Mayer Brown LLP is looking for an Architect: Infrastructure & Access Management in London. The role involves leading IAM initiatives, ensuring security through multi-factor authentication, and maintaining IAM architecture. Candidates should have a Bachelor's degree in Computer Science and approximately 7-10 years of experience in IAM/identity engineering. The firm values collaboration, innovation, and inclusivity, offering a supportive environment for professional growth.
15/07/2026
Full time
Mayer Brown LLP is looking for an Architect: Infrastructure & Access Management in London. The role involves leading IAM initiatives, ensuring security through multi-factor authentication, and maintaining IAM architecture. Candidates should have a Bachelor's degree in Computer Science and approximately 7-10 years of experience in IAM/identity engineering. The firm values collaboration, innovation, and inclusivity, offering a supportive environment for professional growth.
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our IT department in our London office as an Architect: Infrastructure & Access Management. Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi-factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity-based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy-driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk-based authentication, and device/state signals. Guide the operation and hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro-Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM-related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross-regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large-scale enterprise experience preferred. Relevant industry certifications such as CISSP Microsoft Certified: Identity and Access Administrator Associate required Azure Cybersecurity Expert preferred Certified Identity and Access Manager (CIAM) are highly desirable Technical Skills: Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits: Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.
14/07/2026
Full time
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our IT department in our London office as an Architect: Infrastructure & Access Management. Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi-factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity-based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy-driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk-based authentication, and device/state signals. Guide the operation and hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro-Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM-related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross-regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large-scale enterprise experience preferred. Relevant industry certifications such as CISSP Microsoft Certified: Identity and Access Administrator Associate required Azure Cybersecurity Expert preferred Certified Identity and Access Manager (CIAM) are highly desirable Technical Skills: Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits: Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.
Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk based authentication, and device/state signals. Guide the operation and hardening of multi site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large scale enterprise experience preferred. Relevant industry certifications such as CISSP. Microsoft Certified: Identity and Access Administrator Associate required. Azure Cybersecurity Expert preferred. Certified Identity and Access Manager (CIAM) highly desirable. Technical Skills Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.
06/07/2026
Full time
Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk based authentication, and device/state signals. Guide the operation and hardening of multi site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large scale enterprise experience preferred. Relevant industry certifications such as CISSP. Microsoft Certified: Identity and Access Administrator Associate required. Azure Cybersecurity Expert preferred. Certified Identity and Access Manager (CIAM) highly desirable. Technical Skills Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.
Mayer Brown LLP is seeking a seasoned IAM Architect to lead the implementation of identity governance automation. The ideal candidate will have extensive experience in IAM technologies, including multi-factor authentication and privileged access management, ensuring seamless integration across the firm. The role requires a Bachelor's degree, relevant certifications, and 7-10 years of experience in identity engineering within large environments. Join us to optimize security and drive innovation in identity management.
06/07/2026
Full time
Mayer Brown LLP is seeking a seasoned IAM Architect to lead the implementation of identity governance automation. The ideal candidate will have extensive experience in IAM technologies, including multi-factor authentication and privileged access management, ensuring seamless integration across the firm. The role requires a Bachelor's degree, relevant certifications, and 7-10 years of experience in identity engineering within large environments. Join us to optimize security and drive innovation in identity management.
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as a Service Desk Technician on a 6 month fixed term contract. Working under the operational supervision of the Team Leader of the Service Desk and reporting into the Manager of IT Services. The Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/upgrade of IT services and systems. They are also required to support the overall IT strategy within the business. 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the business. (37.5 hour week on a rotational shift basis). The role holder will be expected to be on-call outside normal office hours. This will be approximately 1 week in 8 but may vary as operational demands dictate. Responsibilities Manages all incoming incidents and service requests in accordance with standard procedures and documented processes Delivers support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based on trend analysis via the Problem Management process and act as a technical resources for escalated problems Operates within and makes suggestions for improving service desk standards and guidelines Develops a sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Works with vendor support contacts to resolve technical issues within the service desk environment Defines, documents and maintains relevant service desk processes including all relevant communication activities Adheres to all IT and user quality assurance practices/processes Provides advanced remote access support and ad-hoc support for non-standard personal and/or remote access devices Accurately maintains all relevant applications support documentation including the on-line knowledge base Undertakes regular service activities (audit/leavers/joiners) to ensure timely completion Maintains proactive working relationships between your team and other teams within the IT department and the users Provide mentoring and coaching to other team members with respect to technology and processes used within the firm Delivers proactive communication via recognized channels Provide on-call assistance when needed Assist in other area's in IT when needed and perform other duties as directed Work overtime or hours other than those normally scheduled whenever the Firm deems necessary. Qualifications, Experience and Personal Attributes Professional Certification and/or experience (e.g. Microsoft Office Specialist) preferred COMPTIA A+, ITILv4 Desirable Degree in related field is preferred or equivalent work experience Experience: 3+ Years Experience as a Service Desk analyst in a professional services environment or a law firm required. Skills: Strong knowledge of MS Entra ID, Active Directory and Exchange as they relate to Service Desk activities Strong support capabilities in all MS Office products and applications including Word, Outlook, Excel, PowerPoint and Copilot Good knowledge of Mobile devices such as iPhone, iPads and Android devices Strong knowledge of document management systems and e-filing processes Strong support capabilities for other non-standard legal applications Good working knowledge of remote access technologies and video conference tools Knowledge of the ITIL environment and process is preferred (e.g., incident management and workflow) Proficiency in Generative AI Technologies and their application within a Legal Environment Performance Traits: Must be able to multi-task to ensure that all incident/service requests are being progressed and resolved in accordance with expectations Strong customer service skills and the ability to develop a rapport with users over the phone Quickly and accurately troubleshoot applications/document based issues Ability to learn and apply new technical knowledge quickly Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs Strong attention to detail, organizational skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm. Posted Pay Range
05/07/2026
Full time
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as a Service Desk Technician on a 6 month fixed term contract. Working under the operational supervision of the Team Leader of the Service Desk and reporting into the Manager of IT Services. The Service Desk Technician is responsible for delivering first-line IT support for all IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment/upgrade of IT services and systems. They are also required to support the overall IT strategy within the business. 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs of the business. (37.5 hour week on a rotational shift basis). The role holder will be expected to be on-call outside normal office hours. This will be approximately 1 week in 8 but may vary as operational demands dictate. Responsibilities Manages all incoming incidents and service requests in accordance with standard procedures and documented processes Delivers support services in accordance with internal service level expectations and ensure that customer expectations are set and consistently met or exceeded Provides proactive incident management across all global queues for regional tickets Maintains high 1st time fix resolution rates on all relevant service desk tickets Escalates problems based on trend analysis via the Problem Management process and act as a technical resources for escalated problems Operates within and makes suggestions for improving service desk standards and guidelines Develops a sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures Works with vendor support contacts to resolve technical issues within the service desk environment Defines, documents and maintains relevant service desk processes including all relevant communication activities Adheres to all IT and user quality assurance practices/processes Provides advanced remote access support and ad-hoc support for non-standard personal and/or remote access devices Accurately maintains all relevant applications support documentation including the on-line knowledge base Undertakes regular service activities (audit/leavers/joiners) to ensure timely completion Maintains proactive working relationships between your team and other teams within the IT department and the users Provide mentoring and coaching to other team members with respect to technology and processes used within the firm Delivers proactive communication via recognized channels Provide on-call assistance when needed Assist in other area's in IT when needed and perform other duties as directed Work overtime or hours other than those normally scheduled whenever the Firm deems necessary. Qualifications, Experience and Personal Attributes Professional Certification and/or experience (e.g. Microsoft Office Specialist) preferred COMPTIA A+, ITILv4 Desirable Degree in related field is preferred or equivalent work experience Experience: 3+ Years Experience as a Service Desk analyst in a professional services environment or a law firm required. Skills: Strong knowledge of MS Entra ID, Active Directory and Exchange as they relate to Service Desk activities Strong support capabilities in all MS Office products and applications including Word, Outlook, Excel, PowerPoint and Copilot Good knowledge of Mobile devices such as iPhone, iPads and Android devices Strong knowledge of document management systems and e-filing processes Strong support capabilities for other non-standard legal applications Good working knowledge of remote access technologies and video conference tools Knowledge of the ITIL environment and process is preferred (e.g., incident management and workflow) Proficiency in Generative AI Technologies and their application within a Legal Environment Performance Traits: Must be able to multi-task to ensure that all incident/service requests are being progressed and resolved in accordance with expectations Strong customer service skills and the ability to develop a rapport with users over the phone Quickly and accurately troubleshoot applications/document based issues Ability to learn and apply new technical knowledge quickly Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors Ability to work in a diverse team and effectively support the demanding needs of the Firm Ability to work under pressure, meet deadlines with shifting priorities Must be a self-starter with a high level of initiative Strong customer service skills, able to anticipate needs Strong attention to detail, organizational skills and the ability to handle multiple projects Maintains confidentiality and exercises discretion Exercises solid strategic thinking and problem-solving skills The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm. Posted Pay Range
Mayer Brown LLP, a leading international law firm, seeks a Manager in Business Development for its London office. In this role, you will support the Finance practice by developing BD&M business plans, collaborating on marketing initiatives, and responding to client opportunities. Candidates should have a degree or equivalent experience, with a strong background in marketing and communications. The position offers flexibility with working from home and includes strong support for professional development.
29/06/2026
Full time
Mayer Brown LLP, a leading international law firm, seeks a Manager in Business Development for its London office. In this role, you will support the Finance practice by developing BD&M business plans, collaborating on marketing initiatives, and responding to client opportunities. Candidates should have a degree or equivalent experience, with a strong background in marketing and communications. The position offers flexibility with working from home and includes strong support for professional development.