Vaerdi Recruitment Limited

IT Service Centre Analyst - £30,000 - Sheffield (4 Days Onsite) We're recruiting for an IT Service Centre Analyst to join a well-established internal IT team, delivering high-quality 1st line technical support across a nationwide business. This is a permanent role based in Doncaster , with an expectation of being onsite 4 days per week . The Role Provide 1st line support across incidents and service requests Log, manage, and resolve tickets within SLA/OLA targets Priorities and escalate issues where required Manage user administration (accounts, access, permissions) Support Windows 10, Office 365, Exchange, and mobile devices Work with internal teams and suppliers to ensure timely resolution Deliver excellent customer service with strong communication skills What You'll Bring Experience in a Service Desk or IT support environment Knowledge of Windows 10 and Office 365 Strong troubleshooting and problem-solving ability Experience working to SLAs Full UK driving license Package £30,000 salary Doncaster location (4 days onsite) Permanent position