Source Group International

Overview The Senior Site Reliability Engineer is responsible for the reliability, availability, scalability, and operational excellence of our SaaS platform. This role combines software engineering, cloud infrastructure, automation, and operational leadership to build resilient systems that enable rapid product delivery. Responsibilities Own the reliability and performance of production services. Define and operate SLIs, SLOs, and error budgets with engineering teams. Lead incident response and drive blameless postmortems and continuous improvement. Automate operational processes and reduce manual toil through engineering. Build and operate cloud-native platforms using Azure, Kubernetes, and Infrastructure as Code. Develop observability through effective monitoring, alerting, and telemetry. Mentor engineers and promote reliability best practices across the organisation. Experience Proven experience as a Senior or experienced Site Reliability Engineer with a software engineering background. Ability to diagnose and make safe changes to PHP and Java or .NET applications. Experience operating large-scale production SaaS systems. Strong knowledge of SRE principles, incident management, observability, and operational excellence. Hands-on experience with Azure, Kubernetes, Infrastructure as Code, and monitoring platforms such as Prometheus, Grafana, or Datadog. Experience influencing engineering teams and driving reliability improvements through collaboration and technical leadership. Key Attributes Passion for building reliable production systems. Software engineering mindset with a focus on automation. Strong technical judgement and ownership. Excellent communication during incidents and day-to-day collaboration. Commitment to blameless culture and continuous improvement. By applying for this role, you consent to SGI contacting you by telephone regarding recruitment services, market updates, and relevant business opportunities We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy

IT Support Analyst We're hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment. Key Responsibilities Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs). Support cloud applications, Java-based systems, and SaaS platforms. Manage SQL Server tasks (), including queries and backup/restore. Configure and support Windows Server, RDP, IIS, and MS Azure. Explain technical issues to non-technical users clearly and effectively. Use ITIL-aligned processes to resolve and escalate issues as needed. Maintain documentation and contribute to support knowledge base. Requirements 5+ years in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services. Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools. Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat. Excellent communication and customer service skills. Bachelor's degree in IT, Computer Science, or equivalent experience. Certifications like CompTIA A+/Network+ are a plus. By applying for this role, you consent to SGI contacting you by telephone regarding recruitment services, market updates, and relevant business opportunities We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy

IT Support Analyst  We're hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment. Key Responsibilities Provide expert support via Zendesk or similar systems. Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs). Support cloud applications, Java-based systems, and SaaS platforms. Manage SQL Server tasks (), including queries and backup/restore. Configure and support Windows Server, RDP, IIS, and MS Azure. Explain technical issues to non-technical users clearly and effectively. Use ITIL-aligned processes to resolve and escalate issues as needed. Maintain documentation and contribute to support knowledge base. Requirements 3+ years in technical support, ideally in SaaS or enterprise IT. Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services. Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools. Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat. Excellent communication and customer service skills. Bachelor's degree in IT, Computer Science, or equivalent experience. Certifications like CompTIA A+/Network+ are a plus. By applying for this role, you consent to SGI contacting you by telephone regarding recruitment services, market updates, and relevant business opportunities We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives. Source Group International Ltd is acting as an Employment Business in relation to this vacancy