QQFS (Qualitative & Quantitative Fieldwork Services)

Company Description A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include research. Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes' Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division This role is part of MED PLANET, a Lyon based fieldwork agency and wholly owned subsidiary of M3 Inc. MED PLANET is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in France. MED PLANET provides high quality translations and transcription for healthcare fieldwork projects for the M3 MR group. Job Description Job Purpose As a Vendor and Quality manager your role is to ensure consistent, high-quality service delivery across language services operations by effectively handling vendor management, overseeing quality assurance and its processes, and driving continuous improvement in workflows. The role focuses on expanding as well as maintaining strong vendor partnerships, enhancing operational efficiencies in line with ISO standards, and supporting compliance, while leveraging strong organizational, analytical, and communication skills to optimize performance and uphold quality standards. Vendor Management Oversee and manage the vendor pool to ensure optimal size, coverage, and capability aligned with business needs. Ensure vendors possess the required skills and receive appropriate training on processes and tools. Lead contract negotiations, including rates and scope of services, to maintain healthy margins and support scalable service delivery. Manage end-to-end vendor lifecycle, including onboarding and offboarding processes. Act as the primary escalation point for vendor-related issues, including performance concerns and disputes, ensuring timely and effective resolution. Quality Assurance Oversee quality assurance processes to ensure translations/transcriptions and deliverables meet client expectations and industry standards. Develop, implement, and monitor quality control procedures and evaluation frameworks. Conduct regular audits, reviews, and quality assessments to identify improvement opportunities. Process Improvement Analyze existing workflows and operational processes to identify inefficiencies and optimization opportunities. Develop and implement new procedures to improve productivity, reduce costs, and enhance service quality. Support continuous improvement initiatives across departments. Training & Development Provide training and guidance to internal teams on quality standards, tools, workflows, and best practices. Ensure teams remain informed about industry trends, technologies, and operational updates. Create and maintain training documentation and quality guidelines. Collaboration & Communication Work closely with project managers, team leads, and cross-functional stakeholders to ensure smooth project execution. Facilitate clear communication between vendors and internal teams. Support client satisfaction through proactive issue management and service excellence. Issue Resolution Investigate and resolve quality-related or operational issues as per the processes. Implement preventive and corrective measures to minimize recurring problems where applicable. Escalate critical issues appropriately while maintaining professional communication. ISO & Compliance Support Support the implementation, maintenance, and improvement of ISO processes. Ensure operational procedures align with company ISO standards and compliance requirements. Assist with audits, documentation, and compliance monitoring activities. Qualifications Bachelor's degree in business administration, Linguistics, Quality Management, or a related field A min. of 3+ years' experience in vendor management, quality assurance, localization, or operations management Strong understanding of QA methodologies and process improvement practices Experience working with Market Research projects preferredFamiliarity with ISO 9001/17100 standards and compliance processes is an advantage Knowledge, Skill, Ability Excellent organizational and multitasking abilities Strong analytical and problem-solving skills Exceptional written and verbal communication skills Ability to manage multiple priorities and deadlines Strong attention to detail and quality standards Proficiency in project management and reporting tools Collaborative mindset with strong stakeholder management skills Excellent knowledge of translation and transcriptions workflows and processes Good understanding of Market Research localization projects Experience in localization, translation, or language services industry Knowledge of CAT tools and localization platforms Experience with KPI tracking and performance reporting Background in process optimization or operational excellence initiatives

QQFS (Qualitative & Quantitative Fieldwork Services) is seeking a Vendor and Quality Manager to oversee service delivery across language services operations. The role involves managing vendor relationships, ensuring high-quality standards, and driving process improvements. The ideal candidate will have a Bachelor's degree and at least 3 years of relevant experience. Strong organizational, analytical, and communication skills are essential for optimizing performance and maintaining compliance.

Company Description About the Business RotaMaster, is a subsidiary of M3 Inc., which has been providing online workforce management tools to health & care organisations since 1999. We're always growing our product offering and moving into new markets and have two core products on the market - RotaMaster and Rotify. RotaMaster is a well known system in Out of Hours and other Primary Healthcare markets and is typically used by larger enterprise customers. In the past 5 years, the number of customers using RotaMaster has more than doubled, and we want to keep that trend going. Rotify is our newest platform, designed to be used in smaller healthcare environments and SMEs and has a real focus on ease of use and simplicity. Customers will sign up online for a free trial and have a variety of flexible subscription options. Our job is to make sure that they choose the right one for them. Job Description Role Overview The Senior BDM role is responsible for contributing to revenue growth and team sales strategy aligned to the company's long term objectives. You will play a critical role in helping to define how we sell, where we win, and how we grow across both existing healthcare markets and adjacent sectors. The position requires a balance of hands on sales execution, strategic thinking, and cross functional collaboration. Key Responsibilities Sales Execution Own and deliver against individual and team revenue targets, with accountability for pipeline generation, conversion, and deal closure. Establish and maintain a robust, high quality pipeline by prospecting across sectors including but not limited to primary care, hospices, care, secondary care. Sectors outside of healthcare are also of interest where there is a business case. Confidently conducting personalised Demonstrations of RotaMaster to address client pain points and business needs. Sales Strategy & Go To Market Execution Define and refine target customer segments, value propositions, and sales approaches across core and emerging markets. Identify opportunities to optimise pricing and packaging to maximise revenue. Market Expansion & Commercial Insight Identify and pursue high potential adjacent market opportunities that can deliver incremental revenue growth. Maintain a strong understanding of market dynamics, customer needs, and competitor positioning. Provide structured market and customer insights to inform product development and strategic direction. Cross Functional Collaboration Work closely with Marketing to align demand generation with sales priorities and improve lead quality and conversion. Partner with Product and Customer Success teams to ensure customer needs are reflected in product development and service delivery. Performance Management & Reporting Establish and maintain accurate sales forecasting, pipeline visibility, and performance tracking. Provide regular insights and performance updates to senior leadership, highlighting risks, opportunities, and recommended actions. Qualifications & Experience Proven track record of building a strong self generated pipeline and delivering revenue growth in a senior sales or business development role, ideally within SaaS or workforce management solutions. Strong experience selling into UK healthcare markets, with an understanding of procurement processes and stakeholder complexity. A network of decision makers would be desirable. Strong commercial acumen, with an understanding of pricing, forecasting, and revenue planning. Excellent communication, negotiation, and stakeholder management skills. Ability to quickly familiarise yourself with a complex platform and build extensive product knowledge. Ability to confidently and concisely deliver product demonstrations and effectively handle objections and questions. Comfort working with KPI's around sales and activity. Additional Information Monday - Friday, flexible hours (37.5 hours per week) Flexible working arrangements depending on location Some national travel will be required quarterly and ad hoc 25 days annual leave plus substantial benefits package About M3 EU M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fuelled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.

A specialist healthcare communications agency is seeking a skilled Front-End Developer with over 3 years of experience. The role involves building responsive HTML email templates, developing HTML5 display ads, and maintaining WordPress pages. The ideal candidate should possess strong HTML5 and CSS3 skills, experience in responsive email production, and familiarity with WordPress. This position promises a dynamic work environment in a regulated healthcare space and requires excellent attention to detail and communication skills.

Company Description Company Description About the Business Division This role is part of ONEHealth Communications, a subsidiary of M3 Inc., which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end to end marketing services across three key areas of Media Buying, Creative and Content, and Email, currently employing a team of 32. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK. Job Description We are looking for a Front End Developer with 3+ years' experience to support the delivery of digital assets across email, HTML5 display advertising, and WordPress platforms. This is a hands on, production focused role suited to someone confident in execution, able to work at pace, and comfortable operating within a regulated (ABPI compliant) environment. Key Responsibilities Email Development Build responsive HTML email templates across major clients (Outlook, Gmail, mobile) Adapt and version email campaigns efficiently Ensure consistent rendering, usability, and performance Support testing and deployment (including platforms such as Veeva where required) HTML5 Banner Production Develop HTML5 display ads from supplied creative Optimise assets for platform specifications (CM360, programmatic, publishers) Produce multiple formats and sizes across campaigns Package files correctly for trafficking WordPress Development Build and maintain WordPress pages, landing pages, and content hubs Create reusable templates for content (PDFs, videos, resources) Ensure responsive, user friendly builds Design Adaptation Translate design files (Figma, Adobe Creative Suite) into accurate builds Support rollout and resizing of campaign assets Maintain consistency across channels Compliance & Quality Assurance Work within ABPI compliant frameworks Ensure correct implementation of prescribing information, references, and disclaimers Qualifications Essential Qualifications 3+ years' experience in a front end or digital production role Strong HTML5 and CSS3 skills Experience building responsive emails Experience producing HTML5 banners Working knowledge of WordPress Desirable Qualifications Experience in healthcare or regulated environments Familiarity with platforms such as Veeva Exposure to ad serving tools (e.g. CM360) Basic JavaScript or animation knowledge Personal Attributes Strong attention to detail Good time management and ability to handle multiple projects Clear communication with cross functional teams Proactive and solution oriented mindset Comfortable working in a fast paced environment Additional Information About M3 EU: M3 EU is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 EU prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 EU means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 EU.