Avaloq AG

This is an exciting opportunity for a Service Manager with experience in Financial Services to join our London office on an initial 6-month fixed term contract. As a member of the UK Service management team, you will be accountable for the successful management and maintenance of all IT systems and services provided to our UK SaaS clients; ensuring that IT services perform proficiently, with minimal downtime and to the highest level of customer (internal and external) satisfaction. Your key tasks: Act as the single point of contact for SaaS Services for one or more UK customers (Infrastructure, application support and development) Coordinate Readiness Activities: Work with various teams to ensure all aspects of the product or service are ready for go live. Ensure the delivery of Cloud and Infrastructure (C&I) and Application Management Services (AMS) according to the Service Level Agreements (SLAs) contracted to our customers Regularly update, review or re-define SLAs with the customers and take responsibility for the external and internal communication in the event of a major incident Coordinate the internal departments in order to drive remedial actions to harbour a continual service improvement ethos and regularly report on the services' status to customers and to the Avaloq Management Team Act as a supervisor for the implementation of the Service Management processes and proactively initiate actions required to maintain and/or improve the service level Maintain effective communication with the customer(s) and the account managers and manage customer complaints, providing appropriate solutions; follow up to ensure resolution. Contribute to the increase of the customer satisfaction, through the "Voice of the Customer" portal. Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes.

This is a fantastic opportunity to join Avaloq in a Senior Project Manager role, where you will get the opportunity to manage projects within our global CTO organization, supporting the build and roll-out of new product functionalities or components, to our market-leading clients. As a key member of our Project Delivery organization, you will be responsible for leading and delivering complex projects from inception to completion, ensuring they are completed on time, within budget, and to the highest quality standards. Develop and maintain comprehensive project plans (regulatory and/ or innovation projects), including timelines and budgets, communicating with internal stakeholders (kernel development teams), Regional stakeholders, clients, etc. Manage Scope, Risks, Issues, and Quality along the entire lifecycle and in alignment with Top Management / C-suite executives Develop mitigation strategies to treat risks and resolve issues as they arise Effectively communicate and provide weekly project status, progress, and potential roadblocks to Top Management / C-suite executives Bridge the gap between product vision and delivery-oriented approach - ensuring deadlines are met according to the project timeline Lead cross-divisions / cross-functional project teams to achieve project objectives and milestones Oversee project budgets, ensuring Estimate To Complete (ETC) are constantly reviewed according to the project progress Conduct post-project evaluations to identify areas for improvement and lessons learned Mentor and develop junior project managers and team members