Connect2Hackney are currently recruiting for an experienced NEC Business Analyst on behalf of the London Borough of Hackney. You will play a central role in driving system optimisation, scoping, and multi-module implementation to ensure operational requirements align seamlessly with system capabilities. The Role As our subject matter expert on the NEC system, you will bridge the gap between operational teams, technical leads, and third-party vendors. You will lead discovery, process mapping, and user testing across multiple system modules concurrently, ensuring high quality implementation and adoption. Key Responsibilities Requirements & Scoping: Facilitate discovery workshops with business stakeholders to capture, analyse, and refine detailed requirements for NEC modules. Translate operational needs into detailed functional specifications, user stories, and clear acceptance criteria. Perform end-to-end "As-Is" and "To-Be" process mapping, completing gap analyses to evaluate native NEC functionality against business needs. Module Integration & Design: Analyse data flows, business logic, and cross-module dependencies for seamless data exchange. Collaborate with technical leads, solution architects, and third-party vendors to validate technical designs. Manage project scope by assessing change requests against delivery boundaries and business impact. Testing, UAT & Implementation: Build comprehensive test scenarios, UAT scripts, and traceability matrices across individual NEC modules. Coordinate business users through UAT execution, managing defect logging, prioritisation, and resolution. Author user guides, standard operating procedures, and training documentation to support change management and system adoption. Requirements Essential: Direct hands-on experience working with and configuring the NEC system . Proven background analysing, mapping, and implementing multiple system modules concurrently. Strong workshop facilitation, process mapping, and functional specification writing skills. End-to-end UAT execution experience, including defect management and test script design. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
18/09/2026
Seasonal
Connect2Hackney are currently recruiting for an experienced NEC Business Analyst on behalf of the London Borough of Hackney. You will play a central role in driving system optimisation, scoping, and multi-module implementation to ensure operational requirements align seamlessly with system capabilities. The Role As our subject matter expert on the NEC system, you will bridge the gap between operational teams, technical leads, and third-party vendors. You will lead discovery, process mapping, and user testing across multiple system modules concurrently, ensuring high quality implementation and adoption. Key Responsibilities Requirements & Scoping: Facilitate discovery workshops with business stakeholders to capture, analyse, and refine detailed requirements for NEC modules. Translate operational needs into detailed functional specifications, user stories, and clear acceptance criteria. Perform end-to-end "As-Is" and "To-Be" process mapping, completing gap analyses to evaluate native NEC functionality against business needs. Module Integration & Design: Analyse data flows, business logic, and cross-module dependencies for seamless data exchange. Collaborate with technical leads, solution architects, and third-party vendors to validate technical designs. Manage project scope by assessing change requests against delivery boundaries and business impact. Testing, UAT & Implementation: Build comprehensive test scenarios, UAT scripts, and traceability matrices across individual NEC modules. Coordinate business users through UAT execution, managing defect logging, prioritisation, and resolution. Author user guides, standard operating procedures, and training documentation to support change management and system adoption. Requirements Essential: Direct hands-on experience working with and configuring the NEC system . Proven background analysing, mapping, and implementing multiple system modules concurrently. Strong workshop facilitation, process mapping, and functional specification writing skills. End-to-end UAT execution experience, including defect management and test script design. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Connect2Hackney are recruiting an experienced NEC System Configurator on behalf of the London Borough of Hackney. In this technical hands-on role, you will lead the technical setup, workflow automation, and multi-module customisation of the NEC system to deliver robust digital solutions for council operations. The Role As our NEC System Configurator, you will translate functional requirements into scalable system setups, automated workflows, and secure access permissions. You will work closely with Business Analysts and Developers to build, test, and release configuration packages across multi-environment pipelines. Key Responsibilities System & Module Configuration: Execute technical system setups and customisations across multiple NEC system modules based on functional specifications. Build and maintain automated workflows, business rules, custom fields, data validation logic, and lookup tables. Configure Role-Based Access Control (RBAC), user permissions, security profiles, and core environment settings. Technical Documentation & Standards: Author, maintain, and version-control comprehensive technical documentation, including configuration logs, environment setup guides, data dictionaries, and release notes. Data & Environment Management: Map and configure data loads, import/export schemas, interface templates, and system integration points. Package and manage configuration migrations safely across development, test, staging, and production environments. Testing & Technical Support: Perform unit testing and validation checks prior to handing solutions over for User Acceptance Testing (UAT). Investigate, troubleshoot, and resolve configuration defects, system errors, and performance bottlenecks. Partner with Business Analysts and Developers to refine functional specs into repeatable, scalable configuration steps. Requirements Essential: Hands-on technical experience in configuring and administering the NEC system . Essential: Proven track record building, testing, and deploying multiple system modules simultaneously. Deep knowledge of user permission structures, security profiles, and automated workflow logic. Strong background in data mapping, import/export schema configuration, and environment release management. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
18/09/2026
Seasonal
Connect2Hackney are recruiting an experienced NEC System Configurator on behalf of the London Borough of Hackney. In this technical hands-on role, you will lead the technical setup, workflow automation, and multi-module customisation of the NEC system to deliver robust digital solutions for council operations. The Role As our NEC System Configurator, you will translate functional requirements into scalable system setups, automated workflows, and secure access permissions. You will work closely with Business Analysts and Developers to build, test, and release configuration packages across multi-environment pipelines. Key Responsibilities System & Module Configuration: Execute technical system setups and customisations across multiple NEC system modules based on functional specifications. Build and maintain automated workflows, business rules, custom fields, data validation logic, and lookup tables. Configure Role-Based Access Control (RBAC), user permissions, security profiles, and core environment settings. Technical Documentation & Standards: Author, maintain, and version-control comprehensive technical documentation, including configuration logs, environment setup guides, data dictionaries, and release notes. Data & Environment Management: Map and configure data loads, import/export schemas, interface templates, and system integration points. Package and manage configuration migrations safely across development, test, staging, and production environments. Testing & Technical Support: Perform unit testing and validation checks prior to handing solutions over for User Acceptance Testing (UAT). Investigate, troubleshoot, and resolve configuration defects, system errors, and performance bottlenecks. Partner with Business Analysts and Developers to refine functional specs into repeatable, scalable configuration steps. Requirements Essential: Hands-on technical experience in configuring and administering the NEC system . Essential: Proven track record building, testing, and deploying multiple system modules simultaneously. Deep knowledge of user permission structures, security profiles, and automated workflow logic. Strong background in data mapping, import/export schema configuration, and environment release management. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Connect2Hackney are recruiting a Lead Developer on behalf of the London Borough of Hackney. In this technical leadership role, you will take ownership of environment management, deployment pipelines, integration stability, and data security across our NEC ecosystem and core technical platforms. The Role As Lead Developer, you will safeguard ecosystem health across all development and production environments. You will drive high standards for release management, quality assurance, integration reliability, and data governance, ensuring seamless delivery and robust system performance. Key Responsibilities Environment Management: Monitor performance, system health, and overall stability across all environments (Dev, Test, Pre-Prod, Training, Prod). Maintain strict configuration consistency across all environments and NEC modules to eliminate deployment, data, or overriding conflicts. Lead technical engagement in NEC calls, tracking environment updates, system patches, and development pipeline activities. Deployments & Release: Coordinate deployment schedules, maintenance windows, and release sign-offs across cross-functional delivery teams. Define, document, and execute reliable rollback strategies and emergency fix procedures for failed releases. Integrations & Quality Assurance: Test, troubleshoot, and formally sign off on third-party APIs and custom integrations. Establish strict quality stage gates and mandatory technical sign-offs throughout the release cycle. Data & Security Governance: Oversee data migrations, performing rigorous quality assurance and data integrity checks. Ensure sensitive data protection and masking protocols when cloning Production databases into non-production and training environments. Requirements Strong background leading technical environments, release pipelines, and deployment strategy. Demonstrated experience with environment configuration management and system patching (NEC experience preferred). Hands-on expertise testing, troubleshooting, and signing off on third-party API integrations. Solid understanding of data governance, migration assurance, and database security practices. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
18/09/2026
Seasonal
Connect2Hackney are recruiting a Lead Developer on behalf of the London Borough of Hackney. In this technical leadership role, you will take ownership of environment management, deployment pipelines, integration stability, and data security across our NEC ecosystem and core technical platforms. The Role As Lead Developer, you will safeguard ecosystem health across all development and production environments. You will drive high standards for release management, quality assurance, integration reliability, and data governance, ensuring seamless delivery and robust system performance. Key Responsibilities Environment Management: Monitor performance, system health, and overall stability across all environments (Dev, Test, Pre-Prod, Training, Prod). Maintain strict configuration consistency across all environments and NEC modules to eliminate deployment, data, or overriding conflicts. Lead technical engagement in NEC calls, tracking environment updates, system patches, and development pipeline activities. Deployments & Release: Coordinate deployment schedules, maintenance windows, and release sign-offs across cross-functional delivery teams. Define, document, and execute reliable rollback strategies and emergency fix procedures for failed releases. Integrations & Quality Assurance: Test, troubleshoot, and formally sign off on third-party APIs and custom integrations. Establish strict quality stage gates and mandatory technical sign-offs throughout the release cycle. Data & Security Governance: Oversee data migrations, performing rigorous quality assurance and data integrity checks. Ensure sensitive data protection and masking protocols when cloning Production databases into non-production and training environments. Requirements Strong background leading technical environments, release pipelines, and deployment strategy. Demonstrated experience with environment configuration management and system patching (NEC experience preferred). Hands-on expertise testing, troubleshooting, and signing off on third-party API integrations. Solid understanding of data governance, migration assurance, and database security practices. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Information Officer - Multi Agency Safeguarding Hub (MASH) Location: Hackney - E8 Directorate: Children and Families Services Pay: 19.98 Per Hour PAYE/ 26.92 Per Hour Umbrella Start: ASAP Length: 2 Months Role Overview We are seeking a resilient and organised individual to provide vital administrative support to our Multi Agency Safeguarding Hub (MASH). You will be the first point of contact, answering incoming duty calls from both the public and professionals in a helpful, concise, and professional manner. In this fast-paced, high-volume environment, you will load time-sensitive contact data, manage sensitive records, triage inquiries, and support safeguarding decisions through meticulous database checks and thorough data gathering. You will play a crucial role in ensuring information is shared accurately and quickly to protect and promote the wellbeing of children and families across Hackney. Key Responsibilities Data Management & Quality: Accurately load and log contact data for children and young people requiring help or protection within agreed timescales. Support system maintenance, data cleansing, and the resolution of system discrepancies. Information Scrutiny & Reporting: Conduct thorough database checks across multiple IT systems. Summarise, analyse, and evaluate complex case details to prepare clear, concise reports for managers, external forums, and partner agencies. First Point of Contact: Screen incoming duty calls from the public and partner professionals, recording potential safeguarding concerns accurately and escalating urgent risks immediately. Multi-Agency Collaboration: Work closely with partner agencies, internal ICT teams, and multi-disciplinary teams to facilitate effective information sharing while strictly adhering to Data Protection policies and confidentiality standards. Workload Prioritisation: Manage and plan daily activities effectively, maintaining the capacity to prioritise urgent safeguarding tasks in a demanding environment. Experience & Technical Skills Proven experience in a business support or administrative role, ideally within a MASH, local authority, or similar dynamic, high-volume environment. Demonstrable experience using, updating, and maintaining complex information management systems. Strong IT literacy, including proficiency in Microsoft Office, Google Workspace applications, and database management. Fast and accurate data entry skills paired with strong analytical capabilities to spot discrepancies and evaluate information. About You Qualifications & Clearances Literate and numerate to GCSE level (or equivalent). Subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Key Competencies Communication & Decorum: Exceptional written and verbal communication skills with professional telephone etiquette. Resilience & Discretion: Exceptional attention to detail, a strict commitment to confidentiality, and the emotional resilience required to manage sensitive case material. Safeguarding Knowledge: A basic working knowledge of child protection, the concept of significant harm, and relevant statutory guidance. Anti-Racism & Commitment to Diversity Hackney aspires to be an anti-racist organisation. You will be expected to demonstrate a commitment to dismantling systemic racism, discrimination, and injustice through personal and professional example. We actively cultivate an inclusive environment celebrating cultural, heritage, and religious diversity, applying anti-racist and anti-oppressive principles as a foundation of our practice. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
10/09/2026
Seasonal
Information Officer - Multi Agency Safeguarding Hub (MASH) Location: Hackney - E8 Directorate: Children and Families Services Pay: 19.98 Per Hour PAYE/ 26.92 Per Hour Umbrella Start: ASAP Length: 2 Months Role Overview We are seeking a resilient and organised individual to provide vital administrative support to our Multi Agency Safeguarding Hub (MASH). You will be the first point of contact, answering incoming duty calls from both the public and professionals in a helpful, concise, and professional manner. In this fast-paced, high-volume environment, you will load time-sensitive contact data, manage sensitive records, triage inquiries, and support safeguarding decisions through meticulous database checks and thorough data gathering. You will play a crucial role in ensuring information is shared accurately and quickly to protect and promote the wellbeing of children and families across Hackney. Key Responsibilities Data Management & Quality: Accurately load and log contact data for children and young people requiring help or protection within agreed timescales. Support system maintenance, data cleansing, and the resolution of system discrepancies. Information Scrutiny & Reporting: Conduct thorough database checks across multiple IT systems. Summarise, analyse, and evaluate complex case details to prepare clear, concise reports for managers, external forums, and partner agencies. First Point of Contact: Screen incoming duty calls from the public and partner professionals, recording potential safeguarding concerns accurately and escalating urgent risks immediately. Multi-Agency Collaboration: Work closely with partner agencies, internal ICT teams, and multi-disciplinary teams to facilitate effective information sharing while strictly adhering to Data Protection policies and confidentiality standards. Workload Prioritisation: Manage and plan daily activities effectively, maintaining the capacity to prioritise urgent safeguarding tasks in a demanding environment. Experience & Technical Skills Proven experience in a business support or administrative role, ideally within a MASH, local authority, or similar dynamic, high-volume environment. Demonstrable experience using, updating, and maintaining complex information management systems. Strong IT literacy, including proficiency in Microsoft Office, Google Workspace applications, and database management. Fast and accurate data entry skills paired with strong analytical capabilities to spot discrepancies and evaluate information. About You Qualifications & Clearances Literate and numerate to GCSE level (or equivalent). Subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Key Competencies Communication & Decorum: Exceptional written and verbal communication skills with professional telephone etiquette. Resilience & Discretion: Exceptional attention to detail, a strict commitment to confidentiality, and the emotional resilience required to manage sensitive case material. Safeguarding Knowledge: A basic working knowledge of child protection, the concept of significant harm, and relevant statutory guidance. Anti-Racism & Commitment to Diversity Hackney aspires to be an anti-racist organisation. You will be expected to demonstrate a commitment to dismantling systemic racism, discrimination, and injustice through personal and professional example. We actively cultivate an inclusive environment celebrating cultural, heritage, and religious diversity, applying anti-racist and anti-oppressive principles as a foundation of our practice. Please note due to the high number of applications only successful candidates will be contacted Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Connect2Hackney are currently looking for a seasoned Content Designer to join a multi-disciplinary agile team dedicated to making local government services simpler, clearer, and faster. The London Borough of Hackney is known for its innovation and commitment to its residents. As a Content Designer here, you won't just be writing copy, you'll be designing end-to-end user journeys that dismantle complexity and ensure accessibility for all. The Role: What You'll Do You will be responsible for creating, evaluating, and reviewing content at every stage of the user journey. Acting at a level equivalent to a Civil Service HEO/SEO , you will: Design with Data: Use evidence, user research, and performance data to make informed content decisions. Prototype to Persuade: Use everything from paper sketches to digital prototypes to visualise content in context and show the "why" behind your work. Build Bridges: Work across government departments to influence stakeholders, build consensus, and ensure the user's voice is never lost in translation. Standard Bearer: Contribute to and champion style guides and content patterns, ensuring Hackney remains a leader in the cross-government content community. Iterate Constantly: Work in a fast-paced, Agile environment where you'll learn from mistakes, take calculated risks, and pivot based on user needs. Your Skills & Experience To hit the ground running, we are looking for a practitioner who brings a "user-first" mindset to the table. The Must-Haves (CV Essentials): Experience: At least 3 years of professional experience specifically as a Content Designer. Sector Knowledge: Proven experience working as a Content Designer within the UK Public Sector (Local or Central Government). Agile Expertise: Significant experience working in multi-disciplinary teams (alongside developers, designers, and researchers) within an Agile environment. Technical Proficiencies: User-Centred Design: Expert at translating user stories into accessible, plain-language content that works with assistive technologies. Strategic Thinking: Ability to focus on outcomes rather than just activities, contributing to broader content strategies and policies. Stakeholder Management: A knack for tailoring communication to different audiences and using evidence to explain difficult design decisions. Content Lifecycle: A deep understanding of why content maintenance and governance are just as important as the initial creation. Why Join Us? Working through Connect2Hackney means you are part of the borough's internal fabric from day one. You'll be working on projects that have a direct, tangible impact on the lives of Hackney residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
01/09/2026
Seasonal
Connect2Hackney are currently looking for a seasoned Content Designer to join a multi-disciplinary agile team dedicated to making local government services simpler, clearer, and faster. The London Borough of Hackney is known for its innovation and commitment to its residents. As a Content Designer here, you won't just be writing copy, you'll be designing end-to-end user journeys that dismantle complexity and ensure accessibility for all. The Role: What You'll Do You will be responsible for creating, evaluating, and reviewing content at every stage of the user journey. Acting at a level equivalent to a Civil Service HEO/SEO , you will: Design with Data: Use evidence, user research, and performance data to make informed content decisions. Prototype to Persuade: Use everything from paper sketches to digital prototypes to visualise content in context and show the "why" behind your work. Build Bridges: Work across government departments to influence stakeholders, build consensus, and ensure the user's voice is never lost in translation. Standard Bearer: Contribute to and champion style guides and content patterns, ensuring Hackney remains a leader in the cross-government content community. Iterate Constantly: Work in a fast-paced, Agile environment where you'll learn from mistakes, take calculated risks, and pivot based on user needs. Your Skills & Experience To hit the ground running, we are looking for a practitioner who brings a "user-first" mindset to the table. The Must-Haves (CV Essentials): Experience: At least 3 years of professional experience specifically as a Content Designer. Sector Knowledge: Proven experience working as a Content Designer within the UK Public Sector (Local or Central Government). Agile Expertise: Significant experience working in multi-disciplinary teams (alongside developers, designers, and researchers) within an Agile environment. Technical Proficiencies: User-Centred Design: Expert at translating user stories into accessible, plain-language content that works with assistive technologies. Strategic Thinking: Ability to focus on outcomes rather than just activities, contributing to broader content strategies and policies. Stakeholder Management: A knack for tailoring communication to different audiences and using evidence to explain difficult design decisions. Content Lifecycle: A deep understanding of why content maintenance and governance are just as important as the initial creation. Why Join Us? Working through Connect2Hackney means you are part of the borough's internal fabric from day one. You'll be working on projects that have a direct, tangible impact on the lives of Hackney residents. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
About Us Connect2Hackney , the internal talent team dedicated to finding exceptional professionals for the London Borough of Hackney, are supporting our Digital team to find a skilled systems specialist to join the Finance & Corporate Resources (ICT & Workplace Services) department. The Role As a Digital Analyst focusing on iTrent and Business Objects, you will play a key role within a multi-disciplinary team, focusing on the maintenance, development, and optimisation of our core enterprise systems. This is a fast-paced, 6-month temporary contract where you will support Senior Analysts to ensure system security, streamline HR workflows, and deliver high-quality data analysis. Key Responsibilities Assist with the creation, development, and scheduling of mid-to-high complexity reports via Business Objects. Perform data analysis and reconciliations where required. Support configuration changes, system processes, and upgrades within iTrent. Provide high-quality user support via the Halo CRM software, ensuring system functionality and security are maintained. Collaborate with internal teams and external software vendors to improve processes between HR and other systems, streamlining the overall staff lifecycle workflow. What We Are Looking For To be successful in this role, you must bring hands-on technical expertise and a proactive approach to problem-solving. Essential Criteria: iTrent Expertise: Proven experience supporting, configuring, and developing iTrent software. Strong experience creating Business Objects reports to a mid-to-high level of complexity. Mid-to-high level proficiency in Microsoft Excel and/or Google Sheets to perform detailed analysis and reconciliations. Experience working within multi-disciplinary teams and liaising with external vendors and internal stakeholders alike. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
01/09/2026
Seasonal
About Us Connect2Hackney , the internal talent team dedicated to finding exceptional professionals for the London Borough of Hackney, are supporting our Digital team to find a skilled systems specialist to join the Finance & Corporate Resources (ICT & Workplace Services) department. The Role As a Digital Analyst focusing on iTrent and Business Objects, you will play a key role within a multi-disciplinary team, focusing on the maintenance, development, and optimisation of our core enterprise systems. This is a fast-paced, 6-month temporary contract where you will support Senior Analysts to ensure system security, streamline HR workflows, and deliver high-quality data analysis. Key Responsibilities Assist with the creation, development, and scheduling of mid-to-high complexity reports via Business Objects. Perform data analysis and reconciliations where required. Support configuration changes, system processes, and upgrades within iTrent. Provide high-quality user support via the Halo CRM software, ensuring system functionality and security are maintained. Collaborate with internal teams and external software vendors to improve processes between HR and other systems, streamlining the overall staff lifecycle workflow. What We Are Looking For To be successful in this role, you must bring hands-on technical expertise and a proactive approach to problem-solving. Essential Criteria: iTrent Expertise: Proven experience supporting, configuring, and developing iTrent software. Strong experience creating Business Objects reports to a mid-to-high level of complexity. Mid-to-high level proficiency in Microsoft Excel and/or Google Sheets to perform detailed analysis and reconciliations. Experience working within multi-disciplinary teams and liaising with external vendors and internal stakeholders alike. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
