Synextra

About Synextra We're not your typical MSP. As a second-generation Managed Service Provider (MSP) born from the expertise of industry veterans, we're crafting a new narrative in the UK tech scene. Our team, akin to the Navy SEALs of the tech world, consists of elite operators who've excelled in larger MSP environments but yearned for something more. At Synextra, we've spent 10 transformative years building a company that's small by design but colossal in impact, guided by a technical leader whose vision is always client first. The Technical Support Team are at the centre of everything we do, and we have the exciting challenge of finding the next person to join the team. We care about passion for technology, a natural flair for customer service and a general love of all things 'Geek'. Working for a fast growing enterprise cloud provider that provides both fully managed cloud environments and connectivity services. The Role We are recruiting a Senior Network Engineer to help run Synextra's production carrier network that connects customers into Microsoft Azure and the wider internet. As part of this we also have a growing SDWAN practice which you will be heavily involved in. This is real service provider engineering on live, customer facing infrastructure. To do it well, you will have run a network like this before. The ideal candidate should also possess an interest in the Azure ecosystem and how to bring those great network engineering practices into customer Azure environments. Standout Perks (The good stuff) Real influence - your technical decisions actually matter Azure first environment - no legacy nonsense holding you back Time to do things properly - quality over chaos Training & certification support - stay sharp, stay current Responsibilities Operating and troubleshooting the MPLS core: BGP and OSPF across IOS-XR and IOS-XE, leased lines, carrier NNIs and server estate connectivity, and full table capacity on our IOS-XR gateways Managing Cisco switching across the estate (Catalyst and Nexus). Building and managing the FortiGate SD WAN footprint: SD WAN, ADVPN and UTP across customer sites. Configuring and maintaining FortiGate firewall HA clusters. Managing carrier NNI's and supplier relationships - including provisioning of new customers. Taking ownership of network incidents through to resolution and feeding root causes back into permanent fixes Designing, documenting and implementing network changes and customer solutions Proactive monitoring and capacity planning to keep the network ahead of demand Producing internal and customer facing technical reportsCompleting site visits to data centre locations and customer premises as required Participating in the on call rota Requirements Essential Proven experience running a live carrier, ISP or service provider network (this is essential, not desirable) Cisco routing in production: BGP and OSPF across IOS-XR and IOS-XE Cisco switching across Catalyst and Nexus platforms FortiGate: SD WAN, ADVPN, UTP and HA firewall pairs Strong firewalling fundamentals and best practice. Excellent communication skills, able to articulate complex technical concepts simply to colleagues and customers Desirable VMware NSX T Azure Firewall Azure Virtual WAN (vWAN) Azure route tables / user defined routing MPLS, Segment Routing and L3VPN at scale Cisco (CCNP / CCIE) or Fortinet (NSE / FCSS) certifications Personal Qualities Calm and methodical under pressure, especially during live incidents Self motivated with high personal standards A solution focused mindset that gets to root causes Strong customer service instincts and the confidence to own a problem

A managed service provider in Dundee is seeking a Senior Engineer to drive technical architecture on complex client projects. You will design robust systems, mentor engineers, and utilize AI tools within Azure environments. Ideal candidates will possess expertise in Python, TypeScript, and CI/CD practices. This role offers opportunities for autonomy in a collaborative team, focusing on delivering secure and efficient technical solutions, while also engaging in emerging AI technologies.

A dynamic Managed Service Provider in Scotland seeks a seasoned Architect to shape their AI platform. This role involves designing scalable, secure architectures, leading Python and TypeScript integrations, and being the driving force behind technical decisions. Candidates should have over 6 years in software engineering, excellent skills in Python, TypeScript, and React, and a passion for mentoring. Work is on-site with competitive rewards, focusing on innovative AI solutions.

About Synextra Synextra is a Microsoft-specialist Managed Service Provider headquartered in Warrington, operating as a premium partner to regulated mid market organisations including law firms, financial services firms, and mortgage lenders. We're deliberately small - around 35 people - because we believe the best outcomes come from technical depth, not headcount. Our AI Services Division is growing fast, building and deploying intelligent solutions for clients across the UK. This is a chance to shape that function from the inside - the architecture, the standards, and the products. The Role You'll drive the technical architecture behind Synextra's AI platform - designing scalable systems, leading technical decisions across the Python and TypeScript stack, and designing solutions that run securely and cost effectively within our Azure estate. This is a hands on role at the intersection of software engineering and applied AI, where your architectural choices directly shape what we ship to clients. Day to day, you'll work across the full delivery lifecycle: designing multi agent orchestration pipelines and RAG patterns on the backend, building performant React frontends that surface AI driven insights, and collaborating with customers, product owners, and infrastructure specialists to integrate generative AI into real business workflows. You'll own end to end technical delivery on our most ambitious projects. This role suits someone who thrives on complex distributed systems problems, stays close to the rapidly evolving AI landscape, and wants genuine autonomy over how things get built. You'll also play a mentorship role - raising the engineering bar across the team and championing Responsible AI practices as we scale. Responsibilities Design scalable, secure, and fault tolerant full stack architectures that seamlessly blend traditional web services with generative AI components, ensuring high availability and resilience across Azure hosted environments Architect complex backend pipelines in Python, incorporating multi agent systems, advanced RAG patterns, and prompt engineering strategies within Azure's enterprise AI ecosystem (Azure OpenAI, Azure AI Search, Document Intelligence) Establish and enforce best practices for the TypeScript/React frontend, ensuring a highly performant, accessible, and intuitive user experience for AI driven tooling, including real time streaming interfaces and interactive data visualisations Lead the configuration and optimisation of Azure cloud environments, establishing robust CI/CD pipelines with GitHub Actions or Azure DevOps, and ensuring cost optimised use of Azure AI APIs, GPU compute, and container orchestration resources Set the standard for code quality through comprehensive code reviews, technical design documents, and architectural decision records; mentor junior and mid level engineers to grow their capabilities Champion Responsible AI practices including model evaluation, bias monitoring, content filtering, and compliance with data protection regulations; define and maintain guardrails for LLM powered features in production Identifying patterns in recurring issues and engineering permanent solutions Contribute to technical pre sales and client engagements by providing architectural guidance, solution design, and effort estimation for AI driven projects Requirements Essential Technical Skills 6+ years of professional software engineering experience with a track record of architecting and delivering complex applications from concept to production Expert level proficiency in Python for backend services, data pipelines, and AI integration, including frameworks such as FastAPI, Pydantic, and async patterns Strong proficiency in TypeScript and React for building production grade frontends, with solid understanding of state management, performance optimisation, and modern component architectures Deep practical knowledge of integrating and scaling LLM features in production environments, including managing token limits, latency budgets, model grounding, prompt engineering, and structured output parsing Strong understanding of full stack system design principles including API design, microservices architecture, event driven patterns, and distributed caching strategies Comfortable working with AI assisted development tools (e.g. Claude Code, GitHub Copilot) to accelerate delivery of production grade code Experience with CI/CD tooling (GitHub Actions or Azure DevOps), containerisation (Docker), and Infrastructure as Code concepts (Terraform preferred) Working familiarity with Azure cloud services - particularly Azure OpenAI Service, Azure AI Search, and Azure Container Apps - sufficient to design and deploy AI driven solutions within our existing Azure estate Desirable Technical Skills Familiarity with LLMOps pipelines, including model versioning, evaluation frameworks, A/B testing, and automated prompt regression testing Familiarity with multi agent frameworks (e.g. Microsoft Agent Framework, LangGraph) and document intelligence pipelines for structured data extraction Experience with data engineering tooling such as Microsoft Fabric for building analytics and reporting pipelines Experience implementing secure authentication and authorisation patterns (OAuth 2.0, managed identities) in cloud native applications Familiarity with container orchestration beyond basic Docker (e.g. Kubernetes, AKS) Personal Qualities Strong architectural thinking with the ability to balance pragmatic delivery against long term technical vision; comfortable making and communicating trade off decisions. Genuine passion for mentoring and knowledge sharing; someone who raises the technical bar for the entire team rather than working in isolation. Intellectually curious and self directed; stays current with the rapidly evolving AI and cloud landscape and proactively brings new ideas and approaches to the team. Effective communicator who can translate complex technical concepts for non technical stakeholders and contribute to client facing discussions with clarity and confidence. Preferred Background Degree in Computer Science or a related discipline (or equivalent demonstrable experience in lieu of formal qualifications) Previous experience in an MSP, consultancy, or multi client environment where you delivered solutions across varied industries and technical landscapes

About Synextra Synextra is a Microsoft-specialist Managed Service Provider headquartered in Warrington, operating as a premium partner to regulated mid market organisations including law firms, financial services firms, and mortgage lenders. We're deliberately small-around 35 people-because we believe the best outcomes come from technical depth, not headcount. Our development team is growing, building and deploying modern web applications and intelligent solutions for clients across the UK. This is a chance to shape our technical approach from the inside-the architecture, the standards, and the products. The Role You'll drive technical architecture across Synextra's client projects-designing scalable full stack systems, leading technical decisions across the Python and TypeScript stack, and building solutions that run securely and cost effectively within our Azure estate. This is a hands on senior development role where your architectural choices directly shape what we ship to clients. Day to day, you'll work across the full delivery lifecycle: designing robust backend services and APIs, building performant React frontends, and collaborating with customers, product owners, and infrastructure specialists to deliver business critical applications. You'll own end to end technical delivery on our most ambitious projects- with increasing opportunities to incorporate AI/LLM capabilities as our AI Services Division grows. This role suits someone who thrives on complex distributed systems problems, has a genuine interest in the rapidly evolving AI/LLM landscape, and wants genuine autonomy over how things get built. You'll also play a mentorship role-raising the engineering bar across the team as we scale. Responsibilities Design scalable, secure, and fault tolerant full stack architectures, ensuring high availability and resilience across Azure hosted environments Architect robust backend services in Python using modern frameworks (FastAPI, Pydantic), implementing clean API design, efficient data pipelines, and integration patterns within our Azure ecosystem Establish and enforce best practices for the TypeScript/React frontend, ensuring a highly performant, accessible, and intuitive user experience, including real time interfaces and interactive data visualisations Lead the configuration and optimisation of Azure cloud environments, establishing robust CI/CD pipelines with GitHub Actions or Azure DevOps, and ensuring cost optimised use of Azure services and container orchestration resources Set the standard for code quality through comprehensive code reviews, technical design documents, and architectural decision records; mentor junior and mid level engineers to grow their capabilities Champion engineering best practices including security first development, comprehensive testing, and compliance with data protection regulations; contribute to emerging AI/LLM features as our capabilities expand Identify patterns in recurring issues and engineer permanent solutions Contribute to technical pre sales and client engagements by providing architectural guidance, solution design, and effort estimation Requirements Essential Technical Skills 6+ years of professional software engineering experience with a track record of architecting and delivering complex applications from concept to production Expert level proficiency in Python for backend services and data pipelines, including frameworks such as FastAPI, Pydantic, and async patterns Strong proficiency in TypeScript and React for building production grade frontends, with solid understanding of state management, performance optimisation, and modern component architectures Solid database skills including relational (PostgreSQL, SQL Server) and NoSQL (Cosmos DB, Redis) with experience in query optimisation and data modelling Comfortable working with AI assisted development tools (e.g., Claude Code, GitHub Copilot) to accelerate delivery of production grade code Experience with CI/CD tooling (GitHub Actions or Azure DevOps), containerisation (Docker), and Infrastructure as Code concepts (Terraform preferred) Working familiarity with Azure cloud services-particularly Azure App Service, Azure Functions, and Azure Container Apps-sufficient to design and deploy solutions within our existing Azure estate Desirable Technical Skills Genuine interest in AI/LLM technologies with some hands on experience integrating APIs (e.g., OpenAI, Azure OpenAI) into applications Familiarity with RAG patterns, vector search, and document processing pipelines for AI enhanced applications Experience with data engineering tooling such as Microsoft Fabric for building analytics and reporting pipelines Experience implementing secure authentication and authorisation patterns (OAuth 2.0, managed identities) in cloud native applications Familiarity with container orchestration beyond basic Docker (e.g., Kubernetes, AKS) Personal Qualities Strong architectural thinking with the ability to balance pragmatic delivery against long term technical vision; comfortable making and communicating trade off decisions. Genuine passion for mentoring and knowledge sharing; someone who raises the technical bar for the entire team rather than working in isolation. Intellectually curious and self directed; stays current with the rapidly evolving technology landscape including AI/LLM developments, and proactively brings new ideas and approaches to the team. Effective communicator who can translate complex technical concepts for non technical stakeholders and contribute to client facing discussions with clarity and confidence. Preferred Background Previous experience in an MSP, consultancy, or multi client environment where you delivered solutions across varied industries and technical landscapes Benefits Private healthcare and dental cover Perkbox benefits platform and Garmin smartwatch Funded training and certification Modern Warrington HQ with breakout spaces, games console, pool table, premium coffee and an office dog

Overview The Hook You've mastered Azure. You've fixed the hard problems. Now you want a seat at the table - not just keeping the lights on, but shaping how great cloud services are delivered. If you're ready to lead, influence, and build something better than the "usual MSP grind", keep reading. The Stack (What that is really about) At Synextra, we don't just manage Azure environments - we care about them. We're a UK-based Microsoft-focused MSP working with ambitious organisations that rely on the cloud to run their businesses properly. This role exists because our customers and our team are growing. We need someone who can be the technical backbone of our managed services function - the person others trust when things get complex, high-stakes, or just need to be done right. You'll be the bridge between strategy and execution. Between engineers and customers. Between "it works" and "it's excellent". Standout Perks (The good stuff) Real influence - your technical decisions actually matter Azure-first environment - no legacy nonsense holding you back Time to do things properly - quality over chaos Training & certification support - stay sharp, stay current The Payoff (Why this role is special) As Lead Technical Services Engineer, you'll: Own the technical quality of our Azure managed services Act as the senior escalation point for complex Azure issues Guide and mentor engineers, raising the bar across the team Design, improve, and document standards, automation, and best practice Work closely with leadership to shape the future of our Azure offering Success in this role looks like : Customers trusting Synextra because things just work Engineers coming to you for guidance, not firefighting Fewer recurring issues because you've designed them out

A UK-based Microsoft-focused managed services provider is looking for a Lead Technical Services Engineer to own the technical quality of Azure managed services. You will act as a senior escalation point for complex issues, guide and mentor engineers, and work closely with leadership to enhance Azure offerings. The role emphasizes quality over chaos in a growing environment where your technical decisions matter.