InPost Ltd.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Technical Support Supervisor to join our Network Health team! Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door. About the role: InPost is one of Europe's fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As Technical Support Supervisor, you'll be the engine room of our Technical Support team, a senior technical voice who keeps the team moving, standards high, and the APM network running smoothly. Reporting directly to the Technical Support Manager, you'll sit between hands-on engineering and team leadership. You'll be the first point of escalation for your team, a mentor to the engineers around you, and the person who steps up to own the function when the manager is away. This is a role for someone who still loves solving complex technical problems but is ready to start building something bigger, a team, a process, and a career in leadership. What you'll be doing: Act as the first point of escalation for the Technical Support Engineer team, ensuring complex issues are resolved efficiently and in line with SLA targets. Deputise for the Technical Support Manager when required, including managing team operations, reporting, and stakeholder communications. Provide day-to-day guidance, support, and mentorship to a team of Technical Support Engineers, helping them develop their skills and confidence. Monitor and analyse APM logs using Grafana, Zabbix, Kibana, and Elasticsearch to identify trends, recurring faults, and emerging risks. Write, edit, and maintain SQL scripts to extract data, support root cause analysis, and build automated reporting solutions. Contribute to weekly and ad-hoc reporting on APM performance, callout trends, and incident root causes. Lead and contribute to the creation and maintenance of technical documentation, ensuring it remains accurate and accessible. Support the onboarding and training of new team members and external stakeholders on APM operations and tooling. Collaborate with R&D teams in the UK and Poland to feedback on recurring issues and contribute to the development of smarter, longer-term solutions. Stay ahead of upcoming software, hardware, and firmware changes, ensuring the team is prepared and changes are implemented smoothly. What we need from you: We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly. We'd be particularly excited to hear from you if: Several years of experience in a technical support or IT engineering environment, with some exposure to leading or mentoring others. Strong working knowledge of SQL and experience with monitoring and observability tools such as Kibana, Elasticsearch, Grafana, or Zabbix. Solid understanding of Linux, cloud administration, and JavaScript or similar scripting would be beneficial. A genuine passion for electrical and mechanical engineering and how systems interconnect. Excellent communication skills and able to translate complex technical issues for non-technical audiences and build strong relationships across cultures and locations. A solutions-focused mindset with the ability to stay calm, prioritise effectively, and drive resolution under pressure. Strong documentation skills and attention to detail. Proficiency in Microsoft Excel, Word, and PowerPoint for reporting and presentations. Technical skills: Elasticsearch & Kibana SQL Linux JavaScript cloud administration ITIL awareness (Incident and Problem Management) Benefits: Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year Vitality Health Care Work from Anywhere - 4 Weeks per year Enhanced Parental Leave Rail Loan - purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy an interest free repayment over the year. Volunteering Days - paid day to make a difference in your community Hybrid Working (Role suitability dependent) - we innovate, collaborate and optimise by coming together 3 days per week in the office We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we're looking for a Technical Support Supervisor to join our Network Health team! Our mission? To switch up the status quo and become the UK's leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we're bringing freedom to anyone with a parcel. At InPost UK, we're building an unparalleled group of talent that's committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We're a passionate bunch with high ambition - we collaborate, innovate, support each other, and leave egos at the door. About the role: InPost is one of Europe's fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As Technical Support Supervisor, you'll be the engine room of our Technical Support team, a senior technical voice who keeps the team moving, standards high, and the APM network running smoothly. Reporting directly to the Technical Support Manager, you'll sit between hands-on engineering and team leadership. You'll be the first point of escalation for your team, a mentor to the engineers around you, and the person who steps up to own the function when the manager is away. This is a role for someone who still loves solving complex technical problems but is ready to start building something bigger, a team, a process, and a career in leadership. What you'll be doing: Act as the first point of escalation for the Technical Support Engineer team, ensuring complex issues are resolved efficiently and in line with SLA targets. Deputise for the Technical Support Manager when required, including managing team operations, reporting, and stakeholder communications. Provide day-to-day guidance, support, and mentorship to a team of Technical Support Engineers, helping them develop their skills and confidence. Monitor and analyse APM logs using Grafana, Zabbix, Kibana, and Elasticsearch to identify trends, recurring faults, and emerging risks. Write, edit, and maintain SQL scripts to extract data, support root cause analysis, and build automated reporting solutions. Contribute to weekly and ad-hoc reporting on APM performance, callout trends, and incident root causes. Lead and contribute to the creation and maintenance of technical documentation, ensuring it remains accurate and accessible. Support the onboarding and training of new team members and external stakeholders on APM operations and tooling. Collaborate with R&D teams in the UK and Poland to feedback on recurring issues and contribute to the development of smarter, longer-term solutions. Stay ahead of upcoming software, hardware, and firmware changes, ensuring the team is prepared and changes are implemented smoothly. What we need from you: We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly. We'd be particularly excited to hear from you if: Several years of experience in a technical support or IT engineering environment, with some exposure to leading or mentoring others. Strong working knowledge of SQL and experience with monitoring and observability tools such as Kibana, Elasticsearch, Grafana, or Zabbix. Solid understanding of Linux, cloud administration, and JavaScript or similar scripting would be beneficial. A genuine passion for electrical and mechanical engineering and how systems interconnect. Excellent communication skills and able to translate complex technical issues for non-technical audiences and build strong relationships across cultures and locations. A solutions-focused mindset with the ability to stay calm, prioritise effectively, and drive resolution under pressure. Strong documentation skills and attention to detail. Proficiency in Microsoft Excel, Word, and PowerPoint for reporting and presentations. Technical skills: Elasticsearch & Kibana SQL Linux JavaScript cloud administration ITIL awareness (Incident and Problem Management) Benefits: Enhanced Annual Leave - 26 Days Plus the Option to Buy Additional Days per year Vitality Health Care Work from Anywhere - 4 Weeks per year Enhanced Parental Leave Rail Loan - purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy an interest free repayment over the year. Volunteering Days - paid day to make a difference in your community Hybrid Working (Role suitability dependent) - we innovate, collaborate and optimise by coming together 3 days per week in the office We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we'd like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you'll then go through another one or two stages, depending on the level of the role. At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.
InPost Ltd.
About the role InPost is one of Europe's fastest growing parcel delivery networks, and our Automated Parcel Machines (APMs) are the heart of what we do. As a Technical Support Engineer you will keep that network running, diagnosing and resolving software, hardware, and peripheral issues to ensure APMs operate without interruption 24/7. What you'll be doing Proficiently troubleshoot, resolve, and, when necessary, escalated tickets based on priority to meet Service Level Agreements (SLAs). Provide remote technical guidance and assistance to field service engineers via phone and email, ensuring swift resolution and minimal disruption to the APM network. Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem solving using tools such as Grafana, Zabbix, and Kibana. Write, edit, and create SQL scripts to extract data and build automated reporting solutions. Support the Service Desk team by addressing complex technical queries that require in depth analysis and resolution. Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders. Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice. Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team. Collaborate with Research & Development teams across the UK and Poland to drive improved system solutions. What we need from you A recent graduate with a relevant degree and/or experience in a technical support environment. Knowledge of database models, SQL and a general interest in technology. A genuine passion for electrical and mechanical engineering and how systems work. A dynamic, solutions focused mindset with the ability to tackle complex challenges creatively. Excellent communication skills, confident building relationships across cultures and with teams in multiple locations. Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders. Strong customer service and interpersonal skills, with the ability to support end users in a professional and empathetic manner. Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations. Location This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on site. Benefits Enhanced Annual Leave - 26 days plus the option to buy additional days per year. Vitality Health Care coverage. Work from Anywhere - up to 4 weeks per year remotely. Enhanced Parental Leave. Rail Loan to support commuting expenses. Paid Volunteering Days - one day per year to make a difference in your community. Hybrid Working - 3 days per week in the office.
About the role InPost is one of Europe's fastest growing parcel delivery networks, and our Automated Parcel Machines (APMs) are the heart of what we do. As a Technical Support Engineer you will keep that network running, diagnosing and resolving software, hardware, and peripheral issues to ensure APMs operate without interruption 24/7. What you'll be doing Proficiently troubleshoot, resolve, and, when necessary, escalated tickets based on priority to meet Service Level Agreements (SLAs). Provide remote technical guidance and assistance to field service engineers via phone and email, ensuring swift resolution and minimal disruption to the APM network. Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem solving using tools such as Grafana, Zabbix, and Kibana. Write, edit, and create SQL scripts to extract data and build automated reporting solutions. Support the Service Desk team by addressing complex technical queries that require in depth analysis and resolution. Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders. Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice. Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team. Collaborate with Research & Development teams across the UK and Poland to drive improved system solutions. What we need from you A recent graduate with a relevant degree and/or experience in a technical support environment. Knowledge of database models, SQL and a general interest in technology. A genuine passion for electrical and mechanical engineering and how systems work. A dynamic, solutions focused mindset with the ability to tackle complex challenges creatively. Excellent communication skills, confident building relationships across cultures and with teams in multiple locations. Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders. Strong customer service and interpersonal skills, with the ability to support end users in a professional and empathetic manner. Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations. Location This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on site. Benefits Enhanced Annual Leave - 26 days plus the option to buy additional days per year. Vitality Health Care coverage. Work from Anywhere - up to 4 weeks per year remotely. Enhanced Parental Leave. Rail Loan to support commuting expenses. Paid Volunteering Days - one day per year to make a difference in your community. Hybrid Working - 3 days per week in the office.