Inspired Search Ltd

Senior AWS Support Engineer About the Role We are seeking a highly skilled Senior AWS Support Engineer to join our IT team. This role is pivotal in supporting, maintaining, and enhancing AWS cloud infrastructure. You'll ensure systems are secure, scalable, and high-performing, while offering expert guidance on architecture, compliance, and operational best practices. You'll also act as a key technical contact for internal teams and external digital businesses. Key Responsibilities Manage and support AWS services including EC2, S3, RDS, VPC, IAM, Lambda, CloudWatch, and more. Ensure cloud environments are secure and compliant with industry standards. Monitor systems, respond to incidents, and troubleshoot across cloud and hybrid setups. Design and implement improvements to cloud infrastructure from concept to deployment. Maintain documentation for all cloud systems to ensure transparency and knowledge sharing. Provide support for public-facing, load-balanced web applications. Manage and mentor Junior Support Engineer Essential Skills & Experience Minimum 3 years in cloud support, with a proven track record in enterprise-level AWS environments. Strong understanding of cloud networking, VPNs, routing, and firewalls. Experience with infrastructure as code (CloudFormation, Terraform). Proficiency in secure data transfer protocols and encryption. Ability to lead cloud migration and optimization projects. Excellent troubleshooting and problem-solving skills. Strong customer service and communication skills. Preferred Skills Experience with containerization (Docker, ECS, EKS). Familiarity with CI/CD pipelines and DevOps tools (Jenkins, GitHub Actions). Knowledge of AWS cost optimization and performance tuning. Exposure to multi-cloud or hybrid cloud environments. Scripting skills (Python, Bash, PowerShell). Experience mentoring junior engineers and leading technical projects. Understanding of cloud computing models and their pros/cons. Qualifications Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). AWS Certifications (Solutions Architect, SysOps Administrator, Security Specialty - desirable). ITIL Foundation certification - desirable. Knowledge of Cyber Security solutions and standards (Cyber Essentials+, ISO27001). Working Relationships Internal: IT Support Team Digital businesses (3 key entities) Infrastructure & Security Teams Business Communication & Messaging Teams Project Managers & Technical Leads External: Cloud service providers and vendors External auditors and compliance consultants Clients requiring secure cloud access and data transfer Ready to take your AWS expertise to the next level? Apply now and become a key player in our cloud transformation journey.

Job Opportunity: Microsoft Azure and O365 Senior Support Engineer Location: Warrington Department: IT Reporting to: Head of IT Are you a cloud-savvy IT professional with a passion for Microsoft technologies? We're looking for a Senior Support Engineer to take ownership of our Microsoft Azure and Office 365 infrastructure, ensuring it remains secure, reliable, and high-performing. Key Responsibilities: Provide expert support and maintenance for Microsoft Azure services (VMs, networking, security, monitoring). Administer and optimize Office 365 applications including Exchange Online, SharePoint, Teams, and OneDrive. Manage Azure Active Directory and identity solutions. Configure and maintain firewalls, routers, switches, and VPNs. Monitor cloud security risks and implement mitigation strategies. Support public-facing, load-balanced web servers. Document systems and processes for transparency and knowledge sharing. Troubleshoot complex technical issues with precision and efficiency. Preferred Skills: PowerShell scripting and automation. Experience with hybrid cloud environments and on-premises integration. Familiarity with compliance frameworks (ISO 27001, Cyber Essentials). Cloud cost optimization and performance tuning. Mentoring junior engineers and leading technical projects. Collaboration: You'll work closely with: IT Support, Infrastructure, Security, and Development teams. Project Managers and Technical Leads. External cloud service providers, vendors, auditors, and clients. Qualifications & Experience: Minimum 5 years in cloud support or infrastructure engineering. Proven experience managing enterprise-level Azure and O365 environments. Track record of leading cloud migration or optimization projects. Ready to take your cloud expertise to the next level? Apply now and become a key player in shaping our cloud strategy and infrastructure.