GoFibre

A broadband service provider in Edinburgh is seeking a 3rd Line Service Desk Team Lead to oversee the Service Desk Analysts and manage complex incidents. This role requires in-depth knowledge of Azure and M365, along with strong leadership skills. The ideal candidate will have experience in a technical support environment and a proactive security mindset. This position offers a hybrid working pattern and a range of benefits including enhanced pension and private healthcare.

GoFibre in Edinburgh is seeking a Head of IT Operations to lead IT Operations and Cyber Security, ensuring secure, reliable and scalable technology to support growth. The role oversees infrastructure, cloud services, networks, security, service management and end-user tech across the business. The role combines senior leadership with hands-on accountability in a hybrid Edinburgh setting, offering a comprehensive benefits package and ongoing development opportunities.

Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG Head of IT Operations Edinburgh Hybrid Salary circo £70,000 Lead the technology that keeps GoFibre connected We're looking for an experiencedHead of IT Operations to lead our IT Operations and Cyber Security functions, ensuring our technology estate is secure, reliable, scalable and ready to support our continued growth. The role is responsible for managing the team and the day-to-day performance of our infrastructure, cloud services, networks, cyber security, service management and end-user technology environments. What you'll be doing Leading IT Operations and Cyber Security across the business. Driving the performance, availability and resilience of GoFibre's technology estate. Delivering service excellence through strong SLA, KPI and service management practices. Leading incident, problem and change management activities. Ensuring cyber security controls remain effective and aligned to business needs. Managing technology suppliers, partners and third-party services. Developing and inspiring an experienced team Driving continuous improvement and operational efficiency. Supporting the delivery of GoFibre's wider technology strategy. What we're looking for Significant leadership experience within IT Operations, Infrastructure, Service Management or Technology Operations. Strong knowledge of Microsoft 365, cloud services, networking, infrastructure and end-user computing. Experience leading cyber security operations and managing technology risk. A proven track record of improving service performance and operational maturity. Experience managing major incidents, change management and service delivery. Commercial awareness that enables a supplier management experience. Experience building, coaching and developing high-performing teams. ITIL qualification or equivalent experience (desirable). At GoFibre, we're proud of our values-driven culture and our mission to bring better broadband to communities across Scotland. In return, you'll get: 31 days holiday including public holidays. Enhanced pension scheme. Life assurance. Employee Assistance Programme. Gym and Retail discounts. Ongoing learning and development opportunities. The opportunity to shape and lead a critical technology function. Why choose GoFibre? Make a genuine impact in one of Scotland's fastest-growing telecoms businesses. Shape how technology services are delivered across the organisation. Work with an ambitious and collaborative leadership team. Lead transformation, drive improvements and influence strategic decisions. Help connect communities and support Scotland's digital future.

Floor 8, Exchange Tower, 19 Canning St, Edinburgh EH3 8EG Job Title: 2nd Line Technical Support Engineer Location: Edinburgh Office Hybrid Work Pattern: 37.5 hrs per week, based on a rotational shift pattern between 8am - 8pm Benefits: 31 days holiday, discounted gym membership, enhanced pension, private healthcare, employee wellbeing support and career coaching WHO WE ARE At GoFibre we're on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve. Our story is only just beginning. We're growing fast and we don't intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We continue to raise investment for our infrastructure, service and people through our top-notch partnerships, and we're confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links. HOW WE WORK Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We're always learning and we thrive under pressure, because we support one another and have some laughs along the way. We're all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about work-life balance and wellbeing. Sound like the kind of place you want to work? If so, read on THE TEAM Our Technical Support team is right at the heart of keeping GoFibre running smoothly. They're the people who jump on complex incidents, steady the ship during major network events, and make sure our customers stay connected when it matters most. They work across teams, spot issues early, guide the wider operational crew, and keep senior leaders informed so decisions can be made quickly and confidently. WHAT YOU WILL BE WORKING ON Troubleshooting, solving and documenting advanced technical incidents and problems related to company products and services Acting as an escalation point and incident manager of significant network events Providing support to the Technical Support Manager through major incidents Providing support and leadership to all members of the operational workforce Regularly updating senior leadership on current incident and problem workload, owning and escalating faults to resolution Liaising with internal and external users to ensure incidents and problems are fully understood across a variety of stakeholders Highlighting and escalating major outages to ensure key decisions are made swiftly and decisively Network configuration and support across the estate, including backup management, config management, systems administration and related tasks WHAT YOU WILL BRING TO THE ROLE Experience in networking principles including TCP/IP Extensive experience in managing customer user problems Hands on experience in switching and routing Knowledge and understanding of an ISP FTTP / FTTC network We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we're all part of the rich GoFibre family and we're unified by our goals, inspiring our teams to challenge the norm and deliver best-in class service to our customers, all whilst encouraging and appreciating one another. Are you ready for the challenge? Get in touch now, we can't wait to hear from you! Interested in building your career at GoFibre? Get future opportunities sent straight to your email.

GoFibre in Edinburgh is seeking a 2nd Line Technical Support Engineer to join the Technical Support team on a hybrid basis. You will tackle complex incidents, coordinate responses and support the incident manager during major events, ensuring customers stay connected and issues are resolved promptly. Key focus on TCP/IP networking, customer problem handling and collaboration across teams to keep the network reliable and performant in a fast paced environment.