User Experience and Test Analyst - Lincoln (LN6) Salary £35,000 - £40,000 Discretionary bonus scheme in July An annual pay review in May, benchmarked against industry Life assurance 4 x basic salary A choice of two personal pension schemes, both matched by MASS up to 5% Two Share Save schemes through our parent company Cohort PLC Discounts on hundreds of retailers through our benefits portal Salary sacrifice electric and hybrid leasing scheme Discount on bikes through cycle to work scheme Private medical insurance and dental care scheme Free, confidential, support 24-7 through our employee assistance programme £240 annual allowance on anything that supports your wellbeing 25 days annual leave plus 8 bank holidays Option to buy and sell up to 5 days' annual leave Enhanced maternity pay (6 weeks full pay, 13 weeks half pay, 20 weeks statutory pay) Shared parental leave 2 volunteering days a year The MASS Applause: A way to say thank you to a colleague, with a chance to win a £75 voucher every month MASS Achievement Awards: Annual awards celebrating colleagues who have lived our values, with prizes of up to £1000 Cohort Business Excellence Awards: Annual awards ceremony celebrating colleagues across Cohort with prizes of up to £1000 Are you a UI/UX designer looking for a hands-on role working on exciting projects? Are you proficient in the use of Figma, Adobe Suite or similar tools? Are you someone who has excellent communication skill and enjoys working closely with customers and their users to capture user needs? Do you love problem solving and thinking outside of the box? Whether you're early in your career or a recent design/graphics graduate, this is your chance to turn designs into real, meaningful experiences. Our team will provide expert coaching and mentoring. We're looking for someone curious, creative and with a keen eye for detail to join our highly experienced team who are passionate about sharing their knowledge and nurturing new talent to the industry. Your day to day You will contributeto the design and development of software products and projects which will be varied but are likely to include design of applications and data management systems in defence. The successful candidate willbe requiredto hold security clearance to at least SC level. The invaluable experienceyou'llbring, to help us achieve more Experience in conducting user research to uncover user needs and identify requirements Analysing user needs and behaviours Developing ideas and transforming requirements into responsive wireframes, mock-ups and designs that are clear and intuitive Collaborating with developers and stakeholders Testing and iterating designs based on feedback What we're looking for A passion for UX/UI design, problem solving and improving user experiences A keen eye for visual design and detail Strong creativity and the ability to bring insights to life through design Strong communication skills and the ability to explain and demonstrate your thinking clearly Willingness to learn and be involved in all stages of the design lifecycle Excellent collaboration skills Youmustbe eligible to work and live in the UK Please noteyoumustbe willing to undergo and maintain appropriate UK governmentSC-Level security clearance We're looking for someone who enjoys solving problems and isn't afraid to challenge the obvious solution to create better user experiences. This is a great opportunity to work on meaningful projects and grow as a designer in a supportive team. We'reexpecting thatyou'llbe looking for a business where you will be recognised for all the effort you put into getting things done, and where you can see the difference,you'remaking.Here'sa snapshot of what life at MASS looks like: Life at MASS. If a life at MASS sounds right for you, look no further -we'vebeen expecting you! Life at MASS -
23/05/2026
Full time
User Experience and Test Analyst - Lincoln (LN6) Salary £35,000 - £40,000 Discretionary bonus scheme in July An annual pay review in May, benchmarked against industry Life assurance 4 x basic salary A choice of two personal pension schemes, both matched by MASS up to 5% Two Share Save schemes through our parent company Cohort PLC Discounts on hundreds of retailers through our benefits portal Salary sacrifice electric and hybrid leasing scheme Discount on bikes through cycle to work scheme Private medical insurance and dental care scheme Free, confidential, support 24-7 through our employee assistance programme £240 annual allowance on anything that supports your wellbeing 25 days annual leave plus 8 bank holidays Option to buy and sell up to 5 days' annual leave Enhanced maternity pay (6 weeks full pay, 13 weeks half pay, 20 weeks statutory pay) Shared parental leave 2 volunteering days a year The MASS Applause: A way to say thank you to a colleague, with a chance to win a £75 voucher every month MASS Achievement Awards: Annual awards celebrating colleagues who have lived our values, with prizes of up to £1000 Cohort Business Excellence Awards: Annual awards ceremony celebrating colleagues across Cohort with prizes of up to £1000 Are you a UI/UX designer looking for a hands-on role working on exciting projects? Are you proficient in the use of Figma, Adobe Suite or similar tools? Are you someone who has excellent communication skill and enjoys working closely with customers and their users to capture user needs? Do you love problem solving and thinking outside of the box? Whether you're early in your career or a recent design/graphics graduate, this is your chance to turn designs into real, meaningful experiences. Our team will provide expert coaching and mentoring. We're looking for someone curious, creative and with a keen eye for detail to join our highly experienced team who are passionate about sharing their knowledge and nurturing new talent to the industry. Your day to day You will contributeto the design and development of software products and projects which will be varied but are likely to include design of applications and data management systems in defence. The successful candidate willbe requiredto hold security clearance to at least SC level. The invaluable experienceyou'llbring, to help us achieve more Experience in conducting user research to uncover user needs and identify requirements Analysing user needs and behaviours Developing ideas and transforming requirements into responsive wireframes, mock-ups and designs that are clear and intuitive Collaborating with developers and stakeholders Testing and iterating designs based on feedback What we're looking for A passion for UX/UI design, problem solving and improving user experiences A keen eye for visual design and detail Strong creativity and the ability to bring insights to life through design Strong communication skills and the ability to explain and demonstrate your thinking clearly Willingness to learn and be involved in all stages of the design lifecycle Excellent collaboration skills Youmustbe eligible to work and live in the UK Please noteyoumustbe willing to undergo and maintain appropriate UK governmentSC-Level security clearance We're looking for someone who enjoys solving problems and isn't afraid to challenge the obvious solution to create better user experiences. This is a great opportunity to work on meaningful projects and grow as a designer in a supportive team. We'reexpecting thatyou'llbe looking for a business where you will be recognised for all the effort you put into getting things done, and where you can see the difference,you'remaking.Here'sa snapshot of what life at MASS looks like: Life at MASS. If a life at MASS sounds right for you, look no further -we'vebeen expecting you! Life at MASS -
A leading consultancy company in the UK is seeking a User Experience and Test Analyst. You will contribute to software product design and development, collaborating with stakeholders to improve user experiences. Ideal candidates are passionate about UX/UI design and have experience with user research and design tools like Figma and Adobe Suite. The role requires eligibility to work in the UK and the ability to maintain SC-Level security clearance. This is a great opportunity to grow as a designer within a supportive team.
23/05/2026
Full time
A leading consultancy company in the UK is seeking a User Experience and Test Analyst. You will contribute to software product design and development, collaborating with stakeholders to improve user experiences. Ideal candidates are passionate about UX/UI design and have experience with user research and design tools like Figma and Adobe Suite. The role requires eligibility to work in the UK and the ability to maintain SC-Level security clearance. This is a great opportunity to grow as a designer within a supportive team.
Senior IT Systems Engineer - Corsham (SN13) - Permanent - Full Time Salary: £45,000 - £65,000 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 annual leave days Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance We're looking for a dependable, hands on Senior IT Systems Engineer to help keep our secure environments running efficiently. From third line issue resolution to contributing to infrastructure improvements and projects, this is a varied role with a strong focus on virtualisation and Windows Server technologies. If you're calm under pressure, methodical in your work, and keen to have a meaningful impact in a high assurance setting, this could be your next move. This is a role for a seasoned infrastructure engineer who's confident supporting on premise systems in a highly secure, air gapped environment. You'll take ownership of third line incidents, contribute to technical upgrades, and play an active role in maintaining availability and performance across our virtual and physical environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. You'll work on site at our unique facility to support and improve air gapped infrastructure. This is a collaborative, hands on role, working closely with internal delivery teams in a high trust environment. How you'll support us You'll provide reliable third line support, resolving incidents and troubleshooting issues across our secure infrastructure. Day to day, you'll maintain and administer Microsoft Windows Server environments, including Active Directory, while supporting and enhancing our VMware based virtual infrastructure. You'll also manage backup and recovery processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience you'll bring, to help us achieve more We're expecting that you've done this role before, so you'll know how to do it whilst spinning multiple plates: Essential experience Proven experience in server infrastructure support and administration Solid knowledge of VMware technologies (vSphere, ESXi, vCenter) Hands on experience with Microsoft Windows Server, Active Directory, Group Policy Desirable experience Exposure to HP infrastructure (e.g. Synergy, OneView, SAN) SharePoint 2016 support and administration Familiarity with Windows Server roles such as DFS, DHCP, DNS, Clustering Experience with Veeam backup and replication toolsUnderstanding of ITIL principles and service management Basic Linux knowledge Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today Apply today to see how working for MASS could work for you!
22/05/2026
Full time
Senior IT Systems Engineer - Corsham (SN13) - Permanent - Full Time Salary: £45,000 - £65,000 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 annual leave days Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance We're looking for a dependable, hands on Senior IT Systems Engineer to help keep our secure environments running efficiently. From third line issue resolution to contributing to infrastructure improvements and projects, this is a varied role with a strong focus on virtualisation and Windows Server technologies. If you're calm under pressure, methodical in your work, and keen to have a meaningful impact in a high assurance setting, this could be your next move. This is a role for a seasoned infrastructure engineer who's confident supporting on premise systems in a highly secure, air gapped environment. You'll take ownership of third line incidents, contribute to technical upgrades, and play an active role in maintaining availability and performance across our virtual and physical environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. You'll work on site at our unique facility to support and improve air gapped infrastructure. This is a collaborative, hands on role, working closely with internal delivery teams in a high trust environment. How you'll support us You'll provide reliable third line support, resolving incidents and troubleshooting issues across our secure infrastructure. Day to day, you'll maintain and administer Microsoft Windows Server environments, including Active Directory, while supporting and enhancing our VMware based virtual infrastructure. You'll also manage backup and recovery processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience you'll bring, to help us achieve more We're expecting that you've done this role before, so you'll know how to do it whilst spinning multiple plates: Essential experience Proven experience in server infrastructure support and administration Solid knowledge of VMware technologies (vSphere, ESXi, vCenter) Hands on experience with Microsoft Windows Server, Active Directory, Group Policy Desirable experience Exposure to HP infrastructure (e.g. Synergy, OneView, SAN) SharePoint 2016 support and administration Familiarity with Windows Server roles such as DFS, DHCP, DNS, Clustering Experience with Veeam backup and replication toolsUnderstanding of ITIL principles and service management Basic Linux knowledge Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today Apply today to see how working for MASS could work for you!
Senior IT Systems Engineer - Corsham (SN13) - Permanent - Full Time Salary: £45,000 - £65,000 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 annual leave days Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance We're looking for a dependable, hands-on Senior IT Systems Engineer to help keep our secure environments running efficiently. From third-line issue resolution to contributing to infrastructure improvements and projects, this is a varied role with a strong focus on virtualisation and Windows Server technologies. If you're calm under pressure, methodical in your work, and keen to have a meaningful impact in a high-assurance setting, this could be your next move. This is a role for a seasoned infrastructure engineer who's confident supporting on-premise systems in a highly secure, air-gapped environment. You'll take ownership of third-line incidents, contribute to technical upgrades, and play an active role in maintaining availability and performance across our virtual and physical environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. You'll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands-on role, working closely with internal delivery teams in a high-trust environment. How you'll support us You'll provide reliable third-line support, resolving incidents and troubleshooting issues across our secure infrastructure. Day to day, you'll maintain and administer Microsoft Windows Server environments, including Active Directory, while supporting and enhancing our VMware-based virtual infrastructure. You'll also manage backup and recovery processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience you'll bring, to help us achieve more We're expecting that you've done this role before, so you'll know how to do it whilst spinning multiple plates: Essential experience Proven experience in server infrastructure support and administration Solid knowledge of VMware technologies (vSphere, ESXi, vCenter) Hands-on experience with Microsoft Windows Server, Active Directory, Group Policy Desirable experience Exposure to HP infrastructure (e.g. Synergy, OneView, SAN) SharePoint 2016 support and administration Familiarity with Windows Server roles such as DFS, DHCP, DNS, Clustering Experience with Veeam backup and replication tools Understanding of ITIL principles and service management Basic Linux knowledge Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
22/05/2026
Full time
Senior IT Systems Engineer - Corsham (SN13) - Permanent - Full Time Salary: £45,000 - £65,000 25 days annual leave (inclusive of up to 3 days December shut-down) Buy or sell up to 5 annual leave days Two pension schemes to choose from Private Medical & Dental Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Multiple Save schemes Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Continuous Professional Development support Annual Wellness Allowance We're looking for a dependable, hands-on Senior IT Systems Engineer to help keep our secure environments running efficiently. From third-line issue resolution to contributing to infrastructure improvements and projects, this is a varied role with a strong focus on virtualisation and Windows Server technologies. If you're calm under pressure, methodical in your work, and keen to have a meaningful impact in a high-assurance setting, this could be your next move. This is a role for a seasoned infrastructure engineer who's confident supporting on-premise systems in a highly secure, air-gapped environment. You'll take ownership of third-line incidents, contribute to technical upgrades, and play an active role in maintaining availability and performance across our virtual and physical environments. Your day will include supporting and improving VMware infrastructure, administering Windows Server environments, and helping ensure continuity through effective backup, recovery, and change management practices. You'll work on site at our unique facility to support and improve air-gapped infrastructure. This is a collaborative, hands-on role, working closely with internal delivery teams in a high-trust environment. How you'll support us You'll provide reliable third-line support, resolving incidents and troubleshooting issues across our secure infrastructure. Day to day, you'll maintain and administer Microsoft Windows Server environments, including Active Directory, while supporting and enhancing our VMware-based virtual infrastructure. You'll also manage backup and recovery processes using Veeam, ensuring data resilience and business continuity. Part of your role will include keeping technical documentation up to date, and contributing to service stability through proactive maintenance, system improvements, and adherence to change control processes. The invaluable experience you'll bring, to help us achieve more We're expecting that you've done this role before, so you'll know how to do it whilst spinning multiple plates: Essential experience Proven experience in server infrastructure support and administration Solid knowledge of VMware technologies (vSphere, ESXi, vCenter) Hands-on experience with Microsoft Windows Server, Active Directory, Group Policy Desirable experience Exposure to HP infrastructure (e.g. Synergy, OneView, SAN) SharePoint 2016 support and administration Familiarity with Windows Server roles such as DFS, DHCP, DNS, Clustering Experience with Veeam backup and replication tools Understanding of ITIL principles and service management Basic Linux knowledge Our non-negotiables Due to the highly secure nature of the projects that you will be involved with, you must be: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Developed Vetting (DV) clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today to see how working for MASS could work for you!
A technology consultancy firm in North Kesteven is seeking a Senior System Modelling Engineer to lead the development of high-level system representations in a national defence programme. You will work with multidisciplinary teams to design, implement, and validate modelling tools while driving innovation in simulation efforts. Required skills include coding in MATLAB/Simulink and a broad understanding of engineering principles. The position offers 25 days of annual leave along with various benefits, including private medical insurance and a hybrid working model.
11/05/2026
Full time
A technology consultancy firm in North Kesteven is seeking a Senior System Modelling Engineer to lead the development of high-level system representations in a national defence programme. You will work with multidisciplinary teams to design, implement, and validate modelling tools while driving innovation in simulation efforts. Required skills include coding in MATLAB/Simulink and a broad understanding of engineering principles. The position offers 25 days of annual leave along with various benefits, including private medical insurance and a hybrid working model.
Senior System Modelling Engineer - Lincoln (LN6) Salary £45,000 to £60,000 DOE 25 days annual leave inclusive of up to 3 days Christmas shutdown Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Job Overview Join MASS at our Lincoln office as a Senior System Modelling Engineer and play a key role in delivering cutting edge EW solutions. You'll be helping to design, implement, and validate new capabilities, influence operational outcomes, and develop into a Subject Matter Expert within a high performing, multidisciplinary team. We are expanding our team to produce system level simulation and analysis tools, which will help model and understand complex systems, assess their performance, verify and validate requirements, and help scope hardware and software implementation. You will take ownership of the architecture, definition, creation, and use of high level system representations to guide the development teams in their detailed design activities. This will be a pivotal role in a national defence capability programme, working closely with the team lead, technical leads, and the project Design Authority to ensure designs are able to deliver the required performance. The models will involve aspects of physics, RF, kinematics, mathematics, optimisation, networking, and data analysis, so a broad ability and willingness to learn and apply scientific principles is crucial. Led by our Principal Solution Architect, the team is based at our modern Lincoln HQ on Teal Park, typically spending three days in the office and two from home - giving you the best of both worlds: collaboration and flexibility. Key Responsibilities As a thought leader, you'll shape complex technical concepts from analysis through to delivery, applying your modelling and simulation expertise to help design and implement cutting edge solutions for our customers. You will be responsible for driving an expansion of our system level modelling and simulation efforts and capability, and we are looking for people that are passionate and knowledgeable about complex simulation challenges, and can bring expertise and guidance in this area. Essential Experience Coding experience (MATLAB/Simulink) Broad understanding across physics, engineering, mathematics, and data Experience in integrating heterogeneous models across different engineering disciplines Test and acceptance of integrated systems Experience across the Engineering Delivery Lifecycle Desirable Experience Defence Industry knowledge of EW systems Systems Engineering Requirements Engineering System Design & Architecture Our Non Negotiables A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government SC level security clearance Benefits & Wellbeing We put wellbeing first, offering mental health support, first aiders, and an extensive Employee Assistance Programme so our people can thrive and reach their full potential. MASS is an equal opportunities employer. We encourage talents from all backgrounds to apply.
10/05/2026
Full time
Senior System Modelling Engineer - Lincoln (LN6) Salary £45,000 to £60,000 DOE 25 days annual leave inclusive of up to 3 days Christmas shutdown Buy or sell up to 5 days' annual leave Annual Wellbeing allowance Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support Job Overview Join MASS at our Lincoln office as a Senior System Modelling Engineer and play a key role in delivering cutting edge EW solutions. You'll be helping to design, implement, and validate new capabilities, influence operational outcomes, and develop into a Subject Matter Expert within a high performing, multidisciplinary team. We are expanding our team to produce system level simulation and analysis tools, which will help model and understand complex systems, assess their performance, verify and validate requirements, and help scope hardware and software implementation. You will take ownership of the architecture, definition, creation, and use of high level system representations to guide the development teams in their detailed design activities. This will be a pivotal role in a national defence capability programme, working closely with the team lead, technical leads, and the project Design Authority to ensure designs are able to deliver the required performance. The models will involve aspects of physics, RF, kinematics, mathematics, optimisation, networking, and data analysis, so a broad ability and willingness to learn and apply scientific principles is crucial. Led by our Principal Solution Architect, the team is based at our modern Lincoln HQ on Teal Park, typically spending three days in the office and two from home - giving you the best of both worlds: collaboration and flexibility. Key Responsibilities As a thought leader, you'll shape complex technical concepts from analysis through to delivery, applying your modelling and simulation expertise to help design and implement cutting edge solutions for our customers. You will be responsible for driving an expansion of our system level modelling and simulation efforts and capability, and we are looking for people that are passionate and knowledgeable about complex simulation challenges, and can bring expertise and guidance in this area. Essential Experience Coding experience (MATLAB/Simulink) Broad understanding across physics, engineering, mathematics, and data Experience in integrating heterogeneous models across different engineering disciplines Test and acceptance of integrated systems Experience across the Engineering Delivery Lifecycle Desirable Experience Defence Industry knowledge of EW systems Systems Engineering Requirements Engineering System Design & Architecture Our Non Negotiables A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government SC level security clearance Benefits & Wellbeing We put wellbeing first, offering mental health support, first aiders, and an extensive Employee Assistance Programme so our people can thrive and reach their full potential. MASS is an equal opportunities employer. We encourage talents from all backgrounds to apply.
A technology services provider in the UK is seeking a proactive IT Service Desk Coordinator. This role involves leading the IT service desk, ensuring excellent service delivery while adhering to SLAs and KPIs. You will be responsible for team performance, maintaining high customer satisfaction through effective communication and service management. The position is based in St Neots, offers a hybrid work environment, and includes various employee benefits such as a competitive salary and private medical insurance.
04/05/2026
Full time
A technology services provider in the UK is seeking a proactive IT Service Desk Coordinator. This role involves leading the IT service desk, ensuring excellent service delivery while adhering to SLAs and KPIs. You will be responsible for team performance, maintaining high customer satisfaction through effective communication and service management. The position is based in St Neots, offers a hybrid work environment, and includes various employee benefits such as a competitive salary and private medical insurance.
IT Service Desk Coordinator - St Neots or North Hykeham (Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days' annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the lead on one of our key customer-facing support functions-bringing structure, energy, and a drive for service excellence to everything you do. The location is our head office in St Neots, Cambridgeshire (PE19 6BN). How you'll support us You'll be the go-to person for all things related to the IT service desk-taking the lead in handling enquiries, resolving issues, and keeping everything running smoothly. The focus is on building strong relationships and delivering a great customer experience through clear communication and a well managed, responsive service desk. You'll also make sure the systems stay reliable, secure, and robust, supporting our teams day in and day out. Skills required for the role Essential: Contribute to the advancement of service management practices Responsible for IT asset management Responsible for supporting team performance in accordance with agreed upon SLAs and KPIs Responsible for producing the system's management information. Day to day administration of the Service Desk (adhering to SLAs), monitoring incidents, requests, and problems; Facilitate resolution of complex support issues by using own expertise or coordinating the appropriate team/s or persons to be available to resolve; Compile service desk management information and report against SLAs, KPIs and trend analysis. Analyse management information to identify areas for improvement for the Service Desk team; Identify and support continuous service improvement initiatives Support in ensuring the Service Desk and its delivery is always aligned with best practise (ITIL4, ISO20000) Comply with Company policies and procedures, including the MMS. Our non negotiables: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Security Check (SC) level security clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today Apply today to see how working for MASS could work for you!
04/05/2026
Full time
IT Service Desk Coordinator - St Neots or North Hykeham (Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 days' annual leave Two pension schemes to choose from Private Medical Insurance + discounts for additional family members Life Assurance scheme up to 4 x salary Share Save scheme Electric/Hybrid Car leasing scheme Cycle to work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great fit. You'll take the lead on one of our key customer-facing support functions-bringing structure, energy, and a drive for service excellence to everything you do. The location is our head office in St Neots, Cambridgeshire (PE19 6BN). How you'll support us You'll be the go-to person for all things related to the IT service desk-taking the lead in handling enquiries, resolving issues, and keeping everything running smoothly. The focus is on building strong relationships and delivering a great customer experience through clear communication and a well managed, responsive service desk. You'll also make sure the systems stay reliable, secure, and robust, supporting our teams day in and day out. Skills required for the role Essential: Contribute to the advancement of service management practices Responsible for IT asset management Responsible for supporting team performance in accordance with agreed upon SLAs and KPIs Responsible for producing the system's management information. Day to day administration of the Service Desk (adhering to SLAs), monitoring incidents, requests, and problems; Facilitate resolution of complex support issues by using own expertise or coordinating the appropriate team/s or persons to be available to resolve; Compile service desk management information and report against SLAs, KPIs and trend analysis. Analyse management information to identify areas for improvement for the Service Desk team; Identify and support continuous service improvement initiatives Support in ensuring the Service Desk and its delivery is always aligned with best practise (ITIL4, ISO20000) Comply with Company policies and procedures, including the MMS. Our non negotiables: A UK National and eligible to work in the UK Eligible to obtain and maintain a UK Government Security Check (SC) level security clearance Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so you're ready for digital transformation. MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. Apply today Apply today to see how working for MASS could work for you!