DiSRUPT Agency

Operations Manager - Digital & Business PerformanceCentral London (hybrid, min. 3 days in office) Full-time Reports to COO ? Role overview You will own and improve how the business runs day to day - from digital customer journeys and internal workflows to data, reporting and tools. You will be the HubSpot lead, work closely with the COO and leadership team, and help build scalable, data-driven operations. ? Key responsibilities Design and optimise end-to-end workflows linking the digital front-end (portal/app) with internal systems, reducing manual work and errors. Map and improve cross-functional processes across Sales, Marketing, Customer Success, IT, Finance and partners. Define and track key KPIs (e.g. response times, onboarding, NPS/CSAT, errors, conversions, renewals) and drive continuous improvement. Act as HubSpot superuser: own configuration, workflows, automations, dashboards and data quality; integrate with other systems. Champion digital customer journeys and UX, using data and feedback to simplify self-serve and reduce friction. Lead process improvement projects, root-cause analysis, and document clear processes, playbooks and SOPs. Support the COO and leadership team with dashboards, analysis and cross-functional projects. ? What you'll bring Experience in operations, business operations, process improvement or digital transformation in a fast-paced environment. Advanced HubSpot (or similar B2B CRM/automation) experience. Proven record of improving processes and customer outcomes. Strong data and Excel skills, able to structure, analyse and use data for decisions. Comfortable mapping complex workflows and simplifying them. Tech-savvy, quick to learn new tools, and able to coach others. Strong stakeholder, communication and influencing skills; high accuracy and accountability. ? Desirable: experience in insurance/financial services, portal/app-based journeys and UX/UI, API integrations, and scaling or early-stage businesses. ? Mindset Commercial, analytical, technically minded. Hands-on, practical, and strategic. Curious, improvement-focused, calm under pressure, collaborative and ambitious to grow into senior leadership. ?

Digital Marketing Executive - Central London Growing BTR Brand Are you a creative and data-driven marketer ready to take the next step in your career?Join a fast-growing Build to Rent (BTR) business based in central London, supporting the delivery of innovative digital campaigns and helping shape the online presence of a brand that's redefining modern city living. As Digital Marketing Executive, you'll work closely with the Senior Marketing Manager and Head of Marketing across performance marketing, content, reporting and campaign delivery. This is a hands-on role offering genuine scope to learn, build experience and make a visible impact on a dynamic and expanding marketing function. What you'll bring: Around two years' experience in digital marketing, ideally with brand or agency exposure. A sharp eye for detail and strong written communication. Confidence in managing multiple deadlines and using CMS platforms. Awareness of tools such as Google Analytics, Google Ads or Meta Ads Manager. A love for turning insight into action - using data to optimise campaigns and drive performance. Bonus: experience in real estate or property marketing. If you're looking for a role that mixes creativity, collaboration and measurable impact in a supportive, forward-thinking team, we'd love to hear from you.