At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role We are looking for a Senior Backend Developer with deep C#/.NET expertise (and Java experience preferred) to join our Digital experience monitoring (DEM) and Analytics Platform. Reporting to the Engineering Manager and working within our global engineering organisation, you will help design, build and evolve the Platform: a collection of distributed services that ingest, transform and materialise observability data for use by visualisation, integration, analytics and other domain-focused applications. This is a hands-on role suited to a developer who can, integrate multiple platforms end-to-end, and collaborate across multiple teams. We are strengthening our core platform in anticipation of wider customer adoption through 2025. We operate a hybrid working model with 2 days in the office and 3 days from home. As Senior Backend Developer, you will: Design, develop, test, document and deploy back-end services and APIs with a focus on reliability, performance and scalability. Integrate multiple internal and external platforms via REST/gRPC APIs, SDKs, messaging and identity standards, owning integrations both technically and communicatively with partner teams. Champion quality engineering practices including automated testing, code reviews and observability (metrics, logs, traces) with clear SLOs. Contribute to CI/CD pipelines, containerisation and infrastructure-as-code to ensure operational readiness. Resolve complex production issues Mentor peers and share knowledge; foster collaboration across Engineering, SRE, Security, Product and customer-facing teams. Improve developer experience, tooling and platform integration patterns with a pragmatic, delivery-focused approach. Requirements 8+ years of professional back-end development experience, with expertise in C# and .NET (C#/.NET, ASP.NET and MSSQL) including building complex distributed systems in production. Experience with AI-based systems and incorporating it in your daily development work. Track record integrating multiple platforms and systems via REST/gRPC APIs, webhooks, SDKs, messaging and identity standards (OAuth2/OpenID Connect/SAML), with cross-team and external partner communication. Experience with data structures, algorithms, concurrency and asynchronous programming; able to build beyond frameworks. System design skills, including designing for availability, consistency and partition tolerance; capacity planning and performance engineering. Proficiency in data modelling across relational and MSSQL databases, with experience managing schema evolution and backward compatibility. Observability mindset: instrumenting custom metrics, logs and traces; using monitoring tools to understand system behaviour and performance. Proficiency with Git, CI/CD and automated testing across unit, integration and end-to-end levels. Experience working in globally distributed teams and collaborating across multiple time zones. Experience with Java and familiarity with the JVM ecosystem; Spring Boot exposure. Cloud experience with AWS, Azure or GCP; infrastructure-as-code (e.g., Terraform, Helm) and secure configuration management. Performance profiling and tuning in .NET (e.g., dotnet-trace, PerfView) and/or JVM environments. Hands-on experience working with CI/CD solutions (e.g. TeamCity, Octopus Deploy). Hands-on experience with containerisation and Kubernetes (services, deployments, stateful sets, configuration, troubleshooting). Background in high-scale SaaS, financial services or observability/monitoring domains. Health Insurance and Dental Health Cover for you and your dependants Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
03/02/2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role We are looking for a Senior Backend Developer with deep C#/.NET expertise (and Java experience preferred) to join our Digital experience monitoring (DEM) and Analytics Platform. Reporting to the Engineering Manager and working within our global engineering organisation, you will help design, build and evolve the Platform: a collection of distributed services that ingest, transform and materialise observability data for use by visualisation, integration, analytics and other domain-focused applications. This is a hands-on role suited to a developer who can, integrate multiple platforms end-to-end, and collaborate across multiple teams. We are strengthening our core platform in anticipation of wider customer adoption through 2025. We operate a hybrid working model with 2 days in the office and 3 days from home. As Senior Backend Developer, you will: Design, develop, test, document and deploy back-end services and APIs with a focus on reliability, performance and scalability. Integrate multiple internal and external platforms via REST/gRPC APIs, SDKs, messaging and identity standards, owning integrations both technically and communicatively with partner teams. Champion quality engineering practices including automated testing, code reviews and observability (metrics, logs, traces) with clear SLOs. Contribute to CI/CD pipelines, containerisation and infrastructure-as-code to ensure operational readiness. Resolve complex production issues Mentor peers and share knowledge; foster collaboration across Engineering, SRE, Security, Product and customer-facing teams. Improve developer experience, tooling and platform integration patterns with a pragmatic, delivery-focused approach. Requirements 8+ years of professional back-end development experience, with expertise in C# and .NET (C#/.NET, ASP.NET and MSSQL) including building complex distributed systems in production. Experience with AI-based systems and incorporating it in your daily development work. Track record integrating multiple platforms and systems via REST/gRPC APIs, webhooks, SDKs, messaging and identity standards (OAuth2/OpenID Connect/SAML), with cross-team and external partner communication. Experience with data structures, algorithms, concurrency and asynchronous programming; able to build beyond frameworks. System design skills, including designing for availability, consistency and partition tolerance; capacity planning and performance engineering. Proficiency in data modelling across relational and MSSQL databases, with experience managing schema evolution and backward compatibility. Observability mindset: instrumenting custom metrics, logs and traces; using monitoring tools to understand system behaviour and performance. Proficiency with Git, CI/CD and automated testing across unit, integration and end-to-end levels. Experience working in globally distributed teams and collaborating across multiple time zones. Experience with Java and familiarity with the JVM ecosystem; Spring Boot exposure. Cloud experience with AWS, Azure or GCP; infrastructure-as-code (e.g., Terraform, Helm) and secure configuration management. Performance profiling and tuning in .NET (e.g., dotnet-trace, PerfView) and/or JVM environments. Hands-on experience working with CI/CD solutions (e.g. TeamCity, Octopus Deploy). Hands-on experience with containerisation and Kubernetes (services, deployments, stateful sets, configuration, troubleshooting). Background in high-scale SaaS, financial services or observability/monitoring domains. Health Insurance and Dental Health Cover for you and your dependants Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
ITRS is recognized in the 2025 Gartner Magic Quadrant Observability Platforms At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role We operate a hybrid working model with 2 days in the office and 3 days from home. Requirements As Senior Frontend Developer, you will: Collaborate with Product Managers and UX Designers to understand user needs, refine requirements, and deliver intuitive, accessible user experiences aligned with our design system. Integrate front-end applications with ASP.NET APIs and services, ensuring reliable data exchanges and error handling. Promote quality engineering practices including automated testing (unit, integration, end-to-end), code reviews, performance and security best practices for the web. Implement and optimise front-end performance, and monitor user experience via RUM/telemetry. Requirements 8+ years of professional front-end development experience delivering complex, data-rich web applications in production. Experience integrating front-ends with ASP.NET backends and RESTful APIs; understanding of authentication and authorisation flows, error handling and resilient client-server patterns. Practical experience with front-end build tooling and CI/CD (Vite/Webpack, npm/yarn, linting, formatting, commit standards) and Git workflows. Experience with performance optimisation techniques (bundle analysis, code splitting, caching strategies). Solid testing discipline with tools such as Jest, Vue Test Utils and Selenium. Comfortable collaborating with Product and UX to translate designs into production-grade UI. Initiative-driven, hands-on approach with a focus on delivery and product impact. You will benefit from having the following experience: Familiarity with C#/.NET and ASP.NET MVC/Web API. Ability to contribute to backend endpoints, contract definitions and release processes when needed. Experience with AI-based systems and incorporating it in your daily development work. Experience with design systems (Figma) and component libraries (Storybook/PrimeVue). Experience with data visualisation libraries (e.g., Highcharts, Telerik) and real-time interfaces (WebSockets, Server-Sent Events). Experience with security best practices for the web (XSS, CSRF, dependency security) and privacy-by-design. Background in high-scale SaaS, financial services or observability/monitoring domains. Experience working in globally distributed teams and collaborating across multiple time zones. Health Insurance and Dental Health Cover for you and your dependants Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
03/02/2026
Full time
ITRS is recognized in the 2025 Gartner Magic Quadrant Observability Platforms At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you- We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters- Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow- Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of Role We operate a hybrid working model with 2 days in the office and 3 days from home. Requirements As Senior Frontend Developer, you will: Collaborate with Product Managers and UX Designers to understand user needs, refine requirements, and deliver intuitive, accessible user experiences aligned with our design system. Integrate front-end applications with ASP.NET APIs and services, ensuring reliable data exchanges and error handling. Promote quality engineering practices including automated testing (unit, integration, end-to-end), code reviews, performance and security best practices for the web. Implement and optimise front-end performance, and monitor user experience via RUM/telemetry. Requirements 8+ years of professional front-end development experience delivering complex, data-rich web applications in production. Experience integrating front-ends with ASP.NET backends and RESTful APIs; understanding of authentication and authorisation flows, error handling and resilient client-server patterns. Practical experience with front-end build tooling and CI/CD (Vite/Webpack, npm/yarn, linting, formatting, commit standards) and Git workflows. Experience with performance optimisation techniques (bundle analysis, code splitting, caching strategies). Solid testing discipline with tools such as Jest, Vue Test Utils and Selenium. Comfortable collaborating with Product and UX to translate designs into production-grade UI. Initiative-driven, hands-on approach with a focus on delivery and product impact. You will benefit from having the following experience: Familiarity with C#/.NET and ASP.NET MVC/Web API. Ability to contribute to backend endpoints, contract definitions and release processes when needed. Experience with AI-based systems and incorporating it in your daily development work. Experience with design systems (Figma) and component libraries (Storybook/PrimeVue). Experience with data visualisation libraries (e.g., Highcharts, Telerik) and real-time interfaces (WebSockets, Server-Sent Events). Experience with security best practices for the web (XSS, CSRF, dependency security) and privacy-by-design. Background in high-scale SaaS, financial services or observability/monitoring domains. Experience working in globally distributed teams and collaborating across multiple time zones. Health Insurance and Dental Health Cover for you and your dependants Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Buy and Sell Holiday Training Reimbursement ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our mission is to make society's critical technology work via automated & holistic IT observability solutions that safeguard critical applications and enable innovation. With our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Chicago. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS Group is looking for Senior Java Engineer in London. Reporting to our Engineering Manager, you will sit in the Platform Team and form part of a wider global Engineering Team. The Core Platform layer is a collection of distributed services which ingest, transform and materialise observability data to make it available to several similarly distributed visualisation, integration, analytics and other domain specific applications to provide solutions to a range of observability problems. We are looking to strengthen our core platform team in anticipation of wider customer adoption through 2025. Our role offers a permanent, full-time position working from our London office on a hybrid work schedule. As a Senior Java Software Engineer, you will: Participate in all phases of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support. Participate in mentoring relationships - both giving and receiving guidance- to foster mutual growth and development within the team. Approach our products and customer challenges with curiosity, striving to understand the solutions we deliver. Work with team members to develop innovative, customer-centric solutions. Take part in team support responsibilities to ensure reliable service for our customers. Advocate for a culture of quality and testing, offering guidance and support to team members less experienced in these practices. In your first 30 days, you will: Learn as much as you can about our company, team and product. Complete hands-on training with ITRS Analytics and other products in the ITRS portfolio. Follow an onboarding checklist and meet with team members from across the company. Pair with current team members for meetings, demos, and presentations. Review recorded sales calls and learn our sales motion. Take over parts of the agenda as you get more comfortable. In your first 60 days, you will: Continue pairing with the current team and assuming a more active role in the agenda. Begin playing a role in the Analytics developers community, answering questions and sharing advice. Select a learning course that aligns with your goals and experience and begin the course. Continue to grow your understanding of ITRS, both us and our products. Learn how we develop products. Build relationships. Discover how our products connect and interact. In your first 90 days, you will: Assume ownership of an initial subset of the product, supported by the team. Continue to learn and grow. ITRS is committed to your ongoing personal growth. There will always be opportunities requiring it. We have an ambitious L&D policy to support your learning and growth Requirements You are predominantly a backend Java developer with at least 7 years of experience building complex distributed systems. You have built applications from the ground-up with a deep understanding of core Java, data structures and concurrency, rather than relying on frameworks such as Spring. You have built event-driven applications using Kafka and solutions with event-streaming frameworks at scale (Flink / Kafka Streams / Spark) that go beyond basic ETL pipelines. You know how to orchestrate the deployment of applications on Kubernetes, including defining services, deployments, stateful sets etc. and where to look if there is a problem. You know how to design systems from a macro-level through to the micro-level optimisations needed to build high-performance, scalable solutions. You have tackled hard problems in the past around data consistency vs availability and have designed systems around these considerations. You have designed complex data models and managed their evolution to limit breaking-changes and support backwards compatibility. You have a focus on delivery and an awareness of how your contribution in a software team delivers end-value in a product. You have likely tuned garbage collection, fixed CPU hotspots and analysed heap dumps to find memory leaks on JVMs. You have likely instrumented custom metrics in your application and used monitoring/observability tools to understand how they behave in different environments and to identify the root cause of issues. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
02/02/2026
Full time
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our mission is to make society's critical technology work via automated & holistic IT observability solutions that safeguard critical applications and enable innovation. With our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Chicago. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS Group is looking for Senior Java Engineer in London. Reporting to our Engineering Manager, you will sit in the Platform Team and form part of a wider global Engineering Team. The Core Platform layer is a collection of distributed services which ingest, transform and materialise observability data to make it available to several similarly distributed visualisation, integration, analytics and other domain specific applications to provide solutions to a range of observability problems. We are looking to strengthen our core platform team in anticipation of wider customer adoption through 2025. Our role offers a permanent, full-time position working from our London office on a hybrid work schedule. As a Senior Java Software Engineer, you will: Participate in all phases of the product lifecycle, including design, development, documentation, testing, integration, deployment, and ongoing support. Participate in mentoring relationships - both giving and receiving guidance- to foster mutual growth and development within the team. Approach our products and customer challenges with curiosity, striving to understand the solutions we deliver. Work with team members to develop innovative, customer-centric solutions. Take part in team support responsibilities to ensure reliable service for our customers. Advocate for a culture of quality and testing, offering guidance and support to team members less experienced in these practices. In your first 30 days, you will: Learn as much as you can about our company, team and product. Complete hands-on training with ITRS Analytics and other products in the ITRS portfolio. Follow an onboarding checklist and meet with team members from across the company. Pair with current team members for meetings, demos, and presentations. Review recorded sales calls and learn our sales motion. Take over parts of the agenda as you get more comfortable. In your first 60 days, you will: Continue pairing with the current team and assuming a more active role in the agenda. Begin playing a role in the Analytics developers community, answering questions and sharing advice. Select a learning course that aligns with your goals and experience and begin the course. Continue to grow your understanding of ITRS, both us and our products. Learn how we develop products. Build relationships. Discover how our products connect and interact. In your first 90 days, you will: Assume ownership of an initial subset of the product, supported by the team. Continue to learn and grow. ITRS is committed to your ongoing personal growth. There will always be opportunities requiring it. We have an ambitious L&D policy to support your learning and growth Requirements You are predominantly a backend Java developer with at least 7 years of experience building complex distributed systems. You have built applications from the ground-up with a deep understanding of core Java, data structures and concurrency, rather than relying on frameworks such as Spring. You have built event-driven applications using Kafka and solutions with event-streaming frameworks at scale (Flink / Kafka Streams / Spark) that go beyond basic ETL pipelines. You know how to orchestrate the deployment of applications on Kubernetes, including defining services, deployments, stateful sets etc. and where to look if there is a problem. You know how to design systems from a macro-level through to the micro-level optimisations needed to build high-performance, scalable solutions. You have tackled hard problems in the past around data consistency vs availability and have designed systems around these considerations. You have designed complex data models and managed their evolution to limit breaking-changes and support backwards compatibility. You have a focus on delivery and an awareness of how your contribution in a software team delivers end-value in a product. You have likely tuned garbage collection, fixed CPU hotspots and analysed heap dumps to find memory leaks on JVMs. You have likely instrumented custom metrics in your application and used monitoring/observability tools to understand how they behave in different environments and to identify the root cause of issues. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection Referral Bonus Buy and Sell Holiday Training Reimbursement ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Function: Customer Solutions and Success - Financial Services Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts. As a Customer Solutions Engineer, you will: Achieve detailed understanding of all our products and technologies. lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects. Understand our client requirements, analyse and translate them into a practical solution. Assist the sales team throughout the entire sales cycle as a product and technology expert. Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners. Provide professional responses to customer RFPs / RFIs. Position the technology against competitive offerings. Represent the products, company values and brand to customers and at field events such as conferences, seminars. Suggest creative alternatives to address or overcome technical challenges encountered in the sales case. Conduct Technical Account Management (TAM) activities for the key accounts. Travel regionally for client meetings, marketing events, proof of concepts. Requirements 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role. 1+ years of working experience in Application Performance Management (APM) and AIOps. Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios. Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage. Experience in application support in Financial Market will be an advantage. Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting. Programming and scripting experience i.e. Shell script, Python, Java. Basic network knowledge. Basic database knowledge and query languages. Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
02/02/2026
Full time
Function: Customer Solutions and Success - Financial Services Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts. As a Customer Solutions Engineer, you will: Achieve detailed understanding of all our products and technologies. lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects. Understand our client requirements, analyse and translate them into a practical solution. Assist the sales team throughout the entire sales cycle as a product and technology expert. Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners. Provide professional responses to customer RFPs / RFIs. Position the technology against competitive offerings. Represent the products, company values and brand to customers and at field events such as conferences, seminars. Suggest creative alternatives to address or overcome technical challenges encountered in the sales case. Conduct Technical Account Management (TAM) activities for the key accounts. Travel regionally for client meetings, marketing events, proof of concepts. Requirements 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role. 1+ years of working experience in Application Performance Management (APM) and AIOps. Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios. Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage. Experience in application support in Financial Market will be an advantage. Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting. Programming and scripting experience i.e. Shell script, Python, Java. Basic network knowledge. Basic database knowledge and query languages. Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit. Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy: