Major IT & Digital

The company Major IT & Digital are delighted to be working with one of UK s leading IT and telecom business operating across a well-established UK client base. With over 25 years industry experience achieving a UK turnover in excess of £15m with continued growth plans for 2025/26. The role Reporting directly to the Head of Operations you will provide network and security knowledge including extensive service to my clients current and future customers. The person At least 5 years commercial experience in a similar networking environment including builds and configurations knowledge with client delivery exposure Ability to troubleshoot routing and switching protocols including WAN & LAN technologies Responsible for maintaining and extending the network infrastructure Good technical understanding of multiple network vendor CLI languages Strong knowledge of TCP/IP, R&S, firewalls and security issues Experience of installing, configuring, and maintaining routers and switches within a production environment Experience of WAN circuits and solutions - MPLS and VPN s Knowledge of PBX, IP and VOIP systems (desirable) CCNA certification, preferred not essential UK driving licence is essential for this role and also willing to undertake SC clearance The benefits Company Car On-call allowance Annual bonus Private medical 22 days plus 8 public holidays Progression route to technical lead Industry certifications

Online Support Coordinator Hybrid working An exciting opportunity has arisen to join one of the world s leading travel management companies operating from a central London location. You will be joining a small team of online support and business support coordinators to manage both internal and external customers dealing with 1st line technical support including troubleshooting and system functionality. This is a customer facing role so good presentation and communication skills are a key requisite for this position and would potentially suit someone from a travel booking background or technical support role. The company My client operates across 4 continents and a global player in travel management software with over 30 years industry experience. The company culture is one that includes collaboration and opportunity to grow, this also includes a learning and development package to support employees in their own personal development. A strong customer focused and marketing leading business with continued year on year growth across the UK and internationally. Key requirements of the role include: At least 12 months experience working in a similar technical support role, including the delivery of exceptional customer service for online systems and booking tools Ability to monitor and manage support queries, ensuring timely resolutions and proper escalation is adhered to across company processes and procedures You will be responsible for client queries such as technical and system issues including change requests, whilst liaising with key internal stakeholders Strong troubleshooting knowledge of client queries in relation to system related updates and maintenance, these include system configuration and CRM system knowledge (ideally Sabre GDS / Concur) Professional customer focused approach to dealing with client calls and technical queries by agreeing to set timescales for resolutions, also ensuring relevant information is gathered providing regular updates on the issues raised A flexible approach to working hours to ensure a customer first approach and requires 3 days working in the London or Glasgow office with 2 days working from home Ideally worked in a 1st line technical support environment preferably Sabre GDS or similar travel system knowledge (highly desirable) A willingness to continuously learn and develop new skills and confident in taking on challenging task and client requests

THE COMPANY Major IT & Digital are proud to be partnering with a leading international business with over 30 years industry experience delivering industrial IT solutions across both manufacturing and infrastructure businesses. Successfully achieved Investors in People award for the last 13 years and continue to invest in self-development for all internal teams. THE ROLE As part of continued business growth, my client has immediate requirements for an industry experienced sales professional with a technical knowledge of industrial information and communication technology, ideally within Automation and IoT markets. However my client is open to a junior sales executive or technical support engineer looking to move into a sales focussed position with full training being provided for anyone looking to move into a technical/sales role. Please be aware this role will be office based 5 days per week from a Redditch location and ideally require access to a car based on the office location. THE PERSON At least 12 months experience in a technical sales or inside sales capacity with a proven background expanding existing accounts Ability to drive the sales of products and technical services across an existing customer base whilst creating new business opportunities through appropriate sales and marketing channels Ability to qualify positive leads through structured conversations and identify client needs using industry related analysis techniques. This includes qualifying target companies and identify key points of contacts across industries related buisnesses You will act as a conduit between key clients and internal stakeholders including technical support, sales orders and the finance team Ability to manage requests for quotes, this includes: pre-qualifying, negotiation, quote follow-ups and order confirmation A technical understanding of industrial information and communication technology within the Automation and IT and OT markets (highly desirable) A strong and self-driven team player with great problem solving skills and an ability to communicate to a non-technical audience THE BENEFITS Individual bonus (annually) 25 days plus 8 public holidays T&D budget / growth opportunities Health cash plan Free car parking