CVL

9 job(s) at CVL

CVL High Wycombe, Buckinghamshire, UK
09/09/2016
We currently have a vacancy for a Back-Up/Storage Engineer to join our team in High Wycombe. The successful applicant will be responsible for working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Role Requirements: * Effectively communicate the current status of all projects, problems, and issues to departmental management. * Attend departmental, project, and general meetings as to effectively represent department responsibilities along with current status as appropriate. * Participate in company provided training and perform independent training as appropriate. * Author policy, procedure and standards documents based on industry best practices and personal research and experience. * Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades. * Assist the senior engineers to ensure that all servers are running at optimal capacity. * Proactively identifies opportunities for improvements to existing processes and for automation of time-consuming tasks. * Install system patches and application updates as directed. * Conduct audit compliance assessments and initiate corrective action. * Devise, apply, and monitor backup and recovery solutions to ensure protection of data. * Provide technical and operational support in designated technology areas and projects as directed. * Execute operational support of corporate, branch and service centre operations and all associated server hardware and software. * Resolve incident management tickets as they arise and ensure timely resolution. * Plan, prioritize, and provide vision with schedules for assigned software and / or hardware changes. * Perform critical system changes after business hours. * Perform other duties as assigned * Understands and promotes GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion Some after-hours work and periodic 24x7 on call support will be required. Experience: * Successful candidate will have several years experience working with Wintel technologies, in a hands on capacity. * Experience of supporting global organizations, and large scale technology migrations * Experience of technical migrations for company mergers, acquisitions, separations essential * Strong EMC Avamar experience v6 * Data Domain * VMware vCenter * Tivoli Storage Manager * RedHat Enterprise Linux v5 and v6 * AIX v6 and v7 Skills/Knowledge: * Minimum 2 years of experience with Avamar and Data Domain * Minimum 2 years of experience in information technology. * Minimum 1 year of experience with Unix and/or Linux server operating systems. * Minimum 1 year of experience with networking and integration * Basic knowledge of transmission / connectivity protocols * Basic knowledge of server hardware. * Basic knowledge of server virtualization technologies. * Basic knowledge of cross platform integration. * Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively * Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action If you feel that you are a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
Our client currently has a vacancy here for a Wintel Engineer to join our team in High Wycombe. This role involves working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Detailed Description * · To assist in the planning, design, implementation, and support of Wintel Server platforms * · Install, configure and maintain windows server 2008R2 / 2012. * · Take ownership of 3rd Line IT support issues * · Maintaining the integrity and availability of the Infrastructure * · Provide technical support for projects as directed * · Responsibility for Data Centre environment: testing, server builds, deployment * · Assist in patch management and application packaging * · Perform critical system changes outside of business hours * · Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks * · Author policy, procedure and standards documents based on industry best practices and personal research and experience * · Perform other duties as assigned * · Understands and promotes policy on Treating Customers Fairly (TCF). * · To ensure ongoing adherence to all relevant compliance regulations and complete all regulatory knowledge training where applicable in a timely fashion * Some after-hours work and periodic 24x7 on call support will be required. Job Requirements * Enterprise / extensive experience of VMware ESXi 5.5 or V6 and Virtual Centre (ideally VCP certified) * Hands on experience and knowledge of Snapshot backup technology. * Virtual server troubleshooting i.e. performance impact, virtual disk expansion etc. * Monitor server performance, capacity and utilization * Troubleshoot break/fix issues and respond to service requests on these technologies. * Knowledge of VMware templates and cloning. * Good Knowledge of VMWare Site Recovery Manager (SRM) * Knowledge and experience of Storage protocols like (NFS, FCoE, CIFS, etc ) * Good understanding of SAN storage in VMware environment. * Knowledge of VDI / Horizon View, Citrix, HP Server/ Blade/ Cluster technologies. * Experience with scripting in a Windows environment (e.g. PowerShell and VBScript) * Support the implementation of VMware hardware and operating systems solutions below * Microsoft Server 2008/ 2012, Microsoft Exchange Server 2007, 2013, Microsoft SharePoint 2007, 2013 If you feel you're a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
We currently have a vacancy for a Service desk Analyst (L2) to join our team in High Wycombe. The successful applicant will be responsible for providing 1st & 2nd level support as part of the Service Desk team based in Cardiff. Job Role: The purpose of this role will be to provide 1st & 2nd level support as part of the Service Desk team based in Cardiff. Position Objectives: * Be readily available to answer phone calls, emails and web portal requests from the users in a professional and efficient manner. * Provide timely, first call resolution to technical support issues while following company standards. * Deal with advanced technical incidents assigned from Level 1 Service Desk Analysts. * Escalate incidents to Resolver groups and 3rd parties. * Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved. * Maintain a high degree of customer service for all support requests. * Log and monitor all incidents to aid in identifying potential problem trends. * To remotely control users PC's to investigate, diagnose and resolve issues. * To offer cover / support to the Desk side support members. * Add fixes and known errors to the Knowledge base. * Manage all aspects of the your own performance e.g. incident handling, quality, timekeeping and absence reporting * Identify any training requirements to help with your role and to develop your skills. * May be required to a shift pattern (including weekends) and offer on call support. Security & Compliance * Ensure that the Service Desk processes and procedures are followed in compliance with GMF security and audit requirements * Be familiar with and support GMF Global Security Policies * Understanding and promoting the GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion. Skills & Knowledge: * A strong focus on service delivery and customer satisfaction * Good attention to detail with a methodical and thorough approach to work * Ability to stay calm under pressure * Organized and good at juggling tasks and prioritizing * A great team player * A desire to show initiative * Highly organized with excellent communication skills * Great communication skills * Enthusiastic and passionate about their work * Good analytical and troubleshooting skills are required * Personal Integrity / Discretion * Open communication style / Good listener * Team focused * Great time management and ability to prioritise multiple responsibilities * Good written and verbal presentation skills Technical Skills: * Has the ability to provide Level 2 IT support * A good knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly * Strong knowledge of Microsoft based operating systems and suites * An understanding of the Business Applications that will be supported, i.e. SRS, MAPS Overview Of: * Understanding of ITIL Best Practice for Service Desk * Understanding of key ITIL Service Management areas Competencies: * Analytical thinking / decision making on daily operational issues * Key focus on service delivery/quality/customer satisfaction * Ability to handle rapidly changing priorities * Broad understanding of business Leadership Behaviours: * Integrity (Integrity & Trust) level 1 * Customer Focus level 2 * Interpersonal Savvy level 2 * Competitive Focus (Drive for Results) level 1 * Collaborative (Peer Relationships) level 1 * Professional (Planning & Organising / Decision Quality) level 1/2 If you feel that you are a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
We currently have a vacancy for a Service desk Analyst (L2) to join our team in High Wycombe. The successful applicant will be responsible for providing 1st & 2nd level support as part of the Service Desk team based in Cardiff. Job Role: The purpose of this role will be to provide 1st & 2nd level support as part of the Service Desk team based in Cardiff. Position Objectives: * Be readily available to answer phone calls, emails and web portal requests from the users in a professional and efficient manner. * Provide timely, first call resolution to technical support issues while following company standards. * Deal with advanced technical incidents assigned from Level 1 Service Desk Analysts. * Escalate incidents to Resolver groups and 3rd parties. * Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved. * Maintain a high degree of customer service for all support requests. * Log and monitor all incidents to aid in identifying potential problem trends. * To remotely control users PC's to investigate, diagnose and resolve issues. * To offer cover / support to the Desk side support members. * Add fixes and known errors to the Knowledge base. * Manage all aspects of the your own performance e.g. incident handling, quality, timekeeping and absence reporting * Identify any training requirements to help with your role and to develop your skills. * May be required to a shift pattern (including weekends) and offer on call support. Security & Compliance * Ensure that the Service Desk processes and procedures are followed in compliance with GMF security and audit requirements * Be familiar with and support GMF Global Security Policies * Understanding and promoting the GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion. Skills & Knowledge: * A strong focus on service delivery and customer satisfaction * Good attention to detail with a methodical and thorough approach to work * Ability to stay calm under pressure * Organized and good at juggling tasks and prioritizing * A great team player * A desire to show initiative * Highly organized with excellent communication skills * Great communication skills * Enthusiastic and passionate about their work * Good analytical and troubleshooting skills are required * Personal Integrity / Discretion * Open communication style / Good listener * Team focused * Great time management and ability to prioritise multiple responsibilities * Good written and verbal presentation skills Technical Skills: * Has the ability to provide Level 2 IT support * A good knowledge of IT systems and infrastructure with an ability to learn new tools/areas quickly * Strong knowledge of Microsoft based operating systems and suites * An understanding of the Business Applications that will be supported, i.e. SRS, MAPS Overview Of: * Understanding of ITIL Best Practice for Service Desk * Understanding of key ITIL Service Management areas Competencies: * Analytical thinking / decision making on daily operational issues * Key focus on service delivery/quality/customer satisfaction * Ability to handle rapidly changing priorities * Broad understanding of business Leadership Behaviours: * Integrity (Integrity & Trust) level 1 * Customer Focus level 2 * Interpersonal Savvy level 2 * Competitive Focus (Drive for Results) level 1 * Collaborative (Peer Relationships) level 1 * Professional (Planning & Organising / Decision Quality) level 1/2 If you feel that you are a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
Our client currently has a vacancy here for a Wintel Engineer to join our team in High Wycombe. This role involves working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Detailed Description * · To assist in the planning, design, implementation, and support of Wintel Server platforms * · Install, configure and maintain windows server 2008R2 / 2012. * · Take ownership of 3rd Line IT support issues * · Maintaining the integrity and availability of the Infrastructure * · Provide technical support for projects as directed * · Responsibility for Data Centre environment: testing, server builds, deployment * · Assist in patch management and application packaging * · Perform critical system changes outside of business hours * · Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks * · Author policy, procedure and standards documents based on industry best practices and personal research and experience * · Perform other duties as assigned * · Understands and promotes policy on Treating Customers Fairly (TCF). * · To ensure ongoing adherence to all relevant compliance regulations and complete all regulatory knowledge training where applicable in a timely fashion * Some after-hours work and periodic 24x7 on call support will be required. Job Requirements * Enterprise / extensive experience of VMware ESXi 5.5 or V6 and Virtual Centre (ideally VCP certified) * Hands on experience and knowledge of Snapshot backup technology. * Virtual server troubleshooting i.e. performance impact, virtual disk expansion etc. * Monitor server performance, capacity and utilization * Troubleshoot break/fix issues and respond to service requests on these technologies. * Knowledge of VMware templates and cloning. * Good Knowledge of VMWare Site Recovery Manager (SRM) * Knowledge and experience of Storage protocols like (NFS, FCoE, CIFS, etc ) * Good understanding of SAN storage in VMware environment. * Knowledge of VDI / Horizon View, Citrix, HP Server/ Blade/ Cluster technologies. * Experience with scripting in a Windows environment (e.g. PowerShell and VBScript) * Support the implementation of VMware hardware and operating systems solutions below * Microsoft Server 2008/ 2012, Microsoft Exchange Server 2007, 2013, Microsoft SharePoint 2007, 2013 If you feel you're a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
We currently have a vacancy for a Back-Up/Storage Engineer to join our team in High Wycombe. The successful applicant will be responsible for working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Role Requirements: * Effectively communicate the current status of all projects, problems, and issues to departmental management. * Attend departmental, project, and general meetings as to effectively represent department responsibilities along with current status as appropriate. * Participate in company provided training and perform independent training as appropriate. * Author policy, procedure and standards documents based on industry best practices and personal research and experience. * Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades. * Assist the senior engineers to ensure that all servers are running at optimal capacity. * Proactively identifies opportunities for improvements to existing processes and for automation of time-consuming tasks. * Install system patches and application updates as directed. * Conduct audit compliance assessments and initiate corrective action. * Devise, apply, and monitor backup and recovery solutions to ensure protection of data. * Provide technical and operational support in designated technology areas and projects as directed. * Execute operational support of corporate, branch and service centre operations and all associated server hardware and software. * Resolve incident management tickets as they arise and ensure timely resolution. * Plan, prioritize, and provide vision with schedules for assigned software and / or hardware changes. * Perform critical system changes after business hours. * Perform other duties as assigned * Understands and promotes GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion Some after-hours work and periodic 24x7 on call support will be required. Experience: * Successful candidate will have several years experience working with Wintel technologies, in a hands on capacity. * Experience of supporting global organizations, and large scale technology migrations * Experience of technical migrations for company mergers, acquisitions, separations essential * Strong EMC Avamar experience v6 * Data Domain * VMware vCenter * Tivoli Storage Manager * RedHat Enterprise Linux v5 and v6 * AIX v6 and v7 Skills/Knowledge: * Minimum 2 years of experience with Avamar and Data Domain * Minimum 2 years of experience in information technology. * Minimum 1 year of experience with Unix and/or Linux server operating systems. * Minimum 1 year of experience with networking and integration * Basic knowledge of transmission / connectivity protocols * Basic knowledge of server hardware. * Basic knowledge of server virtualization technologies. * Basic knowledge of cross platform integration. * Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively * Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action If you feel that you are a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
Our client currently has a vacancy here for a Wintel Engineer to join our team in High Wycombe. This role involves working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Detailed Description * · To assist in the planning, design, implementation, and support of Wintel Server platforms * · Install, configure and maintain windows server 2008R2 / 2012. * · Take ownership of 3rd Line IT support issues * · Maintaining the integrity and availability of the Infrastructure * · Provide technical support for projects as directed * · Responsibility for Data Centre environment: testing, server builds, deployment * · Assist in patch management and application packaging * · Perform critical system changes outside of business hours * · Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks * · Author policy, procedure and standards documents based on industry best practices and personal research and experience * · Perform other duties as assigned * · Understands and promotes policy on Treating Customers Fairly (TCF). * · To ensure ongoing adherence to all relevant compliance regulations and complete all regulatory knowledge training where applicable in a timely fashion * Some after-hours work and periodic 24x7 on call support will be required. Job Requirements * Enterprise / extensive experience of VMware ESXi 5.5 or V6 and Virtual Centre (ideally VCP certified) * Hands on experience and knowledge of Snapshot backup technology. * Virtual server troubleshooting i.e. performance impact, virtual disk expansion etc. * Monitor server performance, capacity and utilization * Troubleshoot break/fix issues and respond to service requests on these technologies. * Knowledge of VMware templates and cloning. * Good Knowledge of VMWare Site Recovery Manager (SRM) * Knowledge and experience of Storage protocols like (NFS, FCoE, CIFS, etc ) * Good understanding of SAN storage in VMware environment. * Knowledge of VDI / Horizon View, Citrix, HP Server/ Blade/ Cluster technologies. * Experience with scripting in a Windows environment (e.g. PowerShell and VBScript) * Support the implementation of VMware hardware and operating systems solutions below * Microsoft Server 2008/ 2012, Microsoft Exchange Server 2007, 2013, Microsoft SharePoint 2007, 2013 If you feel you're a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
Our client currently has a vacancy here for a Wintel Engineer to join our team in High Wycombe. This role involves working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Detailed Description * · To assist in the planning, design, implementation, and support of Wintel Server platforms * · Install, configure and maintain windows server 2008R2 / 2012. * · Take ownership of 3rd Line IT support issues * · Maintaining the integrity and availability of the Infrastructure * · Provide technical support for projects as directed * · Responsibility for Data Centre environment: testing, server builds, deployment * · Assist in patch management and application packaging * · Perform critical system changes outside of business hours * · Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks * · Author policy, procedure and standards documents based on industry best practices and personal research and experience * · Perform other duties as assigned * · Understands and promotes policy on Treating Customers Fairly (TCF). * · To ensure ongoing adherence to all relevant compliance regulations and complete all regulatory knowledge training where applicable in a timely fashion * Some after-hours work and periodic 24x7 on call support will be required. Job Requirements * Enterprise / extensive experience of VMware ESXi 5.5 or V6 and Virtual Centre (ideally VCP certified) * Hands on experience and knowledge of Snapshot backup technology. * Virtual server troubleshooting i.e. performance impact, virtual disk expansion etc. * Monitor server performance, capacity and utilization * Troubleshoot break/fix issues and respond to service requests on these technologies. * Knowledge of VMware templates and cloning. * Good Knowledge of VMWare Site Recovery Manager (SRM) * Knowledge and experience of Storage protocols like (NFS, FCoE, CIFS, etc ) * Good understanding of SAN storage in VMware environment. * Knowledge of VDI / Horizon View, Citrix, HP Server/ Blade/ Cluster technologies. * Experience with scripting in a Windows environment (e.g. PowerShell and VBScript) * Support the implementation of VMware hardware and operating systems solutions below * Microsoft Server 2008/ 2012, Microsoft Exchange Server 2007, 2013, Microsoft SharePoint 2007, 2013 If you feel you're a good match for this role then please apply today
CVL High Wycombe, Buckinghamshire, UK
09/09/2016
We currently have a vacancy for a Back-Up/Storage Engineer to join our team in High Wycombe. The successful applicant will be responsible for working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America. This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux. Role Requirements: * Effectively communicate the current status of all projects, problems, and issues to departmental management. * Attend departmental, project, and general meetings as to effectively represent department responsibilities along with current status as appropriate. * Participate in company provided training and perform independent training as appropriate. * Author policy, procedure and standards documents based on industry best practices and personal research and experience. * Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades. * Assist the senior engineers to ensure that all servers are running at optimal capacity. * Proactively identifies opportunities for improvements to existing processes and for automation of time-consuming tasks. * Install system patches and application updates as directed. * Conduct audit compliance assessments and initiate corrective action. * Devise, apply, and monitor backup and recovery solutions to ensure protection of data. * Provide technical and operational support in designated technology areas and projects as directed. * Execute operational support of corporate, branch and service centre operations and all associated server hardware and software. * Resolve incident management tickets as they arise and ensure timely resolution. * Plan, prioritize, and provide vision with schedules for assigned software and / or hardware changes. * Perform critical system changes after business hours. * Perform other duties as assigned * Understands and promotes GMAC's policy on Treating Customers Fairly (TCF). * To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion Some after-hours work and periodic 24x7 on call support will be required. Experience: * Successful candidate will have several years experience working with Wintel technologies, in a hands on capacity. * Experience of supporting global organizations, and large scale technology migrations * Experience of technical migrations for company mergers, acquisitions, separations essential * Strong EMC Avamar experience v6 * Data Domain * VMware vCenter * Tivoli Storage Manager * RedHat Enterprise Linux v5 and v6 * AIX v6 and v7 Skills/Knowledge: * Minimum 2 years of experience with Avamar and Data Domain * Minimum 2 years of experience in information technology. * Minimum 1 year of experience with Unix and/or Linux server operating systems. * Minimum 1 year of experience with networking and integration * Basic knowledge of transmission / connectivity protocols * Basic knowledge of server hardware. * Basic knowledge of server virtualization technologies. * Basic knowledge of cross platform integration. * Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively * Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action If you feel that you are a good match for this role then please apply today