IT Answers

2nd Line IT Support & Field Engineer Office-Based (Liverpool) + Regular Customer Site Travel £30,000 £34,000 DOE & Great Benefits Full UK Driving Licence Essential Not your average Helpdesk role. We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network. You'll own problems end-to-end, work independently, and have real say in front of customers. IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role. What You'll Be Doing Resolving escalated 2nd-line tickets hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi Attending customer sites for reactive fixes, installs and infrastructure projects Installing/replacing PCs, printers, access points, switches, firewalls and routers Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets Keeping documentation, network diagrams and handover notes sharp Covering the field rota during busy periods, holidays and sickness What You'll Bring 2nd-line support, infrastructure or MSP engineering experience Strong Windows troubleshooting + hands-on Microsoft 365 admin Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge Experience installing and terminating Cat5e/Cat6 cabling and network kit Confidence attending sites independently, with strong customer-facing skills Full UK driving licence (essential) Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs. What's In It For You £30,000 £34,000 DOE Genuine variety no two weeks the same Real progression toward a senior infrastructure/field-project role Supportive, growing technical team What s Next If you have the enthusiasm and skillset to hit the ground running on this 2nd Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.