Sysco International

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Sysco are recruiting for a Product Manager to join the Sysco Europe Technology team on a full-time permanent basis. You'll be reporting directly to the Functional Lead EU, Digital & Marketing and be responsible for managing and developing Sysco Europe's Hybris eCommerce platform for the France and GB markets, in alignment with our North Star roadmap. This role exists to ensure that the platform meets business expectations and contributes to achieving commercial goals aligned with the overall strategy. The role involves collaborating with business stakeholders in both markets to define and maintain the product roadmap, gather and prioritise requirements, and oversee the delivery of developments including new features, enhancements, and defect fixes that improve the performance and user experience of our eCommerce channels. The Product Manager will work closely with the eCommerce Managers and vendor partners in GB and France, ensuring that platform developments are aligned with business needs while adhering to technology standards at both European and Global levels. The role is integral to Sysco Europe's Digital/Marketing strategy, acting as a bridge between various business functions and technology. This role is offering a hybrid contract, so you'll need to be within a commutable distance to either our London, Covent Garden or Ashford, Kent office with on-site presence 2-3 days per week. Key Accountabilities & Responsibilities: Responsible for the management and development of Sysco Europe's products in the Digital/Marketing function whether that be business or technical led initiatives Responsible for the product level roadmap(s) in collaboration with the business Responsible for ensuring requirements are defined and prioritized, and thoroughly tested to provide a fit-for-purpose product that delivers to expected business outcomes Responsible for operational performance and adherence of the product(s) to the required standards Responsible for operational and capital budget relevant to their product(s) Responsible for ensuring documentation is kept up-to-date and in line with best practice standards/methods Responsible for the entire technology stack connected to the eCommerce platform, including all peripheral tools that support the ecosystem-such as search engines, analytics platforms, personalization engines, and other integrated technologies. The Product Manager ensures these components are technically sound, aligned with business goals, and effectively integrated to deliver a seamless and data-driven customer experience. About you: You'll be an experienced eCommerce Product Manager with knowledge of IT software development lifecycles, agile methodologies, product development processes and roadmaps. Hands on E-commerce experience is essential. We're looking for an individual with proficiency in project management tools and software (i.e. JIRA, Smartsheet, Microsoft Project). Strong communication and stakeholder management skills are required as well as having an analytical and inquisitive mindset, the ability to think tactically and strategically, presenting options to solve problems. A natural leader, with a proactive approach and able to work cross-functionally. We're looking for an individual who is passionate about technology and innovation, delivering products/solutions that provide outstanding customer experience. Knowledge of Hybris / SAP Commerce Cloud is desirable. In return you'll receive a competitive base salary DOE, the option of a company car or annual car cash allowance of £7000, enrolment into the annual bonus scheme, private medical healthcare and much more!

Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Senior Network Engineer Permanent / Hybrid Contract with 2- 3 days on site each week (Dublin, Limerick, Belfast, London or Kent) The Role: As a member of the Sysco Network team, the Senior Network Engineer is responsible for providing network support of Sysco's initiative in networks and automation with a focus on delivering effective and efficient network support services. The Senior Network Engineer reports into the Network Manager but will be embedded into the Sysco Global Network team. Role Responsibilities: Maintain key Network devices on a daily basis Supports the user community via Service Now tickets, and assist in problem resolution Monitor operations of LAN, WAN, Load Balancing, VPN, Security, and Wi-Fi Monitors all aspects of project and daily operations as it relates to network services Provide timely project status updates to customers, PMO Teams, and management Performs operational tasks with Service Now ticket support. Understanding and ongoing support of all LAN, WAN, VPN, WLS, IPT, Load Balancing, Security, content filtering Perform problem isolation within the network infrastructure Participate in an enterprise infrastructure On-call rotation Participate within projects across the enterprise network Support the campus environments as required, remote site locations, and corporate Data Centre Locations Develop operational knowledge of Network-based tools that support the enterprise network environments Skill & Experience: We are seeking an experienced and highly skilled Senior Network Engineer to join our team. The ideal candidate will hold a Bachelor's degree in Computer Science, Systems Analysis, or a related field, with equivalent experience or certifications such as CCNP, CCIE, or other advanced network qualifications held continuously for over multiple years. You will bring deep expertise in key areas including load balancers, firewalls, routing protocols (BGP, IBGP, OSPF, EIGRP), security, cloud networks, automation, and Python programming. A strong understanding of network fundamentals and extensive experience integrating network systems with storage, compute, virtualization, wireless, and security infrastructure is essential. The role requires hands-on experience with a broad range of technologies such as Cisco ASA Firewalls (multi-context/failover), Cisco Catalyst and Nexus series (9000/7000/5000/2000), Cisco VSS, StackWise, TACACS, WAAS, wireless controllers (Cisco and Motorola), QoS for voice/video, and remote cloud services (AWS, Azure, SoftCloud). You should be proficient in using network tools such as Fluke, Infoblox, SolarWinds, and have expertise in application performance analysis, TCP/IP, packet capture/sniffing, and Visio-based design documentation. Success in this role will require strong analytical, troubleshooting, and communication skills, the ability to work independently or as part of a team, and a proven ability to manage time and priorities in a fast-paced, enterprise-scale environment with 300+ sites. Security qualifications and cloud experience are highly desirable, along with a deep understanding of VPN, WAN, LAN, wireless, and load balancing technologies. This is an excellent opportunity for a seasoned professional with a customer-focused mindset and a commitment to delivering high-quality network solutions. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 72,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. Sysco International, officially formed in 2021, is the externally reported segment of Sysco's foodservice businesses outside of the United States. It comprises businesses in the Bahamas, Canada, Costa Rica, France, Ireland, Mexico, Panama, Sweden, the United Kingdom - as well as Sysco's export business, International Food Group.