Empro Talent Ltd

Business Development Manager Location: Midlands (with regional travel) Salary: Up to 70,000 + bonus + company car An established organisation is expanding its service offering into Facilities Management and is seeking a Business Development Manager to support the structured growth of this new business area. The FM division will focus on technically demanding and compliance-led environments, specifically within Life Sciences, Corporate, and Higher Education. This role will play a key part in developing the market presence, building a sustainable pipeline, and securing long-term client relationships. Role Overview Reporting into senior leadership, the Business Development Manager will be responsible for identifying, developing, and securing new FM opportunities. The role requires a considered, consultative approach, working closely with operational and technical teams to ensure solutions are practical, competitive, and aligned with client requirements. Key responsibilities include: Identifying and pursuing new business opportunities within the target sectors Developing a structured pipeline of FM opportunities across the Midlands and wider UK Managing the full business development lifecycle, from initial engagement through to contract award Building and maintaining relationships with key decision-makers, consultants, and procurement teams Supporting tender submissions, pricing strategies, and presentations Providing market insight to help shape service development and go-to-market strategy Working collaboratively with delivery teams to ensure successful mobilisation of new contracts Candidate Profile This role would suit an experienced business development professional with a background in Facilities Management or related services, who is comfortable operating in regulated or technically complex environments. The successful candidate is likely to have: Proven experience in business development within FM, building services, or technical outsourcing Exposure to one or more of the Life Sciences, Corporate, or Higher Education sectors A methodical and relationship-driven approach to winning work Strong commercial awareness and experience working with tenders and frameworks The ability to work independently while contributing to a wider leadership team Remuneration & Benefits Salary up to 70,000 , dependent on experience Performance-related bonus Company car Long-term development and progression as the FM division grows This position offers the opportunity to contribute meaningfully to the development of a new FM capability within an established business, with scope to influence how the service evolves over time.

1st Line IT Deskside Support Technician Location: Chelmsford (Office-Based) Hours: Full time, shifts between 8am-8pm + Saturdays on a rota basis (9-5) Salary: £28,000 per annum + Overtime/TOIL + Benefits Driving Licence Required Our client is seeking a proactive and technically capable 1st Line IT Deskside Support Technician to deliver front-line technical assistance to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed. About the Role As a 1st Line Support Technician, you will be the first point of contact for technical issues resolving incidents and service requests related to hardware, software, and connectivity. You ll also provide in-person support for users at various client locations, including: Offices Courts Custody suites Other operational service sites Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required. Key Responsibilities Act as the first line of support, logging and resolving IT incidents and service requests Provide deskside support for hardware, software, and peripheral issues Troubleshoot basic networking issues including switches, firewalls, and connectivity Maintain accurate records of work, solutions, and asset movements Ensure all tools, spares, and software are prepared before site visits Escalate complex issues to 2nd/3rd line or specialist teams as needed Keep the internal knowledgebase updated with common issues and solutions Assist with procurement and logistics of IT hardware to various locations Follow ITIL v4 support practices (training provided) Skills and Experience Essential: Previous experience in 1st line IT support or service desk environment Good knowledge of Windows operating systems and Microsoft Office products Familiarity with PC and printer troubleshooting Basic understanding of networking and TCP/IP protocols Strong problem-solving and customer service skills Able to work independently and manage time effectively Full, clean UK driving licence and access to your own vehicle Willingness to undergo and maintain security vetting (DBS, NPPV Level 3, HMPPS Cat A) Desirable: Knowledge of Microsoft Azure, Meraki, Sophos, or SuperOps Experience with scripting (PowerShell/CMD) Previous experience in public sector or justice-related environments ITIL V4 Foundation certification or equivalent Additional IT certifications (e.g., MCP, MCDST, CCNA) Education and Qualifications: GCSE (or equivalent) in English and Mathematics IT-related qualification or relevant support experience Awareness of ITIL best practices Customer service training or certification (desirable)