GreensafeIT
Droitwich, Worcestershire
Services Co-Ordinator - Internal Engineering Location: Droitwich Salary: £25,000 per annum Vacancy Type: Full TimeContract Hours : Mon-Fri working hours 37.5 hour a week The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service Coordinator, the responsibilities are varied and require flexibility, covering a wide range of duties within the scope of the role. At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do. Key Responsibilities Act as the first point of contact for customers, providing service information, updates, and responding to queries. Build and maintain strong relationships with customers, suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including Technicians, Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High attention to detail and accuracy in data entry. Excellent verbal and written communication skills. Proactive, adaptable, and able to respond effectively to changing priorities. A collaborative team player, committed to supporting colleagues and ensuring service success. Strong organisational and time management skills, with the ability to prioritise effectively. Benefits Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Services Co-Ordinator - Internal Engineering Location: Droitwich Salary: £25,000 per annum Vacancy Type: Full TimeContract Hours : Mon-Fri working hours 37.5 hour a week The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service Coordinator, the responsibilities are varied and require flexibility, covering a wide range of duties within the scope of the role. At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do. Key Responsibilities Act as the first point of contact for customers, providing service information, updates, and responding to queries. Build and maintain strong relationships with customers, suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including Technicians, Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High attention to detail and accuracy in data entry. Excellent verbal and written communication skills. Proactive, adaptable, and able to respond effectively to changing priorities. A collaborative team player, committed to supporting colleagues and ensuring service success. Strong organisational and time management skills, with the ability to prioritise effectively. Benefits Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
GreensafeIT
Droitwich, Worcestershire
Job Role: Hardware Assessment Co-Ordinator Salary: £25,000 per annum. Contract Type: FT, Monday-Friday 37.5 hrs per week. Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices ensuring only the devices that require full engineer review reach the engineering team. The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include: Further in-depth engineering review Warranty route Refurbishment Straight-to-quote processing While the role does not require deep technical skills or hands-on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person. At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do. Key Responsibilities: Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices. Make accurate decisions on the correct workflow pathway for each device based on report findings. Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers. Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team. Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality. Collaborate closely with engineers and team leads to refine decision-making criteria and improve overall department performance. Escalate unclear or unusual cases promptly to senior engineering staff. Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement. Assist in maintaining documentation, workflows, and internal reporting systems as required. Ensure all tasks are carried out in compliance with internal processes and policy. Follow strict stock management practices Competencies & Behaviours: Strong attention to detail and a methodical, process-driven approach to work. Ability to interpret information and make logical, evidence-based decisions. Good communication skills for liaising with internal stakeholders. Ability to work efficiently in a fast-paced, productivity-focused environment. Interest in IT hardware, especially laptop components and common faults. Experience within a technical, operations, or quality-control environment beneficial. Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Job Role: Hardware Assessment Co-Ordinator Salary: £25,000 per annum. Contract Type: FT, Monday-Friday 37.5 hrs per week. Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices ensuring only the devices that require full engineer review reach the engineering team. The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include: Further in-depth engineering review Warranty route Refurbishment Straight-to-quote processing While the role does not require deep technical skills or hands-on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person. At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do. Key Responsibilities: Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices. Make accurate decisions on the correct workflow pathway for each device based on report findings. Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers. Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team. Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality. Collaborate closely with engineers and team leads to refine decision-making criteria and improve overall department performance. Escalate unclear or unusual cases promptly to senior engineering staff. Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement. Assist in maintaining documentation, workflows, and internal reporting systems as required. Ensure all tasks are carried out in compliance with internal processes and policy. Follow strict stock management practices Competencies & Behaviours: Strong attention to detail and a methodical, process-driven approach to work. Ability to interpret information and make logical, evidence-based decisions. Good communication skills for liaising with internal stakeholders. Ability to work efficiently in a fast-paced, productivity-focused environment. Interest in IT hardware, especially laptop components and common faults. Experience within a technical, operations, or quality-control environment beneficial. Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
GreensafeIT
Summerfield, Worcestershire
Sales Operations Manager - Technical Services Location: Kidderminster Salary: £35,000 per annum Vacancy Type: Permanent, Full Time Are you ready to play a key role in shaping how our sales function operates and grows? We re looking for an experienced Sales Operations and Business Enablement professional to improve the processes, systems, reporting and controls that support our commercial success. GreensafeIT is an IT recycler and services provider with experience managing more than 3 million devices across the IT lifecycle. We provide expert guidance in this complex, fast-moving market. In this role, you ll create structure and visibility across the sales pipeline, support accurate forecasting and commercial decision-making, and help opportunities move smoothly from the sales team into operational delivery. This is an exciting opportunity for someone who enjoys bringing people, processes and data together to support better decisions, stronger performance and an excellent customer experience. Key Responsibilities: Lead the Sales Operations and Business Enablement function, providing structure and practical support across sales processes, systems, data, reporting and customer handovers. Connect the Sales and Services teams, making sure opportunities move into operational delivery with clear ownership, complete information and agreed onboarding requirements. Oversee quotes and statements of work, ensuring approvals, pricing, document versions and commercial requirements are managed consistently. Own sales reporting and insight, providing clear, accurate information on the sales pipeline, forecasts, revenue, conversion, capacity, risks and future operational demand. Maintain high-quality customer relationship management system data, ensuring customer, opportunity, quote and handover information is accurate, complete and up to date. Set and monitor performance measures and agreed service standards across Sales Operations, including turnaround times, approvals, data quality, reporting and workflow efficiency. Coordinate and resolve queries across Sales, Services, Transition, Finance, Information Technology Asset Disposal, Supply Chain, business systems and senior stakeholders, ensuring clear ownership and timely resolution. Define and manage the process from sale to transition, ensuring customer requirements, data and operational information are complete and ready for successful onboarding and delivery. Strengthen governance and ways of working by setting clear responsibilities, regular reporting, escalation routes and consistent processes across teams. Support onboarding readiness through customer relationship management system configuration, workflow coordination, reporting requirements, data management and clear communication between teams. Identify and deliver continuous improvements through automation, streamlined workflows, consistent reporting and simpler processes. Lead and develop the Sales Operations team, setting clear priorities, expectations and service standards while creating a collaborative, high-performing environment. What we re looking for: Organised and detail-focused: You work accurately, meet deadlines and manage competing priorities effectively. Confident with data: You can analyse information, produce clear reports and dashboards, and turn findings into useful commercial and operational insight. Commercially aware: You understand sales processes, forecasting, revenue performance and the importance of strong commercial controls. A strong communicator: You build effective relationships and communicate confidently with colleagues across Sales, Services, Operations, Finance, Transition and senior leadership. Accountable: You take ownership, follow through on commitments and make sure actions are completed. A practical problem-solver: You identify risks early, resolve issues and escalate when needed. Focused on improvement: You look for opportunities to simplify processes, automate tasks, improve reporting and increase efficiency. Quality-minded: You maintain high standards of data quality, documentation, process compliance and governance. An encouraging leader: You can support and develop team members while creating clear expectations and a collaborative, high-performing environment. This is an Office-based role with regular cross-functional stakeholder engagement, with occasional travel for governance meetings, stakeholder reviews, process workshops or customer-related activity. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
Sales Operations Manager - Technical Services Location: Kidderminster Salary: £35,000 per annum Vacancy Type: Permanent, Full Time Are you ready to play a key role in shaping how our sales function operates and grows? We re looking for an experienced Sales Operations and Business Enablement professional to improve the processes, systems, reporting and controls that support our commercial success. GreensafeIT is an IT recycler and services provider with experience managing more than 3 million devices across the IT lifecycle. We provide expert guidance in this complex, fast-moving market. In this role, you ll create structure and visibility across the sales pipeline, support accurate forecasting and commercial decision-making, and help opportunities move smoothly from the sales team into operational delivery. This is an exciting opportunity for someone who enjoys bringing people, processes and data together to support better decisions, stronger performance and an excellent customer experience. Key Responsibilities: Lead the Sales Operations and Business Enablement function, providing structure and practical support across sales processes, systems, data, reporting and customer handovers. Connect the Sales and Services teams, making sure opportunities move into operational delivery with clear ownership, complete information and agreed onboarding requirements. Oversee quotes and statements of work, ensuring approvals, pricing, document versions and commercial requirements are managed consistently. Own sales reporting and insight, providing clear, accurate information on the sales pipeline, forecasts, revenue, conversion, capacity, risks and future operational demand. Maintain high-quality customer relationship management system data, ensuring customer, opportunity, quote and handover information is accurate, complete and up to date. Set and monitor performance measures and agreed service standards across Sales Operations, including turnaround times, approvals, data quality, reporting and workflow efficiency. Coordinate and resolve queries across Sales, Services, Transition, Finance, Information Technology Asset Disposal, Supply Chain, business systems and senior stakeholders, ensuring clear ownership and timely resolution. Define and manage the process from sale to transition, ensuring customer requirements, data and operational information are complete and ready for successful onboarding and delivery. Strengthen governance and ways of working by setting clear responsibilities, regular reporting, escalation routes and consistent processes across teams. Support onboarding readiness through customer relationship management system configuration, workflow coordination, reporting requirements, data management and clear communication between teams. Identify and deliver continuous improvements through automation, streamlined workflows, consistent reporting and simpler processes. Lead and develop the Sales Operations team, setting clear priorities, expectations and service standards while creating a collaborative, high-performing environment. What we re looking for: Organised and detail-focused: You work accurately, meet deadlines and manage competing priorities effectively. Confident with data: You can analyse information, produce clear reports and dashboards, and turn findings into useful commercial and operational insight. Commercially aware: You understand sales processes, forecasting, revenue performance and the importance of strong commercial controls. A strong communicator: You build effective relationships and communicate confidently with colleagues across Sales, Services, Operations, Finance, Transition and senior leadership. Accountable: You take ownership, follow through on commitments and make sure actions are completed. A practical problem-solver: You identify risks early, resolve issues and escalate when needed. Focused on improvement: You look for opportunities to simplify processes, automate tasks, improve reporting and increase efficiency. Quality-minded: You maintain high standards of data quality, documentation, process compliance and governance. An encouraging leader: You can support and develop team members while creating clear expectations and a collaborative, high-performing environment. This is an Office-based role with regular cross-functional stakeholder engagement, with occasional travel for governance meetings, stakeholder reviews, process workshops or customer-related activity. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.
