Mastek UK

Senior ServiceNow Developer (Service Operations Tooling) Location: Leeds, UK - ( 2 Days Travel to Leeds Office Mandatory) Active SC or SC Eligible Candidates may apply We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. Must Have Skills Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code. Strong problem-solving skills with a focus on continuous improvement and automation. Good understanding of ServiceNow out of the box architecture. Good understanding of other platforms such as; GitHub, Jira, Confluence Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions to enhance service operations capabilities.