CODEVERSE LIMITED

We are seeking a highly accomplished Senior ServiceNow Architect to lead the design, implementation, and ongoing evolution of our ServiceNow ecosystem for Telecoms. This is a pivotal role responsible for driving end-to-end platform strategy focussing on TSM, TSOM, CPQT, CMDB and SPMT ServiceNow modules. The successful candidate will spearhead the migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale. KEY RESPONSIBILITIES Platform Architecture & Strategy Define and own the end-to-end ServiceNow architecture, ensuring alignment with enterprise technology strategy and business objectives across all product lines. Lead solution design for TSM, TSOM, CPQT, and SPMT modules, including configuration, customisation, workflow automation, and performance optimisation. Govern platform standards, design patterns, and architectural guardrails to ensure scalability, maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering, and stakeholder change management. Define migration strategies including phased cut-overs, parallel runs, data mapping, and rollback planning to minimise business disruption. Collaborate with business analysts, process owners, and end-users to validate migrated workflows and ensure functional parity with or improvement over legacy systems. TSM / TSOM / CPQT / SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder Engagement Act as the primary technical authority for ServiceNow, product owners, and delivery teams to translate business requirements into architectural solutions. Mentor and coach a team of ServiceNow developers and administrators, fostering a culture of technical excellence and continuous improvement. Manage relationships with ServiceNow account teams, implementation partners, and third-party vendors to ensure commercial and technical alignment. Contribute to pre-sales and bid activities by providing solution designs, effort estimates, and technical responses for RFPs. QUALIFICATIONS & EXPERIENCE Essential 10+ years of enterprise IT experience with a minimum of 6 years hands-on ServiceNow architecture and implementation. Demonstrable end-to-end implementation experience across TSM, TSOM, CPQT, and SPMT product modules. Proven track record leading ITSM platform migrations from legacy tooling to ServiceNow in complex, regulated environments. Deep expertise in ServiceNow integration patterns: REST, SOAP, MID Server, Service Bridge, IntegrationHub, Flow Designer, and CMDB Discovery. Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent). Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees. SKILLS & COMPETENCIES Technical Skills Core: ServiceNow Platform ITSM, TSOM, TSM, SPMT, CPQT REST/SOAP APIs, OAuth, SAML, SSO, MID Server, Discovery, CMDB, CORP AD integration Integration Hub, Flow Designer, Service Bridge Workflow Editor, Automated Test Framework JavaScript (ServiceNow scripting), Angular, HTML/CSS for Portal development Behavioural Competencies Strategic thinking with an ability to balance long-term architectural vision with pragmatic delivery. Strong written and verbal communication; able to produce high-quality architecture documentation, HLDs, and LLDs. Analytical problem-solving with a data-driven approach to decision-making. Collaborative leadership style - comfortable working across engineering, business, and vendor teams simultaneously. Self-motivated, with a high degree of accountability and ownership over platform outcomes.