Cambridge University Press & Assessment

End User Services Team Leader (Projects) Salary:   £46,000 - £61,450 Location:   Cambridge, UK – Hybrid 80% onsite at the Triangle Building Contract:   Permanent  Hours:   Full time (35 hours per week)    Are you an experienced technology leader who thrives on delivering critical IT services while driving complex projects and leading high-performing technical teams? We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  We're looking for an experienced End User Services Team Leader (Projects) to lead a team of senior technical specialists, deliver major End User Services (EUS) initiatives, and ensure the operational excellence of services relied upon by colleagues and customers across the globe. This is an exciting opportunity to combine people leadership, project delivery, and technical oversight in a highly visible role supporting our mission to help learners and educators worldwide. About the role    As End User Services Team Leader (Projects), you will be responsible for leading a team of Senior End User Services Engineers, overseeing the delivery of mission-critical services, and managing significant EUS projects and change initiatives. Working within a matrix management environment, you will balance operational stability with continual service improvement and strategic project delivery. Additional responsibilities and accountabilities include: Leading, coaching and developing a team of Senior End User Services Engineers and technical SMEs. Managing contractors engaged on key EUS projects, ensuring successful delivery and knowledge transfer. Owning the planning, prioritisation and delivery of major End User Services projects and change programmes. Allocating resources effectively across operational support and project activity to maintain service continuity. Ensuring delivery of End User Services within agreed service levels and operational standards. Acting as an escalation point for complex incidents and leading major incident responses. Ensuring solutions are operationally supportable, fully documented and successfully transitioned into service. Providing leadership across the EUS function and collaborating with senior stakeholders across the organisation. This position has been classified as a hybrid role. Due to the leadership and collaboration requirements of the role, the successful candidate will typically spend 80% of their working time onsite in Cambridge. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.  About You      You will be an experienced IT operations and service delivery leader with a proven track record of managing senior technical specialists and successfully delivering complex End User Services projects. You'll be comfortable operating in a fast-paced environment, influencing stakeholders at all levels, and leading teams through change while maintaining excellent operational performance. Essential criteria Experience leading senior technical specialists and subject matter experts. Proven experience delivering complex End User Services projects and major change initiatives. At least five years' operational experience within a complex enterprise IT environment. Strong stakeholder management skills, including experience working with senior leaders and directors. Experience leading major incidents, escalations and incident response activities. Strong knowledge of ITIL service management principles and processes. Expertise across Microsoft 365, Endpoint Management (Intune/SCCM), Windows, macOS, mobile device management and collaboration technologies. Excellent communication skills with the ability to explain complex technical concepts clearly and influence others. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following  desirable  criteria:  Experience managing technical contractors and third-party suppliers. Experience operating within matrix-managed organisations. Knowledge of Citrix, VMware Horizon, Exchange, telephony, storage technologies and modern workplace solutions. Experience driving process improvements, service optimisation and continuous improvement initiatives  We recognise that candidates may bring relevant experience from a variety of backgrounds. If you are excited about this opportunity but do not meet every requirement, we would still encourage you to apply For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the  gov.uk  website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits     We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including:   28 days annual leave plus bank holidays  Private medical and Permanent Health Insurance   Discretionary annual bonus   Group personal pension scheme  Life assurance up to 4 x annual salary   Green travel schemes   Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be  18 September 2026.     We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place during or shortly after the job closes.   If you are shortlisted and progressed through the stages, you can expect:  A 15-minute screening call with the Hiring Manager.  First stage virtual interview via MS Teams. You will be provided with a brief to complete a role related task which will need to be returned by email in advance of your interview.  Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.   We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.  Why join us   Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.  We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Security Assurance Lead Salary:   £54,800 - £73,250  Location:   Cambridge/ Hybrid with 2 days a week minimum in the office Contract:   Permanent Hours:   35 hours per week Join our organisation as a Security Assurance Lead. Utilise your expertise and drive to safeguard operations in this impactful role. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role    As Security Assurance Lead, you will play a key role in protecting Cambridge University Press & Assessment's information assets and strengthening our security posture. You will lead assurance activity across security testing, risk management, governance and compliance, working closely with technology, security and business teams to identify risks, improve controls and support secure ways of working. This is a varied and influential role where you will help us understand and reduce our exposure to cyber threats, shape practical security guidance, and ensure assurance activities are embedded across our technology environment. Lead security assurance activity across areas such as attack surface management, vulnerability management, penetration testing and security posture improvement. Work with technology and security teams to identify, assess and remediate vulnerabilities across systems, applications, cloud services and infrastructure. Develop and maintain security policies, standards and guidance that support effective assurance testing and secure delivery. Support risk assessments, supplier security reviews and risk register management, ensuring risks are clearly understood, tracked and reported. Contribute to security governance, compliance activities and external assessments, including alignment with frameworks such as ISO 27001 and NIST. Use threat intelligence, testing outcomes and assurance data to help shape priorities, improve resilience and inform senior stakeholders. Support incident preparedness, including investigations and exercises that test our ability to respond effectively. Help shape our security strategy, monitor emerging threats and intelligence, identifying opportunities to strengthen our approach through security automation.  This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.      About You    We are looking for someone with extensive knowledge and 5+ years of experience in security testing and assurance, and a strong understanding of information security principles, emerging threats, best practices, compliance frameworks (e.g. ISO 27001, NIST) and risk management practices. You should hold a degree in Computer Science or equivalent experience, with relevant professional qualifications including CISSP and accredited security testing. You should have proven experience in developing and managing security risks and mitigations within medium to large organisations with strong experience in stakeholder management. You should have excellent communication and presentation skills, with the ability to influence at all levels of the organisation, analytical skills to measure the effectiveness of vulnerability management plans, and be very self-motivated, proactive, and able to manage multiple projects simultaneously. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following  desirable  criteria:  Development and maintained a supply chain risk register within a similar sized organisation Have hands on experience of the use of various AI applications and tooling, including, for example, Microsoft CoPilot, Claude etc Have experience using and deploying Pen Testing and Vulnerability Management Tools such as Tenable within complex infrastructure Experience of reporting risks to senior leadership For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's  Offer of an Interview  commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the  gov.uk  website for guidance to understand your own eligibility based on the role you are applying for.   Rewards and benefits   We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including:   28 days annual leave plus bank holidays  Private medical and Permanent Health Insurance   Discretionary annual bonus   Group personal pension scheme  Life assurance up to 4 x annual salary   Green travel schemes   Ready to pursue your potential? Apply now.     We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be  2nd   September.  We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. The application and interview process consists of:  3 role related questions with brief answers  A 15-minute screening call with the Hiring Manager.  First stage virtual interview via MS Teams.  Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.      Why join us   Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.  We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Technical Delivery Manager - Workday and People Systems Salary:   £68,700 - £91,950 Location:   Cambridge, UK – Hybrid (40–60% office-based) Contract:   Permanent   Hours:   Full-time 35 hours per week   Ready to shape the future of people technology at a global organisation? We are looking for an experienced  Technical Delivery Manager – Workday and People Systems   to lead the delivery, support, and continuous improvement of our critical HR technology platforms, the core of which is Workday. Working at the heart of our technology and people functions, you'll play a key role in ensuring our platforms are secure, reliable, and enable an exceptional colleague experience We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.      About the role    As Technical Delivery Manager, you will lead a specialist team responsible for the delivery, support and governance of Workday and our wider People Systems landscape. You will combine strong technical expertise with delivery leadership, ensuring solutions are delivered effectively while maintaining high levels of service performance and platform security. Reporting to the Head of Colleague Solutions, you will manage a team of 6–8 colleagues and work closely with the Technical Solution Owner, People & Culture teams, Recruitment, Payroll and external partners to deliver business value through technology. Additional responsibilities and accountabilities include: Manage the delivery of People Systems solutions using methodology, from User Story Refinement to deployment and live service support. Managing and developing a skilled HR Solutions Delivery team, providing coaching, technical guidance and career development support. Acting as a technical subject matter expert for Workday and People Systems, ensuring best-practice configuration and implementation approaches. Managing third-party suppliers and implementation partners to ensure successful delivery outcomes. Contributing to the People Systems roadmap and overseeing regular development and release cycles. Ensuring all solutions meet quality, testing, architecture and service transition standards. Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. Owning security, access governance, data governance and audit readiness across supported platforms. Building strong relationships across Technology and People & Culture teams to support organisational objectives. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.      About You      You will be an experienced technology leader with strong Workday expertise, a passion for service excellence, and a track record of leading high-performing teams. To be successful, you'll demonstrate: Extensive knowledge of Workday and People Systems. Workday HCM certification and at least one additional Workday certification. Strong knowledge of ITIL and Scrum frameworks. At least five years' experience, or demonstrable experience, in technical and functional configuration of Workday. Strong understanding of Workday security, access governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring system health. Excellent stakeholder management, communication and presentation skills. Strong analytical, organisational and problem-solving skills. Degree-level qualification or equivalent professional experience. If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following  desirable  criteria:  ITIL certification. Scrum Master or Agile certification. Experience supporting additional Workday products and modules such as VNDLY. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and who best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable and/or appropriate, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.   Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the  gov.uk  website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits   We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible  rewards package , featuring family-friendly and planet-friendly benefits including:   28 days annual leave plus bank holidays  Private medical and Permanent Health Insurance   Discretionary annual bonus   Group personal pension scheme  Life assurance up to 4 x annual salary   Green travel schemes   Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be  14 August 2026.   We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after. As part of the application process, you can expect:      One skills-based question at point of CV application stage A 15-minute screening call with the Hiring Manager.  First stage virtual interview via MS Teams.  Final stage interview: in-person at our offices in Cambridge. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.  Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.        Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.  We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.