The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry. £28,000 - £34,000 North Leeds / Hybrid Client Details This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department. Description Provide technical support to customers via phone, email, and other communication channels. Troubleshoot and resolve product-related issues efficiently and effectively. Maintain detailed records of customer interactions and solutions provided. Collaborate with internal teams to escalate and resolve complex technical problems. Offer guidance to customers on product usage and features. Contribute to the creation of support documentation and FAQs. Participate in training sessions to stay updated on new products and technologies. Ensure customer satisfaction by delivering timely and professional support. Profile A successful Technical Product Support Specialist should have: A background in technical support in a products focused role Strong problem-solving skills and a detail-oriented approach. Excellent communication skills, both written and verbal. A proactive attitude with the ability to learn and adapt quickly. Familiarity with troubleshooting technical products or software. A commitment to providing exceptional customer service. Job Offer A competitive salary range of £28,000 to £34,000 per annum. Opportunities for personal development and career growth. A bonus structure to reward your contributions. A permanent role within a supportive and collaborative team. A Leeds-based office location with accessible transport links. This is an exciting opportunity for a Technical Product Support Specialist to advance their career If you are ready to make a positive impact, apply now!
02/10/2025
Full time
The Technical Product Support Specialist will provide expert assistance to customers, ensuring a seamless experience with the company's products. This role focuses on resolving technical queries while maintaining excellent customer service standards in the retail industry. £28,000 - £34,000 North Leeds / Hybrid Client Details This opportunity is with a medium-sized organisation within the retail industry, known for its strong emphasis on customer satisfaction and innovative product offerings. The company operates in a fast-paced environment, offering opportunities for professional development within its Leeds-based customer service department. Description Provide technical support to customers via phone, email, and other communication channels. Troubleshoot and resolve product-related issues efficiently and effectively. Maintain detailed records of customer interactions and solutions provided. Collaborate with internal teams to escalate and resolve complex technical problems. Offer guidance to customers on product usage and features. Contribute to the creation of support documentation and FAQs. Participate in training sessions to stay updated on new products and technologies. Ensure customer satisfaction by delivering timely and professional support. Profile A successful Technical Product Support Specialist should have: A background in technical support in a products focused role Strong problem-solving skills and a detail-oriented approach. Excellent communication skills, both written and verbal. A proactive attitude with the ability to learn and adapt quickly. Familiarity with troubleshooting technical products or software. A commitment to providing exceptional customer service. Job Offer A competitive salary range of £28,000 to £34,000 per annum. Opportunities for personal development and career growth. A bonus structure to reward your contributions. A permanent role within a supportive and collaborative team. A Leeds-based office location with accessible transport links. This is an exciting opportunity for a Technical Product Support Specialist to advance their career If you are ready to make a positive impact, apply now!
We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and commitment to excellence. Operating as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI's and targeted metrics set out for the GIS Service Desk. In a critical event, manage and support the Critical Incident Management process. Manage our user facing GIS communication process to alert or notify users about planned/unplanned service outages, IT projects or IT news. Play a role in the diagnostic team in our Problem Management process to investigate root causes of recurring incidents. Demonstrate a proactive approach to Continual Service Improvement. Profile A successful Service Desk Analyst should have: Experience in providing IT support in an FMCG or similar environment. Knowledge of Windows operating systems and common business applications. Familiarity with IT service management tools and ticketing systems. Strong troubleshooting skills for hardware, software, and network-related issues. A customer-focused approach with strong communication skills. Relevant IT certifications or equivalent experience. Job Offer A salary of £28,000 - £30,000 per annum (DOE) Free on-site parking Mon - Fri working hours Career prospects If you are passionate about technology and are ready to make an impact as a Service Desk Analyst, we encourage you to apply today!
01/10/2025
Full time
We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and commitment to excellence. Operating as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI's and targeted metrics set out for the GIS Service Desk. In a critical event, manage and support the Critical Incident Management process. Manage our user facing GIS communication process to alert or notify users about planned/unplanned service outages, IT projects or IT news. Play a role in the diagnostic team in our Problem Management process to investigate root causes of recurring incidents. Demonstrate a proactive approach to Continual Service Improvement. Profile A successful Service Desk Analyst should have: Experience in providing IT support in an FMCG or similar environment. Knowledge of Windows operating systems and common business applications. Familiarity with IT service management tools and ticketing systems. Strong troubleshooting skills for hardware, software, and network-related issues. A customer-focused approach with strong communication skills. Relevant IT certifications or equivalent experience. Job Offer A salary of £28,000 - £30,000 per annum (DOE) Free on-site parking Mon - Fri working hours Career prospects If you are passionate about technology and are ready to make an impact as a Service Desk Analyst, we encourage you to apply today!
