Hernshead Recruitment Ltd

My client are looking for a Technical Support Engineer, as a brand-new addition to their growing Service & Automation Team. You will have proven experience as an engineer working with specialist machinery, alongside an ability to prepare technical documentation and be responsible for customer contact. This role could suit an experienced Commissioning Engineer, with a desire to use their skillset in a more office-based and customer centric environment. Similarly, you might be a Service Manager looking for an opportunity to turn your expertise triaging and diagnosing complex technical issues, without the requirement to directly manage a team of your own. This role will bring together the key aspects of Technical Support; you will be the first point of contact for their clients, triaging technical issues, and providing remote support, whilst also being our subject matter expert, developing technical documentation, and delivering training internally and externally, Key Responsibilities Technical Support Be the first point of contact for clients experiencing technical issues. Provide remote support to customers and field engineers for mechanical, electrical and control systems. Provide first line fault diagnostics using PLC remote connections. Diagnose faults and recommend corrective actions for special-purpose machinery. Handle diverse customer queries through multiple channels including phone calls, emails, portal requests, and live chats. Diagnose and resolve technical issues while keeping customers informed throughout the process. Manage cases end-to-end from initial logging through to resolution, including escalations when necessary. Provide technical support on site to service engineers, when required. Provide customer relationship management during installation, maintenance and breakdowns. Essential Skills & Experience Mechanical or Electrical Engineering Qualification and working experience Strong understanding of mechanical systems, electrical circuits, and control systems. Strong problem-solving skills, with the ability to diagnose complex technical issues Proficient in reading technical drawings and schematics. Familiarity with ERP and CRM systems. Ability to write and review clear, concise technical documentation and knowledge articles. Desirable Skills & Experience Previous experience in a support or service engineering role. Exposure to special-purpose machinery (e.g., packaging, robotics, CNC, or bespoke automation). Experience with PLCs, HMIs, and automation systems Previous experience writing and delivering training

About this Position: An opportunity has arisen for an Automotive Exterior Lighting Electronics Developer / System Integration Engineer to join the Electrical department. This role focuses on the delivery of series and prototype automotive lighting electronics and software solutions to exacting quality standards, on time and within budget. The position works closely with Group counterparts and Lighting Function Owners to develop advanced lighting systems and architectures that enable best-in-class exterior lighting solutions. Job Responsibilities: Define and develop electrical system software and functional requirements based on vehicle specifications. Develop system interfaces to support the integration of lighting systems across all vehicle platforms. Collaborate with Group partners to define inputs and outputs of light software components, including standard functions such as low beam, high beam, indicators, and brake lights. Manage software releases in line with calibration maturity and build schedules. Coordinate and conduct validation testing using vehicles and hardware rigs. Support internal stakeholders including Production Planning, Certification, and Aftersales through problem-solving and issue resolution. Manage supplier relationships and liaise with Group colleagues. Conduct feasibility studies, concept activities, and project planning within the team. Ensure functional safety (FuSi) requirements are understood and implemented. Experience Required: Proven experience in automotive lighting electronics and/or system integration engineering. Degree in automotive electronics, electrical engineering, physics, or equivalent experience. Knowledge of vehicle communication networks (e.g. CAN, LIN, FlexRay) and diagnostic tools (e.g. IDEX, ODIS) or comparable technologies. Strong communication skills with the ability to collaborate across R&D and Group functions. Self-motivated with the ability to work independently and manage multiple tasks. Flexibility for extensive travel, particularly to Germany. Full driving licence essential; German language skills advantageous.

How do you feel playing your part in delivering critical engineering and infrastructure services to some of the Uk s biggest Energy and Utilities companies? If you feel you can offer your experience in Control Systems and PLC programming then this is the right role for you! We re seeking Control Systems Engineer to join our engineering team. In this role, you ll be responsible for the design, development, programming, and maintenance of industrial control systems across a range of automation projects. If you have hands-on experience with PLC programming and HMI development, this is an excellent opportunity to work on cutting-edge systems in a dynamic and growing company. Job Responsibilities: Design and develop control systems for industrial automation projects. Program and configure PLCs (e.g., Siemens, Allen-Bradley, Mitsubishi, etc.). Design and implement HMI/SCADA interfaces. Participate in system integration, testing, commissioning, and troubleshooting. Collaborate with electrical, mechanical, and software teams to ensure seamless project execution. Prepare technical documentation, including functional design specifications and manuals. Provide support during site installations and upgrades. Experienced required: Degree in Electrical Engineering, Automation, Control Systems, or a related field. Proven experience with PLC programming and HMI development. Familiarity with industrial communication protocols (e.g., Modbus, Profibus, Ethernet/IP). Experience with SCADA systems is a plus.