Carbon60 Project Services

GDSS Project Manager Location: Hybrid - Portsdown Technology Park & Defence sites Contract: 12 month FTC (extension possible) Organisation: Royal Navy - Maritime Domain Awareness (MDA) Security Clearance: DV (or willing to obtain) The Role We are seeking an experienced GDSS Project Manager to lead and coordinate delivery of the Global Decision Support System (GDSS), a key capability supporting the Royal Navy's Maritime Fighting Web and wider MDA transformation. You will provide project leadership, governance, and delivery oversight, working closely with the GDSS Strategy Team, Navy Digital, and Defence partners to ensure GDSS delivery remains aligned to strategic objectives and progresses towards early operational capability. Key Responsibilities Own and manage GDSS delivery plans, milestones, dependencies, and Agile sprint cycles. Run governance forums and provide clear reporting into Futures and MFW portfolios. Coordinate delivery across multiple workstreams including architecture, data, AI, and standards. Ensure alignment with related accelerator programmes (e.g. MERLIN, GRIFFIN, IX4OA) and wider Defence initiatives. Lead stakeholder engagement across Navy Digital, operational teams, and partner organisations. Manage risks, issues, and dependencies in line with RN assurance standards. Skills & Experience Proven delivery of digital, data, or C4ISR programmes within Defence or government. Strong project and risk management capability in complex environments. Experience of Agile and sprint based delivery models. Understanding of data centric and AI enabled systems. Excellent stakeholder engagement and communication skills. DV clearance (or eligibility to obtain). Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

MDA IT Service Desk Manager Location: Portsmouth Clearance: SC (or must be able to obtain) Contract: Fixed-term permanent until 30/04/2028 (potential for extension past this) We are seeking an IT Service Desk Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain knowledge bases, SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through to Maturity and Capability Level 5. Maintain risk and issue registers, ensuring robust disaster recovery (DR) and business continuity (BC) arrangements. Assist with Major Incident coordination and service-restoration activities. Contribute to governance and compliance across cyber security, data protection, and information assurance domains. Lead, develop, and mentor IT service and support staff to maintain performance and capability. What you'll bring ITIL 4 Foundation (minimum), ITIL 4 Managing Professional is preferred. Experience working in a Service Operations or ITSM environment. Experience of Jira Service Management and Confluence. Experience of delivering processes at ISO/IEC 20000 standards. Strong communication, stakeholder engagement, and analytical skills. Person Specification (Essential & Desirable Criteria) Essential Criteria ITIL 4 Foundation certified Experience supporting or delivering ITIL 4 processes Working experience with Jira Service Management and Confluence Strong understanding of service operations principles Ability to interpret SLAs, analyse data and produce reporting packs Excellent verbal and written communication Eligibility and willingness to undergo SC and DV clearanceExperience working with multiple resolver groups or suppliers Desirable Criteria ITIL 4 Managing Professional ISO/IEC 20000 Foundation or audit exposure Experience in MoD, Defence Digital, or other secure UK Gov environments Knowledge of JSPs or public-sector governance frameworks Problem Management / RCA experience Exposure to Jira Assets / CMDB Understanding of XLAs, user-experience metrics Experience with service improvement initiatives Knowledge of automation (Jira Automation) This is an excellent opportunity to lead and develop a Service Management function, on the journey to achieving ITIL4 Maturity and Capability Level 5 within a high-impact operational environment.

Carbon60 Project Services is seeking a Service Delivery Manager for a 12-month contract based in Portsmouth. This role ensures efficient delivery and improvement of NDH(D) services according to ITIL standards. The successful applicant will manage service performance, engage with stakeholders, and lead continuous improvement efforts within a hybrid work setting, making it essential to have a solid understanding of ITIL processes.

Job Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with ITIL v3 and Defence/public sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on site presence at HMNB Portsmouth but could be hybrid, subject to the agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day to day service delivery across Incident, Problem, Change, and other ITIL aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage service performance against agreed KPIs and other service metrics Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management toolsets Support audit evidence gathering and compliance checks as required Continuous Improvement Identify trends, recurring issues, and improvement opportunities Lead the creation, implementation and monitoring of Service Improvement Plans (SIPs) as required Take ownership of operational processes and lead work to improve them and develop the service wrap Tooling Lead the identification and adoption of suitable tools to enhance the management of the NDH(D) service and introduce automation of service management tasks where appropriate Lead the optimisation of existing tools and capabilities within the NDH(D) service to enhance the service wrap Governance & Assurance Ensure compliance with NDH(D) policies and procedures, and relevant MOD regulations (e.g., JSP 453/JSP 440) Support audit activities and maintain accurate records as required Ensure effective operation of change and configuration management processes Ensure asset data (software and licences) is up to date and accurate Define and agree MOUs and OLAs with enabling and supporting organisations as necessary Stakeholder Engagement Develop and agree OLAs with customers as necessary Provide clear, accurate communication with customers, internal teams, and suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours Self starter, comfortable working autonomously Able to think independently to solve problems and prioritise across multiple strands of activity Customer focus Accountability and ownership Clear communication Good judgement under pressure Continuous improvement mindset, able to identify opportunities to improve processes/systems/organisations Stakeholder diplomacy and tact Detail oriented with strong operational discipline Person Specification (Essential & Desirable Criteria) Essential Criteria ITIL v3 Foundation certified Experience supporting or delivering ITIL v3 processes Working experience with Remedy and other ITSM tools Strong understanding of service operations principles Ability to interpret SLAs/OLAs, analyse data and produce reporting packs. Excellent verbal and written communication Eligibility and willingness to undergo SC clearance Experience working with multiple resolver groups or suppliers Desirable Criteria ITIL 4 Foundation Experience in MoD, Defence Digital, or other secure UK Gov environments Knowledge of JSPs or public sector governance frameworks Problem Management / RCA experience Understanding of XLAs, user experience metrics Experience with service improvement initiatives Knowledge of automation