Spiral Solutions Recruitment Limited

Are you passionate about building strong client relationships and driving growth in the ever-evolving world of technology? Do you thrive in a fast-paced, client-focused environment? I am working with an outstanding MSP looking to grow their Account Management team!. About the company A leading Managed Service Provider, delivering innovative IT solutions to businesses of all sizes. With a commitment to excellence, reliability, and client success, they help organisations harness the power of technology to achieve their goals. Their services span cloud solutions, cybersecurity, network management, and proactive IT support. About the Role The Account Manager is responsible for managing and nurturing relationships with valued clients. You will serve as the main point of contact, ensuring clients receive exceptional service and that their IT needs are met promptly and efficiently. Working closely with the technical teams, you will identify opportunities to improve client environments, suggest enhancements, and drive the adoption of new solutions. Key Responsibilities Develop and maintain trusted, long-term relationships with a portfolio of clients. Serve as the primary contact for client enquiries, issues, and escalations. Understand clients' business needs and IT environments to provide tailored solutions. Coordinate with technical teams to deliver and support client projects. Identify opportunities for account growth, including upselling and cross-selling of additional services. Monitor service delivery and client satisfaction, taking proactive steps to resolve potential issues. Prepare and deliver regular account reviews and performance reports for clients. Track and manage contract renewals, ensuring high retention rates. Stay current with industry trends, emerging technologies, and best practices. Contribute to the continuous improvement of our client engagement processes. About You Previous experience in account management, preferably within an MSP, IT services, or technology environment. Exceptional communication and interpersonal skills, with the ability to build rapport at all levels. Strong organisational skills and attention to detail. Proactive, solutions-oriented mindset and a drive to exceed client expectations. Ability to manage multiple accounts and projects simultaneously. Self-motivated and comfortable working independently or as part of a collaborative team. On Offer is a competitive salary of up to £35k OTE Excellent benefits including Company profit share and Private medical insurance.

I am working with a forward thinking and dynamic MSP on Merseyside who due to continued success and growth are looking for a Solutions Engineer to join the team The Solutions Engineer will play a critical role in designing, implementing, and optimising technological solutions that meet the evolving needs of businesses. They serve as the bridge between technical possibilities and business requirements, ensuring that technology empowers organizations to achieve their goals effectively. The responsibilities of an IT Solutions Engineer typically include, but are not limited to: Collaboration and Communication Analyse business requirements and design tailored IT solutions that align with organisational objectives. Collaborate with stakeholders to define project scope, time lines, and deliverables. Develop technical architecture, including software, hardware, and network requirements. Prepare documentation, including design specifications, flowcharts, and diagrams. Work closely with cross-functional teams. Technical Skills Present technical concepts to non-technical stakeholders in a clear and concise manner. Liaise with vendors and third-party providers to source and implement solutions. Strong knowledge of system and infrastructure design especially with modern workplace technologies. Experience with networks and firewalls Understanding of cybersecurity principles and data protection regulations. Familiarity with project management tools and methodologies, such as Agile or Scrum. Soft Skills Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. Adaptability and a proactive approach to learning new technologies. Successful IT Solutions Engineers are distinguished by their ability to balance technical expertise with a customer-focused mindset. On Offer Flexible Hybrid working Salary of around £45k + Co Profit share and excellent benefits Fantastic career progression and training Working with great people in a friendly and inclusive environment.