Jadedldn
Reports to: Head of E-Commerce, Senior E-Commerce Manager Role Overview We're looking for an ambitious and commercially minded E-Commerce & CRM Executive to join our growing team. You'll play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer retention and best-in-class online experiences across all markets. This is a hands on role for someone who thrives in a fast paced fashion environment and is passionate about ecommerce, Gen Z consumer behaviour and digital experiences. You'll be responsible for executing the seasonal trading strategy across the website, CRM and mobile app. Responsibilities Own the day to day trading and execution of the Ecommerce and CRM strategy across the website and mobile app. Build and deploy email campaigns and customer journeys in Ometria, including segmentation, testing and reporting. Support and execute CRM and retention strategies to drive customer lifetime value and repeat purchase. Use customer, behavioural and product data to make informed trading recommendations and proactive updates. Execute on site visual merchandising strategies, ensuring an exceptional customer journey across navigation, collections and product pages. Own product uploads, launches and inventory updates to ensure products are correctly merchandised and optimised. Optimise product listings, imagery, descriptions and SEO to improve discoverability and conversion. Support CRO initiatives through A/B testing and continuous website optimisation. Monitor and improve on site search and product discovery experiences. Build and update landing pages and website content in line with seasonal campaigns and promotional activity. Manage promotional pricing updates and support key trading moments. Send app and CRM push notifications as part of the wider customer engagement strategy. Produce daily, weekly and monthly trading reports and communicate key insights to the wider business. Work closely with Creative, Marketing and Social teams to ensure the website and CRM channels are aligned with the brand vision. Qualifications Minimum 3 years' experience in an Ecommerce and/or CRM role, preferably within a gen z fashion or lifestyle brand Strong Shopify Plus experience essential Hands on experience using CRM platforms (such as Ometria) essential Experience building email marketing campaigns and customer journeys Experience working with CRM and retention strategies Strong understanding of ecommerce trading and digital merchandising Experience with Conversion Rate Optimisation (CRO), A/B testing and customer journey optimisation Understanding of SEO best practices for ecommerce Advanced Excel skills and confidence analysing large datasets and trading performance Strong commercial acumen and analytical skills Excellent attention to detail and organisational skills Excellent stakeholder management and communication skills A proactive self starter who can work autonomously and collaboratively A genuine passion for fashion, trends and Gen Z culture Nice to Have Experience working across international markets Familiarity with GA4 and ecommerce analytics platforms Experience with personalisation and testing tools Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH after 6 month probation Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (cafés, fitness, beauty, etc.) North West London office location directly located next to good transport links Casual office dress code Fully stocked kitchens and fridges Regular Office Social Events
Reports to: Head of E-Commerce, Senior E-Commerce Manager Role Overview We're looking for an ambitious and commercially minded E-Commerce & CRM Executive to join our growing team. You'll play a key role in the day-to-day trading of the website and CRM channels, helping to drive sales growth, customer retention and best-in-class online experiences across all markets. This is a hands on role for someone who thrives in a fast paced fashion environment and is passionate about ecommerce, Gen Z consumer behaviour and digital experiences. You'll be responsible for executing the seasonal trading strategy across the website, CRM and mobile app. Responsibilities Own the day to day trading and execution of the Ecommerce and CRM strategy across the website and mobile app. Build and deploy email campaigns and customer journeys in Ometria, including segmentation, testing and reporting. Support and execute CRM and retention strategies to drive customer lifetime value and repeat purchase. Use customer, behavioural and product data to make informed trading recommendations and proactive updates. Execute on site visual merchandising strategies, ensuring an exceptional customer journey across navigation, collections and product pages. Own product uploads, launches and inventory updates to ensure products are correctly merchandised and optimised. Optimise product listings, imagery, descriptions and SEO to improve discoverability and conversion. Support CRO initiatives through A/B testing and continuous website optimisation. Monitor and improve on site search and product discovery experiences. Build and update landing pages and website content in line with seasonal campaigns and promotional activity. Manage promotional pricing updates and support key trading moments. Send app and CRM push notifications as part of the wider customer engagement strategy. Produce daily, weekly and monthly trading reports and communicate key insights to the wider business. Work closely with Creative, Marketing and Social teams to ensure the website and CRM channels are aligned with the brand vision. Qualifications Minimum 3 years' experience in an Ecommerce and/or CRM role, preferably within a gen z fashion or lifestyle brand Strong Shopify Plus experience essential Hands on experience using CRM platforms (such as Ometria) essential Experience building email marketing campaigns and customer journeys Experience working with CRM and retention strategies Strong understanding of ecommerce trading and digital merchandising Experience with Conversion Rate Optimisation (CRO), A/B testing and customer journey optimisation Understanding of SEO best practices for ecommerce Advanced Excel skills and confidence analysing large datasets and trading performance Strong commercial acumen and analytical skills Excellent attention to detail and organisational skills Excellent stakeholder management and communication skills A proactive self starter who can work autonomously and collaboratively A genuine passion for fashion, trends and Gen Z culture Nice to Have Experience working across international markets Familiarity with GA4 and ecommerce analytics platforms Experience with personalisation and testing tools Benefits 50% Employee Discount 24 days holiday per year (plus bank holidays) A paid day off on your birthday A paid moving day per year Hybrid Working Arrangements - 1 day per week WFH after 6 month probation Pension Scheme Bonus Scheme Employee Assistance Programme for you and your family £500 employee referral bonus scheme Local Business Discounts (cafés, fitness, beauty, etc.) North West London office location directly located next to good transport links Casual office dress code Fully stocked kitchens and fridges Regular Office Social Events