Swindon, United Kingdom Northampton, United Kingdom We are looking for a self-starter to join our team; The Remediation Centre of Excellence requires experienced Business Analysts, with strong analytical skills and the ability to come up with creative solutions to problems. Do you have a wide span of knowledge across Nationwide's products and processes? Do you thrive working in a fast-paced and challenging environment? Do you have an interest in issue investigation and resolution on behalf of our customers? Then a Business Analyst role in the Remediation Centre of Excellence could be the role for you! At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents through analysis of data and processes to conduct the required remediation for impacted customers. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Emma Kilby and the main recruitment contact is Jemma Ives. What you'll be doing You will be responsible for conducting detailed As-Is and To-Be process work. This will include reviewing or documenting existing As-Is processes and developing To-Be process maps, documentation, and user guides to meet the needs of our customers. You will deliver explicit, quantifiable, and testable requirements through the elicitation, documentation, validation, and management of requirements. You will be managing changes in requirements or processes, ensuring alignment to priorities and other relevant change initiatives. Furthermore, you will also maintain the traceability of business requirements to the solution, with the status and ownership communicated to relevant stakeholders and you'll provide requirements consultancy throughout the project lifecycle to ensure traceability remains correct and current. Additionally, you'll provide timely updates to the Senior and Lead Business Analyst with estimates, progress, updates to plan, risks, issues, and quality assessments such as peer reviews. You will share lessons learnt and provide feedback as requested and collaborate with colleagues inside and outside of the Remediation CoE ensuring that work is delivered on time, to the required quality and aligning to the CoE standards and principles. About you The minimum requirements for this role are: Experience of working as a Business Analyst Experience of working on Remediation Projects A demonstrable track record of requirements elicitation, documentation, conducting a review cycle and traceability Extensive knowledge of Process Mapping and adhering to standards Proficiency in carrying out Business Analysis activities and Gap Analysis Excellent insight, analytical and problem-solving skills and the ability to think laterally and see connections between products, processes, change and remediation activities A history of working with stakeholders at various levels including identifying, engaging, managing expectations, and communicating with confidence Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1664 Apply Before 01/15/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB
26/05/2026
Full time
Swindon, United Kingdom Northampton, United Kingdom We are looking for a self-starter to join our team; The Remediation Centre of Excellence requires experienced Business Analysts, with strong analytical skills and the ability to come up with creative solutions to problems. Do you have a wide span of knowledge across Nationwide's products and processes? Do you thrive working in a fast-paced and challenging environment? Do you have an interest in issue investigation and resolution on behalf of our customers? Then a Business Analyst role in the Remediation Centre of Excellence could be the role for you! At Nationwide we aim to get things right first time, but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents through analysis of data and processes to conduct the required remediation for impacted customers. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Uncompromisingly Customer, whatever our role The extras you'll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub - access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Emma Kilby and the main recruitment contact is Jemma Ives. What you'll be doing You will be responsible for conducting detailed As-Is and To-Be process work. This will include reviewing or documenting existing As-Is processes and developing To-Be process maps, documentation, and user guides to meet the needs of our customers. You will deliver explicit, quantifiable, and testable requirements through the elicitation, documentation, validation, and management of requirements. You will be managing changes in requirements or processes, ensuring alignment to priorities and other relevant change initiatives. Furthermore, you will also maintain the traceability of business requirements to the solution, with the status and ownership communicated to relevant stakeholders and you'll provide requirements consultancy throughout the project lifecycle to ensure traceability remains correct and current. Additionally, you'll provide timely updates to the Senior and Lead Business Analyst with estimates, progress, updates to plan, risks, issues, and quality assessments such as peer reviews. You will share lessons learnt and provide feedback as requested and collaborate with colleagues inside and outside of the Remediation CoE ensuring that work is delivered on time, to the required quality and aligning to the CoE standards and principles. About you The minimum requirements for this role are: Experience of working as a Business Analyst Experience of working on Remediation Projects A demonstrable track record of requirements elicitation, documentation, conducting a review cycle and traceability Extensive knowledge of Process Mapping and adhering to standards Proficiency in carrying out Business Analysis activities and Gap Analysis Excellent insight, analytical and problem-solving skills and the ability to think laterally and see connections between products, processes, change and remediation activities A history of working with stakeholders at various levels including identifying, engaging, managing expectations, and communicating with confidence Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Job Info Job Identification 1664 Apply Before 01/15/2026, 11:55 PM Locations Nationwide House, Swindon, Wiltshire, SN38 1NW, GB Kings Park Road, Northampton, Northamptonshire, NN3 6NW, GB
Description This is seeking a data analyst to join its Customer Data Processes team in Swindon. The role involves using SQL to create data extracts and analyse data quality issues impacting customers. With a focus on collaboration and stakeholder engagement, you will work in a hybrid model, spending at least two days a week in the office. Benefits include private medical insurance, a competitive pension scheme, and opportunities for training and development.
24/05/2026
Full time
Description This is seeking a data analyst to join its Customer Data Processes team in Swindon. The role involves using SQL to create data extracts and analyse data quality issues impacting customers. With a focus on collaboration and stakeholder engagement, you will work in a hybrid model, spending at least two days a week in the office. Benefits include private medical insurance, a competitive pension scheme, and opportunities for training and development.
Locations: Swindon, United Kingdom; London, United Kingdom; Bournemouth, United Kingdom; Northampton, United Kingdom; Dunfermline, United Kingdom. Job Overview This role is part of the Data Analytics team within Customer Data Processes, responsible for creating data extracts, analysing and visualising data to fully understand the size and significance of data quality issues impacting customers, and enabling effective prioritisation and delivery of fixes. The role requires a strong understanding of Nationwide's customer data and the use of SQL to build data extracts and analysis that illustrate the impact of data quality issues. These insights support data quality issue management, incident resolution, change activity, and other stakeholder initiatives. Hybrid working is supported wherever possible; you will spend at least two days per week at our Swindon, Bournemouth or Northampton office, with the remainder of your time flexible or home based. Responsibilities Use SQL to produce data extracts that illustrate the size and impact of data quality issues and create cohorts to enable tailored treatment strategies. Work with stakeholders to understand their requirements and translate complex data findings into insightful and actionable analysis or extracts. Run regular reports to monitor the quality of customer data and the performance of fixes, delivering enhancements to these reports as needed. Collaborate across the team to deliver shared outcomes linked to end to end process ownership and customer data domain ownership, reinforcing a culture that treats data as an asset. Opportunity to learn and apply additional skills outside of core data analysis, such as data visualisation. Qualifications SQL expertise. Experience in a fast paced reporting role with tight deadlines, producing high quality analysis and data extracts. Ability to provide subject matter expertise to internal and external stakeholders, translating complex insights into actionable advice. Self starter with strong prioritisation skills and a can do attitude to work independently or collaboratively. Previous experience in a regulated or financial organisation. Core Customer First Behaviours Feel what customers feel - Step into customers' shoes, use their feedback and insights to understand their needs so every decision starts and ends with them. Say it straight - Speak honestly and directly, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand. Push for better - Challenge the status quo and take responsibility for continuous improvement and personal development. Get it done - Prioritise high impact outcomes, act decisively, and take accountability for delivering excellent customer results. Benefits Private medical insurance A highly competitive pension scheme Annual performance related bonus Training and development opportunities Additional benefits through our salary sacrifice scheme Life assurance for you and your loved ones Wellhub - free and paid health and wellness options Up to 2 days of paid volunteering per year
24/05/2026
Full time
Locations: Swindon, United Kingdom; London, United Kingdom; Bournemouth, United Kingdom; Northampton, United Kingdom; Dunfermline, United Kingdom. Job Overview This role is part of the Data Analytics team within Customer Data Processes, responsible for creating data extracts, analysing and visualising data to fully understand the size and significance of data quality issues impacting customers, and enabling effective prioritisation and delivery of fixes. The role requires a strong understanding of Nationwide's customer data and the use of SQL to build data extracts and analysis that illustrate the impact of data quality issues. These insights support data quality issue management, incident resolution, change activity, and other stakeholder initiatives. Hybrid working is supported wherever possible; you will spend at least two days per week at our Swindon, Bournemouth or Northampton office, with the remainder of your time flexible or home based. Responsibilities Use SQL to produce data extracts that illustrate the size and impact of data quality issues and create cohorts to enable tailored treatment strategies. Work with stakeholders to understand their requirements and translate complex data findings into insightful and actionable analysis or extracts. Run regular reports to monitor the quality of customer data and the performance of fixes, delivering enhancements to these reports as needed. Collaborate across the team to deliver shared outcomes linked to end to end process ownership and customer data domain ownership, reinforcing a culture that treats data as an asset. Opportunity to learn and apply additional skills outside of core data analysis, such as data visualisation. Qualifications SQL expertise. Experience in a fast paced reporting role with tight deadlines, producing high quality analysis and data extracts. Ability to provide subject matter expertise to internal and external stakeholders, translating complex insights into actionable advice. Self starter with strong prioritisation skills and a can do attitude to work independently or collaboratively. Previous experience in a regulated or financial organisation. Core Customer First Behaviours Feel what customers feel - Step into customers' shoes, use their feedback and insights to understand their needs so every decision starts and ends with them. Say it straight - Speak honestly and directly, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand. Push for better - Challenge the status quo and take responsibility for continuous improvement and personal development. Get it done - Prioritise high impact outcomes, act decisively, and take accountability for delivering excellent customer results. Benefits Private medical insurance A highly competitive pension scheme Annual performance related bonus Training and development opportunities Additional benefits through our salary sacrifice scheme Life assurance for you and your loved ones Wellhub - free and paid health and wellness options Up to 2 days of paid volunteering per year
Description This is seeking a Customer Representative located in Greater London, England. The ideal candidate will provide first-class service across various channels, including in-person, phone, and online. Responsibilities include handling transactions, responding to customer inquiries, and educating customers about digital services. The position offers flexibility for part-time or full-time applications, with a minimum salary of £26,500 from July 2026. Benefits include private medical insurance, a competitive pension, and up to 2 days of paid volunteering per year.
18/05/2026
Full time
Description This is seeking a Customer Representative located in Greater London, England. The ideal candidate will provide first-class service across various channels, including in-person, phone, and online. Responsibilities include handling transactions, responding to customer inquiries, and educating customers about digital services. The position offers flexibility for part-time or full-time applications, with a minimum salary of £26,500 from July 2026. Benefits include private medical insurance, a competitive pension, and up to 2 days of paid volunteering per year.
A prominent educational institution in Greater London is seeking a proactive Security Officer to ensure a safe and welcoming environment for staff, students, and visitors. This role involves monitoring campus activity, providing excellent customer service, and upholding high standards of professionalism. Candidates must hold a valid SIA Door Supervisor licence and possess strong communication and surveillance skills. The position offers various benefits including generous leave, a pension scheme, and performance bonuses.
17/05/2026
Full time
A prominent educational institution in Greater London is seeking a proactive Security Officer to ensure a safe and welcoming environment for staff, students, and visitors. This role involves monitoring campus activity, providing excellent customer service, and upholding high standards of professionalism. Candidates must hold a valid SIA Door Supervisor licence and possess strong communication and surveillance skills. The position offers various benefits including generous leave, a pension scheme, and performance bonuses.
Department: Facilities Location: Greenford Type of Contract: Full Time - 40 Hours Our Vision: Changing lives through education What We Do: Developing and writing quality reports both internally for GBS and for GBS partner organisations and other external agencies. To contribute to preparations for degree awarding powers. About the Role: Be the Face of Safety on Campus. We're looking for a proactive and approachable Security Officer to help create a safe, secure, and welcoming environment for our staff, students, and visitors. This is more than a security role, it's about being a visible, trusted presence on campus and delivering outstanding customer service every day. As a Security Officer, you'll play a key role in maintaining campus safety, monitoring activity across our college premises, and supporting a positive experience for everyone on site and within the surrounding community. You'll be confident engaging with a diverse range of people, handling situations calmly, and upholding high standards of professionalism at all times. You'll work across multiple college locations, helping to protect our spaces while ensuring they remain friendly, inclusive, and well-managed environments. The role requires flexibility to work at any time during campus opening hours, which are from 7:00 am to 9:30 pm Monday to Friday and from 7:00 am to 7:00 pm on Saturdays and Sundays, unless otherwise specified. Please note, we are unable to offer sponsorship for this position. Key Responsibilities Campus Security and Surveillance Visitor and Delivery Management Security Checks and Access Control Incident Management and Reporting Customer Service and Assistance Compliance and Ad-hoc Tasks What We're Looking For Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time of the campus operation hours (unless specified otherwise). Desirable Skills and Experience: Valid SIA CCTV license. Knowledge of security and safety systems. Knowledge of emergency and evacuation procedures. What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship and will require a DBS!
17/05/2026
Full time
Department: Facilities Location: Greenford Type of Contract: Full Time - 40 Hours Our Vision: Changing lives through education What We Do: Developing and writing quality reports both internally for GBS and for GBS partner organisations and other external agencies. To contribute to preparations for degree awarding powers. About the Role: Be the Face of Safety on Campus. We're looking for a proactive and approachable Security Officer to help create a safe, secure, and welcoming environment for our staff, students, and visitors. This is more than a security role, it's about being a visible, trusted presence on campus and delivering outstanding customer service every day. As a Security Officer, you'll play a key role in maintaining campus safety, monitoring activity across our college premises, and supporting a positive experience for everyone on site and within the surrounding community. You'll be confident engaging with a diverse range of people, handling situations calmly, and upholding high standards of professionalism at all times. You'll work across multiple college locations, helping to protect our spaces while ensuring they remain friendly, inclusive, and well-managed environments. The role requires flexibility to work at any time during campus opening hours, which are from 7:00 am to 9:30 pm Monday to Friday and from 7:00 am to 7:00 pm on Saturdays and Sundays, unless otherwise specified. Please note, we are unable to offer sponsorship for this position. Key Responsibilities Campus Security and Surveillance Visitor and Delivery Management Security Checks and Access Control Incident Management and Reporting Customer Service and Assistance Compliance and Ad-hoc Tasks What We're Looking For Hold a valid SIA Door Supervisor licence. Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities. Excellent communication skills. Skilled in performing building security checks and lock procedures. Excellent awareness and surveillance skills. Ability to understand and follow specific instructions and procedures. Experience in working in a similar role. Flexibility to work at any time of the campus operation hours (unless specified otherwise). Desirable Skills and Experience: Valid SIA CCTV license. Knowledge of security and safety systems. Knowledge of emergency and evacuation procedures. What We Offer: 25 days annual leave, plus 8 public holidays 1 day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship and will require a DBS!
Description This is seeking a Lead Platform Engineer to shape the bank's Windows Server and Active Directory estate. You'll provide technical leadership and mentorship, ensuring operational integrity and performance within a hybrid working environment. Your role will include managing change delivery, implementing platform optimizations, and developing disaster recovery procedures. You'll collaborate with cross-functional teams and influence platform changes to improve service availability and compliance. Located at regional hubs in Newcastle or Glasgow, you'll enjoy a competitive benefits package.
17/05/2026
Full time
Description This is seeking a Lead Platform Engineer to shape the bank's Windows Server and Active Directory estate. You'll provide technical leadership and mentorship, ensuring operational integrity and performance within a hybrid working environment. Your role will include managing change delivery, implementing platform optimizations, and developing disaster recovery procedures. You'll collaborate with cross-functional teams and influence platform changes to improve service availability and compliance. Located at regional hubs in Newcastle or Glasgow, you'll enjoy a competitive benefits package.
Department: IT Location: Manchester Type of Contract: Permanent / Full-Time Salary: £27,500-£29,500 What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution. Our Vision: Changing Lives through Education The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship! What the Role Involves: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. Providing technical support in moving and setting up of Audio Visual and IT equipment as required. Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalated to other technical resources as appropriate. Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. Follow best practice guidelines in ensuring security and privacy of networks and computer systems. About You: Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+). Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation. Experience of providing IT Support in person and remotely (by phone, on-line chat) Knowledge of service management systems and ITIL best practice. Knowledge of technical management, information analysis and of computer hardware/software systems. Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. Knowledge with implementing, configuring, and testing solutions What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
06/05/2026
Full time
Department: IT Location: Manchester Type of Contract: Permanent / Full-Time Salary: £27,500-£29,500 What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution. Our Vision: Changing Lives through Education The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship! What the Role Involves: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. Providing technical support in moving and setting up of Audio Visual and IT equipment as required. Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalated to other technical resources as appropriate. Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. Follow best practice guidelines in ensuring security and privacy of networks and computer systems. About You: Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+). Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation. Experience of providing IT Support in person and remotely (by phone, on-line chat) Knowledge of service management systems and ITIL best practice. Knowledge of technical management, information analysis and of computer hardware/software systems. Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. Knowledge with implementing, configuring, and testing solutions What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.