Mass Consultants Ltd in Porton Down is seeking a Systems Engineer specializing in Electronic Warfare. This role involves delivering Systems Engineering solutions across the lifecycle while working closely with technical customers. The ideal candidate will have experience in requirements management and verification. Join a growing team to shape the future of UK defence capability. Benefits include a competitive salary, private medical insurance, and career development support.
06/08/2026
Full time
Mass Consultants Ltd in Porton Down is seeking a Systems Engineer specializing in Electronic Warfare. This role involves delivering Systems Engineering solutions across the lifecycle while working closely with technical customers. The ideal candidate will have experience in requirements management and verification. Join a growing team to shape the future of UK defence capability. Benefits include a competitive salary, private medical insurance, and career development support.
Senior Systems Test & Trials Lead - St Neots (PE19) Permanent Onsite £45,000 - £58,000 Benefits 25 days annual leave inclusive of up to 3 days Christmas shutdown Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex military personnel combine their experience to help our customers achieve true operational potential and help keep their people and platforms safe. We are expanding our team to plan and deliver complex test and trials activity within our state of the art test and evaluation facility at our head office in St Neots, Cambridgeshire, in response to increasing programme demand and a higher cadence of test and trials delivery. In this senior role you will provide day to day coordination and engineering governance, and line manage a small team of up to 3 engineers to deliver safe, repeatable and high quality outcomes. You will coordinate the practical planning and control of test and trials activity: building schedules, coordinating dependencies, managing readiness of assets and facilities, and ensuring the right people, equipment, access, data and documentation are in place at the right time. You will allocate work across the team, remove blockers, and maintain a controlled configuration baseline (plans, procedures, versions/configuration items) to support change control and keep delivery on track. You will coordinate laboratory based test and trials activity, leading the team through preparation, execution and post activity reporting. You will manage risks/issues/dependencies, ensure work is carried out safely and consistently, and ensure results are captured and reported clearly to enable timely customer decisions. As the team's line manager, you will support capability development through coaching and regular 1:1s, set clear objectives, manage performance, and create an inclusive environment where people can do their best work. Working with a high degree of autonomy, you will be key to the success of major projects, while being supported by our on site MASS teams (in house specialist engineering and support teams). Working alongside the Principal Test & Trials Engineer, you will help ensure test and trials delivery is aligned with agreed engineering standards and priorities. You will work closely with customers and internal stakeholders to shape delivery plans, agree acceptance criteria, and keep test and trials activity progressing through clear communication, robust engineering process and disciplined documentation. Familiarity with the Electronic Warfare (EW) domain is valuable to help you understand context and priorities, but this role is not primarily about deep technical specialism. Desirable experience you'll bring, to help us achieve more. Essential Line management experience, with the ability to support, motivate and develop engineers through clear objectives, coaching and regular feedback. Proven experience coordinating test and trials activity, including planning, scheduling, and managing dependencies in a laboratory or representative system environment. Strong engineering approach: able to create and maintain clear plans, procedures and checklists, and drive work to completion through good preparation and follow through. Strong delivery governance skills: able to track and manage risks, issues, assumptions and dependencies (RAID), escalation appropriately, and keep stakeholders aligned. Comfortable working with multi-disciplinary engineering teams (hardware/software/networks) and coordinating across interfaces without needing to be the deepest technical expert. Some exposure to the Electronic Warfare (EW) domain (through industry, military, or adjacent programmes) to understand terminology, context and stakeholder priorities. Strong organisation and documentation skills: producing and maintaining plans, minutes/actions, procedures, controlled configuration baseline, and evidence packs; able to communicate clearly with customers and stakeholders. Desirable Experience using planning and delivery tools (e.g. MS Project, Jira/Confluence, Excel trackers) to manage schedules, actions and dependencies. Working knowledge of systems engineering and test governance (e.g. acceptance criteria, V&V planning, interface control notes, readiness reviews). Experience developing repeatable procedures, checklists and safe systems of work, including running readiness reviews and lessons learned sessions. Experience with configuration and document control (e.g. version control such as Git or controlled document repositories) and maintaining a controlled configuration baseline. Understanding of computer networking and networked systems (enough to plan activities, ask the right questions, and coordinate subject matter experts (SMEs) when required). Experience working in an agile delivery environment and coordinating work across multiple stakeholders. Broader EW domain experience (e.g. threat/mission context, sensor/effector integration, or EW test & evaluation) and an understanding of how effects can be represented and assessed. Experience coordinating external/internal contributors (e.g. suppliers, facilities, security, IT) to enable delivery of test and trials activity. STEM degree (or equivalent experience) with strong practical engineering mindset. Wellbeing Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including mental health first aiders and readily available support through our extensive employee assistance programme. Non negotiables A UK National and eligible to work in the UK. Eligible to obtain and maintain a UK Government SC level security clearance. Apply today to see how working for MASS could work for you!
06/08/2026
Full time
Senior Systems Test & Trials Lead - St Neots (PE19) Permanent Onsite £45,000 - £58,000 Benefits 25 days annual leave inclusive of up to 3 days Christmas shutdown Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex military personnel combine their experience to help our customers achieve true operational potential and help keep their people and platforms safe. We are expanding our team to plan and deliver complex test and trials activity within our state of the art test and evaluation facility at our head office in St Neots, Cambridgeshire, in response to increasing programme demand and a higher cadence of test and trials delivery. In this senior role you will provide day to day coordination and engineering governance, and line manage a small team of up to 3 engineers to deliver safe, repeatable and high quality outcomes. You will coordinate the practical planning and control of test and trials activity: building schedules, coordinating dependencies, managing readiness of assets and facilities, and ensuring the right people, equipment, access, data and documentation are in place at the right time. You will allocate work across the team, remove blockers, and maintain a controlled configuration baseline (plans, procedures, versions/configuration items) to support change control and keep delivery on track. You will coordinate laboratory based test and trials activity, leading the team through preparation, execution and post activity reporting. You will manage risks/issues/dependencies, ensure work is carried out safely and consistently, and ensure results are captured and reported clearly to enable timely customer decisions. As the team's line manager, you will support capability development through coaching and regular 1:1s, set clear objectives, manage performance, and create an inclusive environment where people can do their best work. Working with a high degree of autonomy, you will be key to the success of major projects, while being supported by our on site MASS teams (in house specialist engineering and support teams). Working alongside the Principal Test & Trials Engineer, you will help ensure test and trials delivery is aligned with agreed engineering standards and priorities. You will work closely with customers and internal stakeholders to shape delivery plans, agree acceptance criteria, and keep test and trials activity progressing through clear communication, robust engineering process and disciplined documentation. Familiarity with the Electronic Warfare (EW) domain is valuable to help you understand context and priorities, but this role is not primarily about deep technical specialism. Desirable experience you'll bring, to help us achieve more. Essential Line management experience, with the ability to support, motivate and develop engineers through clear objectives, coaching and regular feedback. Proven experience coordinating test and trials activity, including planning, scheduling, and managing dependencies in a laboratory or representative system environment. Strong engineering approach: able to create and maintain clear plans, procedures and checklists, and drive work to completion through good preparation and follow through. Strong delivery governance skills: able to track and manage risks, issues, assumptions and dependencies (RAID), escalation appropriately, and keep stakeholders aligned. Comfortable working with multi-disciplinary engineering teams (hardware/software/networks) and coordinating across interfaces without needing to be the deepest technical expert. Some exposure to the Electronic Warfare (EW) domain (through industry, military, or adjacent programmes) to understand terminology, context and stakeholder priorities. Strong organisation and documentation skills: producing and maintaining plans, minutes/actions, procedures, controlled configuration baseline, and evidence packs; able to communicate clearly with customers and stakeholders. Desirable Experience using planning and delivery tools (e.g. MS Project, Jira/Confluence, Excel trackers) to manage schedules, actions and dependencies. Working knowledge of systems engineering and test governance (e.g. acceptance criteria, V&V planning, interface control notes, readiness reviews). Experience developing repeatable procedures, checklists and safe systems of work, including running readiness reviews and lessons learned sessions. Experience with configuration and document control (e.g. version control such as Git or controlled document repositories) and maintaining a controlled configuration baseline. Understanding of computer networking and networked systems (enough to plan activities, ask the right questions, and coordinate subject matter experts (SMEs) when required). Experience working in an agile delivery environment and coordinating work across multiple stakeholders. Broader EW domain experience (e.g. threat/mission context, sensor/effector integration, or EW test & evaluation) and an understanding of how effects can be represented and assessed. Experience coordinating external/internal contributors (e.g. suppliers, facilities, security, IT) to enable delivery of test and trials activity. STEM degree (or equivalent experience) with strong practical engineering mindset. Wellbeing Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including mental health first aiders and readily available support through our extensive employee assistance programme. Non negotiables A UK National and eligible to work in the UK. Eligible to obtain and maintain a UK Government SC level security clearance. Apply today to see how working for MASS could work for you!
Mass Consultants Ltd is looking for a Systems Test Engineer (RF) to join their team in St. Neots. The successful candidate will have a hands-on role supporting the preparation and execution of complex test activities within a cutting-edge facility. With responsibilities that include following procedures, capturing results, and working as part of a multidisciplinary team, applicants should have at least 2 years of relevant experience and practical knowledge of RF theory and testing equipment.
06/08/2026
Full time
Mass Consultants Ltd is looking for a Systems Test Engineer (RF) to join their team in St. Neots. The successful candidate will have a hands-on role supporting the preparation and execution of complex test activities within a cutting-edge facility. With responsibilities that include following procedures, capturing results, and working as part of a multidisciplinary team, applicants should have at least 2 years of relevant experience and practical knowledge of RF theory and testing equipment.
Systems Test Engineer (RF) - St Neots (PE19) Permanent On-site £38,000 - £48,000 25 days annual leave inclusive of up to 3 days Christmas shut down Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex military personnel combine their experience to help our customers achieve true operational potential and help keep their people and platforms safe. We are expanding our team to plan and deliver complex test and trials activity within our state of the art test and evaluation facility at our head office in St Neots, Cambridgeshire, in response to increasing programme demand and a higher cadence of delivery. In this role you will be a hands on member of the trials team, supporting the preparation, execution and reporting of laboratory based test and trials activity, implementing the technical tasks required to deliver controlled, traceable and high quality outcomes. If you enjoy wargaming style problem solving, you'll get to help bring realistic, controlled EW scenarios to life in the lab-configuring threat representations, running repeatable trial runs, and seeing how systems perform under pressure. It's hands on, collaborative work that blends RF test craft with mission context thinking, always within safe systems of work and agreed governance. This is a technical, practical role requiring test bench instrumentation skills, networking fundamentals for lab set ups, and RF theory basics. You'll use these to support safe and effective trial execution, with guidance from senior engineers and SMEs when needed. Key responsibilities include supporting the practical preparation of trials: helping to set up equipment and test environments, checking asset readiness, preparing data and documentation, and ensuring that the right tools, access and safety controls are in place before activity starts. During trials, you will implement technical tasks, following agreed procedures and checklists, operating test equipment safely, and recording configuration details (e.g., versions/configuration items) so results remain traceable and repeatable. You will support laboratory based trials from preparation and execution through to post activity reporting. This includes capturing results and evidence, raising issues promptly, supporting fault finding and re test activity, and contributing to clear, timely reporting to enable customer decisions. You will work as part of a multi disciplinary team, with support to develop your capability through day to day coaching, structured feedback, and opportunities to broaden your experience across projects and trial activities. Working within our on site MASS teams (in house specialist engineering and support teams), you will contribute to major projects by delivering high quality trial execution and evidence. Working under the guidance of the Senior Systems Test & Trials Lead and alongside the Principal Test & Trials Engineer, you'll help ensure trials are aligned with agreed engineering standards and priorities. You will engage with customers and internal stakeholders to understand objectives and acceptance criteria, communicate progress, and maintain disciplined documentation. The invaluable experience you'll bring, to help us achieve more. Essential At least 2 years' hands on experience supporting or delivering test, trials, integration, commissioning or verification activity in a laboratory, workshop, or representative system environment. Able to follow and contribute to clear procedures and checklists, and work methodically with guidance to deliver safe, repeatable outcomes. Practical working knowledge of common test and measurement equipment and bench practices (e.g. oscilloscope use, spectrum analysis basics, signal generation basics, power measurement): making safe connections, setting ranges/levels, and recording/spot checking results. Networking fundamentals sufficient to support lab set ups and basic troubleshooting (e.g. reading connection diagrams, cabling and physical interfaces, IP addressing/subnet basics, and knowing when to involve network SMEs for complex issues). RF fundamentals to support RF adjacent testing (e.g. frequency/bandwidth, power levels, dB/dBm, attenuation/loss, interference awareness) and the ability to follow safe RF handling procedures. Strong practical engineering mindset: comfortable with hands on set up, basic fault finding, and re test activity, escalating to SMEs when required. Good organisation and evidence capture skills: recording results, configurations and observations clearly, and maintaining accurate trial notes and evidence packs. Able to work effectively in a multi disciplinary team (hardware/software/networks), communicate progress and issues clearly, and take direction when priorities change. Safety conscious approach: able to work within safe systems of work, identify hazards, and stop/escalate when controls are unclear. Some exposure to Electronic Warfare (EW) (through industry, military, or adjacent programmes) or a demonstrated ability to learn new mission and threat domains quickly. Desirable Experience using planning and documentation tools (e.g. Jira/Confluence, Excel trackers) to manage actions, evidence and outputs. Working knowledge of test governance concepts (e.g. acceptance criteria, test cases, V&V, readiness reviews) and how to apply them in practice. Experience writing or improving repeatable procedures, checklists and safe systems of work. Experience with configuration and document control (e.g. controlled document repositories, version control) and maintaining traceable records. Broader networking experience (e.g. VLAN configuration, routing changes, or deeper troubleshooting) and confidence coordinating with network SMEs to resolve set up issues quickly. Experience working in a delivery environment with changing priorities, and supporting multiple stakeholders. Broader EW domain experience (e.g. threat/mission context, sensor/effector integration, or EW test & evaluation) and an understanding of how effects can be represented and assessed. Experience coordinating with internal support functions (e.g. facilities, security, IT) to enable test and trials activity. STEM degree (or equivalent experience) with strong practical engineering mindset. Wellbeing Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including mental health first aiders and readily available support through our extensive employee assistance programme. Our Non negotiables A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government SC level security clearance
06/08/2026
Full time
Systems Test Engineer (RF) - St Neots (PE19) Permanent On-site £38,000 - £48,000 25 days annual leave inclusive of up to 3 days Christmas shut down Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Come and join our expanding Electronic Warfare Operations Support Group (EWOS) which is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists, and ex military personnel combine their experience to help our customers achieve true operational potential and help keep their people and platforms safe. We are expanding our team to plan and deliver complex test and trials activity within our state of the art test and evaluation facility at our head office in St Neots, Cambridgeshire, in response to increasing programme demand and a higher cadence of delivery. In this role you will be a hands on member of the trials team, supporting the preparation, execution and reporting of laboratory based test and trials activity, implementing the technical tasks required to deliver controlled, traceable and high quality outcomes. If you enjoy wargaming style problem solving, you'll get to help bring realistic, controlled EW scenarios to life in the lab-configuring threat representations, running repeatable trial runs, and seeing how systems perform under pressure. It's hands on, collaborative work that blends RF test craft with mission context thinking, always within safe systems of work and agreed governance. This is a technical, practical role requiring test bench instrumentation skills, networking fundamentals for lab set ups, and RF theory basics. You'll use these to support safe and effective trial execution, with guidance from senior engineers and SMEs when needed. Key responsibilities include supporting the practical preparation of trials: helping to set up equipment and test environments, checking asset readiness, preparing data and documentation, and ensuring that the right tools, access and safety controls are in place before activity starts. During trials, you will implement technical tasks, following agreed procedures and checklists, operating test equipment safely, and recording configuration details (e.g., versions/configuration items) so results remain traceable and repeatable. You will support laboratory based trials from preparation and execution through to post activity reporting. This includes capturing results and evidence, raising issues promptly, supporting fault finding and re test activity, and contributing to clear, timely reporting to enable customer decisions. You will work as part of a multi disciplinary team, with support to develop your capability through day to day coaching, structured feedback, and opportunities to broaden your experience across projects and trial activities. Working within our on site MASS teams (in house specialist engineering and support teams), you will contribute to major projects by delivering high quality trial execution and evidence. Working under the guidance of the Senior Systems Test & Trials Lead and alongside the Principal Test & Trials Engineer, you'll help ensure trials are aligned with agreed engineering standards and priorities. You will engage with customers and internal stakeholders to understand objectives and acceptance criteria, communicate progress, and maintain disciplined documentation. The invaluable experience you'll bring, to help us achieve more. Essential At least 2 years' hands on experience supporting or delivering test, trials, integration, commissioning or verification activity in a laboratory, workshop, or representative system environment. Able to follow and contribute to clear procedures and checklists, and work methodically with guidance to deliver safe, repeatable outcomes. Practical working knowledge of common test and measurement equipment and bench practices (e.g. oscilloscope use, spectrum analysis basics, signal generation basics, power measurement): making safe connections, setting ranges/levels, and recording/spot checking results. Networking fundamentals sufficient to support lab set ups and basic troubleshooting (e.g. reading connection diagrams, cabling and physical interfaces, IP addressing/subnet basics, and knowing when to involve network SMEs for complex issues). RF fundamentals to support RF adjacent testing (e.g. frequency/bandwidth, power levels, dB/dBm, attenuation/loss, interference awareness) and the ability to follow safe RF handling procedures. Strong practical engineering mindset: comfortable with hands on set up, basic fault finding, and re test activity, escalating to SMEs when required. Good organisation and evidence capture skills: recording results, configurations and observations clearly, and maintaining accurate trial notes and evidence packs. Able to work effectively in a multi disciplinary team (hardware/software/networks), communicate progress and issues clearly, and take direction when priorities change. Safety conscious approach: able to work within safe systems of work, identify hazards, and stop/escalate when controls are unclear. Some exposure to Electronic Warfare (EW) (through industry, military, or adjacent programmes) or a demonstrated ability to learn new mission and threat domains quickly. Desirable Experience using planning and documentation tools (e.g. Jira/Confluence, Excel trackers) to manage actions, evidence and outputs. Working knowledge of test governance concepts (e.g. acceptance criteria, test cases, V&V, readiness reviews) and how to apply them in practice. Experience writing or improving repeatable procedures, checklists and safe systems of work. Experience with configuration and document control (e.g. controlled document repositories, version control) and maintaining traceable records. Broader networking experience (e.g. VLAN configuration, routing changes, or deeper troubleshooting) and confidence coordinating with network SMEs to resolve set up issues quickly. Experience working in a delivery environment with changing priorities, and supporting multiple stakeholders. Broader EW domain experience (e.g. threat/mission context, sensor/effector integration, or EW test & evaluation) and an understanding of how effects can be represented and assessed. Experience coordinating with internal support functions (e.g. facilities, security, IT) to enable test and trials activity. STEM degree (or equivalent experience) with strong practical engineering mindset. Wellbeing Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Our people are important to us, and we take pride in our wellbeing programmes and policies that support individuals including mental health first aiders and readily available support through our extensive employee assistance programme. Our Non negotiables A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government SC level security clearance
Systems Engineer (Electronic Warfare / MBSE) Porton Down (SP4) - Permanent - Full-Time - On-site Salary £40,000 - £65,000 DOE 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support At MASS, we solve complex defence and security challenges through systems engineering, software, electronic warfare and operational analysis, helping to deliver mission-critical capability to UK Defence and its partners. Join our growing team at Porton Down, Salisbury (SP4), working directly alongside our technical customer, Dstl, one of the UK's leading science and technology organisations. This role sits at the heart of a major national defence transformation programme, where you'll help shape the next generation of UK defence capability. Working embedded with the customer, you'll operate with a high degree of autonomy and influence, collaborating directly with scientists, engineers and military end users to translate real-world operational challenges into robust engineering solutions. You'll apply both traditional Systems Engineering principles and Model-Based Systems Engineering (MBSE) techniques across the full engineering lifecycle, from requirements capture and system design through to integration, verification and validation. Unlike many engineering roles, this position offers the opportunity to work closely with the customer throughout the entire lifecycle, influencing capability from concept through to operational deployment. You'll see your work tested in the real world, supporting in-field trials across the UK and internationally while helping deliver current and next-generation technologies that make a genuine operational impact. The invaluable experience you'll bring Joining the programme as it moves into implementation, you'll work closely with users to elicit and evolve requirements, capturing these through clear, structured documents and models. You'll provide ongoing support through delivery, applying Systems Engineering best practice to ensure solutions remain aligned to operational needs and can adapt to evolving requirements. Whether your experience has been gained within defence, government, consultancy or the Armed Forces, if you enjoy solving complex engineering challenges and seeing your work make a real operational impact, we'd love to hear from you. Essential: Experience delivering Systems Engineering across the engineering lifecycle Experience with requirements management using DOORS, Enterprise Architect or similar Experience producing Systems Engineering documentation Experience in verification, validation and acceptance testing Experience engaging technical and operational stakeholders Experience with a high-level understanding of Electronic Warfare (EW) principles or exposure to EW-related systems Highly desirable: Model-Based Systems Engineering (MBSE), including SysML/UML Coding experience (JavaScript or MATLAB/Simulink) Defence industry experience, particularly within Electronic Warfare (EW) Service leavers are encouraged to apply. Experience gained working with Electronic Warfare (EW) systems in the Armed Forces-whether in operational, maintenance, support or acquisition roles-would be highly beneficial. Wellbeing is at the heart of our culture. We want our people to thrive, both professionally and personally, and offer a range of wellbeing initiatives including Mental Health First Aiders, an Employee Assistance Programme and a variety of support services to help you be at your best. Eligibility Requirements: Due to the highly secure nature of the projects you'll be working on,youmustbe: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK GovernmentSC-level security clearance Ready to help shape the future of UK defence capability?Apply today.
05/08/2026
Full time
Systems Engineer (Electronic Warfare / MBSE) Porton Down (SP4) - Permanent - Full-Time - On-site Salary £40,000 - £65,000 DOE 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support At MASS, we solve complex defence and security challenges through systems engineering, software, electronic warfare and operational analysis, helping to deliver mission-critical capability to UK Defence and its partners. Join our growing team at Porton Down, Salisbury (SP4), working directly alongside our technical customer, Dstl, one of the UK's leading science and technology organisations. This role sits at the heart of a major national defence transformation programme, where you'll help shape the next generation of UK defence capability. Working embedded with the customer, you'll operate with a high degree of autonomy and influence, collaborating directly with scientists, engineers and military end users to translate real-world operational challenges into robust engineering solutions. You'll apply both traditional Systems Engineering principles and Model-Based Systems Engineering (MBSE) techniques across the full engineering lifecycle, from requirements capture and system design through to integration, verification and validation. Unlike many engineering roles, this position offers the opportunity to work closely with the customer throughout the entire lifecycle, influencing capability from concept through to operational deployment. You'll see your work tested in the real world, supporting in-field trials across the UK and internationally while helping deliver current and next-generation technologies that make a genuine operational impact. The invaluable experience you'll bring Joining the programme as it moves into implementation, you'll work closely with users to elicit and evolve requirements, capturing these through clear, structured documents and models. You'll provide ongoing support through delivery, applying Systems Engineering best practice to ensure solutions remain aligned to operational needs and can adapt to evolving requirements. Whether your experience has been gained within defence, government, consultancy or the Armed Forces, if you enjoy solving complex engineering challenges and seeing your work make a real operational impact, we'd love to hear from you. Essential: Experience delivering Systems Engineering across the engineering lifecycle Experience with requirements management using DOORS, Enterprise Architect or similar Experience producing Systems Engineering documentation Experience in verification, validation and acceptance testing Experience engaging technical and operational stakeholders Experience with a high-level understanding of Electronic Warfare (EW) principles or exposure to EW-related systems Highly desirable: Model-Based Systems Engineering (MBSE), including SysML/UML Coding experience (JavaScript or MATLAB/Simulink) Defence industry experience, particularly within Electronic Warfare (EW) Service leavers are encouraged to apply. Experience gained working with Electronic Warfare (EW) systems in the Armed Forces-whether in operational, maintenance, support or acquisition roles-would be highly beneficial. Wellbeing is at the heart of our culture. We want our people to thrive, both professionally and personally, and offer a range of wellbeing initiatives including Mental Health First Aiders, an Employee Assistance Programme and a variety of support services to help you be at your best. Eligibility Requirements: Due to the highly secure nature of the projects you'll be working on,youmustbe: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK GovernmentSC-level security clearance Ready to help shape the future of UK defence capability?Apply today.
Early Access Talent Community - Platforms, Infrastructure & Secure Environments Work in Cloud, Infrastructure or Cyber Security? Let's talk. If your experience sits within platforms, infrastructure or secure environments, let's connect early, rather than wait for the "perfect" role to appear. Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Hybrid/flexible working options, where possible The work We design, build and operate high-assurance environments that enable and protect mission critical systems. This includes secure networks, cloud and on prem platforms, and cyber security, operating under strict performance and security constraints. You might be: Designing secure cloud or hybrid platforms Managing infrastructure in high assurance environments Implementing cyber security controls and monitoring Supporting IT and managed service delivery Typical capability areas Cloud Platforms (AWS, Azure, hybrid environments) Secure Networks & Infrastructure Cyber Security (SOC, engineering, assurance) ICT & IT Managed Services DevOps / Platform Engineering High assurance system environments What we look for Strong technical depth in infrastructure or security Understanding of secure and regulated environments Ability to balance performance, usability and security A proactive, problem solving mindset Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Register your interest If this aligns with your background, register your interest and our Talent Acquisition team will engage as relevant work emerges - often before roles are formally defined. Not sure if this is the right fit? Apply anyway, and we'll route you to the most relevant teams, internally.
05/08/2026
Full time
Early Access Talent Community - Platforms, Infrastructure & Secure Environments Work in Cloud, Infrastructure or Cyber Security? Let's talk. If your experience sits within platforms, infrastructure or secure environments, let's connect early, rather than wait for the "perfect" role to appear. Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Hybrid/flexible working options, where possible The work We design, build and operate high-assurance environments that enable and protect mission critical systems. This includes secure networks, cloud and on prem platforms, and cyber security, operating under strict performance and security constraints. You might be: Designing secure cloud or hybrid platforms Managing infrastructure in high assurance environments Implementing cyber security controls and monitoring Supporting IT and managed service delivery Typical capability areas Cloud Platforms (AWS, Azure, hybrid environments) Secure Networks & Infrastructure Cyber Security (SOC, engineering, assurance) ICT & IT Managed Services DevOps / Platform Engineering High assurance system environments What we look for Strong technical depth in infrastructure or security Understanding of secure and regulated environments Ability to balance performance, usability and security A proactive, problem solving mindset Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Register your interest If this aligns with your background, register your interest and our Talent Acquisition team will engage as relevant work emerges - often before roles are formally defined. Not sure if this is the right fit? Apply anyway, and we'll route you to the most relevant teams, internally.
Early Access Talent Community - Platforms, Infrastructure & Secure Environments Work in Cloud, Infrastructure or Cyber Security? Let's talk. If your experience sits within platforms, infrastructure or secure environments, let's connect early, rather than wait for the "perfect" role to appear. Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Hybrid/flexible working options, where possible The work We design, build and operate high-assurance environments that enable and protect mission critical systems. This includes secure networks, cloud and on prem platforms, and cyber security, operating under strict performance and security constraints. You might be: Designing secure cloud or hybrid platforms Managing infrastructure in high assurance environments Implementing cyber security controls and monitoring Supporting IT and managed service delivery Typical capability areas Cloud Platforms (AWS, Azure, hybrid environments) Secure Networks & Infrastructure Cyber Security (SOC, engineering, assurance) ICT & IT Managed Services DevOps / Platform Engineering High assurance system environments What we look for Strong technical depth in infrastructure or security Understanding of secure and regulated environments Ability to balance performance, usability and security A proactive, problem solving mindset Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Register your interest If this aligns with your background, register your interest and our Talent Acquisition team will engage as relevant work emerges - often before roles are formally defined. Not sure if this is the right fit? Apply anyway, and we'll route you to the most relevant teams, internally.
05/08/2026
Full time
Early Access Talent Community - Platforms, Infrastructure & Secure Environments Work in Cloud, Infrastructure or Cyber Security? Let's talk. If your experience sits within platforms, infrastructure or secure environments, let's connect early, rather than wait for the "perfect" role to appear. Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Hybrid/flexible working options, where possible The work We design, build and operate high-assurance environments that enable and protect mission critical systems. This includes secure networks, cloud and on prem platforms, and cyber security, operating under strict performance and security constraints. You might be: Designing secure cloud or hybrid platforms Managing infrastructure in high assurance environments Implementing cyber security controls and monitoring Supporting IT and managed service delivery Typical capability areas Cloud Platforms (AWS, Azure, hybrid environments) Secure Networks & Infrastructure Cyber Security (SOC, engineering, assurance) ICT & IT Managed Services DevOps / Platform Engineering High assurance system environments What we look for Strong technical depth in infrastructure or security Understanding of secure and regulated environments Ability to balance performance, usability and security A proactive, problem solving mindset Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Register your interest If this aligns with your background, register your interest and our Talent Acquisition team will engage as relevant work emerges - often before roles are formally defined. Not sure if this is the right fit? Apply anyway, and we'll route you to the most relevant teams, internally.
Early Access Talent Community - Platforms, Infrastructure & Secure Environments Work in Cloud, Infrastructure or Cyber Security? Let's talk. If your experience sits within platforms, infrastructure or secure environments, let's connect early, rather than wait for the "perfect" role to appear. Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Hybrid/flexible working options, where possible The work We design, build and operate high-assurance environments that enable and protect mission critical systems. This includes secure networks, cloud and on prem platforms, and cyber security, operating under strict performance and security constraints. You might be: Designing secure cloud or hybrid platforms Managing infrastructure in high assurance environments Implementing cyber security controls and monitoring Supporting IT and managed service delivery Typical capability areas Cloud Platforms (AWS, Azure, hybrid environments) Secure Networks & Infrastructure Cyber Security (SOC, engineering, assurance) ICT & IT Managed Services DevOps / Platform Engineering High assurance system environments What we look for Strong technical depth in infrastructure or security Understanding of secure and regulated environments Ability to balance performance, usability and security A proactive, problem solving mindset Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Register your interest If this aligns with your background, register your interest and our Talent Acquisition team will engage as relevant work emerges - often before roles are formally defined. Not sure if this is the right fit? Apply anyway, and we'll route you to the most relevant teams, internally.
05/08/2026
Full time
Early Access Talent Community - Platforms, Infrastructure & Secure Environments Work in Cloud, Infrastructure or Cyber Security? Let's talk. If your experience sits within platforms, infrastructure or secure environments, let's connect early, rather than wait for the "perfect" role to appear. Benefits include: 25 days annual leave (inclusive of 3 days December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Hybrid/flexible working options, where possible The work We design, build and operate high-assurance environments that enable and protect mission critical systems. This includes secure networks, cloud and on prem platforms, and cyber security, operating under strict performance and security constraints. You might be: Designing secure cloud or hybrid platforms Managing infrastructure in high assurance environments Implementing cyber security controls and monitoring Supporting IT and managed service delivery Typical capability areas Cloud Platforms (AWS, Azure, hybrid environments) Secure Networks & Infrastructure Cyber Security (SOC, engineering, assurance) ICT & IT Managed Services DevOps / Platform Engineering High assurance system environments What we look for Strong technical depth in infrastructure or security Understanding of secure and regulated environments Ability to balance performance, usability and security A proactive, problem solving mindset Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Register your interest If this aligns with your background, register your interest and our Talent Acquisition team will engage as relevant work emerges - often before roles are formally defined. Not sure if this is the right fit? Apply anyway, and we'll route you to the most relevant teams, internally.
Mass Consultants Ltd is seeking an IT Project Manager to lead critical technology initiatives under a major UK MoD contract in Corsham. You will govern scope, timelines, and budgets with an uncompromising eye for MoD compliance. The role demands disciplined delivery, sharp commercial instincts, and experience with PRINCE2, Agile, and hybrid models. Strong vendor management and stakeholder reporting are essential.
04/08/2026
Full time
Mass Consultants Ltd is seeking an IT Project Manager to lead critical technology initiatives under a major UK MoD contract in Corsham. You will govern scope, timelines, and budgets with an uncompromising eye for MoD compliance. The role demands disciplined delivery, sharp commercial instincts, and experience with PRINCE2, Agile, and hybrid models. Strong vendor management and stakeholder reporting are essential.
IT Project Manager - Defence Systems & Delivery Assurance - Corsham (SN13) Salary: DOE 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are seeking a highly disciplined, detail-obsessed, and commercially astute IT Project Manager to lead the delivery of critical technology initiatives under a major UK Ministry of Defence (MoD) contract. This role demands an uncompromising approach to delivery governance combined with sharp commercial instincts. As the absolute guardian of project scope, timelines, and budgets, you will manage complex technical delivery while ensuring strict adherence to MoD frameworks and Defence Digital standards. You are someone who thrives on the minutiae of compliance, contract tracking, and technical specifications, ensuring that perfection aligns seamlessly with bottom-line project profitability. Key Responsibilities Defence Governance & Scope Control: Establish and enforce strict project baselines. Aggressively manage scope creep, ensuring all changes are rigorously evaluated for technical, financial, and security impacts. Commercial & Financial Oversight: Direct project burn rates, vendor Statements of Work (SOWs), and Service Level Agreements (SLAs). Ensure micro-level financial tracking to protect project margins and maximize return on investment (ROI). Meticulous Documentation & Controls: Maintain hyper-accurate, audit-ready project plans, Risk/Issue registers (RAID logs), dependency maps, and technical requirements with zero tolerance for ambiguity. Quality & Technical Assurance: Audit technical deliverables against stringent MoD acceptance criteria. Predict, isolate, and mitigate delivery risks before they threaten milestone timelines. Stakeholder & Contract Management: Translate complex engineering timelines, risk profiles, and commercial metrics into razor-sharp, data-backed reports for senior defence stakeholders and executive leadership. Required Qualifications & Experience Project Delivery: 5+ years of experience leading complex IT infrastructure, secure software development, or enterprise systems integration projects, ideally within the UK Defence, Aerospace, or Central Government sectors. Commercial Acumen: Proven track record managing multi-million-pound budgets, tracking supplier performance, and handling complex public-sector or defence-framework procurement. Methodology & Frameworks: Deep practical knowledge of structured frameworks (e.g., PRINCE2, Agile, or hybrid models) aligned with MoD project control processes. Tools: Expert-level mastery of precision project tracking systems (e.g., MS Project, Jira). Security Clearance & Nationality Requirements Nationality: Due to the highly sensitive nature of the information, assets, and systems associated with this programme, this position is open to Sole British Nationals only. Dual citizens or individuals requiring visa sponsorship cannot be considered. Vetting Status: Candidates must hold, or be entirely eligible to obtain and maintain, a high-level national security vetting status Developed Vetting DV ) with no restrictive foreign connections
04/08/2026
Full time
IT Project Manager - Defence Systems & Delivery Assurance - Corsham (SN13) Salary: DOE 25 days annual leave inclusive of up to 3 days Christmas shut-down Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We are seeking a highly disciplined, detail-obsessed, and commercially astute IT Project Manager to lead the delivery of critical technology initiatives under a major UK Ministry of Defence (MoD) contract. This role demands an uncompromising approach to delivery governance combined with sharp commercial instincts. As the absolute guardian of project scope, timelines, and budgets, you will manage complex technical delivery while ensuring strict adherence to MoD frameworks and Defence Digital standards. You are someone who thrives on the minutiae of compliance, contract tracking, and technical specifications, ensuring that perfection aligns seamlessly with bottom-line project profitability. Key Responsibilities Defence Governance & Scope Control: Establish and enforce strict project baselines. Aggressively manage scope creep, ensuring all changes are rigorously evaluated for technical, financial, and security impacts. Commercial & Financial Oversight: Direct project burn rates, vendor Statements of Work (SOWs), and Service Level Agreements (SLAs). Ensure micro-level financial tracking to protect project margins and maximize return on investment (ROI). Meticulous Documentation & Controls: Maintain hyper-accurate, audit-ready project plans, Risk/Issue registers (RAID logs), dependency maps, and technical requirements with zero tolerance for ambiguity. Quality & Technical Assurance: Audit technical deliverables against stringent MoD acceptance criteria. Predict, isolate, and mitigate delivery risks before they threaten milestone timelines. Stakeholder & Contract Management: Translate complex engineering timelines, risk profiles, and commercial metrics into razor-sharp, data-backed reports for senior defence stakeholders and executive leadership. Required Qualifications & Experience Project Delivery: 5+ years of experience leading complex IT infrastructure, secure software development, or enterprise systems integration projects, ideally within the UK Defence, Aerospace, or Central Government sectors. Commercial Acumen: Proven track record managing multi-million-pound budgets, tracking supplier performance, and handling complex public-sector or defence-framework procurement. Methodology & Frameworks: Deep practical knowledge of structured frameworks (e.g., PRINCE2, Agile, or hybrid models) aligned with MoD project control processes. Tools: Expert-level mastery of precision project tracking systems (e.g., MS Project, Jira). Security Clearance & Nationality Requirements Nationality: Due to the highly sensitive nature of the information, assets, and systems associated with this programme, this position is open to Sole British Nationals only. Dual citizens or individuals requiring visa sponsorship cannot be considered. Vetting Status: Candidates must hold, or be entirely eligible to obtain and maintain, a high-level national security vetting status Developed Vetting DV ) with no restrictive foreign connections
IT Service Desk Engineer - St Neots (PE19) - Permanent - Full Time Benefits Salary: £26,000 - £30,000 DOE 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 days' annual leave Two pension schemes to choose from Private Medical & Dental Insurance, plus discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance Join our Service Desk team and build your IT career We're looking for an enthusiastic IT Service Desk Engineer to join our fast-paced IT team based in St Neots. Whether you're looking to build on your existing Service Desk experience or take the next step in your IT career, this is an opportunity to work across a broad range of technologies while supporting both internal colleagues and external customers in highly secure environments. No two days are the same. You'll be part of a supportive team where you'll develop your technical skills, solve a variety of IT challenges, and play an important role in ensuring our users receive an excellent support experience. Working in a varied and rewarding support environment As part of our Service Desk team, you'll provide both 1st and 2nd line support, helping to diagnose and resolve technical issues while ensuring service requests are handled efficiently and within agreed Service Level Agreements. From troubleshooting Windows environments and monitoring IT systems to managing multiple support requests and working collaboratively with colleagues, you'll gain exposure to a wide range of technologies and continually expand your technical knowledge. This role is based at our St Neots office, where you'll work closely with an experienced and supportive IT team who are passionate about delivering exceptional customer service and developing the skills of those around them. How you'll support us You'll become a trusted member of the Service Desk team by: Providing 1st and 2nd line technical support for internal and external customers. Troubleshooting hardware, software and system issues through effective diagnosis and problem solving. Monitoring IT systems and responding proactively to alerts and incidents. Managing multiple support requests while maintaining excellent customer service. Building strong working relationships across the business and delivering a positive user experience. Continually developing your technical knowledge across a wide range of IT technologies. The invaluable experience you'll bring, to help us achieve more We're expecting that you've worked in an IT support environment before and enjoy providing excellent customer service whilst managing a varied workload. Essential experience Experience supporting Microsoft Windows operating systems. Strong customer service and communication skills. Analytical approach to troubleshooting and problem solving. Ability to prioritise and manage multiple tasks effectively. A proactive attitude with a willingness to learn and develop. Basic understanding of networking principles. It would be great if you also have Previous experience providing 1st or 2nd line Service Desk support. Experience working within Service Level Agreements (SLAs). An interest in IT security or supporting secure environments. Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK. Eligible to obtain and maintain UK Government Security Check (SC)-level security clearance. Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with our customers, using skilled technical experts to deliver tailored, agile and resilient solutions that secure advantage and support digital transformation. Wellbeing Wellbeing is at the heart of our culture, allowing our employees to flourish and achieve their full potential. Our people are important to us, and we take pride in creating a friendly, supportive workplace where everyone is valued. Through our wellbeing programmes, mental health first aiders and comprehensive employee assistance programme, we help our people thrive both personally and professionally. MASS is an equal opportunities employer. We believe our people are our greatest strength, and we're committed to providing an inclusive environment where everyone has the opportunity to make a meaningful impact. Apply today to see how working for MASS could work for you!
14/07/2026
Full time
IT Service Desk Engineer - St Neots (PE19) - Permanent - Full Time Benefits Salary: £26,000 - £30,000 DOE 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 days' annual leave Two pension schemes to choose from Private Medical & Dental Insurance, plus discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance Join our Service Desk team and build your IT career We're looking for an enthusiastic IT Service Desk Engineer to join our fast-paced IT team based in St Neots. Whether you're looking to build on your existing Service Desk experience or take the next step in your IT career, this is an opportunity to work across a broad range of technologies while supporting both internal colleagues and external customers in highly secure environments. No two days are the same. You'll be part of a supportive team where you'll develop your technical skills, solve a variety of IT challenges, and play an important role in ensuring our users receive an excellent support experience. Working in a varied and rewarding support environment As part of our Service Desk team, you'll provide both 1st and 2nd line support, helping to diagnose and resolve technical issues while ensuring service requests are handled efficiently and within agreed Service Level Agreements. From troubleshooting Windows environments and monitoring IT systems to managing multiple support requests and working collaboratively with colleagues, you'll gain exposure to a wide range of technologies and continually expand your technical knowledge. This role is based at our St Neots office, where you'll work closely with an experienced and supportive IT team who are passionate about delivering exceptional customer service and developing the skills of those around them. How you'll support us You'll become a trusted member of the Service Desk team by: Providing 1st and 2nd line technical support for internal and external customers. Troubleshooting hardware, software and system issues through effective diagnosis and problem solving. Monitoring IT systems and responding proactively to alerts and incidents. Managing multiple support requests while maintaining excellent customer service. Building strong working relationships across the business and delivering a positive user experience. Continually developing your technical knowledge across a wide range of IT technologies. The invaluable experience you'll bring, to help us achieve more We're expecting that you've worked in an IT support environment before and enjoy providing excellent customer service whilst managing a varied workload. Essential experience Experience supporting Microsoft Windows operating systems. Strong customer service and communication skills. Analytical approach to troubleshooting and problem solving. Ability to prioritise and manage multiple tasks effectively. A proactive attitude with a willingness to learn and develop. Basic understanding of networking principles. It would be great if you also have Previous experience providing 1st or 2nd line Service Desk support. Experience working within Service Level Agreements (SLAs). An interest in IT security or supporting secure environments. Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK. Eligible to obtain and maintain UK Government Security Check (SC)-level security clearance. Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with our customers, using skilled technical experts to deliver tailored, agile and resilient solutions that secure advantage and support digital transformation. Wellbeing Wellbeing is at the heart of our culture, allowing our employees to flourish and achieve their full potential. Our people are important to us, and we take pride in creating a friendly, supportive workplace where everyone is valued. Through our wellbeing programmes, mental health first aiders and comprehensive employee assistance programme, we help our people thrive both personally and professionally. MASS is an equal opportunities employer. We believe our people are our greatest strength, and we're committed to providing an inclusive environment where everyone has the opportunity to make a meaningful impact. Apply today to see how working for MASS could work for you!
Mass Consultants Ltd in St Neots is seeking an IT Service Desk Engineer to join our IT team. You will provide 1st and 2nd line support for internal and external users, diagnosing issues and delivering timely solutions in a secure environment. Based in our St Neots office, you'll develop your technical skills, support colleagues and customers, and contribute to a high standard of customer service and problem solving through a proactive, collaborative approach.
14/07/2026
Full time
Mass Consultants Ltd in St Neots is seeking an IT Service Desk Engineer to join our IT team. You will provide 1st and 2nd line support for internal and external users, diagnosing issues and delivering timely solutions in a secure environment. Based in our St Neots office, you'll develop your technical skills, support colleagues and customers, and contribute to a high standard of customer service and problem solving through a proactive, collaborative approach.