TLC Care

TLC Care is seeking a Hotel Services Manager to lead hospitality and wellbeing services for residents, overseeing activities, catering, housekeeping and laundry with a focus on exceptional care. You will build and mentor teams, ensuring outstanding customer service and a warm, welcoming environment. Applicants should have managerial experience in hospitality, strong communication and leadership skills, and a professional appearance.

At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident. We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents. We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services. The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents. If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you. We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities. Requirements Previous managerial experience in a hospitality environment Good understanding of housekeeping and general maintenance duties. Previous knowledge of the management of a kitchen Experience in dealing with finance, budgets and targets Proven track record of leading, empowering and supporting a team Good communication skills (written, verbal, non-verbal) Strong leadership skills Team player Highly organised Ability to motivate staff ensuring effective teamwork. Professional neat appearance Satisfactory DBS check Desired but not essential: Care for the Elderly experience Knowledge / experience of health and safety legislation Knowledge of dementia

An exciting opportunity for a special person with Sales & Business Development experience! At TLC Care our focus is quality of life. The design of the homes and its entire operation are dedicated to that cause. The role will be based in Potters Bar Our approach to specialised nursing and care is, we believe, is second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident. About you Whether or not your Sales & Marketing background is in Social care, our expectations, standards and pace will stretch and develop you. We're a friendly team that works together and shares the pressures, but don't under-estimate the challenges. Ours is a fast-paced environment and you'll need: A confident, composed approach The communication skills to make a quick, long-lasting impact in a highly skilled team A passion for quality, building relationships and driving our reputation The role We are looking for an experienced Sales,Marketing and Business Professionalwhose role is to ensure the home meets is occupancy and revenue targets. This will be done through regular liaison with local hospitals and relevant stakeholders whilst promoting and integrating the home within the local community and developing strong community links to generate new leads. Leads will be effectively managed in line with the TLC sales and marketing process to generate sales and move-ins. Relationship building with both community and professional contacts, in addition to consultative sales skills in enquiry management, are core attributes required for success in this position. Experience in the Social Care sector is not essential. In return we offer: High specification working environment As you build a long-lasting career with us, you will enjoy a competitive benefits/commission package. Excellent rate of pay Discounts at approx. 2000 high street and online retailers (including supermarkets) Discounted gym membership Subsidised healthcare cash-plans Auto enrolment pension scheme Free meals Excellent training & development opportunities within a growing organisation Requirements: Experience in Sales, Marketing and Business Development Experience of developing and maintaining relationships Strong communication skills High level attention to detail Excellent writing skills Ability to use Microsoft Word, Excel, Outlook

An exciting opportunity for a special person with Sales & Business Development experience! At TLC Care our focus is quality of life. The design of the homes and its entire operation are dedicated to that cause. The role will be based in Potters Bar Our approach to specialised nursing and care is, we believe, is second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident. About you Whether or not your Sales & Marketing background is in Social care, our expectations, standards and pace will stretch and develop you. We're a friendly team that works together and shares the pressures, but don't under-estimate the challenges. Ours is a fast-paced environment and you'll need: A confident, composed approach The communication skills to make a quick, long-lasting impact in a highly skilled team A passion for quality, building relationships and driving our reputation The role We are looking for an experienced Sales,Marketing and Business Professional whose role is to ensure the home meets is occupancy and revenue targets. This will be done through regular liaison with local hospitals and relevant stakeholders whilst promoting and integrating the home within the local community and developing strong community links to generate new leads. Leads will be effectively managed in line with the TLC sales and marketing process to generate sales and move-ins. Relationship building with both community and professional contacts, in addition to consultative sales skills in enquiry management, are core attributes required for success in this position. Experience in the Social Care sector is not essential. In return we offer: High specification working environment As you build a long-lasting career with us, you will enjoy a competitive benefits/commission package. Excellent rate of pay Discounts at approx. 2000 high street and online retailers (including supermarkets) Discounted gym membership Subsidised healthcare cash-plans Auto enrolment pension scheme Free meals Excellent training & development opportunities within a growing organisation Requirements: Experience in Sales, Marketing and Business Development Experience of developing and maintaining relationships Strong communication skills High level attention to detail Excellent writing skills Ability to use Microsoft Word, Excel, Outlook

TLC Care is seeking a Sales, Marketing and Business Development professional to help ensure occupancy and revenue targets for our Potters Bar home. You will liaise with local hospitals and stakeholders, promote the home in the community and generate new leads to drive move-ins. Experience in the Social Care sector is not essential, but strong communication, relationship-building and reporting skills are required.