service Delivery Manager within a Tier-1 service provider, telco, or managed services environment. Track record of managing services for large enterprise or public sector customers. Strong knowledge of ITIL service management processes (ITILv4 Foundation minimum). Excellent stakeholder management and relationship-building skills, including experience engaging at C-level. Proven ability to interpret and present technical data in a clear, business-oriented manner. Strong organisational skills, with the ability to manage multiple priorities in high-pressure environments. Familiarity with telecoms, networking, cloud, or security managed services. Experience producing and delivering service review reports to senior audiences. ITIL Intermediate or Expert certification. Experience working in a multi-vendor or complex supply chain environment. Customer Focus - Puts the customer at the centre of decision-making. Accountability - Takes ownership for outcomes and drives resolution. Communication - Clear, concise, and adaptable to audience. Analytical Thinking - Uses data and trends to inform decision-making. Collaboration - Works effectively across departments and with partners. Performance Indicators SLA and KPI compliance rates. Number and success of service improvement initiatives delivered. Reduction in repeat incidents or chronic issues. Positive feedback from internal and external stakeholders. Location United Kingdom Job Type Full Time Application Closing Date 31st August 2026