InterSystems
Windsor, Berkshire
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
InterSystems provides the information engines that power some of the world's most important applications. In healthcare, finance, government, and other sectors where lives and livelihoods are at stake, InterSystems has been a strategic technology provider since 1978. InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 100 countries. For more information about InterSystems, the Cache database, Ensemble, HealthShare, and TrakCare. The Hosted Services organization was formed in 2015 to enable the delivery of fully managed and hosted TrakCare and other healthcare related solutions. With five established datacentre locations globally, and several contracts in the pipeline, Hosted Services is expected to continue to grow. To support this growth, we are now looking for a Network Engineer to work within our Hosting Services team to oversee the ongoing delivery, administration and security compliance of the network infrastructure underpinning our hosted services internationally. Responsibilities Provide expert-level support for the network infrastructure that underpins our data center based services. Ensure that network service levels are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified. Ensure that network and related activities are completed within agreed timelines and/or in line with agreed schedules. Work with technical architects, project managers and other stakeholders to identify, assess, select and present appropriate network solutions for their needs. Build and deploy agreed solutions within specified timelines. Develop, implement and test disaster recovery and/or network fail-over plans as required. Maintain operational acceptance criteria for network solutions to be supported by the hosting team, and work with the appropriate delivery teams to ensure that these are met before transition into production. Ensure that network and associated service components under management are monitored 24x7 for availability, capacity and performance. Monitor and report on network capacity across all network elements, and pro-actively identify and address potential issues in a timely manner. Ensure that agreed network and access processes are followed and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure ongoing compliance with network and related security policies Ensure that network and related solutions are documented, including network diagrams, "as-built" configurations, IP address data, and support procedures e.g. "how to fail-over a connection", etc. Maintain good relationships with other team members, other teams, customers and suppliers in order to maximize team working and collaboration. Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements. In particular, focus on service automation opportunities in line with the wider hosted services strategy and available tools; continue to optimize performance, efficiency and utilization. Provide consultation to customers and stakeholders on in-life customer solutions. Provide 24x7 support as part of the wider hosting operations team. Required experience & qualifications Minimum of CCNP with routing and switching or security certification Strong knowledge and hands-on experience of configuring, troubleshooting and supporting Cisco and F5 networking equipment in a datacentre environment, specifically Cisco Nexus switches, Cisco ASA firewalls, F5 LTM and DNS load balancers. Strong network design and management skills and experience, including setting up firewall rules, dynamic routing, load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching Cisco ASR (100x), IOS, XE, OSFP, BGP, VRF, NTP, logging Cisco ASA, IPS, ASAv, Multi-context IPSEC VPN, Anyconnect SSL VPN, NAT, ACLs F5 LTM, route domains, partitions, pools, nodes, irules, GTM - DNS Management, GLB Desirable skills: Good client and relationship management ability with excellent oral and written communication and presentation skills Able to demonstrate flexibility, motivation as well as excellent problem solving and team working Knowledge of service monitoring and alerting (Nagios, Cacti preferred). Knowledge of configuration management (Puppet preferred). Ability to manage 3rd party vendors e.g. F5, Cisco
InterSystems
Windsor, Berkshire
Our hosting team delivers InterSystems' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for a new DevSecOps engineer. This is a hands-on role for someone who thrives in complex hosting environments. As a DevSecOps Engineer, you'll work across infrastructure and application layers to identify and remediate vulnerabilities, coordinate with engineering teams, and ensure our systems meet the highest standards of security and compliance. Experience in a hosting provider or managed service provider (MSP) is essential, as you'll be navigating multi-tenant architectures, uptime SLAs, and regulatory frameworks that demand precision and accountability. The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. Benefits Include Lucrative Bonus Scheme Private Healthcare incl Dental Plan Enhanced Pension Wellbeing programmes Volunteering Days Perk & Saving Discounts Gym Reimbursements 25 days Annual Leave Free lunch and more! Responsibilities Lead departmental security compliance initiatives and external audits Identify, triage, and remediate vulnerabilities across infrastructure and applications Assess and contextualize vulnerabilities by evaluating exploit difficulty, existing controls, and potential impact Produce clear, actionable management-level reports that translate technical findings into business risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company's operational processes. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times. Assist with the troubleshooting of integration issues. Consulting with technical stakeholders (including customers) on the delivery of hosted solutions. Experience & Qualifications Good experience in a hosting provider or managed service provider environment Strong working knowledge of ISO 27001, ISO 27017, ISO 27018, and ISO 22301 Hands-on experience with scanning and vulnerability detection applications Hands-on experience of Real time threat detection software Ability to analyze and explain exploitability of vulnerabilities, including attack vectors, prerequisites, and mitigations Skilled in producing executive-level reporting that aligns technical risk with business impact Familiarity with healthcare data protection regulations and audit readiness Strong communication skills for cross-functional collaboration and customer engagement Strong experience in AD GPO development and maintenance, particularly around security Good experience of security in both Linux and Windows environments Experience of public and private cloud environments Hands-on Windows domain and AD management experience Strong troubleshooting skills Strong scripting skills Enthusiasm and talent for acquiring complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleagues
Our hosting team delivers InterSystems' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for a new DevSecOps engineer. This is a hands-on role for someone who thrives in complex hosting environments. As a DevSecOps Engineer, you'll work across infrastructure and application layers to identify and remediate vulnerabilities, coordinate with engineering teams, and ensure our systems meet the highest standards of security and compliance. Experience in a hosting provider or managed service provider (MSP) is essential, as you'll be navigating multi-tenant architectures, uptime SLAs, and regulatory frameworks that demand precision and accountability. The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. Benefits Include Lucrative Bonus Scheme Private Healthcare incl Dental Plan Enhanced Pension Wellbeing programmes Volunteering Days Perk & Saving Discounts Gym Reimbursements 25 days Annual Leave Free lunch and more! Responsibilities Lead departmental security compliance initiatives and external audits Identify, triage, and remediate vulnerabilities across infrastructure and applications Assess and contextualize vulnerabilities by evaluating exploit difficulty, existing controls, and potential impact Produce clear, actionable management-level reports that translate technical findings into business risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company's operational processes. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times. Assist with the troubleshooting of integration issues. Consulting with technical stakeholders (including customers) on the delivery of hosted solutions. Experience & Qualifications Good experience in a hosting provider or managed service provider environment Strong working knowledge of ISO 27001, ISO 27017, ISO 27018, and ISO 22301 Hands-on experience with scanning and vulnerability detection applications Hands-on experience of Real time threat detection software Ability to analyze and explain exploitability of vulnerabilities, including attack vectors, prerequisites, and mitigations Skilled in producing executive-level reporting that aligns technical risk with business impact Familiarity with healthcare data protection regulations and audit readiness Strong communication skills for cross-functional collaboration and customer engagement Strong experience in AD GPO development and maintenance, particularly around security Good experience of security in both Linux and Windows environments Experience of public and private cloud environments Hands-on Windows domain and AD management experience Strong troubleshooting skills Strong scripting skills Enthusiasm and talent for acquiring complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleagues
InterSystems
Windsor, Berkshire
Our hosting team delivers InterSystems' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on. The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. Benefits Include Lucrative Bonus Scheme Private Healthcare incl Dental Plan Enhanced Pension Wellbeing programmes Volunteering Days Perk & Saving Discounts Gym Reimbursements 25 days Annual Leave Free lunch and more! Responsibilities - Deployment Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions. Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions. Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company's operational processes. Perform hardware qualification testing on new hardware platforms and certify them for production deployments. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times. Assist with the troubleshooting of integration issues. Consulting with technical stakeholders (including customers) on the delivery of hosted solutions. Responsibilities - Operations Hands-on administration and maintenance of hosted solutions and related infrastructure (servers, storage, backups, etc.) including pro-active identification and fixing of potential incidents, backup management, etc. Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems. Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers. Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required. Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc. Experience & Qualifications Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades, Dell servers and Dell storage technologies Hands-on storage/SAN deployment and (ideally) management experience with Data Domain, Avamar, Rubrick Strong Windows skills, especially Active Directory and Group Policy Hands-on VMware deployment and management experience with VMware 8 Hands-on Linux deployment and management experience with RHEL 8 & 9 Strong troubleshooting skills Enthusiasm and talent for acquiring complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleagues
Our hosting team delivers InterSystems' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on. The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. Benefits Include Lucrative Bonus Scheme Private Healthcare incl Dental Plan Enhanced Pension Wellbeing programmes Volunteering Days Perk & Saving Discounts Gym Reimbursements 25 days Annual Leave Free lunch and more! Responsibilities - Deployment Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions. Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions. Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company's operational processes. Perform hardware qualification testing on new hardware platforms and certify them for production deployments. Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times. Assist with the troubleshooting of integration issues. Consulting with technical stakeholders (including customers) on the delivery of hosted solutions. Responsibilities - Operations Hands-on administration and maintenance of hosted solutions and related infrastructure (servers, storage, backups, etc.) including pro-active identification and fixing of potential incidents, backup management, etc. Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems. Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers. Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required. Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc. Experience & Qualifications Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades, Dell servers and Dell storage technologies Hands-on storage/SAN deployment and (ideally) management experience with Data Domain, Avamar, Rubrick Strong Windows skills, especially Active Directory and Group Policy Hands-on VMware deployment and management experience with VMware 8 Hands-on Linux deployment and management experience with RHEL 8 & 9 Strong troubleshooting skills Enthusiasm and talent for acquiring complex technical skills Good customer service attitude Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred) Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python) ITIL knowledge - principles and application Ability to support and develop junior colleagues
