Location: Derby, East Midlands Hybrid Working Hours: Full-Time Salary: Up to £45,000 + competitive bonus and benefits Discover your next career move as a Business Development Executive with a forward-thinking legal firm. This role is perfect for a proactive and personable individual with a background in sales and a passion for driving new business. If you thrive on nurturing relationships and opening new doors, this is a fantastic opportunity to elevate your career within a close-knit team. What you will be doing As a Business Development Executive, your primary focus will be on generating new leads, building strong client relationships, and contributing to the company s growth. You will work closely with the team to develop strategies that foster business expansion and enhance the company's market presence. Identify and target potential clients through cold outreach, prospecting, and lead generation activities Make outbound calls and emails to establish initial contacts and qualify leads Develop and maintain a pipeline of prospective clients Participate in networking events and business meetings to promote the firm s services Collaborate with the legal team to understand service offerings and tailor pitches effectively Maintain accurate and up-to-date CRM records of all outreach and client interactions What we are looking for We are seeking a motivated individual with a proven track record in sales and business development, particularly within professional services. Your proactive attitude and excellent communication skills will be crucial in successfully identifying and converting new business opportunities. Previous experience in Business Development or Sales, ideally within a professional services environment Strong understanding of lead generation, cold calling, and prospecting techniques Excellent communication and interpersonal skills Self-motivated with a strategic mindset and tenacity Ability to work independently and as part of a collaborative team Relevant qualifications in sales, marketing, or business development are desirable but not essential Don t miss out on this exciting chance to join a dynamic legal company and make a real impact. If you re ready to take your sales career to the next level, we want to hear from you.
02/09/2026
Full time
Location: Derby, East Midlands Hybrid Working Hours: Full-Time Salary: Up to £45,000 + competitive bonus and benefits Discover your next career move as a Business Development Executive with a forward-thinking legal firm. This role is perfect for a proactive and personable individual with a background in sales and a passion for driving new business. If you thrive on nurturing relationships and opening new doors, this is a fantastic opportunity to elevate your career within a close-knit team. What you will be doing As a Business Development Executive, your primary focus will be on generating new leads, building strong client relationships, and contributing to the company s growth. You will work closely with the team to develop strategies that foster business expansion and enhance the company's market presence. Identify and target potential clients through cold outreach, prospecting, and lead generation activities Make outbound calls and emails to establish initial contacts and qualify leads Develop and maintain a pipeline of prospective clients Participate in networking events and business meetings to promote the firm s services Collaborate with the legal team to understand service offerings and tailor pitches effectively Maintain accurate and up-to-date CRM records of all outreach and client interactions What we are looking for We are seeking a motivated individual with a proven track record in sales and business development, particularly within professional services. Your proactive attitude and excellent communication skills will be crucial in successfully identifying and converting new business opportunities. Previous experience in Business Development or Sales, ideally within a professional services environment Strong understanding of lead generation, cold calling, and prospecting techniques Excellent communication and interpersonal skills Self-motivated with a strategic mindset and tenacity Ability to work independently and as part of a collaborative team Relevant qualifications in sales, marketing, or business development are desirable but not essential Don t miss out on this exciting chance to join a dynamic legal company and make a real impact. If you re ready to take your sales career to the next level, we want to hear from you.
Business Development Executive Are you a driven, self-motivated sales professional who thrives on winning new business and building strong relationships? If you are a consultative sales person who loves meeting clients, solving real problems and reaping the rewards of your own effort, this could be the opportunity that elevates your career. We are recruiting 2 roles , locations: 1 x covering North West , 1 x covering South West - must be located around the East Midlands due to regular time in the Derby HQ (Twice weekly after onboarding/training). Salary: £37,500 - £40,000 (£50,000 + realistic OTE) We re supporting a well-established, expanding organisation in the health and safety products space, known for exceptional training, internal progression, and genuine earning potential. With big growth plans and a strong reputation in the market, they re now looking for two hungry, proactive sales professionals to join their expanding team. What you'll be doing: You ll take full ownership of your territory, selling an innovative product range directly to end users across sectors including construction, manufacturing, horticulture, and grounds maintenance. This is a hands-on, consultative field sales role where success comes from curiosity, resilience, intelligent questioning, and a genuine ability to understand customer challenges. Expect plenty of variety: Prospecting, networking and uncovering new customers Managing a healthy pipeline built through your own activity plus marketing leads Cold calling and confident outreach Demonstrating product value and closing deals Maintaining accurate records within HubSpot CRM Some early starts, later finishes, and occasional overnight stays This is not a 9 5 desk role - it s for someone who enjoys the autonomy of field sales and the satisfaction of winning business through effort and persistence. What s on Offer £37.5k £40k base salary Uncapped commission, realistic OTE £50k+ 24 days holiday + bank holidays Company pension Option to join BUPA healthcare Excellent on-site facilities including gym, games areas, and subsidised canteen Full product and regulatory training plus ongoing personal development What we are looking for: Strong B2B sales experience - you may be looking to develop into a field role, you may have experience already in the field. Confidence in prospecting and cold calling Confident in converting leads face to face and online. Ability to balance hunting new business with nurturing existing accounts Full UK driving licence A flexible, proactive, resilient attitude Experience within construction, manufacturing, horticulture, or similar sectors is useful but not essential - drive and hunger matter more than industry background. Who Will Succeed in this role? Someone curious, self-driven, and commercially sharp. You ll enjoy taking ownership, learning the products inside out and pushing yourself to hit and exceed targets. If you re motivated, ambitious, and want a role where effort equals reward, you ll thrive. If you have the experience we are looking for and you think you will succeed within this industry and role, apply today. Other roles you may have applied: Business Development Manager , Sales Executive , New Business Executive , Sales Account Manager , BD Executive
01/09/2026
Full time
Business Development Executive Are you a driven, self-motivated sales professional who thrives on winning new business and building strong relationships? If you are a consultative sales person who loves meeting clients, solving real problems and reaping the rewards of your own effort, this could be the opportunity that elevates your career. We are recruiting 2 roles , locations: 1 x covering North West , 1 x covering South West - must be located around the East Midlands due to regular time in the Derby HQ (Twice weekly after onboarding/training). Salary: £37,500 - £40,000 (£50,000 + realistic OTE) We re supporting a well-established, expanding organisation in the health and safety products space, known for exceptional training, internal progression, and genuine earning potential. With big growth plans and a strong reputation in the market, they re now looking for two hungry, proactive sales professionals to join their expanding team. What you'll be doing: You ll take full ownership of your territory, selling an innovative product range directly to end users across sectors including construction, manufacturing, horticulture, and grounds maintenance. This is a hands-on, consultative field sales role where success comes from curiosity, resilience, intelligent questioning, and a genuine ability to understand customer challenges. Expect plenty of variety: Prospecting, networking and uncovering new customers Managing a healthy pipeline built through your own activity plus marketing leads Cold calling and confident outreach Demonstrating product value and closing deals Maintaining accurate records within HubSpot CRM Some early starts, later finishes, and occasional overnight stays This is not a 9 5 desk role - it s for someone who enjoys the autonomy of field sales and the satisfaction of winning business through effort and persistence. What s on Offer £37.5k £40k base salary Uncapped commission, realistic OTE £50k+ 24 days holiday + bank holidays Company pension Option to join BUPA healthcare Excellent on-site facilities including gym, games areas, and subsidised canteen Full product and regulatory training plus ongoing personal development What we are looking for: Strong B2B sales experience - you may be looking to develop into a field role, you may have experience already in the field. Confidence in prospecting and cold calling Confident in converting leads face to face and online. Ability to balance hunting new business with nurturing existing accounts Full UK driving licence A flexible, proactive, resilient attitude Experience within construction, manufacturing, horticulture, or similar sectors is useful but not essential - drive and hunger matter more than industry background. Who Will Succeed in this role? Someone curious, self-driven, and commercially sharp. You ll enjoy taking ownership, learning the products inside out and pushing yourself to hit and exceed targets. If you re motivated, ambitious, and want a role where effort equals reward, you ll thrive. If you have the experience we are looking for and you think you will succeed within this industry and role, apply today. Other roles you may have applied: Business Development Manager , Sales Executive , New Business Executive , Sales Account Manager , BD Executive
Graduate ServiceNow Support Analyst Competitive Salary Derby (Hybrid) Permanent We are continuing to invest heavily in our ServiceNow platform and digital transformation capabilities. As part of this growth, we are looking to appoint a Graduate ServiceNow Support Analyst on a permanent basis. This is an exciting opportunity for a recent graduate looking to begin a career within technology, platform support, and enterprise applications. You'll receive hands-on training, work alongside experienced ServiceNow professionals, and gain exposure to one of the world's leading digital workflow platforms. Role Summary As a Graduate ServiceNow Support Analyst, you will support the day-to-day operation of the ServiceNow platform, helping to resolve user queries, investigate incidents, and assist with system configuration and enhancement activities. Working closely with platform specialists, developers, business stakeholders, and third-party partners, you will develop your technical knowledge while contributing to the ongoing success of a business-critical platform. This role offers an excellent foundation for a long-term career within ServiceNow and could lead to opportunities as a ServiceNow Developer, Technical Consultant, Platform Administrator, or Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with maintaining system documentation, user guides, and knowledge articles. • Work with senior team members to identify recurring issues and potential improvements. • Learn ServiceNow administration and configuration best practices. • Participate in training and development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About You We're looking for enthusiastic graduates who are passionate about technology and eager to build a career in digital platforms and IT services. You may have: • A degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, Cyber Security, or a related discipline. • A genuine interest in technology, digital transformation, and enterprise systems. • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • The ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk, ticketing, or workflow management tools. • Relevant university projects, internships, placements, or work experience within technology. What You'll Receive • Structured training and mentoring from experienced ServiceNow professionals. • Clear career progression opportunities. • Exposure to enterprise-scale technology platforms. • Support towards ServiceNow certifications. • Hybrid working environment. • Competitive salary and benefits package. Key Competencies • Customer Focus • Problem Solving • Communication Skills • Curiosity and Willingness to Learn • Teamwork and Collaboration • Attention to Detail • Adaptability
01/09/2026
Full time
Graduate ServiceNow Support Analyst Competitive Salary Derby (Hybrid) Permanent We are continuing to invest heavily in our ServiceNow platform and digital transformation capabilities. As part of this growth, we are looking to appoint a Graduate ServiceNow Support Analyst on a permanent basis. This is an exciting opportunity for a recent graduate looking to begin a career within technology, platform support, and enterprise applications. You'll receive hands-on training, work alongside experienced ServiceNow professionals, and gain exposure to one of the world's leading digital workflow platforms. Role Summary As a Graduate ServiceNow Support Analyst, you will support the day-to-day operation of the ServiceNow platform, helping to resolve user queries, investigate incidents, and assist with system configuration and enhancement activities. Working closely with platform specialists, developers, business stakeholders, and third-party partners, you will develop your technical knowledge while contributing to the ongoing success of a business-critical platform. This role offers an excellent foundation for a long-term career within ServiceNow and could lead to opportunities as a ServiceNow Developer, Technical Consultant, Platform Administrator, or Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with maintaining system documentation, user guides, and knowledge articles. • Work with senior team members to identify recurring issues and potential improvements. • Learn ServiceNow administration and configuration best practices. • Participate in training and development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About You We're looking for enthusiastic graduates who are passionate about technology and eager to build a career in digital platforms and IT services. You may have: • A degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, Cyber Security, or a related discipline. • A genuine interest in technology, digital transformation, and enterprise systems. • Strong problem-solving and analytical skills. • Excellent communication and interpersonal skills. • The ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk, ticketing, or workflow management tools. • Relevant university projects, internships, placements, or work experience within technology. What You'll Receive • Structured training and mentoring from experienced ServiceNow professionals. • Clear career progression opportunities. • Exposure to enterprise-scale technology platforms. • Support towards ServiceNow certifications. • Hybrid working environment. • Competitive salary and benefits package. Key Competencies • Customer Focus • Problem Solving • Communication Skills • Curiosity and Willingness to Learn • Teamwork and Collaboration • Attention to Detail • Adaptability
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
01/09/2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak French fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
01/09/2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak French fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
01/09/2026
Full time
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team. What you'll be doing As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty. Role highlights Swiftly respond to customer queries via email or phone. Expertly determine the best solution based on customer-provided issue details. Skillfully diagnose system errors and other technical challenges. Keep detailed logs of events and problem resolutions. Stay proactive with follow-ups, ensuring customer satisfaction. Request feedback and monitor calls to enhance our training methods. Perform software installations or updates to address issues. Is this role for me? If you can confidently answer "Yes" to the following questions, this role is perfect for you: Can you write/speak Dutch fluently? Have you worked in a fast-paced Help Desk/Support Centre or Retail environment? Do you thrive in a target-driven environment, boasting excellent customer service skills? Can you communicate effectively over the phone with individuals of varying IT expertise? Does pressure fuel your performance, turning challenges into victories? Do you revel in taking ownership to secure successful resolutions? Are Tech-savvy, well-versed in hardware, software, databases, and remote access. Have a solid grasp of computer systems, mobile devices, and tech products. Ability to diagnose and resolve basic technical issues. What's in it for you? Enjoy 33 days of annual leave (inclusive of bank holidays). Take advantage of our travel pass loan and cycle to work scheme. Keep your eyes in top shape with free eye tests. Join our discounted Dental Care Scheme. Explore the option to purchase additional holidays. Access our childcare scheme to ease your responsibilities. Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more. If you're on the lookout for your next career leap and a chance to leave your mark, look no further we're here, eagerly awaiting your arrival. Join us today!
Permanent, full-time Microsoft 365 & Cloud Administrator role based in Derby, East Midlands Hybrid flexibility considered Salary £35,000-£45,000 DOE plus benefits Are you a motivated IT professional with a solid background in Microsoft 365 , Entra , Intune , and Azure ? This role is perfect for someone who enjoys working on innovative cloud solutions within a dynamic, security-focused environment. If you're looking for a position where your expertise will directly impact digital transformation and security, this opportunity is not to be missed. What you will be doing As a Microsoft 365 & Cloud Administrator , you will be integral to maintaining and enhancing our cloud infrastructure. You will collaborate with cross-functional teams to deliver secure, scalable IT solutions while supporting ongoing security compliance and digital initiatives. Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access policies Support and maintain Microsoft Intune for device management and compliance Manage Azure cloud resources and ensure security best practices are followed Configure and support Microsoft Purview data governance and compliance controls Participate in security incident response and vulnerability management activities Contribute to digital transformation projects and continuous improvements in IT infrastructure What we are looking for We seek a dedicated professional with hands-on experience in administering Microsoft cloud technologies, complemented by a proactive approach to security and process improvement. The right candidate will possess strong troubleshooting skills, excellent communication, and a passion for technology innovation. Proven experience with Microsoft 365, Entra ID, Intune, and Azure environments Knowledge of security and compliance solutions, including Microsoft Purview Understanding of Windows Server, Active Directory, and Group Policy Microsoft certifications (e.g., MS-102, AZ-104, SC-300) are desirable Excellent troubleshooting, documentation, and stakeholder communication skills Security-minded, with experience supporting vulnerability remediation and security controls The candidate for this role must be a UK citizen with no dual nationality due to security requirements. You will also be required to undertake and maintain a relevant security clearance . Don t miss out on this exciting opportunity to influence the digital landscape and security posture. If you are ready to take the next step in your career with a forward-thinking company, we want to hear from you.
01/09/2026
Full time
Permanent, full-time Microsoft 365 & Cloud Administrator role based in Derby, East Midlands Hybrid flexibility considered Salary £35,000-£45,000 DOE plus benefits Are you a motivated IT professional with a solid background in Microsoft 365 , Entra , Intune , and Azure ? This role is perfect for someone who enjoys working on innovative cloud solutions within a dynamic, security-focused environment. If you're looking for a position where your expertise will directly impact digital transformation and security, this opportunity is not to be missed. What you will be doing As a Microsoft 365 & Cloud Administrator , you will be integral to maintaining and enhancing our cloud infrastructure. You will collaborate with cross-functional teams to deliver secure, scalable IT solutions while supporting ongoing security compliance and digital initiatives. Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access policies Support and maintain Microsoft Intune for device management and compliance Manage Azure cloud resources and ensure security best practices are followed Configure and support Microsoft Purview data governance and compliance controls Participate in security incident response and vulnerability management activities Contribute to digital transformation projects and continuous improvements in IT infrastructure What we are looking for We seek a dedicated professional with hands-on experience in administering Microsoft cloud technologies, complemented by a proactive approach to security and process improvement. The right candidate will possess strong troubleshooting skills, excellent communication, and a passion for technology innovation. Proven experience with Microsoft 365, Entra ID, Intune, and Azure environments Knowledge of security and compliance solutions, including Microsoft Purview Understanding of Windows Server, Active Directory, and Group Policy Microsoft certifications (e.g., MS-102, AZ-104, SC-300) are desirable Excellent troubleshooting, documentation, and stakeholder communication skills Security-minded, with experience supporting vulnerability remediation and security controls The candidate for this role must be a UK citizen with no dual nationality due to security requirements. You will also be required to undertake and maintain a relevant security clearance . Don t miss out on this exciting opportunity to influence the digital landscape and security posture. If you are ready to take the next step in your career with a forward-thinking company, we want to hear from you.
