Clearwater People Solutions Ltd

Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients. Key responsibilities for the 1st Line Support Technician Manage multiple tickets and projects Assisting technical support requests within the team. Keeping the IT documentation up to date Meet and exceed SLAs Ensure good communication with both customers and staff Direct reporting and working closely with the senior management team. This is an office-based role. Some onsite works where required. Occasional overtime offered Key Experience for the 1st line Support Technician Ability to work independently and as part of a team. Working in a pressurised environment handling multiple tickets and incoming requests Exceptional customer service skills and engagement. Minimum 1 year working within an MSP 1st Line Service desk experience Experience of working with Microsoft technologies Please apply as directed!

Our client is currently recruiting for a ColdFusion Developer to join their team. The ColdFusion Developer will be responsible for the design and build solutions for new business requirements whilst also maintaining existing services. This is a remote first position but maybe need to go to the office when required. Key Responsibilities for the ColdFusion Developer: Design and build high quality, robust, secure and compliant and end-user focussed software products and solutions. Develop using server and client-side software stacks and utilise low code/no code platforms as required. Maintain existing products and services by assessing live support issues and fixing bugs in a timely and proactive manner. Work in a typical waterfall methodology or adopt agile approaches as required. Key Skills and Experience for the ColdFusion Developer: Proven experience in software engineering. Good knowledge of server-side technologies, e.g. ColdFusion, PHP, Java. Good knowledge of client-side technologies, e.g. HTML/CSS. Good understanding of version control: GIT, Subversion. Good experience with relational databases: MySql, Microsoft SQL. Excellent facilitation and communication skills, with the ability to effectively engage with both technical and non-technical stakeholders. Strong problem-solving and conflict resolution skills. Knowledge of back of house technologies and their application in a business context Familiarity with agile development tools and software, such as Jira, Confluence, Slack, GitHub, Azure DevOps, and Trello. Ability to work effectively in a fast-paced and dynamic environment. Please apply as directed!

Our client, a Microsoft Cloud partner, is currently recruiting for a 2nd Line Service Desk Technician to join their growing team. The 2nd Line Service Desk Technician will ideally have a background working for an MSP previously. this is a fantastic opporuntiy to support a wide range of Microsfot products! The 2nd Line Service Desk Technician will be responsible for providing remote and onsite support to a range of clients. Key Experience for the 2nd Line Service Desk Technician Experience in an IT Service Desk Environment Good customer awareness, ability to manage customer expectations. Excellent problem-solving skills Office 365 Azure Active Directory Azure including Virtual servers and Intune/Endpoint Manager SharePoint Online Exchange Online Exchange Hybrid with 365 Windows 10/11 Windows Server 2012R2/2016/2019/2022 Backup Solutions - (Acronis, Azure Backups) Active Directory Networking and Firewall Configuration (Palo Alto, UDM Pro, Draytek etc) Wifi - Unifi VPNs - IPSEC/PPTP/SSL/SSTP & Azure VPN DHCP, DNS, Group Policies Please apply as directed!