Rentokil Initial Group

This role focuses on the architecture and technical design of our customer experience (CX) and communication solutions. Centered on the Genesys Cloud platform, the role covers all touchpoints across the customer journey, from initial contact to ongoing support, spanning voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market-leading position and driving loyalty. Main Purpose of Role The Communications Architect plays a key role in defining and delivering the technical strategy for communication solutions. Key responsibilities include: Designing and documenting solutions that are customer-centric, scalable, and integrated across various channels. Selecting and integrating appropriate technologies to enhance the customer journey. Providing technical leadership and guidance to development teams. Ensuring adherence to architectural principles and standards. Collaborating with stakeholders to translate business needs into technical solutions that improve CX. Ensuring design activities follow best practice principles in line with the company architectural strategy. Tasks & Responsibilities Define and maintain the technical architecture for communication and CX solutions. Design and document solutions for new initiatives and enhancements. Integrate various platforms and systems with our Genesys platform. Provide technical guidance and support to development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimise the performance and effectiveness of communication solutions. Stay up-to-date on emerging technologies and trends in the CX and Genesys space. Personal Profile & Experience Proven experience as a Technical/Communications Architect for CX solutions. Experience with Unified Communications platforms, specifically Genesys. Proficiency in UML documentation, Data Modelling, and Design. Familiarity with Architecture frameworks (e.g., TOGAF). Knowledge & Skills Education: IT-related or relevant degree. Genesys Certification: Certification Genesys Cloud CX Professional. Genesys Cloud CX Architect. Genesys Cloud CX Developer. IVR (Interactive Voice Response): Designing menus and self-service paths. ACD (Automated Call Distribution): Creating routing logic (e.g., skill-based routing or predictive routing). Bot Integration: Connecting AI bots into communication flows. WEM & Analytics: Knowledge of Workforce Engagement Management (WEM) and reporting tools like Genesys Pulse or Performance Dashboards to measure contact center efficiency. Methodology: Experience with Agile development methodologies. Communication: Excellent communication and interpersonal skills. Analytical: Strong problem-solving and analytical skills. Training & Role Expansion Opportunities While the core of this role is centered on Genesys and CX architecture, Rentokil Initial provides significant opportunities for the successful candidate to expand their technical remit: Google Cloud Technologies: Opportunities to gain hands on knowledge and integrate CX solutions with Google Cloud Platform (GCP) services. Professional Development: Support for obtaining GCP certifications (e.g., Cloud Architect) as the role evolves to include cloud native communication strategies. Advanced Integration: Gain exposure to API management and serverless computing within a cloud first environment. Continuous Learning: Participation in industry events and conferences focused on the intersection of CX and Cloud technologies. Competitive salary and bonus scheme Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging.

Rentokil Initial Group is seeking a Communications Architect to focus on the architecture and technical design of customer experience and communication solutions. The ideal candidate will have proven experience with Unified Communications platforms, particularly Genesys, and will be responsible for enhancing the customer journey across various channels. This position offers a competitive salary, hybrid working options, and starts a rewarding career in an innovative environment.

Role Overview Join our global Network Services team as a Network Engineer, responsible for maintaining and optimizing mission-critical infrastructure across the EMEA and APAC regions. This role balances Network Operations (NetOps) with high-level Network Engineering project work, ensuring seamless connectivity across our virtual regional data centers and physical branch offices. The ideal candidate will thrive in an ITIL-driven environment, acting as a technical escalation point while contributing to the design and deployment of next-generation networking solutions. Key Responsibilities Incident Resolution & Escalation: Act as the primary escalation point for the Level 1 NOC. Troubleshoot complex network performance issues and resolve technical bottlenecks to minimize downtime. Infrastructure Deployment: Lead the remote configuration and deployment of branch hardware. Provide expert guidance to on-site teams during physical installations and patching phases. Project Engineering: Execute design configurations provided by the Global Engineering team for new solution rollouts, including SD-WAN and Cloud Security migrations. Security & Compliance: Manage lifecycle patching for network hardware and conduct configuration audits to ensure 100% adherence to global security standards. Preventative Maintenance: Monitor environment health and proactively perform maintenance to prevent service degradation. Technical Profile & Experience We are looking for a specialist with hands on experience in modern enterprise networking stacks, specifically: Routing & Switching: Cisco Switches, Aruba Switching, and Velocloud SD-WAN. Security & Firewalls: Cisco ASA Firewalls and Cloudflare SASE. Wireless Solutions: Aruba Wireless and Aerohive Access Points. Virtualization & Load Balancing: NSX Microsegmentation and Ivanti Traffic Managers. Core Services: Deep understanding of Proxy servers, DHCP, and DNS protocols. Core Competencies Self-Directed Initiative: Ability to manage project milestones with minimal supervision. Strategic Thinking: Understanding how network specialisms integrate with wider organizational requirements. Global Communication: Proven ability to collaborate effectively with diverse teams across different cultures and time zones. Analytical Planning: Breaking down complex migrations into actionable, resourced steps. Qualifications & Certifications Required: Proven experience in a regional Network Operations or Engineering role. Strong working knowledge of IT standards and codes of conduct. Preferred (Desirable): CCNA (Cisco Certified Network Associate) or equivalent (CompTIA Network+, ASCA). ITIL Foundation certification in IT Service Management. Benefits Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging.

Rentokil Initial Group is seeking a Network Engineer to join our global Network Services team in Dudley, UK. This key role involves maintaining mission-critical infrastructure across the EMEA and APAC regions through a balance of Network Operations and engineering projects. The ideal candidate will possess hands-on experience with modern networking stacks, including Cisco and Aruba technologies. We offer a competitive salary along with benefits such as hybrid working options and a unique rewards scheme.

Rentokil Initial plc is seeking an ambitious Digital Data Executive to join our dynamic Marketing & Innovation (M&I) team. If you thrive on turning data into strategy and driving tangible results across global digital channels, this is your opportunity. What you'll be doing: Insight Generation: Identifying, validating, and communicating actionable insights from our vast digital estate to drive traffic and conversion to profitable sales. Reporting & Analysis: Maintaining and generating key monthly analytics reports across all digital marketing KPIs. Data Expertise: Working hands on with SQL summarise and make data accessible to senior management. Recommendation Development: Liaising with internal and external teams to develop data driven recommendations that inform our digital marketing strategy. What you'll bring: Experience: 12+ months of commercial experience with Google Analytics and Google Ads. Technical Skills: Basic, hands on of SQL, experience with Business Intelligence tools (Qlik, Tableau, Power BI, or Google Data Studio). Analytical Mindset: Proven ability to problem solve, work closely with technical teams (SEO, PPC, CRO), and translate complex data into clear, simple presentations and actionable dashboards. Communication: Confident in presenting insights and coaching less technical teams on data interpretation. Digital Understanding: Knowledge of core digital marketing channels (SEO, PPC) and experience with CRO tools (Fullstory or Hotjar) is a plus. Why join Rentokil Initial? We are a global support services company operating in almost 80 countries with a market leading position in Pest Control and Hygiene services. We are a cash generative "people business" committed to continuous innovation and protecting people. Join a high performing digital team of 62 colleagues and make a significant impact on our global growth strategy. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to if you need anything.

A global support services company in Crawley is seeking a Digital Data Executive to turn data into strategic insights. This role involves generating analytics reports, collaborating with teams to inform marketing strategies, and using SQL for data accessibility. The ideal candidate has over a year of experience with Google Analytics and understanding of digital marketing channels. Benefits include a competitive salary, hybrid working options, and a comprehensive reward scheme.