Eyelit Technologies
Bracknell, Berkshire
About the role As part of our continued growth, we're looking for a Technical Support Engineer (TSE) to join our Professional Services team and support our MES M product line. In this customer facing, technically hands on role, you'll help deliver value for our customers and play a direct role in driving customer satisfaction, retention, and long term success. This is an excellent opportunity for early career professionals who enjoy solving real world problems, learning how complex systems work, and supporting customers through technical challenges. Your responsibilities Support and maintain existing software and customer solutions - contributing to backlog reduction, timely issue response and resolution and ultimately customer satisfaction. Provide first and second line support, assisting customers with incidents, bugs, configurations, integrations, and system behaviour issues. Escalates unresolved or complex issues to Tier 2 engineers in a timely manner. Collaborates with Tier 2 engineers on more complicated issues. Debug and analyse issues across the application, database, and integration layers. Develop, test, and deploy interfaces to third party systems - enabling efficient and effective on boarding of new customers. Analyse user requirements and assist in translating them into technical solutions. Write and maintain code, scripts, or configuration updates to support customer needs. Write and troubleshoot SQL queries to solve real customer problems. Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion. Supporting project implementations from initial customer training through to post implementation support phase. Contribute to building or enhancing screens, dashboards, and user interfaces. Help drive improvements on the department's Measurable Objectives. Experience and education Degree in Computer Science, Engineering, or related field (or equivalent practical experience). Basic understanding of databases and ability to write SQL queries. Strong analytical and problem solving skills. Ability to debug and troubleshoot technical issues across components. Ability to read, understand, and work within existing codebases. 0 2 years of relevant experience. Preferred Hands on experience with a OOP language (C#, Java, Python, etc.). Exposure to APIs, integrations, or distributed systems. Exposure to customer facing environments. Experience analysing logs and errors. Ability to clearly document issues, steps to reproduce, and resolutions. What we value Curiosity, continuous learning, and willingness to dive into unfamiliar technical areas. Comfort working in ambiguity and solving open ended, real world problems. Excellent interpersonal and communication skills, and a high level of emotional intelligence. Proactive mindset and the ability to operate autonomously. Security clearance will be required in the form of a BPSS check. Why join us Competitive base salary. Generous PTO and flexible work arrangements. Professional development programs and career growth pathways. Strong culture of collaboration, recognition, and support. Hiring process simplified Phone screen with HR Partner 1st Interview with Hiring Manager 2nd Technical/Cultural in person interview Offer We are committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out at .
About the role As part of our continued growth, we're looking for a Technical Support Engineer (TSE) to join our Professional Services team and support our MES M product line. In this customer facing, technically hands on role, you'll help deliver value for our customers and play a direct role in driving customer satisfaction, retention, and long term success. This is an excellent opportunity for early career professionals who enjoy solving real world problems, learning how complex systems work, and supporting customers through technical challenges. Your responsibilities Support and maintain existing software and customer solutions - contributing to backlog reduction, timely issue response and resolution and ultimately customer satisfaction. Provide first and second line support, assisting customers with incidents, bugs, configurations, integrations, and system behaviour issues. Escalates unresolved or complex issues to Tier 2 engineers in a timely manner. Collaborates with Tier 2 engineers on more complicated issues. Debug and analyse issues across the application, database, and integration layers. Develop, test, and deploy interfaces to third party systems - enabling efficient and effective on boarding of new customers. Analyse user requirements and assist in translating them into technical solutions. Write and maintain code, scripts, or configuration updates to support customer needs. Write and troubleshoot SQL queries to solve real customer problems. Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion. Supporting project implementations from initial customer training through to post implementation support phase. Contribute to building or enhancing screens, dashboards, and user interfaces. Help drive improvements on the department's Measurable Objectives. Experience and education Degree in Computer Science, Engineering, or related field (or equivalent practical experience). Basic understanding of databases and ability to write SQL queries. Strong analytical and problem solving skills. Ability to debug and troubleshoot technical issues across components. Ability to read, understand, and work within existing codebases. 0 2 years of relevant experience. Preferred Hands on experience with a OOP language (C#, Java, Python, etc.). Exposure to APIs, integrations, or distributed systems. Exposure to customer facing environments. Experience analysing logs and errors. Ability to clearly document issues, steps to reproduce, and resolutions. What we value Curiosity, continuous learning, and willingness to dive into unfamiliar technical areas. Comfort working in ambiguity and solving open ended, real world problems. Excellent interpersonal and communication skills, and a high level of emotional intelligence. Proactive mindset and the ability to operate autonomously. Security clearance will be required in the form of a BPSS check. Why join us Competitive base salary. Generous PTO and flexible work arrangements. Professional development programs and career growth pathways. Strong culture of collaboration, recognition, and support. Hiring process simplified Phone screen with HR Partner 1st Interview with Hiring Manager 2nd Technical/Cultural in person interview Offer We are committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help by reaching out at .