CVL

Technical Support Technician Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills? We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access. You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events. Requirements: * Recent experience working in a customer focused software support role and/or support desk environment * Very good level of IT knowledge including Windows operating systems * Experience troubleshooting software/hardware issues and fault-finding * Able to work with processes and procedures * Exceptional telephone communication skills and good written ability * Good academic background (ideally 5 GCSE's C or above) * Knowledge of PBX and/or VoIP systems desirable Working Hours: Office based Monday to Friday 9:00am - 5:30pm. Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX

2nd Line Support Engineer Are you keen to work for a small but expanding business that has a forward-thinking vision for the future with great areas of development? Do you want to work with managers and colleagues that have strong customer and employee focussed values that will continue to be the foundations for its future success? We are seeking a responsive, professional and customer service focussed IT Support Engineer to join an enthusiastic team of like-minded individuals. You will be supporting an account of clients and their IT infrastructures to a 2nd line standard. You will gain hands-on involvement across a wide range of technologies such as servers, networks, operating systems and desktops. You will be offered a competitive salary up to £25,500 p.a. depending on experience with salary reviews. Benefits include 24 days holiday plus bank holidays, a bonus scheme, career progression opportunities, and company-funded Microsoft Certified training. The company do quarterly outings and social events, barbecues at lunchtime, and there is even a TV, XBOX with games such as Guitar Hero, and a fridge full of milkshakes and energy drinks for staff to take advantage of! Requirements * 2nd line support experience, preferably in a support desk and/or field based environment * Experienced with Windows products including Windows Server * Familiar with LAN, TCP/IP, DHCP, DNS, Firewalls, VPN's and WiFi * Good understanding of antivirus (ideally ESET) and backup tools * Able to work with and support Microsoft Office (Apple Mac would also be advantageous) * Able to support software packages (such as Sage Accounts and Quickbooks would be desirable) * Logical thinker with good analytical and problem solving skills * Customer service orientated with excellent telephone communication skills * Ability to work on own initiative, team player, can do attitude and genuine keen interest in IT * Capable of multi-tasking and dealing with multiple problems simultaneously Working Hours: Monday to Friday 8:45am - 5:30pm (8:00am start on the first Monday of every month due to staff meeting). Keywords: IT Support, 2nd Line Support, Information Technology, Helpdesk, Systems Engineer, Desktop Support, Technical Support, Computer Support, Remote Support, Field Engineer

Technical Support Technician Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills? We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access. You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events. Requirements: * Recent experience working in a customer focused software support role and/or support desk environment * Very good level of IT knowledge including Windows operating systems * Experience troubleshooting software/hardware issues and fault-finding * Able to work with processes and procedures * Exceptional telephone communication skills and good written ability * Good academic background (ideally 5 GCSE's C or above) * Knowledge of PBX and/or VoIP systems desirable Working Hours: Office based Monday to Friday 9:00am - 5:30pm. Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX

2nd Line Support Engineer Are you keen to work for a small but expanding business that has a forward-thinking vision for the future with great areas of development? Do you want to work with managers and colleagues that have strong customer and employee focussed values that will continue to be the foundations for its future success? We are seeking a responsive, professional and customer service focussed IT Support Engineer to join an enthusiastic team of like-minded individuals. You will be supporting an account of clients and their IT infrastructures to a 2nd line standard. You will gain hands-on involvement across a wide range of technologies such as servers, networks, operating systems and desktops. You will be offered a competitive salary up to £25,500 p.a. depending on experience with salary reviews. Benefits include 24 days holiday plus bank holidays, a bonus scheme, career progression opportunities, and company-funded Microsoft Certified training. The company do quarterly outings and social events, barbecues at lunchtime, and there is even a TV, XBOX with games such as Guitar Hero, and a fridge full of milkshakes and energy drinks for staff to take advantage of! Requirements * 2nd line support experience, preferably in a support desk and/or field based environment * Experienced with Windows products including Windows Server * Familiar with LAN, TCP/IP, DHCP, DNS, Firewalls, VPN's and WiFi * Good understanding of antivirus (ideally ESET) and backup tools * Able to work with and support Microsoft Office (Apple Mac would also be advantageous) * Able to support software packages (such as Sage Accounts and Quickbooks would be desirable) * Logical thinker with good analytical and problem solving skills * Customer service orientated with excellent telephone communication skills * Ability to work on own initiative, team player, can do attitude and genuine keen interest in IT * Capable of multi-tasking and dealing with multiple problems simultaneously Working Hours: Monday to Friday 8:45am - 5:30pm (8:00am start on the first Monday of every month due to staff meeting). Keywords: IT Support, 2nd Line Support, Information Technology, Helpdesk, Systems Engineer, Desktop Support, Technical Support, Computer Support, Remote Support, Field Engineer

2nd Line Support Engineer Are you keen to work for a small but expanding business that has a forward-thinking vision for the future with great areas of development? Do you want to work with managers and colleagues that have strong customer and employee focussed values that will continue to be the foundations for its future success? We are seeking a responsive, professional and customer service focussed IT Support Engineer to join an enthusiastic team of like-minded individuals. You will be supporting an account of clients and their IT infrastructures to a 2nd line standard. You will gain hands-on involvement across a wide range of technologies such as servers, networks, operating systems and desktops. You will be offered a competitive salary up to £25,500 p.a. depending on experience with salary reviews. Benefits include 24 days holiday plus bank holidays, a bonus scheme, career progression opportunities, and company-funded Microsoft Certified training. The company do quarterly outings and social events, barbecues at lunchtime, and there is even a TV, XBOX with games such as Guitar Hero, and a fridge full of milkshakes and energy drinks for staff to take advantage of! Requirements * 2nd line support experience, preferably in a support desk and/or field based environment * Experienced with Windows products including Windows Server * Familiar with LAN, TCP/IP, DHCP, DNS, Firewalls, VPN's and WiFi * Good understanding of antivirus (ideally ESET) and backup tools * Able to work with and support Microsoft Office (Apple Mac would also be advantageous) * Able to support software packages (such as Sage Accounts and Quickbooks would be desirable) * Logical thinker with good analytical and problem solving skills * Customer service orientated with excellent telephone communication skills * Ability to work on own initiative, team player, can do attitude and genuine keen interest in IT * Capable of multi-tasking and dealing with multiple problems simultaneously Working Hours: Monday to Friday 8:45am - 5:30pm (8:00am start on the first Monday of every month due to staff meeting). Keywords: IT Support, 2nd Line Support, Information Technology, Helpdesk, Systems Engineer, Desktop Support, Technical Support, Computer Support, Remote Support, Field Engineer

Technical Support Technician Are you a conscientious, resilient Technical Support Technician with excellent customer service skills? Do you have recent experience in technical support or 1st line support, able to provide bespoke software support to business customers? Are you keen and eager to progress in IT support and have an aptitude to learn new skills? We are seeking a confident and professional Technical Support Technician to perform a key role in assisting business customers with remote software support issues. The software is unique so there is plenty to learn. We are looking for someone who will absorb information like a sponge, is able to think on their feet, and has common sense. You will be providing support remotely over the phone and via remote access. You will be offered a basic salary up to £20,000 p.a. depending on experience, which can be slightly negotiable for the right person. You will also get 21 days holiday rising to 25 plus all bank holidays, pension with 2.5% employer contribution, private healthcare, group life assurance, discounted gym membership, refreshments, and a great working environment with team and social events. Requirements: * Recent experience working in a customer focused software support role and/or support desk environment * Very good level of IT knowledge including Windows operating systems * Experience troubleshooting software/hardware issues and fault-finding * Able to work with processes and procedures * Exceptional telephone communication skills and good written ability * Good academic background (ideally 5 GCSE's C or above) * Knowledge of PBX and/or VoIP systems desirable Working Hours: Office based Monday to Friday 9:00am - 5:30pm. Keywords: Technical Support, Software Support, 1st Line Support, Helpdesk, Software, Remote Support, IT Assistant, Information Technology, Computer Support, VOIP, PBX

2nd Line Support Engineer Are you keen to work for a small but expanding business that has a forward-thinking vision for the future with great areas of development? Do you want to work with managers and colleagues that have strong customer and employee focussed values that will continue to be the foundations for its future success? We are seeking a responsive, professional and customer service focussed IT Support Engineer to join an enthusiastic team of like-minded individuals. You will be supporting an account of clients and their IT infrastructures to a 2nd line standard. You will gain hands-on involvement across a wide range of technologies such as servers, networks, operating systems and desktops. You will be offered a competitive salary up to £25,500 p.a. depending on experience with salary reviews. Benefits include 24 days holiday plus bank holidays, a bonus scheme, career progression opportunities, and company-funded Microsoft Certified training. The company do quarterly outings and social events, barbecues at lunchtime, and there is even a TV, XBOX with games such as Guitar Hero, and a fridge full of milkshakes and energy drinks for staff to take advantage of! Requirements * 2nd line support experience, preferably in a support desk and/or field based environment * Experienced with Windows products including Windows Server * Familiar with LAN, TCP/IP, DHCP, DNS, Firewalls, VPN's and WiFi * Good understanding of antivirus (ideally ESET) and backup tools * Able to work with and support Microsoft Office (Apple Mac would also be advantageous) * Able to support software packages (such as Sage Accounts and Quickbooks would be desirable) * Logical thinker with good analytical and problem solving skills * Customer service orientated with excellent telephone communication skills * Ability to work on own initiative, team player, can do attitude and genuine keen interest in IT * Capable of multi-tasking and dealing with multiple problems simultaneously Working Hours: Monday to Friday 8:45am - 5:30pm (8:00am start on the first Monday of every month due to staff meeting). Keywords: IT Support, 2nd Line Support, Information Technology, Helpdesk, Systems Engineer, Desktop Support, Technical Support, Computer Support, Remote Support, Field Engineer