Sysco International

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Senior Network Engineer Permanent / Hybrid Contract with 2- 3 days on site each week (Dublin, Limerick, Belfast, London or Kent) The Role: As a member of the Sysco Network team, the Senior Network Engineer is responsible for providing network support of Sysco's initiative in networks and automation with a focus on delivering effective and efficient network support services. The Senior Network Engineer reports into the Network Manager but will be embedded into the Sysco Global Network team. Role Responsibilities: Maintain key Network devices on a daily basis Supports the user community via Service Now tickets, and assist in problem resolution Monitor operations of LAN, WAN, Load Balancing, VPN, Security, and Wi-Fi Monitors all aspects of project and daily operations as it relates to network services Provide timely project status updates to customers, PMO Teams, and management Performs operational tasks with Service Now ticket support. Understanding and ongoing support of all LAN, WAN, VPN, WLS, IPT, Load Balancing, Security, content filtering Perform problem isolation within the network infrastructure Participate in an enterprise infrastructure On-call rotation Participate within projects across the enterprise network Support the campus environments as required, remote site locations, and corporate Data Centre Locations Develop operational knowledge of Network-based tools that support the enterprise network environments Skill & Experience: We are seeking an experienced and highly skilled Senior Network Engineer to join our team. The ideal candidate will hold a Bachelor's degree in Computer Science, Systems Analysis, or a related field, with equivalent experience or certifications such as CCNP, CCIE, or other advanced network qualifications held continuously for over multiple years. You will bring deep expertise in key areas including load balancers, firewalls, routing protocols (BGP, IBGP, OSPF, EIGRP), security, cloud networks, automation, and Python programming. A strong understanding of network fundamentals and extensive experience integrating network systems with storage, compute, virtualization, wireless, and security infrastructure is essential. The role requires hands-on experience with a broad range of technologies such as Cisco ASA Firewalls (multi-context/failover), Cisco Catalyst and Nexus series (9000/7000/5000/2000), Cisco VSS, StackWise, TACACS, WAAS, wireless controllers (Cisco and Motorola), QoS for voice/video, and remote cloud services (AWS, Azure, SoftCloud). You should be proficient in using network tools such as Fluke, Infoblox, SolarWinds, and have expertise in application performance analysis, TCP/IP, packet capture/sniffing, and Visio-based design documentation. Success in this role will require strong analytical, troubleshooting, and communication skills, the ability to work independently or as part of a team, and a proven ability to manage time and priorities in a fast-paced, enterprise-scale environment with 300+ sites. Security qualifications and cloud experience are highly desirable, along with a deep understanding of VPN, WAN, LAN, wireless, and load balancing technologies. This is an excellent opportunity for a seasoned professional with a customer-focused mindset and a commitment to delivering high-quality network solutions. Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 72,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. Sysco International, officially formed in 2021, is the externally reported segment of Sysco's foodservice businesses outside of the United States. It comprises businesses in the Bahamas, Canada, Costa Rica, France, Ireland, Mexico, Panama, Sweden, the United Kingdom - as well as Sysco's export business, International Food Group.