Smart Communications group

Smart Communications group is seeking a Senior Data Engineer to design, build, and scale their enterprise data platform. The role involves maintaining scalable data pipelines, optimizing ETL/ELT processes, and ensuring data quality and security throughout data lifecycles. Candidates should have over 8 years of experience and expertise in Databricks, PySpark, and data architecture. A competitive salary and benefits such as health insurance, life assurance, and 25 days' holiday are offered.

Senior Data Engineer Overview We are seeking a Senior Data Engineer to help design, build, and scale Smart Communications' enterprise data platform that supports analytics, reporting, automation, and AI initiatives across the business. Responsibilities Design, build, and maintain scalable data pipelines and data products using Databricks, PySpark, Spark SQL, and Delta Lake. Develop and optimise ETL/ELT processes to ingest, transform, and curate data from internal and external systems. Design and evolve enterprise data architecture, ensuring scalability, performance, security, and maintainability. Partner with business stakeholders to understand requirements, translate business challenges into technical solutions, and identify opportunities to leverage data more effectively. Ensure data quality, governance, security, and access controls are embedded throughout the data lifecycle. Monitor, troubleshoot, and optimise data platform performance, reliability, and cost efficiency. Enable analytics, reporting, AI, and self service BI initiatives through trusted and accessible datasets. Maintain engineering standards, CI/CD processes, technical documentation, and operational procedures. Mentor junior team members and contribute to continuous improvement across the data function. Requirements 8+ years of experience in Data Engineering or a related field. Strong hands on experience with Databricks, including PySpark, Spark SQL, Delta Lake, Unity Catalog, and Lakehouse architecture. Advanced SQL and Python development skills. Proven experience building and optimising enterprise scale data pipelines and ETL/ELT solutions. Strong understanding of data architecture, data modelling, data warehousing, and modern data platform design. Experience working with cloud platforms, preferably AWS. Experience implementing data governance, security controls, and role based access models. Experience with source control, CI/CD, and software engineering best practices. Preferred Experience with Databricks AI/BI, Genie, Genie Spaces, and Databricks Apps. Experience designing enterprise data solutions and architecture roadmaps. Experience supporting BI, analytics, or self service reporting capabilities. Experience within SaaS or subscription based businesses. Experience with SQL Server and SSIS. Exposure to AI, machine learning, or advanced analytics solutions. Experience mentoring or leading other engineers. About Smart Communications Smart Communications provides a platform that enables personalised, consistent, and compliant conversations across all touchpoints and channels. Our Conversation Cloud offers SmartCOMM for enterprise scale customer communications, SmartIQ for digital forms transformation, and SmartDX for trade documentation. Over 650 enterprise organisations rely on Smart Communications to simplify and automate complex processes while delivering highly secure, friction less experiences across the customer lifecycle. Benefits Salary will be competitive and commensurate with experience. You will receive extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday. We provide a friendly and fun working environment, flexible office arrangement, and occasional office visits while primarily working remotely. EEO Statement We only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

Platform Engineer - Platform Engineering Group Our newly formed Platform Engineering Group is building the golden paths that the engineering teams behind our enterprise cloud products will use to build, ship, and run their software. We're looking for an engineer to join this group and help build it out - someone who will design and build the internal tooling and pipelines that make the right way the easy way. This is a hands on, pattern setting role - you'll be helping shape our future direction. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You might be a Platform Engineer today, or a software engineer who has gravitated toward improving how other engineers work-local development, testing, CI/CD, release. Either way, you think of developer experience as a product, with internal engineers as your users. You're a capable software engineer with real depth in at least one language, and you have considered opinions about stacks, tooling, and trade offs - opinions you can defend and, just as importantly, change. You treat testing as a first class part of how software gets shipped. You're fluent with testing frameworks and approaches - unit, integration, contract - and you can reason about test architecture as a deliberate design problem, not an afterthought. You're comfortable building both the tooling (internal apps, templates, scaffolding) and the pipelines underneath it. You don't need to be an infrastructure expert but you're fluent enough with cloud infrastructure to build pipelines that hold up in production. You're a continuous learner, constantly looking for where automation can make things safer, faster, and less painful. You can work directly with engineers, architects, and other stakeholders-surfacing your own ideas, taking pushback well, and iterating toward solutions that deliver real value for the effort involved. What we're looking for Must have skills / experience Strong software engineering skills, with demonstrated depth in at least one language Strong grounding in testing - frameworks, architecture, and approaches across unit, integration, and contract Experience building and running containerised workloads in production Experience with IaC - one or more of CloudFormation/CDK, Terraform, Pulumi Experience designing and building CI/CD pipelines Experience building tooling or automation that other engineers depend on Strong communication skills A track record of working effectively with engineers and stakeholders outside your immediate team Advantageous skills / experience Hands on experience in an environment practicing genuine continuous release Automated release processes and progressive delivery Experience instrumenting production systems for observability AWS GitHub Actions Our Values S - Speak openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. M - Make a difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. A - Agile & flexible - We are focused on evolving, improving, and growing. We think differently and challenge the status quo with open minds. We ask "why?" so that we can help remove complexity. R - Results focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. T - Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. Benefits and Compensation Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday. Our offices are located in Covent Garden, comfortable, flexible, and always stocked with free beverages and fresh fruit. The role is a hybrid setup with occasional work from the office required. Equal Opportunity Statement Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. Learn More To learn more about Smart Communications visit:

Smart Communications group is searching for a Platform Engineer in the City of Westminster, UK, to join their Platform Engineering Group. The role involves designing and building internal tooling and pipelines for software development and deployment, ensuring the best developer experience. The company offers a competitive salary, extensive health benefits, a supportive workplace, and an opportunity for hybrid work. Ideal candidates should have strong software engineering skills and a solid understanding of testing frameworks.

Vacancy Name: Senior Business Intelligence Developer Employment Type: Permanent Location: UK - Remote Summary We are looking for a Senior Business Intelligence Developer to establish and grow our enterprise BI capability within the Data Operations function of a growing SaaS business. This hands on role focuses on delivering dashboards and analytical solutions, defining BI standards and governance, and partnering with stakeholders across the business to drive data informed decision making. As the company's central BI specialist, you will build and own critical dashboards for Senior Leadership, Executives, and the Board, while establishing governance, best practices and an operating model that enable trusted self service analytics across the organisation. You will operate a hub and spoke BI model, supporting teams to create their own reporting solutions while ensuring alignment with the corporate data strategy. Working alongside Data Engineers, subject matter experts and business stakeholders, you will deliver scalable, automated analytics solutions that support key business decisions. You will help drive the next phase of our data journey, innovating how the business leverages data and unlocking the full value of the Databricks Lakehouse Platform and its modern BI, AI and analytics capabilities. Company Overview Smart Communications provides the platform that leading organisations trust to deliver personalised, consistent and compliant conversations across all touchpoints and channels. The Smart Communications Cloud consists of SmartCOMM for enterprise scale customer communications, SmartIQ for digital forms transformation, and SmartDX for trade documentation. More than 650 enterprise organisations rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. Responsibilities Design, build and maintain high impact BI dashboards and analytics solutions in Databricks AI/BI, translating business requirements into actionable insights. Partner with stakeholders across various business functions to gather requirements, align KPI definitions and deliver reporting solutions that drive decision making. Work closely with Data Engineering to align BI solutions with the Databricks Lakehouse architecture, data models and governance standards. Leverage Databricks AI/BI capabilities to enhance insight discovery, analytics and self service reporting (e.g., Genie Spaces). Own and evolve BI governance, standards, best practices and documentation in alignment with the corporate data strategy. Establish and operate a BI Centre of Excellence and hub and spoke delivery model, enabling teams to create reporting solutions under shared standards, governance and best practices. Manage BI delivery through Jira, including backlog management, prioritisation, stakeholder communication and delivery planning. Qualifications - Must Have 5+ years' experience in Business Intelligence, Analytics or a related field, with hands on ownership of dashboard development and stakeholder facing delivery. Strong SQL skills and experience developing dashboards and analytics solutions in Databricks AI/BI; Python experience preferred. Experience designing intuitive, user centric dashboards that support business processes and decision making. Strong understanding of data modelling, semantic layers, KPI design and metric definition for reporting and analytics. Strong stakeholder management and communication skills, with the ability to elicit business requirements and translate them into actionable reporting and analytics solutions. Experience working with Databricks AI/BI or other modern enterprise BI platforms. Experience managing work using Jira or similar delivery management tools. Experience establishing BI governance, standards or Centres of Excellence. Preferred Experience Exposure to AI enabled analytics or advanced BI capabilities. Experience working with Sales, Finance, Customer Success or SaaS operational data. Familiarity with Salesforce, NetSuite, usage and AWS cost data. Experience supporting Executive Leadership or Board level reporting. Experience operating within a hub and spoke or self service BI environment. Experience working with executive stakeholders and translating strategic business questions into reporting solutions. Company Values - SMART Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers - we're problem solvers. Make a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy - we focus on productivity. Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged - we're in this together! Benefits Competitive salary commensurate with experience. Annual bonus tied to company performance. Extensive health insurance, income protection, life assurance and subsidised gym membership. Leisure travel insurance, pension contribution, Cycle2Work and childcare vouchers. 25 days' holiday allowance plus an additional day off for your birthday. Remote work with occasional office visits as required. Equal Employment Opportunity We only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

Smart Communications group is seeking a Senior Business Intelligence Developer to enhance our BI capability. This role focuses on delivering analytics solutions and dashboards while establishing governance and fostering collaboration with stakeholders. You will leverage Databricks to empower data-driven decision-making across the organization. The ideal candidate has over 5 years of BI experience, strong SQL and dashboard development skills, and is adept at managing stakeholder communications. Flexible remote work options available.

About Smart Communications Smart Communications isthetrusted choice for regulated enterprises looking to modernize complex processesandconnect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group,and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications' cloud-native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire,DuckCreek,OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Summary We are seeking a skilled Software Engineer to work in close partnership with our Australia based Core Engineering team. You'll join a small cross functional engineering team of around a dozen engineers that operates as part of a larger organisation-small enough for your work to have real impact yet backed by the scale and support of a broader business. This role plays a critical part in providing follow the sun engineering coverage, ensuring system reliability and progress during Australian off hours, while also contributing to ongoing feature development. The successful candidate will split their time between building product features and delivering high quality technical support, including investigation of production issues, system health monitoring, and incident remediation. This role requires strong collaboration skills, a solid grasp of cloud native systems, and comfort operating in a live production environment. Working Model & Collaboration Building and maintaining product features based on a planned roadmap. Provide on call support during their normal working hours while the Australian team is offline, acting as the first line of engineering response. There will be a daily overlap in working hours with the Australian Core Engineering team to support: Handover of ongoing work and incidents Initial and ongoing knowledge transfer Sprint planning, prioritisation, and technical alignment This model ensures continuity of delivery and system support across time zones. The responsibilities of the role include: Feature Development Design, develop, and deliver high quality software features in alignment with roadmap priorities Collaborate with the Australian Core Engineering team on architecture, design reviews, and implementation plans. Write clean, maintainable, and well tested code following engineering best practices. Technical Support & Operations Act as the primary engineering contact during Australian off hours, providing on call coverage within standard working hours. Investigate production issues using logs, metrics, and monitoring tools to identify root causes. Perform incident triage, remediation, and clear handover documentation to the Australian team. Work with Kubernetes based workloads, diagnosing deployment, scaling, and runtime issues. Support AWS hosted systems, with a strong focus on SQS (queue processing, message flow issues) and SES (email delivery, bounce and reputation analysis). Collaboration & Communication Provide clear and concise handover notes, incident reports, and technical updates. Participate in incident post mortems and contribute to long term reliability improvements. Work closely with product, platform, and engineering stakeholders to balance feature delivery with operational excellence. What we're looking for: Must have skills/experience Strong frontend engineering experience, ideally with modern frameworks and libraries such as React, GraphQL, and solid proficiency in TypeScript and modern JavaScript. Demonstrated interest in diving into core application logic, including contributing to backend or shared services written in Go, particularly in the areas of integrations, and system to system communication. Experience designing and supporting distributed, event driven systems, including asynchronous processing and message based architectures. Deep practical knowledge of AWS hosted production systems, with demonstrated experience operating, debugging, and optimising services that rely on: Amazon SQS for reliable message processing Amazon SES for transactional email delivery, monitoring, and reputation management Hands on experience running workloads with Kubernetes on Amazon EKS, including: Debugging pod, container, and networking issues Understanding scaling behaviour and failure modes Working with deployment strategies and configuration management Strong observability and diagnostics expertise, including: Log aggregation and querying Metrics analysis and alert interpretation Root cause analysis in distributed systems Familiarity with production support workflows, such as incident triage, escalation, handover documentation, and post incident reviews. Experience balancing feature delivery with operational excellence, making pragmatic trade offs to maintain system stability while continuing to ship. Comfort working with legacy codebases alongside greenfield development, improving reliability and maintainability incrementally Core Competencies Comfortable balancing feature development with live system support responsibilities. Strong problem solving skills and a calm, methodical approach to incidents. Excellent written and verbal communication skills, especially for cross time zone collaboration. A sense of ownership and accountability for system reliability and customer impact. As the majority of your team is in a different time zone, you have confidence to complete development tasks independently but you're also able to ask for help when you need it. Why Join Us Work closely with a highly capable engineering team. Help build a product used by large, established organisations. Play a key role in improving system reliability and customer experience. Enjoy a role that offers both deep technical challenges and meaningful product impact. Be part of a collaborative, globally distributed engineering culture. We look for the following SMART values in everyone we hire at Smart Communications: S peak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. M ake a Difference - We focus on the things that matter and prioritise the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. A gile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. R esults Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. T eamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! Benefits We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday! Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote. So if you are interested, please let us know by applying for this position and tell us all about yourself. Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit:

Smart Communications group is seeking a skilled Software Engineer to join their Engineering team. This role involves collaborating with the Australian team, with responsibilities including both feature development and technical support. The ideal candidate should possess strong frontend engineering skills, a solid understanding of AWS, and experience with Kubernetes. Benefits include extensive health insurance, competitive salary, and a fully remote working model.

About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud platform powers frictionless, compliant, digital first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide-including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp-rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre built connectors, Smart Communications' cloud native platform integrates effortlessly with the world's most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission critical customer conversations globally, and driving faster time to value. Who are you? You consider yourself a Developer, but your real skill is learning - you quickly and enthusiastically pick up new technologies, libraries, tools, techniques, and domain knowledge to deliver the right solution. You have experience with Java. Other key technologies we work with include JavaScript, Python, AWS, and Docker, so experience with any of those will be advantageous. We hope you'll be working with us for years to come, and we don't know where the business requirements will take us, so you need to be prepared to get out of your comfort zone and learn new things. You know there's a big difference between code that just about works versus "clean" code that's well structured and maintainable - and you want to deliver the latter. You love the confidence you get from a thorough test suite and build pipeline. You're comfortable discussing requirements with the product management team, throwing your own ideas into the mix and constructively engaging to iterate on requirements and deliver the maximum value for the effort expended. You like working in an Agile development environment and taking responsibility for getting things done as part of a team. You want to be the best you can be and embrace the chance to learn and adapt. You almost always get done what you say you will, and if you don't you take the time to learn from the experience. The responsibilities of the role include: Create and maintain high quality SmartCOMM product features. Create and maintain appropriate automated tests alongside all product changes. Take shared responsibility for the output of your team. Participate in the agile process including stand ups, planning, demos and retrospectives. What we're looking for: Must have skills/experience: Java 17+ Spring Framework Java unit testing (we use JUnit 5) Teamwork Fast learner Advantageous skills/experience: AWS Cloud Formation Docker / Kubernetes Tomcat Web security Agile / Scrum JavaScript Python Additional OOP experience (any language) Git / Github Github actions We look for the following SMART values in everyone we hire at Smart Communications: Speak Openly - We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We're not complainers we're problem solvers. Make a Difference - We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don't sit on the sidelines. Agile & Flexible - We are focused on evolving, improving and growing. We think differently and challenge the status quo with open minds. We ask 'why?' so that we can help remove complexity. We don't allow hurdles to get in our way. Results Focused - We get stuff done by being efficient, working at pace and paying attention to detail. We focus on finding solutions and fixing things. We don't believe in being busy for the sake of being busy, we focus on productivity. Teamwork - We are stronger and better together. We collaborate, trust and support each other to deliver results for our company and our customers. We don't want anyone to feel disengaged, we're in this together! Benefits We will provide you with the tools, equipment and support to give you the best possible chance of success and over achieving your goals. Salary will depend on your experience and will be highly competitive. In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidised gym membership, leisure travel insurance, pension contribution and 25 days' holiday allowance plus an additional day off for your birthday! Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit. This role is fully remote. / This role has a hybrid setup with occasional work from the office required. Application We will review applications from individuals with a current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity. To learn more about Smart Communications visit:

Smart Communications group in the UK is seeking a Developer skilled in Java 17+ and Spring Framework. The role emphasizes teamwork, agile practices, and learning new technologies. You will create high-quality product features and maintain automated tests to ensure reliability. Benefits include extensive health insurance, gym membership, and 25 days of holiday plus an additional day for your birthday. The role is hybrid, requiring occasional office presence in Covent Garden.