About the Role We're looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You'll be the go-to person for diagnosing and resolving technical issues - keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents to 3rd Line or specialist teams when required. Maintain accurate records of all support requests and solutions. Assist with system setups, updates, and configurations. Work collaboratively with other teams to improve system reliability and user satisfaction. About You You're a problem-solver with strong communication skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.).
05/12/2025
Full time
About the Role We're looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You'll be the go-to person for diagnosing and resolving technical issues - keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents to 3rd Line or specialist teams when required. Maintain accurate records of all support requests and solutions. Assist with system setups, updates, and configurations. Work collaboratively with other teams to improve system reliability and user satisfaction. About You You're a problem-solver with strong communication skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.).
Our client a growing leader in the world of technology who are expandig their workforce with some exciting new projects. Are you looking for a role where every day is different? Where you're constantly challenged but supported too? Where the difference you make won't just be noticed, but vital? We need you to provide technical support and advice to all client's customers and work alongside staff to help complete ongoing and new projects. As a Technical Support Engineer, you will be responsible for working on new & existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required. We don't expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out. As a result, we're a strong team. No job is beneath or beyond any of us, the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project. The support you provide might include hardware and software support across various platforms; setting up new IT equipment; network troubleshooting and support; VoIP and more. Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the clientk as comprehensive and welcoming as possible. The role Provide technical support and a point of contact to customers across a range of products and services.To work as a team and independently to use IT skills including but not limited to: Desktop support within a Windows environment Network setup & troubleshooting/problem solving LANs & VLANs oVPNs & SASE oWANs & WAN troubleshootin VoIP setup & management Microsoft 365 administration: Understand Cyber Security issues & threats; Understand the tools & methods available to help tackle those threat Monitor the helpdesk tickets and incoming calls; raising and updating support tickets and ensuring deadlines and SLAs are met Support, rebuild/set up, and support various hardware including: Windows 11 devices (some Windows servers) MacOS devices Printers Network equipment (routers/Wi-Fi/switches) The candidate Supporting and troubleshooting Windows based environments 2+ years' experience of working in a technical support team Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune) Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server TCP/IP and network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets Experience of Zero Trust solutions - Good written & verbal communication skills with a confident friendly telephone manner Why apply? Working for a great team with career growth & potential and a great working environment,
04/12/2025
Full time
Our client a growing leader in the world of technology who are expandig their workforce with some exciting new projects. Are you looking for a role where every day is different? Where you're constantly challenged but supported too? Where the difference you make won't just be noticed, but vital? We need you to provide technical support and advice to all client's customers and work alongside staff to help complete ongoing and new projects. As a Technical Support Engineer, you will be responsible for working on new & existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required. We don't expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out. As a result, we're a strong team. No job is beneath or beyond any of us, the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project. The support you provide might include hardware and software support across various platforms; setting up new IT equipment; network troubleshooting and support; VoIP and more. Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the clientk as comprehensive and welcoming as possible. The role Provide technical support and a point of contact to customers across a range of products and services.To work as a team and independently to use IT skills including but not limited to: Desktop support within a Windows environment Network setup & troubleshooting/problem solving LANs & VLANs oVPNs & SASE oWANs & WAN troubleshootin VoIP setup & management Microsoft 365 administration: Understand Cyber Security issues & threats; Understand the tools & methods available to help tackle those threat Monitor the helpdesk tickets and incoming calls; raising and updating support tickets and ensuring deadlines and SLAs are met Support, rebuild/set up, and support various hardware including: Windows 11 devices (some Windows servers) MacOS devices Printers Network equipment (routers/Wi-Fi/switches) The candidate Supporting and troubleshooting Windows based environments 2+ years' experience of working in a technical support team Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune) Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server TCP/IP and network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets Experience of Zero Trust solutions - Good written & verbal communication skills with a confident friendly telephone manner Why apply? Working for a great team with career growth & potential and a great working environment,
About the Role We're looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You'll be the go-to person for diagnosing and resolving technical issues - keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents to 3rd Line or specialist teams when required. Maintain accurate records of all support requests and solutions. Assist with system setups, updates, and configurations. Work collaboratively with other teams to improve system reliability and user satisfaction. About You You're a problem-solver with strong communication skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.).
04/12/2025
Full time
About the Role We're looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You'll be the go-to person for diagnosing and resolving technical issues - keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents to 3rd Line or specialist teams when required. Maintain accurate records of all support requests and solutions. Assist with system setups, updates, and configurations. Work collaboratively with other teams to improve system reliability and user satisfaction. About You You're a problem-solver with strong communication skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP/IP, VPNs). Experience using ticketing systems and remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.).
