Derbyshire Fire & Rescue

3r d Line ICT Support Engineer Contract Type: permanent Salary: Grade F Salary £50,000 per annum - the salary includes a market supplement (reviewed annually), base pay band Grade F £37,280 £41,771 per annum Location: Joint Headquarters at Butterly Hall, Ripley Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate. Department: Systems and Information Reports to: Brett Clements Closing date: midnight 04.01.2026 About Us: At Derbyshire Fire & Rescue Service, we re more than an emergency service we re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We re proud to be one of the country s top-performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majesty s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role: Derbyshire Fire & Rescue Service is seeking a highly skilled 3rd Line ICT Support Engineer to join our Systems and Information team. This is a technical role requiring practitioner to expert-level knowledge across a wide range of IT infrastructure, systems, and data. You will play a key part in ensuring our mission-critical IT services remain secure, reliable, and high-performing. As a key member of the ICT team, you will provide third-line support to our workforce, ensuring that systems are secure, reliable, and fit for purpose. You ll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services. Key Responsibilities Provide advanced technical support for IT infrastructure, systems, and data, ensuring availability and performance. Install, configure, troubleshoot, and maintain enterprise-level hardware and software. Deliver IT services aligned with ITIL best practices. Act as a technical mentor within the ICT Service Delivery Team. Assist with project-based work, system upgrades, and contingency planning. Collaborate with internal teams and external partners on technical issues and ICT strategies. Participate in the on-call rota and occasional out-of-hours work. Essential Skills & Abilities: Strong organisational and time management skills. Ability to work independently and collaboratively. Excellent communication skills for technical and non-technical audiences. Proven ability to diagnose and resolve complex IT issues. Essential Knowledge & Experience: Advanced to expert-level knowledge of IT infrastructure technologies. Experience with servers (e.g., Windows Server), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud platforms (Azure/AWS). Strong understanding of IT security, business continuity, and network-based storage. Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI). Experience of business continuity and disaster recovery systems and methods Required Qualifications: Level 5 qualification in an IT-related subject or equivalent experience. E.g a diploma of higher education (DipHE), a foundation degree or higher national diploma (HND). English and Maths GCSE (Grade A -C or 9 4). Evidence of continuous professional development. Desirable: ITIL Foundation, Microsoft certifications. Why Join Us? Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives. What We Offer in Return: We believe in rewarding our people with more than just a salary. Here s what you can expect when you join us: Flexible working hours. Agile working (60% office based) Family friendly policies. Annual Leave entitlement of 25 days Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost) and eligibility to apply for Blue Light Card. Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. How to Apply: To apply and find out more and see the Job Description and Person Specification, please click apply. The closing date for completed applications is midnight on 04.01.2026 Interviews will be held in the week commencing 19.01.2026

Technical Specialist (Replacement Mobilising System) Location: Based at Ilkeston Community Fire Station with other locations on an as required basis Hours: 37 hours however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate. Salary: Grade G £41,771- £47,181 per annum Vacancy Type: Fixed Term to October 2026 Department: Systems and Information Reports to: T/GM - RMS Implementation Lead Closing Date: Applications will be reviewed on a rolling basis and the vacancy will remain open until a suitable candidate is appointed. About Us : At Derbyshire Fire & Rescue Service, we're more than an emergency service-we're a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it's responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference. We're proud to be one of the country's top-performing fire and rescue services, recently rated 'Good' in 9 out of 11 areas by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do . About the Role : Derbyshire Fire & Rescue Service are looking for a Technical Specialist experienced in designing the installation and integration of end points with large-scale business system solutions You will have responsibilities in all phases of the project lifecycle for a new Replacement Mobilising Solution and its components. Required Qualifications and Experience Experience of working on large IT projects including all phases of the project life cycle to implement technical solutions. Evidence of Technical analysis skills Evidence of Network and Telephony configuration and design Evidence of installing Hardware and Operating Systems Experience of working with and implementing Cloud based environments e.g Azure Essential Educated to degree level in Computing or related subject or equivalent demonstrable experience and training relevant to the role Willingness, interest and aptitude to keep up to date and learn software and hardware systems as required Demonstrate evidence of continual professional development and competence Desirable ITIL foundation qualification There will be a requirement for some travel around the Derbyshire and Nottinghamshire region for which a pool car can be provided. The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. What we offer In return : Flexible working hours. Agile working (60% office based) Family friendly policies. Annual Leave entitlement of 27 days, increasing to 32 days after 5 years' service. Free, secure on-site car parking. Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations. Employee discount scheme (Boost) and eligibility to apply for Blue Light Card. Employee support networks. Enhanced Maternity Pay (subject to meeting eligibility criteria). Occupational Sick Pay subject to length of service, increasing up to 6 months' full & 6 months' half after 5 years' service. Ongoing training and development opportunities. Eligibility to join the Local Government Pension Scheme with generous employer contributions. Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages. Guidance on the Pension implications of undertaking a temporary role / temporary promotion are attached. We are committed to equality and fairness at work. Applications are encouraged from all diverse communities. Derbyshire Fire and Rescue Service's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK. All applicants must have a valid driving license. To Apply If you feel you are a suitable candidate and would like to work for Derbyshire Fire and Rescue, please click apply to be redirected to their website to complete your application. Closing date : Applications will be reviewed on a rolling basis and the vacancy will remain open until a suitable candidate is appointed. Interviews and Job-Related tests will be held, in person, at Ilkeston Community Fire Station w/c 13th October 2025 further dates will be provided should there be no appointment from the initial round.