Gofractional

Who you are Can quickly understand complex service journeys Designs with empathy and behavioural insight Thrives in a fast-moving environment Balances quality with pragmatism Proven experience in UX / Product Design Strong journey and systems thinking Experience designing complex service flows Ability to simplify high-friction or high-emotion interactions Confident working under time constraints Experience working in cross-functional product teams Proficiency in Figma Strong communication skills Desirable Experience in telecoms, utilities, fintech, insurance or subscription services Experience designing for both web and native app Experience improving retention or reducing contact drivers Familiarity with behavioural design principles What the job involves We're looking for a confident, delivery-focused UX Designer to join us on a 6-month fixed-term contract, focused on improving our service and retention experiences across web and app You'll be working on journeys that help customers: Self-serve confidently Resolve issues smoothly Understand their products clearly Feel supported during moments of friction Stay with us because the experience works This is an autonomous role - we need someone who can plug in quickly and deliver impact from early on Designing and improving end-to-end service and retention journeys Identifying friction points within existing customer flows Creating wireframes, journey maps, and prototypes for iterative testing Collaborating closely with Product, Engineering, Care and Research Designing within existing design system constraints Balancing short-term quick wins with longer-term experience improvements Presenting work clearly and confidently to stakeholders Contributing to design critiques and team collaboration Within 6 months, you'll: Confidently own and ship improvements to key service journeys Learn, grow, and develop your skills as a designer/communicator Reduce friction in priority retention moments Contribute positively to team critiques and collaboration Support the wider design team by delivering at paceLeave behind clear documentation and rationale for future iteration Contract Details: 6 Month Fixed Term Contract Location: Salford Quays, Manchester Level: Mid and Senior Salary: Not provided Performance-related bonus opportunities Required tool: Figma

Gofractional is seeking a confident, delivery-focused UX Designer for a 6-month fixed-term contract at Salford Quays, Manchester. You will work on improving web and app retention journeys, simplifying complex flows and reducing friction for customers. Collaborating with Product, Engineering, Care and Research, you'll create wireframes, journey maps, and prototypes, while balancing quick wins with longer-term improvements within the existing design system.

Gofractional is seeking a CRM & Automation Lead (FTC) in London toown HubSpot lifecycle journeys, lead scoring, and reporting. You will design, test, and optimise end-to-end automation; collaborate with data strategy and performance marketing teams; and support paid media operations as needed. The role focuses on lifecycle automation and CRM with potential expansion to full campaign management across paid channels if extended to a permanent position.

CRM & Automation Lead (FTC) Role: Campaign, CRM & HubSpot Automation Lead (3-Month FTC) Location: London Contract Type: 3-month fixed-term contract with scope to grow This is a hands-on, execution-focused contract where you'll design and activate end-to-end HubSpot lifecycle journeys, define segmentation and lead scoring logic, and build the reporting infrastructure to measure performance at every stage of the funnel. You'll sit at the intersection of data, automation, and campaign delivery, working closely with the Business Director, Data Strategy Director, and Performance Marketing Manager. The team is cross-functional and collaborative - you'll partner regularly with media planners, the analytics team, and the creative studio. The primary scope of this FTC is lifecycle automation and CRM. Should the role convert to a permanent position, responsibilities expand to include full paid media campaign management across LinkedIn, Google Ads, Meta, and programmatic channels. What you will be doing: Lifecycle Automation & CRM Design end-to-end HubSpot lifecycle journeys to improve retention, reactivation, and cross-sell performance across enterprise accounts. Build and launch HubSpot automation workflows, ensuring accurate integration with Salesforce. Define segmentation, lead scoring, and audience logic to sharpen targeting precision and MQL quality. Troubleshoot front-end marketing automation issues across landing pages, forms, and email journeys. Manage lead routing processes and ensure accurate, timely handover to sales teams. Reporting & Analytics Set up lifecycle tracking, performance dashboards, and reporting frameworks to surface clear, actionable insight. Own full-funnel reporting: pull and interpret data from GA4, HubSpot, and Salesforce to produce performance reports for internal teams and client stakeholders. Translate complex engagement and campaign data into practical recommendations that inform strategy. Validate tracking tags and pixels before new campaigns or platforms go live; coordinate fixes with analytics and development teams as required. Testing & Optimisation Maintain a structured testing and optimisation backlog; run experiments and apply learnings continuously. Identify opportunities to improve lifecycle journey performance, MQL quality, and conversion rates. Campaign Operations (Supporting Scope) Support paid media execution across LinkedIn, Google Ads, Meta, and programmatic platforms as required. Assist with campaign pacing, spend reconciliation, and creative spec delivery alongside the Performance Marketing Manager. Implement landing page updates and copy optimisations aligned with SEO best practice. Schedule and build email campaigns; QA outbound comms including webinar sequences. Collaboration Act as the day-to-day owner for campaign operations and reporting, working closely with media, analytics, and the creative studio. Communicate proactively and clearly with internal and client stakeholders across all active workstreams. What you need to be great in this role: Essential Proven hands-on experience with HubSpot - building automation workflows, managing integrations, and troubleshooting front-end issues (backend development not required). Strong GA4 proficiency: confident pulling, interpreting, and acting on analytics data to drive campaign and site improvements. Experience with Salesforce alongside HubSpot, including workflow management and integration troubleshooting. Solid Excel or Google Sheets skills, including building and maintaining reporting templates and pivot-based analysis. Experience in a B2B digital marketing environment, agency-side or client-side. Meticulous attention to detail - campaign setup, tracking, and lead routing require rigorous QA at every stage. Clear, confident communication: able to translate data and insights into recommended actions for both technical and non-technical stakeholders. Comfortable managing multiple priorities autonomously, with a pragmatic, outcomes-focused approach. Desirable Hands-on paid media experience: Google Ads, LinkedIn, Meta, and/or programmatic platforms. Familiarity with Google Tag Manager and copy-level SEO best practices. Experience with data visualisation tools. Gen AI & Agentic Thinking Proficiency with Gen AI tools relevant to digital marketing - using AI to support campaign analysis, content testing, or automation design. Experience developing personal AI-assisted workflows to improve efficiency and output quality. Agentic approach to problem-solving: able to break down complex, multi-step challenges systematically and identify clear paths forward. Ability to critically evaluate AI-generated outputs and apply sound human judgement before acting on them. Work Arrangement: Flexible working supported with reasonable adjustments available throughout the process.

Contract Details 6 month contract to start ASAP Day rate up to £450 1+ day a week in office (Stratford, London) Who You Are We actively encourage applications from women, ethnic minorities, and individuals with disabilities Candidates must be able to commute to Stratford once a week What the Job Involves Be a technical lead for key initiatives, act as a technical authority and knowledge source for the wider team, providing mentorship to help others grow their technical capabilities Work in collaboration with Product and Project Managers, Architects, etc to identify requirements Transition high level designs to delivery, by working closely with solution architects and supporting key transition activities Provide significant contribution to test strategies and plans as determined by the project or initiative Serve as the primary technical contact for scientific teams, translating research workflows and data requirements into scalable technical solutions Design and implement complex cloud solutions for scientific workloads, staying current with research-focused services Apply SRE and DevOps best practices, implementing automation and CI/CD pipelines to reduce toil and improve reliability Required Skills & Experience Experienced with AWS and hybrid cloud architecture Experienced with Infrastructure as Code, Python, R, CI/CD and Linux Experience of cloud-native architecture and cloud services, various SQL and noSQL databases, as well as messaging queues

Gofractional in London is seeking a Website Executive to support the Website Manager in content updates, optimisation, and the operation of multiple event websites for an international B2B client. You will manage CMS workflows, ensure quality control, and contribute to a best-in-class digital customer experience. You will work on HTML/CSS/JS, implement technical SEO, analyse data with Google Analytics and Adobe Analytics, and coordinate cross-functional updates with the marketing team and

About the role: Working in partnership with our client based in Saudi Arabia (an internationally known B2B organisation), the Website Executive will support the Website Manager with the content, updates, optimisation, and the running of our client's multiple event websites. Our client's ambition is to offer a best-in-class digital customer experience. Reporting to the Website Manager, the Website Executive will have solid knowledge when it comes to understanding how to work in CMS platforms to update new website content and ensuring that quality control is applied before being made live, understand code (HTML, CSS, Java Script), and have good technical SEO knowledge and understanding. You will know what good looks like in the digital space, and you will be the guardian of brand consistency when updates are being applied. What you will be doing: Create, update, and maintain webpages across the client's portfolio of event websites, managing CMS platforms from the back end Own the implementation of the technical SEO strategy across existing and new content - improving search rankings and organic visibility Analyse website performance data using Google Analytics and Adobe Analytics, translating insights into clear, actionable optimisation recommendations Project manage website updates end-to-end - coordinating tasks across the marketing team and Website Manager, ensuring priorities are clear and deadlines are met Apply quality control processes to all content before it goes live, maintaining brand consistency and technical accuracy throughout Identify and troubleshoot technical issues using HTML, CSS, and JavaScript; escalate where appropriate Evaluate emerging web technologies and recommend where new tools or approaches could improve performance or workflow Communicate technical findings and recommendations clearly to non-technical stakeholders, including clients and marketing managers Integrate effectively within the client-side team while maintaining the rigour and standards of a digital agency What you need to be great in this role: Solid experience working with CMS platforms - managing content, updates, and back-end operations across multiple websites; experience with Drupal is an advantage Working knowledge of HTML, CSS, and JavaScript, with the ability to troubleshoot and implement technical changes confidently Experience developing and implementing technical SEO strategies, with a clear understanding of how on-page and technical factors influence search performance Proficiency with Google Analytics and Adobe Analytics - able to interpret data, identify trends, and recommend evidence-based optimisations Strong project coordination skills - able to manage multiple tasks simultaneously, set clear priorities, and keep stakeholders informed Clear, confident communication - able to translate technical concepts into plain language for non-technical audiences, in written and verbal formats Experience in B2B environments; experience in the events sector is an advantage A methodical approach to quality control, with a strong eye for consistency and detail across all digital output Proficiency with Gen AI tools to support digital workflow tasks - including content drafting, SEO research, performance reporting, and documentation Experience building personal AI assisted workflows to improve efficiency and output quality Agentic approach to problem solving: able to break complex technical and content challenges into structured, manageable steps Ability to critically evaluate AI-generated outputs and apply sound judgment - particularly for SEO, code, and content accuracy Formal qualifications are welcome but not required. Equivalent experience counts - gained through work, study, volunteering, or self directed learning. Contract Type: 6 month Fixed Term Contract (FTC) Location: London, United Kingdom Reporting to: Website Manager

Precious Metals Project Manager/Business Analyst (12-month contract) Employment Type: Contractor (12-month contract) Corporate Title: Vice President equivalent Department: Global Markets - FX IT Location: London (Hybrid) Reporting To: Head of FX Technology Role Description We are seeking a seasoned Senior Project Manager / Business Analyst to lead the end-to-end delivery of a strategic new product - Precious Metals with Physical Delivery - rollout across our global FX Trading Desk. This is a high-visibility, high-impact role that sits at the intersection of product, technology, trading, operations, legal, and compliance. The successful candidate will serve as the single delivery authority for the programme, driving execution across multiple business lines and regulatory jurisdictions while maintaining rigorous governance standards. The role demands equal command of structured project delivery and deep analytical capability - someone who can define and challenge requirements with traders and quants in the morning, then present a risk-adjusted delivery plan to senior management in the afternoon. Key Responsibilities Programme & Project Delivery Own and drive the full programme lifecycle from initiation through BAU handover, encompassing scope definition, planning, budgeting, execution, and post-launch stabilisation. Develop and maintain comprehensive project plans, WBS structures, RAID logs, and dependency maps across APAC, EMEA, and Americas workstreams. Establish and chair cross-functional programme governance forums including SteerCo, working groups, and regional stand-ups. Proactively identify, elevate, and resolve delivery blockers, managing interdependencies across technology, operations, and front-office teams. Ensure on-time, on-budget delivery with clear milestone accountability and transparent reporting to senior stakeholders. Business Analysis & Requirements Elicit, document, and validate detailed business requirements from FX traders, structurers, sales, and operations across all regions. Translate complex FX product mechanics (spot, forwards, swaps, options, NDFs) into clear functional specifications for technology and vendor teams. Conduct gap analyses between current-state workflows and target operating model; define pragmatic solutions with measurable business benefit. Lead user acceptance testing (UAT) strategy and execution, coordinating test scripting, defect triage, and sign-off across jurisdictions. Produce high-quality artefacts including BRDs, process flows, data dictionaries, traceability matrices, and training materials. Maintain a comprehensive risk and issue register; drive timely mitigation actions with clear ownership. Skills, Experience, Qualifications and Knowledge Required Essential Strong experience of combined project management and business analysis within capital markets, with specific exposure to FX products. Demonstrated track record of delivering complex cross-border programmes. Deep understanding of FX product types including spot, forwards, FX swaps, vanilla options, NDFs, and structured FX. Deep understanding of operational processes around physical settlement of commodities (Precious Metals) which includes tracking & delivery. Experience navigating regulatory and compliance requirements across multiple jurisdictions (MAS, FCA, CFTC, or equivalent). Strong command of project delivery methodologies including Agile framework. Proficiency in project management tooling (JIRA, Confluence etc.) and business analysis tools Excellent written and verbal communication skills; proven ability to influence and negotiate without direct authority. Bachelor's degree in Finance, Computer Science, Engineering, or related discipline. Preferred Experience with electronic FX platforms (e.g., 360T, FXall, Bloomberg FXGO, ION, Murex, Calypso, or Finastra). MBA or postgraduate qualification in Finance, Financial Engineering, or related field. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Gofractional is looking for a Digital Business Analyst to shape our web and e-commerce projects. You will work in a cross-functional team, engaging through all stages of the project lifecycle, from requirements gathering to UAT. The ideal candidate will demonstrate experience in Agile methodologies, be digitally savvy, and possess excellent communication skills. You'll collaborate with developers and external stakeholders, ensuring a seamless product delivery process.

Position Overview: Our Digital Engineering team at ITG are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated). Key Responsibilities: We are currently seeking a Digital Business Analyst, someone who'll bring their knowledge of Agile and Digital together to help us shape the nature of all of our web and e commerce based projects. Our Business Analysts are unique in that rather than handing over to PMs after requirements definition, you will have the opportunity to work across the entire development lifecycle, from requirements gathering and acceptance criteria creation through to development and UAT. We are open to hiring Product Owners who have experience in business analysis, if you understand how a website works across both the front and back end. Projects that you will work on are enterprise grade web-based solutions that will see you work alongside developers, QA testers and external client stakeholders. You need to be pragmatic and interested in new challenges. Previous experience will need to be on Web and digital projects in order to discuss details with the technical teams and be adaptable to the ever changing tech landscape. Requirements: Demonstrable experience of working as a Digital Business Analyst in current or previous roles. Must be a pragmatic problem solver with an inquisitive nature You should be digitally savvy with prior experience in web/mobile applications You are a clear & confident communicator who understands the audience in everything that they produce You must have experience working with Scrum Masters, Product Owners, Solution Architects, Developers & QA analysts during the product delivery lifecycle Must have worked within an Agile environment before & be someone who thrives in a fast paced environment You aren't someone whose afraid to challenge and question to unearth requirements & solutions You should be a cool, calm and collective operator under pressure You should have a good understanding of API's & message structures You are someone who finds a way to always get the job done and deliver!

Technology Service Improvement Manager - 6 Month Contract - Hybrid Desktop Services / Technology Service Improvement Manager 3-6 Month Contract Hybrid / Remote Working Glasgow or Edinburgh The Role Working with the Head of Technology you will assess current service delivery practices, identify improvement opportunities and deliver measurable enhancements across Technology operations. You will support the evolution of a customer-focused Technology function by improving processes, strengthening governance, enhancing reporting and ensuring services are aligned with ITIL principles and organisational needs. The role will be predominantly remote, with attendance required at either the Glasgow or Edinburgh office to support stakeholder engagement, service reviews, workshops and delivery activity. Key Responsibilities & Deliverables Review and improve Technology service delivery processes, ensuring effective, consistent and customer-focused support. Assess current Service Desk & Desktop operations and identify opportunities to improve efficiency, quality and user experience. Develop and implement service improvement plans covering incident management, service requests, problem management, change management, asset management and service transition. Improve service management processes and supporting toolsets to increase visibility, control and reporting capability. Establish, review and enhance KPI reporting to measure service performance, trends and improvement opportunities. Support the definition, monitoring and improvement of Service Level Agreements (SLAs), including internal and supplier performance measures. Review and improve operational procedures, knowledge articles, user guides and service documentation. Enhance the Technology knowledge base, FAQ resources and self-service materials to improve user adoption and reduce avoidable support demand. Identify opportunities to simplify processes, improve decision-making and increase operational resilience. Analyse service performance data, identify root causes and recommend practical solutions. Support continuous improvement initiatives across Technology services. Provide recommendations and progress updates to senior Technology stakeholders. Service Delivery & Operational Improvement Support improvements across the Technology Service Desk & Desktop function, ensuring best practice approaches are embedded. Improve processes around incident, request, problem, change and service transition management. Support effective management of priority incidents, including improving escalation processes and communication approaches. Review current approaches to major incident management and identify opportunities to improve response, resolution and lessons learned. Improve communication of service status, planned changes, incidents and operational updates to the wider business. Support improvements to supplier management processes and third-party service delivery. Technology Improvement Activity Review and improve technology processes relating to user onboarding, access management, identity and authentication. Support improvements to Joiner, Mover and Leaver processes. Improve asset management processes and accuracy of technology asset records. Identify opportunities to enhance the use of technology platforms, tools and systems. Support the transition of new systems, processes and ways of working into operational services. Promote adoption of improved technology practices across the organisation. Skills & Experience Required The successful candidate will have strong experience delivering Technology service improvements within a complex operational environment. You will have: Proven experience in Technology Service Management, Service Improvement or IT Operations transformation. Strong knowledge of ITIL principles, processes and service management frameworks. Experience improving Service Desk & Desktop capability, processes and customer experience. Experience defining and improving SLAs, KPIs and service reporting. Experience delivering technology improvement initiatives, process redesign or operational change projects. Strong understanding of infrastructure environments including Microsoft technologies, VMware and cloud services. Ability to analyse complex information, identify trends and translate findings into actionable improvements. Strong stakeholder engagement, communication and influencing skills. Ability to work independently and deliver agreed outcomes within defined timescales.

Technology Service Improvement Manager - 6 Month Contract - Hybrid Desktop Services / Technology Service Improvement Manager 3-6 Month Contract Hybrid / Remote Working Glasgow or Edinburgh The Role Working with the Head of Technology you will assess current service delivery practices, identify improvement opportunities and deliver measurable enhancements across Technology operations. You will support the evolution of a customer-focused Technology function by improving processes, strengthening governance, enhancing reporting and ensuring services are aligned with ITIL principles and organisational needs. The role will be predominantly remote, with attendance required at either the Glasgow or Edinburgh office to support stakeholder engagement, service reviews, workshops and delivery activity. Key Responsibilities & Deliverables Review and improve Technology service delivery processes, ensuring effective, consistent and customer-focused support. Assess current Service Desk & Desktop operations and identify opportunities to improve efficiency, quality and user experience. Develop and implement service improvement plans covering incident management, service requests, problem management, change management, asset management and service transition. Improve service management processes and supporting toolsets to increase visibility, control and reporting capability. Establish, review and enhance KPI reporting to measure service performance, trends and improvement opportunities. Support the definition, monitoring and improvement of Service Level Agreements (SLAs), including internal and supplier performance measures. Review and improve operational procedures, knowledge articles, user guides and service documentation. Enhance the Technology knowledge base, FAQ resources and self-service materials to improve user adoption and reduce avoidable support demand. Identify opportunities to simplify processes, improve decision-making and increase operational resilience. Analyse service performance data, identify root causes and recommend practical solutions. Support continuous improvement initiatives across Technology services. Provide recommendations and progress updates to senior Technology stakeholders. Service Delivery & Operational Improvement Support improvements across the Technology Service Desk & Desktop function, ensuring best practice approaches are embedded. Improve processes around incident, request, problem, change and service transition management. Support effective management of priority incidents, including improving escalation processes and communication approaches. Review current approaches to major incident management and identify opportunities to improve response, resolution and lessons learned. Improve communication of service status, planned changes, incidents and operational updates to the wider business. Support improvements to supplier management processes and third-party service delivery. Technology Improvement Activity Review and improve technology processes relating to user onboarding, access management, identity and authentication. Support improvements to Joiner, Mover and Leaver processes. Improve asset management processes and accuracy of technology asset records. Identify opportunities to enhance the use of technology platforms, tools and systems. Support the transition of new systems, processes and ways of working into operational services. Promote adoption of improved technology practices across the organisation. Skills & Experience Required The successful candidate will have strong experience delivering Technology service improvements within a complex operational environment. You will have: Proven experience in Technology Service Management, Service Improvement or IT Operations transformation. Strong knowledge of ITIL principles, processes and service management frameworks. Experience improving Service Desk & Desktop capability, processes and customer experience. Experience defining and improving SLAs, KPIs and service reporting. Experience delivering technology improvement initiatives, process redesign or operational change projects. Strong understanding of infrastructure environments including Microsoft technologies, VMware and cloud services. Ability to analyse complex information, identify trends and translate findings into actionable improvements. Strong stakeholder engagement, communication and influencing skills. Ability to work independently and deliver agreed outcomes within defined timescales.

Gofractional is seeking a Technology Service Improvement Manager for a 6-month hybrid contract based in Edinburgh or Glasgow. The successful candidate will assess current service delivery practices and drive measurable improvements in technology operations. Responsibilities include reviewing service delivery processes, developing improvement plans, and enhancing stakeholder communication. Proven experience in service management and an understanding of ITIL principles are essential for this role.

Gofractional is seeking a Technology Service Improvement Manager for a 6-month hybrid contract based in Edinburgh or Glasgow. The successful candidate will assess current service delivery practices and drive measurable improvements in technology operations. Responsibilities include reviewing service delivery processes, developing improvement plans, and enhancing stakeholder communication. Proven experience in service management and an understanding of ITIL principles are essential for this role.

Gofractional is seeking a TechOps Generalist for a 12-month fixed term contract in London / Manchester. You'll play a key role in delivering TechOps services, focusing on empathy and user experience in your support efforts. The ideal candidate will have strong technical skills across various platforms, and be comfortable in a dynamic, ambiguous environment. You'll contribute to projects improving security and reliability while providing comprehensive support across the organization. This position promotes long-term solutions over quick fixes, making it perfect for someone passionate about technology and support.

Gofractional is seeking a TechOps Generalist for a 12-month fixed term contract in London / Manchester. You'll play a key role in delivering TechOps services, focusing on empathy and user experience in your support efforts. The ideal candidate will have strong technical skills across various platforms, and be comfortable in a dynamic, ambiguous environment. You'll contribute to projects improving security and reliability while providing comprehensive support across the organization. This position promotes long-term solutions over quick fixes, making it perfect for someone passionate about technology and support.

TechOps Generalist - 12 Month FTC Location: London / Manchester Type: Fixed Term Contract / Hybrid What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands-on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long-term solutions rather than short-term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing-resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands-on experience in an IT, TechOps, or systems-focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands-on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non-technical stakeholders A people-first mindset and a conscientious approach to decision-making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!

TechOps Generalist - 12 Month FTC Location: London / Manchester Type: Fixed Term Contract / Hybrid What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day-to-day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands-on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long-term solutions rather than short-term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing-resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands-on experience in an IT, TechOps, or systems-focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands-on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non-technical stakeholders A people-first mindset and a conscientious approach to decision-making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!