Gails

ABOUT THE ROLE Work with the team on development and management of applications focused on forecasting, ordering, production, staff planning, transport and online. A hands-on role to deliver applications working with other staff and partners. Collaborate with cross-functional teams to design, develop, and implement scalable and reliable cloud applications. Utilize data science and analytics to enhance application functionality and performance. Work with the data team to create and deploy machine learning models and AI-driven solutions for real-world applications. Monitor and maintain application performance, ensuring high availability and reliability. Mentor and guide other developers, fostering a culture of continuous learning and improvement. Develop effective working relationships with colleagues within and beyond Technology to ensure that a consistent, high-quality service is delivered. AND YOU THE MISSING INGREDIENT Ideally a bachelor's degree in Computer Science, Analytics, Engineering, or a related field. Minimum of 1+ years of experience in coding with Python and React.js. Knowledge of databases (SQL & NoSQL) and API development/integration. Familiarity with enterprise architecture design and delivery (Azure, GitHub, etc). Proven experience in building cloud applications using Microsoft Azure / cloud. Strong interest in data science and analytics. Excellent problem-solving skills and attention to detail. Knowledge of effective business analysis - ability to gather, document, and analyse business requirements effectively and the experience creating user stories, process flows, and wireframes. Ability to work effectively in a fast-paced, dynamic environment. Strong communication and collaboration skills. "Can do" outlook and approach to work. Demonstrate the ability to think around issues and look at the bigger picture to provide solutions through a variety of problem-solving techniques. Ability to prioritise issues according to business needs, and to escalate when necessary/appropriate, and problem solve Preferred Qualifications: Experience in manufacturing, retail or hospitality industries. Knowledge of other programming languages and frameworks. Interest and experience with AI solution engineering Interest and experience of data analytics and data pipelines. BENEFITS BAKED IN Free food and drink when working 50% off food and drink when not working 25 days holiday + Bank holiday Pension Scheme Discounts and Savings from high-street retailers and restaurants 24 hour GP service Cycle to work scheme Twice yearly pay review Development programmes for you to RISE with GAIL's

Reports into: Technology Support Manager Department: Technology Services Location: Hendon, occasional travel to GAIL's retail locations and head office Working Hours: 40 hours (shifts covering 8am to 6pm) Evenings and weekend on-call rota cover Overall Purpose of the Role A hands-on role to deliver technology service level agreements with the wider business. Resolve questions related to systems, software, connectivity and hardware. Successfully triage questions and deliver self-help solutions and recommendations. Co-ordinate escalation and resolution of incidents with technology partners and across the wider technology team. Develop effective working relationships with colleagues within and beyond Technology to ensure that a consistent, high-quality service is delivered. Areas of Responsibility Reporting to the Technology Support Manager. Work flexibly and be part of the on-call rota. Demonstrate exceptional customer service skills with a positive problem-solving attitude, delivering high quality technical support to the business Deal directly with end users and working to resolve calls within agreed Service Level Agreements (SLA) Provide hardware and software support both locally and remotely for the Group Take on additional tasks or responsibilities as business needs dictate and/or as part of own professional development Manage your question / ticket queue effectively and efficiently by owning incidents and requests, ensuring regular, accurate and courteous updates are given to the user(s). Liaise with and escalate issues. Possible travel around London to resolve issues requiring intervention Experience/Skills: A working knowledge and ideally some experience of supporting IT applications, platforms, and technologies (M365, Azure, Active Directory, hardware) Strong organisation skills, personally and professionally. "Can do" outlook and approach to work. Technology qualifications / certifications a bonus. Excellent written and verbal communication skills Ability to investigate and troubleshoot issues, be curious, always keep users up to date, and drive solutions to a conclusion. Demonstrate the ability to think around issues and look at the bigger picture to provide solutions through a variety of problem-solving techniques. Ability to prioritise issues according to business needs, and to escalate when necessary/appropriate, and problem solve An ability to think critically about systems and to adjust consistently as needed Document learnings to build the knowledge repository. Willingness and ability to learn about standard and bespoke applications What we offer Free food and drink when working 50% off food and drink when not working 25 days holiday + Bank holiday Pension Scheme Discounts and Savings from high-street retailers and restaurants 24 hour GP service Cycle to work scheme Twice yearly pay review Development programmes for you to RISE with GAIL's SCA Qualifications & AST