Convera Holdings, LLC.

Senior Business Development Manager ( Financial Institutions ) Work From Home - UK Senior Business Development Manager Financial Institutions (UK) - Remote The Senior Business Development Manager will have the responsibility for the development and strategic growth of the Financial Institution client portfolio in the UK. He/she will be expected to build a pipeline/portfolio of both Banks and Fintech (Electronic Money Institutions, Payment Institutions) clients and convert them into a recurring revenue stream for Convera. You will be responsible for: Focus on sales origination, pipeline management, deal closing and revenue realization against the assigned targets. Map the assigned geographical area to assess its business potential, market trends, risks and opportunities, leveraging company tools and data, meetings and networking opportunities. Maintain a constantly accurate revenue forecast, following Convera sales management process, tools and metrics. Capturing client's requirements at a granular level and share them internally. Collaborate with peers and other key company's stakeholders supporting the business: Product, Implementation, Operations, Finance, etc You should apply if you have: 6+ years sales experience within global organization(s) in the payment services industry, with particular exposure to Banks and Fintech client segment Knowledge of cross-border account-to-account payments environment (Swift) and foreign exchange products Proven ability to reach and influence C-Suite Level relationships Thorough understanding of FI compliance requirements Ability to work in a matrix organization and within a target-driven environment Client-centric mindset, innovative and problem-solving approach Excellent team working and presentation skills About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Opportunity to earn performance related bonus (dependent of level of seniority) Great career growth and development opportunities in a global organization Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment. I have read and understand the Convera Privacy Notice

The Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The ideal candidate is highly organized, technically skilled, and focused on delivering a seamless experience to customers. The role supports customers' implementations across the UK and EMEA region. You will be responsible for: Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers. Manage and deliver technical customer implementation projects after handover from the Pre Sales Engineering team. Analyze customer requirements to develop and execute implementation plans. Configure and customize the solution to meet customer specific needs. Conduct system testing and validation to ensure readiness for deployment. Provide training and support to customers, ensuring they understand how to use the solution effectively. Troubleshoot and resolve technical or operational issues during implementation. Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process. Create and maintain documentation related to project milestones, configurations, and training materials. You should apply if you have: 2-4 years of experience in customer onboarding, technical support, or system implementation. Familiarity with system configuration, data migration, and integration processes. Strong problem solving and communication skills. Ability to manage multiple projects simultaneously and meet deadlines. Ability to manage and prioritize your own workload and work independently. Experience in a customer facing role. Experience with Agile project management (or similar). Experience with project management tools (e.g., Smartsheets, Asana, or similar). About Convera Convera is the largest non bank B2B cross border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth minded, results oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid work) Generous insurance (health, disability, life) Paid holidays, time off, and leave policies for life events (maternity, paternity, adoption) Paid volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you're ready to unleash your potential.

As a global leader in commercial payments that powers international business by moving money with ease, Convera is seeking a Senior Business Development Manager to support B2B sales across the UK. This is a remote function therefore the candidate can be based anywhere in the UK. The Role: We are looking for tenacious, motivated, resilient individuals with a competitive mindset to build a diverse and delivering pipeline of Small-to-Medium-Sized Enterprises, Corporate, and Blue-Chip clients, identifying and securing business opportunities within these sectors. Role & Responsibilities: Sales Strategy & Execution: Contribute to sales strategic planning and business development initiatives Develop and execute strategic sales plans to expand the client base and achieve sales targets Manage the entire 360-degree sales process independently Maintain knowledge of the FX market, compliance, legislative, and broader business/economic trends to anticipate and meet client needs Surface and understand customer pain points to present/match Convera solutions to meet their needs or objectives. Use market data and Convera's value proposition to identify new leads and opportunities to build a continuous pipeline Achieve key performance indicators (KPIs) such as revenue setting targets, and report them on a weekly, monthly, and quarterly basis, to drive revenue growth and retention as well as develop a sales strategy with key product partners. Identify and engage new prospects in SME and Corporate sectors , aligning with Partners under the direction of the Head of Desk or Sales Leaders Proactively seek new business opportunities through cold calls, networking events, referrals, exhibitions, and partnerships Use sales tools like Salesforce, Highspot, and ZoomInfo to generate leads Present and demonstrate international payment solutions and products to key decision-maker Relationship Building & Management: Introduce relevant support functions such as Customer Relationship Management (CRM), Corporate Hedging manager (CHM) and/or Sales Leaders/Heads of Desk to clients Build and maintain long-term relationships with associated organizations, partners, and advisors of our prospective client Collaborate with different partnership teams within Convera to develop a strong external network of Ideal Customer Profile (ICP) partners Provide ongoing consultation and support to ensure client satisfaction and retention Manage new customers until they transition to the CRM Team Participate in industry events to promote solutions and network with potential clients Negotiations & Contract Management: Lead and influence negotiations with clients of large established organizations (i.e., from the Owner of a start-up to the Finance Director or Chief Executive Officer), securing profitable agreements Ensure contracts are compliant and monitor performance against agreed terms in collaboration with legal and finance teams Maintain documentation of all relevant SFDC records (e.g., sales diary, prospect's next steps, etc.) Work closely with internal teams (i.e., including bid, customer assurance, pre-sales, and customer care) to ensure seamless service delivery Provide market feedback to support product development and marketing strategies Work with Global Segment leads and regional product partners to ensure product offering is competitive in service, function, and price Support junior members of the team and support and/or lead training projects Reporting & Analysis: Maintain accurate forecasts and insights on customer requirements, trends, and risk Track performance metrics to measure success and identify areas for improvement, leveraging sales tool such as Salesforce Basic Qualifications: 5+ years of B2B sales experience in international payments or financial services 3-6 years in FX (i.e., understanding of financial markets and their instruments, such as SPOT, FWDS, Derivatives), payments (i.e., understanding of payments & technology market), or financial markets Extensive sales experience within a global organization with a network of senior contacts Proven ability to navigate gate keepers to reach and influence C-Suite level relationships Strong sales management, business acumen, and strategic account management skills Knowledge of international payments and foreign exchange products Financially astute with knowledge of business needs/concerns, as well as the commercial impact of global news and events Proficient in CRM software (e.g., Salesforce, Highshot) and MS Office Suite Ability to work independently to achieve or exceed KPIs and revenue targets Willingness to attain Level 3 CISI Certificate (i.e., Introduction to securities and investments) and/or Level 4 CISI Certificate (Investment advice diploma) within 6 months of hire Preferred Qualifications: Experience working in financial institutions, hedging solutions, and/or management consulting services a plus Familiarity with the Miller-Heiman strategic selling framework or similar sales methodologies Detailed knowledge of the geographical area of reference in terms of banking environment, including established professional networks, competition, and technology suppliers Bachelor's degree preferred, MBA is a plus About Convera Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech-led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers. As experts in foreign exchange, risk and compliance, with an unrivaled regulatory footprint, Convera's financial network spans more than 140 currencies and 200 countries and territories. Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Opportunity to earn a bonus (dependent on performance) Great career growth and development opportunities in a global organization We are an equal opportunities employer and welcome applications from all qualified candidates.

A leading B2B payments company in the UK is seeking a Customer Implementation Specialist to manage customer onboarding and technical implementation projects. You will be responsible for configuring systems, providing training, and ensuring customer satisfaction during the implementation phase. Ideal candidates will have 2-4 years of relevant experience, strong problem-solving abilities, and excellent communication skills. This role offers competitive salary and benefits along with hybrid working options.

Senior Customer Implementation Specialist - London or Peterborough, UK (hybrid) London; Peterborough Senior Customer Implementation Specialist - London or Peterborough, UK (hybrid) As a Senior Customer Implementation Specialist here at Convera, you will lead the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role. You will be responsible for: Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption. Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation. Oversee and mentor junior implementation specialists, providing guidance and support as needed. Develop detailed project plans, including timelines, resource allocation, and risk assessments. Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary. Collaborate with cross-functional teams to address customer-specific needs and ensure alignment with product capabilities. Continuously evaluate and improve implementation processes to enhance efficiency and customer satisfaction. Provide feedback to Product and Engineering teams based on customer implementation experiences. You should apply if you have: Extensive and progressive experience in customer implementation, technical support, or a related field. Proven expertise in managing complex implementation projects. Strong leadership skills, with experience mentoring or leading junior team members. Advanced technical knowledge of system integration, data migration, and solution configuration. Excellent project management and organizational skills. Familiarity with CRM and project management tools (e.g., Salesforce, JIRA, Smartsheets, Asana, or similar). Preferred (not essential): Bachelor's degree in Business, Computer Science, or a related field (Master's degree preferred). Experience with API and SWIFT implementations About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. We offer an abundance of competitive perks and benefits including: Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption) Paid time off for volunteering / charity opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Are you legally able to work within the country where this role resides? Have you worked for Convera for any period of time on or after March 1, 2022? If hired for this position, will you now or in the future require sponsorship for employment visa status? Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, according to applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment. I have read and understand the Convera Privacy Notice By checking this box, I agree to allow Convera to retain my data for future opportunities for employment for up to 183 days after the conclusion of consideration of my current application for employment.

Customer Delivery Manager - Peterborough, UK (hybrid) Peterborough As a Customer Delivery Manager with Convera based in our Peterborough office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role works closely with Transaction Processing and Relationship Management teams covering the E2E transaction process. The Senior Customer Care Specialist is also expected to coach team members through escalations and provide quality assurance feedback across people / process / product to improve the customer experience. Responsibilities Drive a seamless customer experience that creates positive sentiment for Convera brand. Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Collaborate with Relationship, Product, Operations and Compliance teams to drive constant improvement. Own and investigate customer escalations and complaints from receipt through to resolution, with speed and quality interactions being paramount. Analyzing and solving problems of diverse scope. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". Identifying and documenting the root cause or defect trends and work with business partners to ensure corrective actions are delivered to improve outcomes. Conduct regular service reviews with customer and provide recommendations on how they can improve payment delivery rate and reduce returns. Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Qualifications A minimum of 5 years of related experience. Bachelor's degree (or similar); or equivalent work experience. Expert communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Exceptional problem-solving ability, backed by good judgement. Experience with bringing cross functional teams together to problem solve. The ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and advises on difficult topics with tact. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Strong knowledge of MS applications. Ability to view, analyse and present data to differing audiences. Must be able to conduct regular client visits face to face. This role cannot be delivered fully remote. Preferred Qualifications Experience in customer-facing role with direct responsibility of managing customers in Banking, Payments, or Financial Services. Experience with onboarding/training new starters and customers. Experience with data analytics tools such as Power BI and DataHub. Experience with applications such as JIRA, Confluence, Sharepoint. Excellent attention to detail. Ability to communicate in more than one language. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption) Paid time off for volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment.

A leading cross-border payments company is looking for a Senior Customer Implementation Specialist to lead the implementation of complex customer projects. This role involves managing high-stakes projects, mentoring junior team members, and improving implementation practices. Candidates should have extensive experience in customer implementation, strong project management skills, and a familiarity with tools like Salesforce and JIRA. Opportunities for career growth are available in a global, innovative environment.