ARO group
Aberdeen, Aberdeenshire
Job Title: IT Systems Engineer Location: Aberdeen (Hybrid - 3 days in the office) Salary: £28,000 - £30,000 Contract type: Permanent About the role We're looking for a Systems Engineer with 1st / 2nd line experience to join our team. This is a hands on technical role supporting multiple clients. You will focus on the day to day support, maintenance, and improvement of client IT systems, ensuring infrastructure remains stable, secure, and performing in line with service level agreements (SLAs). You'll be working across on premises and cloud environments, supporting escalated issues from the service desk, assisting with infrastructure changes and projects, and helping to keep client systems running smoothly. This role offers exposure to a broad range of technologies, with support from senior engineers where needed. What you'll do Administer and support client servers, networks, and storage solutions across diverse environments. Manage Active Directory, Group Policy, DNS, DHCP, and related infrastructure services. Monitor system health and proactively respond to performance, capacity, and availability issues. Oversee and test backup, disaster recovery, and business continuity solutions. Deploy, manage, and support Microsoft 365, Azure, and other cloud services. Monitor, investigate, and respond to security threats, vulnerabilities, and breaches. Provide technical support for service desk issues. Troubleshoot incidents across networking, servers, applications, and security layers. Maintain SLA compliance and deliver high quality customer service. Identify opportunities to improve efficiency, automation, and service delivery. Stay current with emerging technologies and share knowledge within the team. Support a culture of quality, innovation, and customer focus. What we are looking for? Essential Proven experience as a Systems Engineer or similar role within an MSP or multi client environment. Knowledge of Windows Server environments (2016/2019/2022) and Active Directory, including Group Policy, DNS, DHCP, and file/print services. Experience supporting and troubleshooting Microsoft 365 and Azure environments, including Exchange Online, Intune, and SharePoint. An understanding of networking fundamentals, including VLANs, routing, firewalls, and VPNs. Hands on experience with backup, disaster recovery, and business continuity solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools such as Datto RMM, N-able, or ConnectWise. Experience supporting infrastructure projects such as migrations, upgrades, and deployments. Excellent communication skills with the ability to interact professionally with clients at all levels. Strong organisational skills with the ability to prioritise workload, meet deadlines, and work under pressure. High attention to detail with strong documentation skills. A proactive team player with a willingness to learn and share knowledge. Full UK driving license (onsite client visits are required). Desirable: Knowledge of firewalls and network security appliances (e.g., Sophos, Fortinet, Cisco, WatchGuard, SonicWall). Experience with Azure Virtual Desktop (AVD), Entra ID (Azure AD), or hybrid environments. Proficiency in virtualisation technologies such as VMware or Hyper V. Familiarity with cloud cost management or optimisation tools. Exposure to automation frameworks or infrastructure as code tools (e.g., Terraform, Ansible). Experience supporting macOS or mobile device management (MDM) platforms. Understanding of cybersecurity frameworks and standards (e.g., Cyber Essentials, ISO 27001, NIST). Certifications (Desirable but Not Essential) Microsoft: Azure Administrator Associate (AZ 104) or Microsoft 365 Certified: Modern Desktop Administrator. CompTIA: Network+, Security+, or Server+. VMware Certified Professional (VCP) or Veeam Certified Engineer (VMCE). Vendor certifications (e.g., Fortinet, Sophos, Cisco). ITIL Foundation certification or experience working in ITIL aligned environments. Benefits We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E learning Hybrid working
Job Title: IT Systems Engineer Location: Aberdeen (Hybrid - 3 days in the office) Salary: £28,000 - £30,000 Contract type: Permanent About the role We're looking for a Systems Engineer with 1st / 2nd line experience to join our team. This is a hands on technical role supporting multiple clients. You will focus on the day to day support, maintenance, and improvement of client IT systems, ensuring infrastructure remains stable, secure, and performing in line with service level agreements (SLAs). You'll be working across on premises and cloud environments, supporting escalated issues from the service desk, assisting with infrastructure changes and projects, and helping to keep client systems running smoothly. This role offers exposure to a broad range of technologies, with support from senior engineers where needed. What you'll do Administer and support client servers, networks, and storage solutions across diverse environments. Manage Active Directory, Group Policy, DNS, DHCP, and related infrastructure services. Monitor system health and proactively respond to performance, capacity, and availability issues. Oversee and test backup, disaster recovery, and business continuity solutions. Deploy, manage, and support Microsoft 365, Azure, and other cloud services. Monitor, investigate, and respond to security threats, vulnerabilities, and breaches. Provide technical support for service desk issues. Troubleshoot incidents across networking, servers, applications, and security layers. Maintain SLA compliance and deliver high quality customer service. Identify opportunities to improve efficiency, automation, and service delivery. Stay current with emerging technologies and share knowledge within the team. Support a culture of quality, innovation, and customer focus. What we are looking for? Essential Proven experience as a Systems Engineer or similar role within an MSP or multi client environment. Knowledge of Windows Server environments (2016/2019/2022) and Active Directory, including Group Policy, DNS, DHCP, and file/print services. Experience supporting and troubleshooting Microsoft 365 and Azure environments, including Exchange Online, Intune, and SharePoint. An understanding of networking fundamentals, including VLANs, routing, firewalls, and VPNs. Hands on experience with backup, disaster recovery, and business continuity solutions (e.g., Veeam, Datto, Acronis). Familiarity with RMM tools such as Datto RMM, N-able, or ConnectWise. Experience supporting infrastructure projects such as migrations, upgrades, and deployments. Excellent communication skills with the ability to interact professionally with clients at all levels. Strong organisational skills with the ability to prioritise workload, meet deadlines, and work under pressure. High attention to detail with strong documentation skills. A proactive team player with a willingness to learn and share knowledge. Full UK driving license (onsite client visits are required). Desirable: Knowledge of firewalls and network security appliances (e.g., Sophos, Fortinet, Cisco, WatchGuard, SonicWall). Experience with Azure Virtual Desktop (AVD), Entra ID (Azure AD), or hybrid environments. Proficiency in virtualisation technologies such as VMware or Hyper V. Familiarity with cloud cost management or optimisation tools. Exposure to automation frameworks or infrastructure as code tools (e.g., Terraform, Ansible). Experience supporting macOS or mobile device management (MDM) platforms. Understanding of cybersecurity frameworks and standards (e.g., Cyber Essentials, ISO 27001, NIST). Certifications (Desirable but Not Essential) Microsoft: Azure Administrator Associate (AZ 104) or Microsoft 365 Certified: Modern Desktop Administrator. CompTIA: Network+, Security+, or Server+. VMware Certified Professional (VCP) or Veeam Certified Engineer (VMCE). Vendor certifications (e.g., Fortinet, Sophos, Cisco). ITIL Foundation certification or experience working in ITIL aligned environments. Benefits We offer a wide range of benefits and incentives to our employees including: Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E learning Hybrid working
ARO group
Aberdeen, Aberdeenshire
Job Title: IT Technical Lead (3rd line) Location: Aberdeen (Hybrid) Salary: Up to £50,000 Contract type: Permanent About the role We're looking for an experienced and technically strong Technical Lead to join our team and act as the senior point of expertise. This is a hands on role suited to someone who enjoys solving technical challenges, leading from the front, and supporting engineering teams through high level escalations and critical incidents. As Technical Lead, you will take ownership of complex technical issues, provide guidance and direction to engineers, and help drive the successful delivery of infrastructure, networking, cloud, and IT operations services across multiple clients and industries. You'll play a key role in technical decision making, escalation management, service improvement, and ensuring solutions are delivered to a high standard and within agreed SLAs. This role is ideal for someone with strong 3rd line experience, great troubleshooting capability, and the ability to lead through knowledge, collaboration, and hands on problem solving in a fast paced, client focused environment. Please note that this is a Hybrid role with onsite requirement in Aberdeen 3 days a week. You must be able to commute to the office and have your own transport. What you'll do Lead and mentor a team of system administrators, network engineers, and support technicians, providing technical guidance and support across day to day operations and escalations. Design, implement, and support IT infrastructure solutions for multiple clients across on premises, cloud, and hybrid environments. Act as the primary technical escalation point for high priority or complex incidents, changes, and project work. Work directly with clients to understand business requirements and translate them into effective, scalable technical solutions. Support the onboarding and offboarding of MSP clients, ensuring smooth transitions and minimal disruption to services. Ensure consistent delivery of IT services in line with agreed SLAs, operational standards, and best practices. Collaborate with account managers and service coordinators to plan, prioritise, and deliver technical work effectively. Drive continuous improvement across systems, processes, documentation, and support procedures. Stay up to date with emerging technologies and provide recommendations to enhance services, systems, and overall client experience. What we are looking for? Essential Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Microsoft 365. Experience with virtualisation, including VMware and Hyper V, along with backup and disaster recovery solutions. Solid understanding of network infrastructure, including firewalls, routers, switches, VLANs, and VPN technologies. Proficiency with cloud platforms, particularly Microsoft 365 and Microsoft Azure. Experience with remote monitoring and management (RMM) tools and working within managed service environments. Familiarity with cybersecurity best practices, patch management, endpoint protection, and system hardening. Proven experience leading, mentoring, or supporting technical teams within a collaborative environment. Excellent communication skills, both written and verbal, with the ability to engage confidently in client facing situations. Strong organisational and multitasking abilities, capable of managing multiple clients, priorities, and projects simultaneously. A proactive problem solver who remains calm and effective under pressure. Customer focused mindset with a commitment to delivering high levels of service and technical support. Desirable Scripting and automation experience, particularly with PowerShell, would be advantageous. Comfortable working within ticketing systems and PSA platforms such as ConnectWise and Autotask. Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Job Title: IT Technical Lead (3rd line) Location: Aberdeen (Hybrid) Salary: Up to £50,000 Contract type: Permanent About the role We're looking for an experienced and technically strong Technical Lead to join our team and act as the senior point of expertise. This is a hands on role suited to someone who enjoys solving technical challenges, leading from the front, and supporting engineering teams through high level escalations and critical incidents. As Technical Lead, you will take ownership of complex technical issues, provide guidance and direction to engineers, and help drive the successful delivery of infrastructure, networking, cloud, and IT operations services across multiple clients and industries. You'll play a key role in technical decision making, escalation management, service improvement, and ensuring solutions are delivered to a high standard and within agreed SLAs. This role is ideal for someone with strong 3rd line experience, great troubleshooting capability, and the ability to lead through knowledge, collaboration, and hands on problem solving in a fast paced, client focused environment. Please note that this is a Hybrid role with onsite requirement in Aberdeen 3 days a week. You must be able to commute to the office and have your own transport. What you'll do Lead and mentor a team of system administrators, network engineers, and support technicians, providing technical guidance and support across day to day operations and escalations. Design, implement, and support IT infrastructure solutions for multiple clients across on premises, cloud, and hybrid environments. Act as the primary technical escalation point for high priority or complex incidents, changes, and project work. Work directly with clients to understand business requirements and translate them into effective, scalable technical solutions. Support the onboarding and offboarding of MSP clients, ensuring smooth transitions and minimal disruption to services. Ensure consistent delivery of IT services in line with agreed SLAs, operational standards, and best practices. Collaborate with account managers and service coordinators to plan, prioritise, and deliver technical work effectively. Drive continuous improvement across systems, processes, documentation, and support procedures. Stay up to date with emerging technologies and provide recommendations to enhance services, systems, and overall client experience. What we are looking for? Essential Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Microsoft 365. Experience with virtualisation, including VMware and Hyper V, along with backup and disaster recovery solutions. Solid understanding of network infrastructure, including firewalls, routers, switches, VLANs, and VPN technologies. Proficiency with cloud platforms, particularly Microsoft 365 and Microsoft Azure. Experience with remote monitoring and management (RMM) tools and working within managed service environments. Familiarity with cybersecurity best practices, patch management, endpoint protection, and system hardening. Proven experience leading, mentoring, or supporting technical teams within a collaborative environment. Excellent communication skills, both written and verbal, with the ability to engage confidently in client facing situations. Strong organisational and multitasking abilities, capable of managing multiple clients, priorities, and projects simultaneously. A proactive problem solver who remains calm and effective under pressure. Customer focused mindset with a commitment to delivering high levels of service and technical support. Desirable Scripting and automation experience, particularly with PowerShell, would be advantageous. Comfortable working within ticketing systems and PSA platforms such as ConnectWise and Autotask. Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working If even 80% of this matches your experience and attributes, we would be delighted to hear from you.