Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
09/09/2016
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
09/09/2016
Overall Purpose Of Role:
To effectively and efficiently support, maintain, administer and upgrade the ICT infrastructure
Rolemap - National Occupation Standards for IT practitioners Level 3
Primary Functions:
• Assist the Service Desk with the delivery of ICT support services;
• Resolve service calls as directed by the Service Desk;
• To monitor and pro-actively maintain the Service’s systems;
• To provide ICT support administration within the section;
• To liaise with external Service partners for all IT fault resolutions, enhancements and upgrades;
• To maintain IT standard operating procedures (SOPs) in line with legislation and internal regulations;
• To maintain the integrity of the ICT infrastructure and ensure a secure and virus-free service;
• To help ensure software licences are available for each supported device and the infrastructure is free from unauthorised software, in line with FAST regulations and the Policies and SOPs;
• To support the planning, procurement, management and implementation of new or replacement IT infrastructure programmes and systems, in line with fault tolerant, performance and secured designs and requirements;
• To provide advice and guidance to the Head of ITSS and other stakeholders on recommended developments, in line with technological advances and Service development needs;
• To co-ordinate workloads with other IT disciplines within the IT section;
• To undertake development training, either on or off site, as required;
• To undertake all other required functions appropriate to the role and grade.
Secondary Functions:
• To co-ordinate and manage small IT based projects
• Carry out pro-active problem management in line with ITIL best practices
Role Essential Requirements
IT Support Skills / Experience:
• Troubleshooting and supporting Windows Operating Systems
• Troubleshooting and supporting Microsoft Office Packages
• Troubleshooting and supporting Microsoft industry standard enterprise server technologies (SQL, Exchange, SharePoint, System Centre);
• Experience of supporting virtual technologies (VMware 4, Hyper-V);
• Experience of supporting thin client technologies (Citrix 7.5 and above, Terminal Services);
• Demonstrable experience of supporting various server applications (Anti-Virus, Web / Mail Filtering, etc.);
• Proven experience of supporting a variety of modern client workstations (Laptops, handhelds, tablets);
• Experience supporting network printers;
• Previous experience of imaging and configuring workstations;
• Previous support management of Active Directory Services, DHCP, DNS, GPOs, file based permissions and IIS;
• Proven track record of Asset Management.
Possess the following:
• A working knowledge of the internals of servers, storage devices, PC’s and peripherals
• Knowledge of ancillary devices connected to PCs or laptops (e.g. PDAs and printers)
• An understanding of industry standard networking principles and protocols
• The ability to contribute to specifications produced internally or by other departments
• A current driving licence
Be able to:
• Assist in the creation of Disaster Recovery plans and ensure the plans are updated appropriately.
• Comply with the Data Protection Act and ensure data security is maintained
This job is working 37 hours per week, Monday to Friday
