2MRW GROUP LIMITED

Primary Purpose: Maintain and enhance hardware, software, and policing systems within a Windows environment. Key Responsibilities: Provide professional, customer-focused 2nd line support and manage escalated tickets. Implement system changes, upgrades, and migrations; conduct testing before live deployment. Deploy approved hardware/software and maintain accurate IT asset records. Support a portfolio of applications and assist in incident/problem resolution. Maintain knowledge documentation for team resilience and knowledge sharing. Collaborate with internal teams and external partners for swift resolution of issues. Assist in scheduling, testing, and executing software releases. Essential Skills/Experience: 1st/2nd line support experience in Windows environments. Strong problem-solving, organizational, and prioritization skills. Excellent customer service, communication, and documentation abilities. Ability to work under pressure, flexible, self-motivated, and team-oriented. Desirable Skills: Experience improving workplace systems and IT functionality. Proficiency with Active Directory, Powershell, Remote Desktop, Registry Editor, and Microsoft Office. Knowledge of Windows Server, virtual servers, and automation tools (PDQ, SCCM, Intune, scripting). Familiarity with Change Management processes.