World of Books Group

World of Books Group is looking for a Senior IT Infrastructure Engineer to provide customer support and manage IT projects. The role requires expertise in Microsoft Windows, Microsoft 365, Active Directory, and Hyper-V, as well as excellent problem-solving skills. You will be responsible for ensuring the integrity of IT infrastructure systems, leading project implementations, troubleshooting issues, and maintaining IT security practices. Experience in multi-level support is essential.

Posted Tuesday 19 May 2026 at 00:00 Expires Monday 29 June 2026 at 23:59 As a Senior IT Infrastructure Engineer, you will report directly to the Senior IT Manager. You will be responsible for providing customer-facing support, managing IT projects, maintaining the integrity and functionality of IT infrastructure systems and ensuring adherence to IT security practices. This role will require strong technical expertise in Microsoft Windows, Microsoft 365, Active Directory, Hyper V and End User Computing technologies, along with excellent communication and problem-solving skills. You will be working across multiple levels of support, including 1 st , 2 nd and 3 rd line and will be responsible for addressing and resolving support requests by actioning service desk tickets. Additionally, you will actively participate in IT projects originating from within the IT department or other areas of the business. WHAT YOU'LL BE DOING Provide exceptional customer support by promptly responding to and resolving IT infrastructure issues reported by clients across the group. Troubleshoot and resolve advanced hardware, software, and network-related problems in a timely manner, adhering to established service level agreements (SLAs). Collaborate with clients to understand their requirements and provide expert guidance on IT infrastructure solutions that align with their business objectives, while ensuring compliance with IT security practices. Install, configure, and maintain enterprise-level Microsoft Windows servers, Microsoft 365 applications, Active Directory, and Hyper V virtualization environments, adhering to IT security best practices. Perform advanced system monitoring, maintenance, and performance tuning to ensure optimal performance, availability, and security of IT infrastructure systems. Lead the planning, implementation, and testing of complex IT infrastructure projects, such as server migrations or system upgrades, originating from within the IT department or other areas of the business, with a strong emphasis on maintaining and enforcing IT security practices. Manage assigned IT projects, including defining project scope, objectives, timelines, and deliverables, and ensure successful project execution, with a focus on security considerations. Provide end user support for computing hardware, including Windows laptops, desktops, mobile devices, and other end user devices. Create and manage documentation, including system configurations, technical procedures, project plans, and user guides, incorporating IT security guidelines and best practices. Collaborate with cross functional teams to troubleshoot complex technical issues and provide expert resolutions, while maintaining the highest IT security standards. Stay updated on industry trends and advancements in IT infrastructure technologies and security practices, and proactively recommend improvements and strategies to enhance IT infrastructure operations.

Talent Development Lead World of Books London We're the world's largest seller of pre loved books - a certified B Corp with over 1,000 people, operations across the UK, US and Hungary, and a mission to become the Planet's Bookstore. We've rehomed over 100 million books since 2002, and we're growing fast. Role Reporting directly to the Chief People Officer, you'll own how people are onboarded, assessed and developed across World of Books-from warehouse operatives taking their first steps into team leadership, through to senior leaders building succession depth. This is a genuinely broad remit. You'll build performance and talent frameworks, run a learning management system, manage our apprenticeship programme, design learning pathways, and work shoulder to shoulder with senior stakeholders to close capability gaps that actually matter to the business. You'll also roll your sleeves up when needed - designing materials, running sessions, and fixing things that aren't working. Your first year has a clear shape: a refreshed performance framework in use across the business, a stronger onboarding experience, a better configured LMS, and clear development pathways for frontline operational roles. Real deliverables, real impact. What you'll be doing Owning and evolving the performance framework - making it a practical, trusted tool for setting expectations, assessing performance and supporting development Leading talent calibration: giving the business a clear, consistent view of top talent, critical roles and succession risks Identifying capability gaps and designing or sourcing the right learning to close them - internal programmes, coaching, external providers Owning the LMS (Dayforce) and developing it into a platform people actually use Managing the apprenticeship programme, levy funding, and provider partnerships Building clear learning pathways for both Head Office and operational (warehouse) colleagues Owning onboarding and induction end to end, so every new starter hits the ground running Supporting managers to meet a clear, consistent standard - helping them have better conversations about performance, development and progression Managing the L&D budget and tracking the impact of every initiative What we're looking for Experience building and running L&D in a fast growing or transforming business - ideally in retail, ecommerce, logistics, or a similarly operational environment Comfortable supporting both corporate Head Office teams and large frontline or warehouse populations - this role spans both A strong grasp of how performance, potential and succession fit together, and how to turn that into practical decisions Confident using data, judgement and business context to decide where to invest L&D effort and budget Able to build strong relationships at every level - from the CPO to a first time team leader in a warehouse Happy to own things end to end and get hands on when needed - this isn't a role for someone who only designs strategy Based in London, able to spend at least 2 days a week in our Victoria office, with occasional travel to Coventry Why World of Books? A mission that genuinely matters - B Corp certified, sustainability at the core, 100 million books given a second life A visible, senior partnered role with real scope to shape how a growing business develops its people A business that moves fast and gives you the autonomy to build things properly London based (Victoria, 2 days per week), with a collaborative, values driven People team Backed by Livingbridge private equity and generating £200m+ revenue - the investment in people is real World of Books is a certified B Corporation. We are committed to building an inclusive team and welcome applications from candidates of all backgrounds.

World of Books Group in London is seeking a Talent Development Lead to oversee the onboarding, assessment, and development processes across the organization. This senior role involves shaping performance frameworks, managing learning platforms like Dayforce, and collaborating with stakeholders to ensure effective talent management. The ideal candidate will have experience in L&D in fast-paced environments, be data-driven, and capable of building relationships at all levels. The position is office-based in London with some travel required.