CVL

£17k - £25k Negotiable + Company Vehicle & Mobile phone Overview As a Field Based Engineer your role will be to support the installation of company and 3rd party products across our customer sites. Ensuring that all work is carried out is to the highest standard, most cost effective method in a professional manner. Minimising customer disruption and resolving customer technical issues in a timely manner Supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role. Responsibilities • To provide support and training of equipment both remotely and on customer sites • Maintain and Develop technical knowledge in line with Product development • To provide customers with a point of contact throughout the duration of the ticket being logged with The Service Desk and assigned to Field Engineering • Ensure the accurate tracking of all hardware equipment used during support calls in conjunction with our Logistics Team • To work with the Service Desk and Project Engineers to ensure the accurate recording and tracking of all customer incidents and requests • To provide support and training as and when required to the engineering team • To provide basic customer training and handover as and when required • To deal with support calls in a timely manner, minimising any customer impact • Escalate complaints to the Field Engineering Manager/ IT Support Manager • Passing on any potential sales opportunities identified over to the relevant team • To work with Sales, R&D, Product Managers to assist in the development of new designs and proposals, as and when required • Participate in the companies Out of Hours rota if required Required Skills • Previous experience of work in a field based engineering role • Experience of PC set up, installation & configuration • Good understanding of Windows XP/7 • Experience and understanding of TCP/IP, routers, switches & basic networking • Experience of bespoke software and hardware would be desirable along with telephony systems and integration • A ‘can do’ attitude and a willingness to work hard • Strong team player • Able to think on your feet, and make decisions made on facts • Customer Centric and professional • Excellent Customer Service skills • Ability to work under pressure, sometimes in sensitive situations • Commercially aware • Excellent communication skills, both verbal and written